[Watch the Recording: https://info.safetychain.com/transform-workplace-culture] Like many manufacturing industries, annual turnover in poultry processing is extremely high. But, at Lincoln Premium Poultry (LPP) things are different. With a turnover rate of under 40% and a 100% staffing level, LPP is using digital plant management technology to transform its company culture into a place where people want to come to work every day. Join Cindie Serrano, Training and Strategic Initiatives Manager at Lincoln Premium Poultry, who will discuss how LPP collects, views, and reports data across their plant to create a data-driven and transparent culture for all employees. You’ll Learn: • The challenges LPP was looking to solve through digitization • How better data analysis helped LPP focus on safety, people, and culture • The types of data LPP is collecting from across the plant floor • How LPP gave their employees a voice through data • The results to date, including a story of more than $200K in savings per month

1. Beyond Compliance
Webinar Series for Process Manufacturers
Transforming Workplace Culture
Through Digital Plant Management
Cindie Serrano
Director of Organizational Development

2. Ensure Quality and
Compliance
Maximize Throughput
and Yield
Optimize Labor and
Productivity
DIGITAL PLANT MANAGEMENT
PLATFORM
hello!

3. BEYOND COMPLIANCE
Meet Today’s Speaker
Cindie Serrano
Director of Organizational Development
● 28 years in manufacturing
● Started as an operator and has
held roles in production, quality,
and corporate management
● 5 years at LPP
● Life-long Nebraskan

5. About Lincoln Premium Poultry
Lincoln Premium Poultry (LPP) is
owned by Costco and manages
Costco’s live poultry operation.
Currently LPP has approximately
1,200 employees. This includes
team members who work in
corporate, the plant, hatchery, feed
mill, and in live operations.

6. BEYOND COMPLIANCE
BEYOND COMPLIANCE
Award Winning Safety Culture Fueled by Data
2023 Occupational Excellence Achievement Award
(NE Safety Council)
2023 Nebraska’s Safety Company Award
(NE Safety Council)
2022 Peak Performance Award
(NE Safety Council)
2022 Ag Innovator of the Year
2022 Nebraska Manufacturer of the Year
(NE Chamber of Commerce)
2020 Workforce Game Changer Award
(Fremont Area Chamber of Commerce)
2020 Livestock Industry Appreciation Award

7. Digitization at LPP
● Started in QA
● Then Training & Development
programs
● Now, across the plant including
production, maintenance,
safety, the feed mill, hatchery,
and live sites

8. BEYOND COMPLIANCE
BEYOND COMPLIANCE
Types of Data Being Collected
● QA Checks:
Animal Welfare Audits, HACCP Checks, Scale Calibrations, Label
Verifications, Product Grading
● USDA Audits:
Secure Profile for onsite USDA
● Training & Development:
TouchPoint, Job Hardening
● Safety:
Safety Observations and Inspections
● Live Sites:
Safety Checks, Farm Reports, Antibiotic Usage, Animal Welfare Audits

9. BEYOND COMPLIANCE
BEYOND COMPLIANCE
Types of Data Being Collected (cont.)
● Maintenance:
Downtime, Operator Checks, Start Up Task Lists
● Operations:
Yield, Efficiency, Machine effectiveness, SOP Reviews
● Microbial Testing:
Salmonella Testing
● Financial:
Additional Payments to Growers
● Feed Mill, and Hatchery:
All Safety Checks

11. Programs to Give Employees a Voice

12. BEYOND COMPLIANCE
BEYOND COMPLIANCE
Touchpoint Program
● Program for new hires
● Questions cover topics like safety, departmental hierarchy,
general job knowledge, and personal matters
● Data is collected and scored in SafetyChain
● HR and Training teams are notified via notifications from
SafetyChain for non-compliances

13. BEYOND COMPLIANCE
BEYOND COMPLIANCE
Touchpoint Program: Example Questions
Do you feel safe in your job at LPP?
Do you have necessary tools and PPE to do your job?
Do you know who your department manager is?
Is there anything outside of work we can help you with?

14. BEYOND COMPLIANCE
Touchpoint Program: Results to Date
Company-wide turnover is just 37%,
compared to an industry average of above 100%.
Employees have
Gone through the
program
Pass rate in the
past 3 months
New hire turnover rate
(vs. 56% pre-program)
537 98% 26%

15. BEYOND COMPLIANCE
BEYOND COMPLIANCE
Job Hardening Program
● Program new hires to help them ramp up,
adjust, and acclimate to their jobs tasks,
workload, and/or work environment
● Supervisor completes a check, in
SafetyChain, daily to:
○ Ensure the Floor Time Job Hardening
program is followed
○ Ensure tools and PPE are readily
available
○ Communicate back to training and
development with any issues involving
extra training needed for employees

16. BEYOND COMPLIANCE
BEYOND COMPLIANCE
Sample New Hire Schedule
Orientation and 2nd processing tour - floor time employees observe designated team
members completing tasks and procedures.
Day 5 - 6: Employee pulls 25% count while working 15 minutes and observing 45 minutes
Day 7: Employee pulls 25% count while working 30 minutes and observing 30 minutes
Day 8- 9: Employee will pull 50% count while working 30 minutes and observing 30 minutes
Day 10: Employee will pull 50% count while working 45 minutes and observing 15 minutes
Day 11 - 12: Employee pulls 75% count while working 45 minutes and observing 15 minutes
Day 13 - 14: Employee will pull 100% count while working 45 minutes and observing 15 minutes
Day 15 - 17: Employee will pull 100% while working 60 minutes
Day 18: Employee will pull 100% entire shift
Designated team member checks on employee to ensure they are able to perform job tasks
and supe

18. BEYOND COMPLIANCE
Job Hardening: Results to Date
Reduction in break-
in pain reports
(month-over-month)
Of people who reported pain
were not following the Job
Hardening program Schedule
60% 55%

19. BEYOND COMPLIANCE
BEYOND COMPLIANCE
Safety Observation Program
● Collaborative safety checks done between
a supervisor and hourly employee
● Monitoring trends and management
of safe vs. unsafe behaviors, proper use
of PPE, recognizing environmental hazards
and resolving the findings in real time
● All safety observations and issues are noted
in a SafetyChain form and the appropriate
teams are alerted via notifications

20. BEYOND COMPLIANCE
Safety Observation: Results to Date
● Created open communication with hourly
team members and management
● Solving hazards in real-time
● Example: Aprons were a trip hazard:
“They are too long and we can trip and fall.
I have stumbled before” – Ordered shorter
aprons to avoid a workers’ compensation
issue.

21. BEYOND COMPLIANCE
BEYOND COMPLIANCE
Other Ways We Use Digital Plant Management
Document Control
All SOPs are in SafetyChain
and easily accessible on
the floor
Downtime Tracking
Reasons for downtime
across machinery
Start Up & Tear Down
Checklists
Ensures ontime start
each day
Efficiency Tracking
Daily floor controls and
goals are reported on
hourly
Bird Quality
Reported back to the
farms if the birds are sick,
too small, etc – seeing an
increase in bird quality
Sanitation
Pre-op checks

22. So…
Why Does all of this Matter?

24. $230,000 Saved per Month
● Maintenance Tech needed help justifying new parts for a
machine he knew wasn’t functioning properly.
● He felt confident to speak up and ask for help.
● Trended data showed 24% loss in yield.
Results To Date:
● $230,000 in lost revenue was saved per month.
● Created an incentive program for the team if they meet their
target of 8%.
● Trends and shows data daily to the team.

25. Downtime Tracking: 38% Reduction
● Tracked downtime reason across all machinery in the plant
● Provided maintenance with the ability to see downtime issues across shifts
● Able to identify common causes and initiate preventative measures
Results To Date:
● Downtime was reduced from 800 hours annually to 500 hours
(38% reduction)
● Data used to train new maintenance technicians about common
causes of downtime on each machine and how to fix it.
● Gave Maintenance team members a voice.

26. Everyone on our Team has a Voice
An emphasis on data collection and transparency is seen
and felt across the entire organization:
From the COO to the Production Floor
● Turnover reduction: Industry leading low turnover
● Addressing safety issues In real time
● Improved throughput, yield, and production
● Culture is important - Changing the norm and
creating a culture of support, woo!, and loyalty.
○ Our programs show team members that we
value their opinion, feedback, and input.

27. What’s Next for LPP’s Digitization?
● Live Side & Farms – Breeder and Pullet Farm Audits, SOPs
● Feed Mill – QA Checks, Feed Formula Checks
● Hatchery – QA Checks, Animal Welfare, Egg Deliveries
● Tracking Health Impairment of Incoming Birds –
Antibiotics, biosecurity checks
● Other - Dashboarding and analytics, automatic reporting,
more real-time TV screens

28. BEYOND COMPLIANCE
Questions?
BEYOND COMPLIANCE
Cindie Serrano
Director, Organizational Development
Transforming Workplace Culture
Through Digital Plant Management

29. Next Steps
● Everyone will receive an email
with the recording of today’s
webinar and relevant
additional resources.
● Not a SafetyChain Customer?
Request a demo to learn how
SafetyChain can help
transform your workplace
culture. Visit
www.safetychain.com for
more information.