Howard Avner, Director of API Product at Voyant Did you know fax is an excellent way to test the performance of your voice network? Surprising but true. I’ll share many more interesting, and perhaps strange, applications of CPaaS.

1. Fax. It’s here. It’s Analog.
Deal with it.
Faxing. It worked for your grandparents too.

2. 11/07/2017*
*roughly

3. Opera soprano
Audrey Luna sings
highest-ever note at
Met Opera in New
York
A above high C

4. Audrey Luna
CNG Tone
CED Tone
Fax
tones

5. 11/07/2017

6. Active Calls to South Korea

7. From:
To:
Potential Fraud on your account
Howard Avner
*******210@gmail.com w*****113@hotmail.com ************je@mail.utoronto.ca
Hi there,
Your account usage was flagged for possible fraudulent activity and
abuse of the Phaxio service.
Due to these reasons we have suspended your API access. If you
believe you are receiving this in error and to re-enable your API
access, please let me know as soon as possible.
Howard

8. From:
To:
Potential Fraud on your account
Howard Avner
************je@mail.utoronto.ca
Hello,
I recently made a number of API requests and it is not intended for any
fraudulent activity.
I look forward to hearing from you.
Je

9. From:
To:
Potential Fraud on your account
Howard Avner
************je@mail.utoronto.ca
Hi Je,
Thanks for letting us know, I’ve reenabled you API access.
Howard

10. From:
To:
Potential Fraud on your account
Howard Avner
************je@mail.utoronto.ca
Hello,
I firmly appreciate your help for re-enabling my access.
However, as you may already know, I have few more accounts
and they are all suspended and I would like to request re-enable
them all.
Regard,
Je

11. From:
To:
Potential Fraud on your account
Howard Avner
************je@mail.utoronto.ca
Hi Je,
Can you explain the need for multiple accounts all calling the same
number and resulting in so many failed faxes?
Howard

12. Conscription in South Korea has existed since 1957 and requires male citizens
between the ages of 18 and 28 to perform compulsory military service.
*병역이행안내 - 개요(총괄) [Military Service Implementation Guide - General Overview]. Military Manpower
Organization (in Korean). Retrieved 28 December 2017.
*

13. From:
To:
Potential Fraud on your account
Howard Avner
************je@mail.utoronto.ca
Hello,
I am a Korean who needs to serve national duty. Among many ways to
serve it, there is the best one which you can work in a firm for 34 months.
However, since the last year, Korean Government decided to take a limited
number of people and the applicants can only apply via one fax number.
They are using fax because it is a great way to take applications in
order.
...This is why I have been testing numerous request to a single number.

14. The damage
Cost ~ $2000
~ 10k phone calls
Maxed out 4 credit cards
Used 8 Phaxio accounts

15. The result

16. The result
:1 : 0

17. Fax is dead.
Long live fax.

18. How most people feel about faxing...

19. Faxing is used in mission critical situations.

21. Mission critical = Revenue

22. Most people think that faxing looks like this.

23. This “streamlining” usually involves filling out and filing and
faxing the paperwork for you.

25. Email != Fax

26. Fax replaces
mail.
When you have a document that
you need to transport, nothing is
fast, simple, and easy.

27. You need to
send a 12 page
document to
Scranton, PA.

28. 1.Take document
2.Put in feeder
3.Enter phone number
4.Done.

29. You need to
send a 12 page
document to
Slough, UK.

30. 1.Take document
2.Put in feeder
3.Enter phone number
4.Done.

31. Questions?
howard.avner@voyant.com
Senior Product Director @ Voyant Communications