Webinar recording: https://lnkd.in/ey3bU99 One very important thing we have learned from consulting with our veterinary clients is that optimal success starts with standardization. This goes from Standards of Care (SOC) to how we organize and implement procedure and inventory codes. With deliberate, planned, and utilized standards, the practice can operate so much more efficiently, and see a positive impact to the bottom line. As a special follow-up after the webinar, stay on with us to view a demo of a game-changer in our field: rhapsody. Register for a demo of rhapsody: https://lnkd.in/eDXJkAy

1. PART 7 OF THE 2019 WEBINAR SERIES
VETERINARY MANAGEMENT
MASTER COURSE
STANDARDIZATION TO SIMPLIFY
PRACTICE OPERATIONS
FREE Strategy Session
Schedule at:
Calendly.com/KimFish

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MEET OUR TEAM
Kim Fish
AVCSuccess Partner
• Practice Operations Consultant
• Medical Compliance Specialist
• Founder of VetKey
KimF@AVCSuccess.com
Paul Greenman
AVCSuccess Veterinary Practice
Consultant
• Founder of DVMAX
• Practice Management
Software Specialist
PaulG@AVCSuccess.com
Scott Anderson
AVCSuccess Partner
• Performance Analytics Specialist
• Laboratory Negotiations
• Financial Statement Review
• Practice Prep and Presenting For Sale
ScottA@AVCSuccess.com
Veterinary Practice Consultants
Stephen Tracey StephenT@AVCSuccess.com
Robert Olivas Robert@AVCSuccess.com
Analytics Team
Tracie Sullivan Tracie@AVCSuccess.com
Julie Donovan Julie@AVCSuccess.com

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STANDARDIZATION TO SIMPLIFY
PRACTICE OPERATIONS

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Standardization
“The process of implementing technical standards…to maximize
compatibility, interoperability, safety, repeatability, and quality.”
End result: solve coordination problems

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How many ways can we refer
to anesthesia?

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End result: coordination problem that needs to be solved

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40% of veterinary practices still use
paper medical records

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What can we standardize?
Exam Findings
Diagnoses
Procedures
Reference Labs
Prescribed Drugs
Diets
Standards of Care

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How many ways should we
refer to anesthesia?

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STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS
Do you follow any standards?
No, we don’t follow any standards
Yes, we have built and use Standards of Care
Yes, we use appropriate standardized codes

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Implement and Measure
 Evaluate your current operational and medical standards
 Get your baseline Average Charge per Transaction (ACT)
 Determine what to standardize and set strategies for establishing
at your practice
 Commit to your standards
 Train your staff to be compliant with the standards
 Re-evaluate your ACT
STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS

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STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS
Management Reports
Procedure Code List
Group Items Report
Monthly Sales Summary
Doctor Summaries
Run the reports to evaluate your
standards and medical protocols.
Also, get a clear picture as to what
procedures are actually being run and
by whom.

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Success of Medical Standards – Check out your Monthly ACT Trend:
• If the ACT swing is >$10, keep up your consistent level of
medicine.
• If the ACT swing is >$10, then evaluate your medical protocols
and get everyone on the same page!
Stabilizing your ACT comes from practicing consistent medicine.
$10 swing
STANDARDIZATION TO SIMPLIFY PRACTICE
OPERATIONS

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How does standardization make a difference?
Exam Findings
• Fast to
record
• Accurate to
document
• Searchable
• Measurable
Diagnoses
• Consistent
recording
• Access to
Dx-specific
plans
• Medical
research
Procedures
• Accurate
entries
• Captured
charges
• Quick to
enter
Reference Labs
• Information
Exchange
• Simple to
requisition
• Accurate to
track
Prescribed
Drugs
• Ease of
ordering
• Accurate
ordering
• Reduce
errors
Diets
• Reduce
overstocking
• Simplified
inventory
management
Standards of
Care
• Consistent
medicine
• Gold-
standards
• Better
medical
outcomes

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17. STANDARDIZED
SOAP should be more than words,
it’s a structured medical assessment
Standardized:
 AAHA findings
 AAHA diagnoses
 Procedures
 Lab tests
 Drugs
care