Questions Asking Techniques for Facilitation Engagement Infographic

1. Use to identify benefits or application
At what point did you say to yourself, "I can do this!"
What was most helpful to see?
What was unexpected?
What surprised you?
What do you want to remember to do when you try this?
What seems tricky about this?
What looks easier than you thought?
Use to gauge comfort level with a topic
What was difficult/ easy?
What is getting easier?
How comfortable were you doing...?
How did you feel doing...?
Specifically, what made this easy/ difficult for you?
What is going to cause a distraction for you?
Use to discuss observations or conceptual
learning.
What did you notice/observe?
What stood out for you?
What surprised you about...?
What principle did you discover?
What did you learn or relearn?
What do you want to most remember?
What connections did you make?
What did you find helpful in this activity/practice? How?
How would this be beneficial to you in the workplace?
What tasks might be easier if these skills were used?
How could this be useful in your job role/function?
In what situations could you see yourself using these skills?
In what situations do you think it would be useful?
How could this skill help you with your employees/ customers/
cross-functional teams/ manager(s)?
Action Plan:
Track which questions work best, re-use and/or perfect them.
Prepare your questions before facilitation and anticipate potential responses.
Practice creating your own Heart, Head, Home questions in various communication settings
(presentations, meetings, training sessions, Zoom calls, webinars and workshops).
Refer to this resource tool for easy reference.
Pay it forward by sharing what you have learned with peers and colleagues.
Develop your list of HEART, HEAD, HOME go to questions.
Facilitation Fundamentals
Question Asking Techniques to
Help Engage any Learner.
Frees the way to move beyond emotions. These questions create engagement with the
material. With emotions addressed, participants now think about what they have just learned.
Heart Questions
Help participants reflect on their learning. They help participants to see the significance of the
content and to move to application.
Home Questions
Create action! They allow for decisions about movement and bring the topic to a close,
allowing the participant to apply their learning.
Head Questions
Use to identify reactions to demonstrations
Heart, Head, Home Process
Emotions can get in the way of processing and Implementing Information. The Heart,
Head, Home process for asking questions helps participants move beyond emotions
into application.
Use the questions below during facilitation to help guide learners to a deeper
understanding and self-awareness.
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