Healthcare leader for 15 years. Focused on quality improvement with measurable outcomes. Stainability for years to come, treading analysis for excellence in industry standards.

1. Rachel Ferguson
Healthcare Quality Improvement Lead
Edmonton, AB T5T 0H6
rachelrozak75@gmail.com
+17802981908
Hands-on, proven steady successful increase in accomplishments during my diverse and cross-
functional career moves.
Merit awarded Director of Care. Accreditation lead, OHS Consultant, Clinical Educator, Mental Health
Clinical Practice Lead, Patient safety awareness, Infection Prevention and Control, Investigative
experience, Official Auditor of Best Practice, Policies & Procedures. Responsible for multiple
department's budget oversight and reporting.
Risk Management, Emergency Response and Preparedness.
Successfully achieved audits of compliance with the following Governing Bodies.
AHS, Care RX, AUA, Accreditation Canada, Core, CCHSS, AHS IPC, random audits of sites/departments,
OHS Government's Auditor Officer for site successfully providing excellent operational standards.
Credit these successes to being a proactive analytical thinker and a manager who is in the trenches
daily with my teams to coach and mentor.
planning of moments for the encouragement of utilizing individual staff strengths as well as providing a
"known-to-all," safe space to develop potentially less-exposed developmental areas.
The dedication of all the different people and great collaborative colleagues I have been blessed to
be able to work alongside for all these years and to learn from and trust each other's judgment has
been second to none. These very diverse teams have been the pinnacle of the depth and breadth of
my steady dedication right back to them.
Every day is a day where 100% is put into care with the intention of safety, investigating creativity,
finding the cause of unpleasantry with the utmost dignity and respect for the Client, and full attention
to the seemingly most tiny details to find the very thing that, if corrected, will provide the very thing
that is needed to provide an extraordinary trusted relationship needed between each Client as an
individual and a trusted Provider.
The very core of consistency to provide excellence in caring for those in need partnered with the
knowledge and awareness of substantially different needs is the professional's opportunity to do their
due diligence that brings a positive moment to the space.
I strongly believe my success, thus far has been a part, of the commitment and Ideology I still in
myself of lifelong learning, staying current with ever-changing trends
Extensive knowledge in:
7 years as an Instructor in OHS Legislation Alberta, OHS Act, and Committee Startup Consultant.
Lead Healthcare Lesion and Co-ordinator for HSPNet Preceptor/ Practicum and Placement for AHS and
multiple Regulatory Bodies.
Practice Lead during Interdisciplinary Case Conferences.
Discussions with Patient's satisfaction with their program effectiveness. Including changes for the
desired outcome and or Care planning revision.
As Care Manager responsible to attend each Client's Case Conference and collaborating TX options and
potential Prognosis with Physicians, Psychiatrists, AHS Case Managers, O.T., P.T., Recreation Therapist,
Pastoral Care, Nursing, and HCAs. Additionally in person or virtually, attendees inculded:
CARE RX- Pharmacist, Trutee and or Guardian - Govrn Alberta appointed or chosen by pt. and family to
potentially provide insight.

2. Psycholo-Social Practitioner Councilor Credited Consultant:
Training and achieving skills set to incorporate each facet of the individual's life space from the
environment to emotional needs being met and everything in between. Investigation hat on focusing in
on "all behavior is communication, for a need not met."
Engagement keeping clients motivated and to stay involved and independent as much as possible.
Empower individuals to keep focus on the benefits from what they can do and celebrate those
achievements.
14 years of experience in practiced proven excellence with positive relationships and knowledge to
help enpower and educate clients to advocate for themselves and to take part in their own Healthcare
journey.
Highly capable to make rational critical decisions to successfully advance program trajectories to align
with client's expectations and organizational mission and saftey objectives.
Demonstrated tenacious persistence in identifying operational safety improvements, gaps and revision
of same.
Excellent developement with community relations.
Staff training and retention. Never had a staff quit once I started, so that's something.
Heavy involvement with Accreditation, CCHSS, PIPA, Core, Alerta Government officials of the Guardian
and Trustee office representatives, GOC, Psychology Evaluations, Self Harming, Suicide Attempts or
plans to attempt.
Extensive knowledge of DSMVl risk management implementations.
Providing clear and concise messages to staff regarding all duly notable events and any changes to
Safety Care Plans.
Contemporaneous documentation is always critical.
In a previous role, during all 3 years of the Covid-19 crisis. I spearheaded the successful change from
87 Mental Health Client-funded beds with 13 "independent clients" with home care assistance, to an
AHS fully funded 100-client-bed Mental Health Facility.
This experience of creating such a huge change, a much-needed change was a monumental moment
for me in my career in client advocation put to the test.
Requested to take on the role of Project Manager by the Owner and my direct supervisor CEO of
a private multi-level supportive care facility I was tasked from conception to celebratory audit
compliance followed by ribbon cutting cake ceremony, along with the first Patient admission with
family present. Turned out to be a success. We had a foodie celebration, even invited a few MLAs.
Budget for Project :
Came in just under budget, including my novice but rather highly successful advertisement I created
from scratch, which went straight through to being approved.
This advertisement drove capacity up by 23 % in 90 days. I was told this was breaking a record.
Clinical Educator:
Theory-based curriculum development and presentation to large groups in different disciplinary and
scopes of practice.
Incorporation of new adult learning fundamental methods. While watching and evaluating for a full
understanding of the concept or mastered skillset.
Workers Compensation Board
WCB Case Manager:
I thrived in this fast-paced role with a position of sustainability that requires knowing vast amounts
of knowledge and utilizing that knowledge with confidence throughout long periods with continuous
shifting, changing information and research. Accurate interpretation of incidental evidentiary via
various methods like ICU documentation.

3. High insight with the ability to decipher Legal Work Safe Legislation and Acts and apply evidentiary
circumstances with complex matrixed information to be applicable in some cases.
I am a self-proclaimed knowledge seeker who is very versatile easygoing going with respect for
tackfulness. I am always planning 10 steps to eliminate potential obstacles without creating new
obstacles.
I love fast-paced challenging environments and I love learning new things or even old but now newly
revamped things!
Researcher, Coach, Mentor, Encouragement Creator, Teacher, and Tip Resoucser; with one eye on fine
details and another eye on the bigger picture for quality assurance and safe practice.
This tends to be my day-to-day, even outside of work.
Usually evaluating how something might be done differently for a more robust positive outcome.
Despite this serious Cover Letter and Resume, I love to laugh and add humor to the day. Making others
laugh is just as important!
Blessed with encouraging past supervisors who helped coach and encourage me to climb higher to be
the difference I wanted to see.
They believe in my capability through sheer will and unwavering passion to be the best I can be in
order to give the best I can give.
Thank you so much for your time reading a little about me and reviewing my resume.
I greatly appreciate your consideration and the time you put into getting to know a little about what
knowledge and skills I can bring to this role and the dedication that comes with me.
I do hope to hear from you.
All hard copies of my Credentials listed at the bottom of my Resume are available if needed.
Stay safe out there.
Rachel Ferguson
rachelferguson0416@gmail.com
780-298-1908 Call or Text. I am available for an immediate start.
Willing to relocate to: Edmonton, AB - Surrounding areas
Personal Details
Highest Level of Education: Bachelor's Degree
Total years of experience: 16
Work Experience
Director of Care /Resident Care Manager/Mental Health, Addictions and
Trauma Informed Care Manager
The Salvation Army - Edmonton, AB
January 2020 to Present
Hired as the Resident Care Manager overseeing 60+ nurses with different Governing Bodies, scope of
practice that were my direct reports.
unionized environment to oversee
delivering excellent care to nonprofit organization’s Mental HeathResidents. Collaboration with
physicians and interdisciplinary
teams e.g., Physicians, Psychiatrists, Podiatrists, Pharmacist, Nurse Practitioners, Mental

4. Health Practitioners, Occupational/Physical Therapists.
Accountable for:
Admission approval through Pathways Bed Hub. Using PAV for additional information details for admission
requirements.
Prepare service plans, and ensure legal
accuracy of documents based on input from clients, families, case managers, Legal Guardians, Trustees
of
Alberta.
BPMH
Employed knowledge of technical systems to organize, track, and administer all medical records and
demographic
data.
Recruit, hire, train and motivate staff through performance reviews, coaching, and mentoring.
Budget oversight
Extensive organizational skills
Persons Protection act adovcte
Medication errors monitoring
Educating staff to ensure CCHSS Stanadrd 9 compliance are up to date
Facilitating reports Tracking to keep AHS uodated.
Successfull Audits by Alberta Health Services.
Covid lead responsible for screeners Infection Prevention and Control
including facilitating all vaccination clinics though AHS.
Accurate reporting to Pubic Health and the CDC daily. Approval from MOH during Coivid Isolation.
• Championed the change of a 87 bed supportive Living site with 13 “independent” aging in place
Residents deeemed " Independent"
• Successfully put a case togther.
• Presented to AHS
• Succeeded at getting reassessments done for all 13 residents.
• Advocated to have residents remain in own room at own sit
• Recived positive collaboration and willinness for new patients to be seem permanently by 3 on-site
phsycians
• This result in a merit award
• More funding for a Part time Case Manager position and a additional funding for an additional full time
Nursing FTE line.
• Resourced for newly diagnosed residents, were donated by the resources in the community I reach
out to. Until all the legal documents and full admission process was completed.
• Site is now a full funded 100 bed Mental Health fully secure site.
• Spearheaded Electronic Health Record system implementation
• Tasked as lead front end developer of eMAR including gathering all paper documentation and
assessment forms that needed to be digital in the Point Click Care eMar Program while taking initiative
to ensure specific areas had the capability to and a cavet for one of reasons something didn't get done ,
in order to be compliant with Person Centered Care Auditing regulations.
• Coordinating with other external backend specialists Lead Project Managers to successfully complete
project to Electronic Health Systems with specialized modifications areas to pass all Incident Reports
andd follow up, Case Conferences, including cavet area to state how, when, family was contacted to
attend , including the route of communication transmission of refusal to come.
• AHS, Pharmacy, CCHSS , OHS, IPC, PPIC/PICA and Obudsmen Government Mandatels compliance

5. • Proactively addressed Covid-19-related staffing concerns by signing a no length contract agreement
with a qualified staffing agency
• negotiated with agency to split training cost of agency staff Champions to be ready to hit the floor
ready and trained on our eMAR system and appropriate use of our new health record system.
• Passed all audits since tenure by instilling culture of excellence and adherence to regulations. With
active listening and staff meetings to address concerns.
• Managed all departments with new Covid restrictions changing weekly from Chief Medical Officer
ofHealth (CMOH Orders) – Dana Henshaw and Jason Kenny.
• Crisis Intervention and Risk Management strategies and oversight evaluating.
• Chair of Occupational Heath and Safety legislation committee members . Responsible for overseeing
alloperational Hazard Risk Assessment and safety protocols and Compliance including resolution.
Mitigate risks either by removal, engineering, administration or PPE. Lead all PSI inquiries and provided
reoprtsto chief OHS Officers Government
<LAST YEAR OF COVID-19> 2022-2023
Appointed to Director of Care and Site Operations Manager with merit award.
Theory class and Simulation Lab Educator
NorQuest College - Edmonton, AB
January 2018 to Present
Casual
Case Manager
The Worker’s Compensation Board - Edmonton, AB
January 2020 to December 2020
Strong attention to Workplace Physical safety and Psychological Safety Including all Mental Health Injuries
in the workplace.
Promotion of all Mental Health and Wellness.
Led investigations into individual worker’s compensation cases and medical and ICU documents. Applied
strong
knowledge of the Alberta Labor Act, OHS Alberta safety laws, and Human Rights Act to make sound,
evidence
based decisions and mitigate risks.
• Entrusted to follow through on decisions, inclusive of implementing return to work processes and
referring individuals for patient treatments for physiotherapy and occupational/psychological harm
therapy. Retraining programs
• Was recognized for thoroughness and attention to detail in gathering data from employers, claimants
and continually evaluating Professional treatment effectiveness.
Director of Operation/Human Resources
Harmony Home Care - Edmonton, AB
January 2019 to December 2019
Oversaw all Home Care operations. Approx 30 direct reports for multi-department in its infancy processes.
Conducted strategic
planning and partnered with C-suite teams on achieving staffing and staffing goals. Policies, procedures,
processes.
Investigated incidents, resolved conflicts, and implemented assessment-based plans.
Indirect supervision of 30+ field staff.

6. • Relied upon by the CEO and CFO to lead team programs and department heads regarding Labour and
Relations and Human Resources advisory. Human Rights Advisory.
• Proactively gained Counseling, Marketing, Accounting, Scheduling, and Philanthropy certifications to
enhance personal Corporate growth.
Occupational Health & Safety Consultant, for Healthcare and Oil industries
Continuing Care Safety Association - Edmonton, AB
January 2018 to December 2019
OHS Consultant for Healthcare and construction companies, start-up OHS COmmittees.
Presented a full day of Government requirements education to comply with site OHS committee
Legislation, Laws, and Acts including site Policy and procedure standards.
Terms of Reference, Meeting minutes , mandatory postings
Interim Director/Clinical Educator
Chartwell Retirement Residences - Edmonton, AB
January 2017 to December 2019
Led operations and implemented resident care plans for a multi-site retirement home company.
Established and
delivered clinical education programs for nursing staff. Applied knowledge of best practices and
collaborated
with interdisciplinary teams to optimize care treatments. Identified knowledge gaps and built monthly
education
programs to increase staff expertise. Performed quality assurance assessments on resident care and
employee
wellness. Led 100+ direct reports across three locations.
• Served as Incident Commander for emergency response process and training.
• Co-created new line listings for employee assignments; resulting in increased staff engagement and
retention.
Lead Educator / Charge LPN
The Good Samaritan Society - Edmonton, AB
January 2011 to December 2017
Lead project manager with all process set out by continuing care standards. Lead educator for 2 affiliated
nonprofit organizations. Leveraged hospital and health care industry experience to serve as clinical nurse
educator. Set up electronic eMAR process and maintained CRM system. Participated in palliative care
rounds to
identify staff’s knowledge gaps. Fostered culture of cross functional team collaboration. Trained
employees on
recognizing mental health and brain injuries.
General Manager ( 10 yrs
Wendy’s Corporation - Edmonton, AB
January 1999 to December 2009
)
Oversaw daily restaurant operations and 50+ staff. Performed HR actions of investigating incidents and
hiring,
mentoring, and training staff. Led inventory management, financial statement reconciling, budgeting,
payroll,

7. scheduling, customer service, and quality assurance functions.
Education
Harvard Mentor Management in Business Management
Harvard Medical School - Online Learning
2019 to 2021
Diploma in LPN
NorQuest College - Edmonton, AB
2011
Skills
• Operations/Program Oversight
• Proactive Problem Solving
• Collaborative Teamwork
• Recruiting, Hiring & Training
• People Management
• Case Documentation
• Employee Engagement
• Direct Services & Planning
• Performance Improvements
• Policies &
• Relationship Building Procedures
• Community Partnerships, Negotiation Cornerstone OnDemand Foundation Suicide Reduction in Self
Harm Certificate, Management University of Athabasca
• Trauma Informed Care, AHS Anti-Human Trafficking and Exploitation, The Salvation Army
• Psychologist Practitioner, Rosehaven OHSAS 18001 Lead Implementer
• Health & Safety Certification, Government of Alberta Geriatric Counsellor, Pieces Resource
Consultant
• Geriatric Psychology Certificate, Bethany House Services Rosehaven
• Project Management
• Auditing
• Human Resources
• Process Improvement
• Computer Networking
• Quality Assurance
• Operations Management
• Change Management
• Negotiation
• Budgeting

8. • Team Management
• Research
• Lean
• Administrative Experience
• Laboratory Experience
• Conflict Management
• Product Development
• Profit & Loss
• Employee Orientation
• Forecasting
• Program Management
• Agile
• Strategic Planning
• Scrum
• Business Analysis
• User Interface (UI)
• Front-End Development
Links
http://www.linkedin.com/in/rachelrozak
Awards
Merit Awarded
November 2022
Incresed capacity for SL - SL4 by 23 % in 90 days. Instead of 20% in a year given time frame. Owner
stated I broke a record.
Merit awarded for Resident Care Manager
September 2021
COVID -19 Compliance with no illness for my 100 Residents thoughout all 3 years of lock down.
Appointed Director of Care over my Resident Care Manager position
September 2022
Merit award and salary increase for successful management of all departments during Covid-19-
related staffing concerns. Proactively addressed, No serious illness at site. Minimal family concerns ,
trustworthy relationships with staff, residents and families.
Physicians , Pshyciatris, Nurse Practitioner, Human Resource personnel and care and non care
providers feedback was **Trusted knowledge, professionalism and integrity regarding ethical Human
Rights, confendent in my leardership abilty and critical judgment was repected by all.
2 very successful Proformamce Management Reviews done by Executive Director and additional DOC
from different area.

9. Certifications and Licenses
Mental Health and Youth, Canadian Mental Heath Association ~ CMHA
Nonprofit Accounting/Proposal Writing, 2022 Training
Certified Recruiting
Started Six Sigma IP
Adult Education 2016
Unbiased Auditing
CLPNA LPN Licensed active for 14 years
September 2009 to April 2011
Successful graduate
Additional Information
edX Team
Harvard Medical School Online Programs
Public Speaker 2014-Current
CCHSS Educator 2016-2017
AUA Project 2014
Palliative Care Path 2017
Accreditation Canada 2016-Current
Human Rights and Justice Advocate
Mental Health Consultant and Sponsor2014- Current
Crisis Intervention
MIP- Lead Train the Trainer
Loving Spoonfuls Lead
Dementia Guest Speaker and Tour
Risk Management