this discussion describes as to how a public servant requires to bring changes in the organization and society by giving a strong leadership and exhibit managerial functions to make the organization successful

1. Pakistan Provincial Services Academy
Peshawar
Role of Leaders in Public Service
Lt Gen (R) Javed Hassan
07th September 2018
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2. Definition of Leadership
• The Skill of leading a group of people and
inspiring them towards a direction is
known as Leadership.
• It is an interpersonal process which
involves influencing a person or group, so
as to ensure achievement of objectives,
willingly and enthusiastically.
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3. Definition of Change
The process of causing a function, practice,
or thing to become different somehow
compared to what it is at present or what it
was in the past.
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4. Definition of Management
• The word management is a combination of four terms, i.e.
man+age+men+t (technique).
• In this way, management refers to a technique used by a man
for dealing and managing persons (men) of different age
group, to work together for achieving a common objective.
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5. Comparison Chart
Basic For Comparison Leadership Management
Meaning Leadership is a skill of leading others
by examples.
Management is an art of
systematically organizing and
coordinating things in an efficient
way.
Basic Trust Control
Emphasis on Inspiring people Managing activities
Power Influence Rule
Focus on Encouraging change Bringing Stability
Strategy Proactive Reactive
Formulation of Principles and guidelines Policies and Procedures
Perspective Leadership requires good
foresightedness.
Management has short range
perspective.
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6. What is Change Management
• Change management is a systematic approach
to dealing with the transition or transformation
of an organization's goals, processes or
technologies.
• The purpose of change management is to
implement strategies for effecting change,
controlling change and helping people to adapt
to change
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7. Who are Agents of Change
• External to Organization
• Internal to Organization
• New Inductees trained for change
management
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8. Public
• You can refer ot people in general, or to all the people in a
particular country community, as the public.
OR
• You can refer to a set of people in a country who share a common
interest, activity, or characteristics as particular kind of public.
OR
• Public means relating to all the people in a country or community.
OR
• Public means relating to the government or state, or things that are
done for the people by the state.
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9. Service
• A service is something that the public needs, such as transport,
communication facilities, hospitals, or energy supplies, which is provided in
a planned and organized way by the government or an official body.
OR
• You can sometimes refer to an organization or private company as
particular service when it provides something for the public or acts on
behalf of the government.
OR
• You can sometimes refer to an orgnazation or private company as a
particular service when it provides something for the public or acts on
behalf of the government.
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10. Public Services
• Public service activities and types of work are concerned with helping people
and proving them with what they need, rather than making a profit.
OR
• If you perform a public service, you do something that helps or benefits the
people in a particular community.
OR
• Public service is the management and the administration of the affairs of political
unit, especially in the civil service or a service provided for the community.
OR
• Public services are the activities and types of work which are concerned with
helping people and providing them with what they need, rather than making
profit.
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11. Quotes on Change Management
• Our dilemma is that we hate change and love
it at the same time; what we really want is for
things to remain the same but get better.
Sydney J. Harris
• The world hates change, yet it is the only thing
that has brought progress.
~Charles Kettering
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12. Quotes on Change Management
• Any change, even a change for the better, is
always accompanied by drawbacks and
discomforts.
~Arnold Bennett
• He who rejects change is the architect of
decay.
~Harold Wilson
• If you want to make enemies, try to change
something.
~Woodrow Wilson
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13. Q &A
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