Presentation given by Moldova at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.

1. Building block 1: Assuring top management political
commitment
1: QM embedded in PAR – in progress
Action: Analyze the existent QM tool (Management Internal Control)
and the opportunity to align it with CAF
2: Development of an Action Plan on QM - in progress
Action: Action related QM included in the National AP for the
implementation of the recommendations of SIGMA.
3: Appointed Lead Institution on QM – partially achieved
Action a): QM appointed institution – MoF, NIS
Action b) to complete: National CAF Center, National Coordination
Committee – tbd
4: Discussions with decision makers – not started
Action: Discussions with State Chancellery and MoF, MEDD

2. Building block 2: Implementing QM in public administration
1: Institutions to participate in Maastricht, June 2024 – in
progress
Action to complete: Discuss with representatives of State
Chancellery and MoF, and ideally with Ministry of Economic
Development and Digitalization. Nominate delegates for a larger
group to participate in training in Maastricht (SC, MoF, MEDD,
PSA, eGA)
2: Managerial commitment - in progress
Action to complete: Reconfirmation of the managerial
commitment of PSA and eGA, in full coordination with SC.
3: Timeline for CAF implementation – tbd

3. Building block 3: Capacity Development in Public
Administration
1: Institutions to participate in Maastricht, June 2024 – in
progress
Action to complete: See BB 1 and 2. Discuss with representatives
of State Chancellery and MoF, and ideally with Ministry of
Economic Development and Digitalization. Nominate delegates
for a larger group to participate in training in Maastricht (SC,
MoF, MEDD, PSA, eGA)

4. Building block 4: Involvement of different stakeholders in
introducing and promoting QM (CAF and ISO)
1: Dates for country visit and QM event – tbd
Action to complete: potentially foresee different dates for the
visit to Moldova (May, June 2024)
2: Lead in organizing QM event - tbd
Action to complete: managerial commitment for the
development and implementation of CAF and decision-making
ref. to BB 1,2,3