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Remember !
Every customer can be a teacher and every
purchase activity of the customer can be a
lesson to the entrepreneur
LEARN LESSONS FROM THE
CUSTOMERS
Dr. ANJANEYULU CHANDUPATLA
www.dakshathafoundation.org
10
ONE MINUTE ENTREPRENEURSHIP
The customer is not just a
person. It’s a power. The power
of construction and the power
of destruction. So deal with the
customers carefully.
The customer is like a butterfly .
Looks beautiful, but is sensitive.
Looks potential but is complex .
Hence aspiring entrepreneurs
should understand the dynamic
nature of the customers before
serving them the products and
services.
Learn lessons from the customers
from the following perspectives
Needs and wants
Purchasing capacity
Motives to buy
Post purchase dissonance
Creative design aspects
Distribution channel
Satisfaction levels
Promotion mix
Packaging , Labelling
Factors influencing buying decisions

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ONE MINUTE ENTREPRENEURSHIP--Successful business for aspiring entrepreneurs--10.pptx

  • 1. Remember ! Every customer can be a teacher and every purchase activity of the customer can be a lesson to the entrepreneur LEARN LESSONS FROM THE CUSTOMERS Dr. ANJANEYULU CHANDUPATLA www.dakshathafoundation.org 10 ONE MINUTE ENTREPRENEURSHIP
  • 2. The customer is not just a person. It’s a power. The power of construction and the power of destruction. So deal with the customers carefully. The customer is like a butterfly . Looks beautiful, but is sensitive. Looks potential but is complex . Hence aspiring entrepreneurs should understand the dynamic nature of the customers before serving them the products and services.
  • 3. Learn lessons from the customers from the following perspectives Needs and wants Purchasing capacity Motives to buy Post purchase dissonance Creative design aspects Distribution channel Satisfaction levels Promotion mix Packaging , Labelling Factors influencing buying decisions