Omni Corpus Christi Prison Observation Report

Omni Corpus Christi Prison Observation Report
You are the recipient of this letter because your information is the information that I was provided at
check out. My family and I stated at the Omni Corpus Christi this past weekend Oct 26, 2015, I
would have to say this has been the worst Omni experience we have had in all of our stays with the
corporation. When making reservations with the hotel the expectation is that the best service is
delivered all around, and for some reason this stay didn't meet that expectation.
The hotel was chosen because of its location and also for your reputation. IN the last calendar year
this has been the 3rd time staying at the one of your many locations. Each stay prior to this one was
PERFECT! Usually the Customer Service is dead on, Valet is impeccable,
... Get more on HelpWriting.net ...

Ffa Personal Narrative
One Jacket, One Nation
When you think of FFA, you think of cows, plows, and sows, but it is so much more. Growing up
with a background of agriculture has tremendously impacted the way I have grown up. Both of my
grandparents raised horses, which invoked my love for riding horses. My maternal grandparents
raised pigs and beef as well which allowed me to broaden my background. I used to live on a dairy
farm where we bottled our own milk. I also help out on our grain farm, and I milk at a dairy farm.
With all of my experience in agriculture I knew that FFA would be a good choice for an activity to
become involved in. Since joining the middle school quiz bowl team in 8th grade, I have been
heavily involved in agriculture. Although I was later than ... Show more content on Helpwriting.net
...
This determined which meal you were to have. The upper class ate a three course meal that was
delivered to your table. The Middle class had a meal where they served themselves in a buffet line,
and the lower class were given a bowl of rice that they had to share with 10 people. The lower class
was sitting on the floor and wasn't given any silverware. I was given a ticket to sit in the middle
class, and was instructed to not help any of the lower class people who were sitting on the floor
below us. I felt terrible seeing and realized that this happens everyday in America. If I was to take
one thing from WLC it was this dinner that I will never forget.
During the whole conference we were developing or Living to Serve Plan or LTS plan for short. It
helped me realize my strengths, passions, and purposes. My leader Jason helped me find ways that I
could help contribute to others. We also had to set SMART goals and timelines for our LTS plans.
They made us realize that "This plan does not have to save the world. This is the start of life service.
This is a plan to start taking

Essay on week 6 Strategic plan
Strategic Plan
STR/581
Jaquanda Smith
April 7, 2014
Dr. Hoda Bagdady–Asal
Table of Contents
Executive Summary 3
Company Background 4
Mission, Vision, Values 4
Company Environmental 5
Remote 6
Industry 7
Operating 8
SWOT 9
Company Position 11
Company Structure 12
Best Value Disciplines 12
Strategic Choice 12
Strategic Evaluation 13
Implementation Plan 13
Objective Table 14
Strategic Controls 16 Gantt Chart 17
Conclusion 17
References 18
Executive Summary
Organizations incorporate strategic plans to effectively execute goals. The fundamentals of strategic
planning entail elements such as, researching, analyzing, implementing, and evaluating. Jay Pritzker
founded Hyatt Hotel Corporation in 1957. Hyatt ... Show more content on Helpwriting.net ...
Hyatt's value statement is "to adhere to a set of core values such as, mutual respect, intellectual
honesty and integrity, humility, fun, creativity, and innovation to characterize the culture of the
company" (Hyatt, 2013). Hyatt provides its consumers with an intangible good, which is customer
service. Hyatt values it personnel as an essential factor in achieving its strategic plan of authentic
hospitality. Hyatt's successful approach to empowering its personnel is its "thoughtful approach to
growth" and furthermore, emphasizes its strategy. (Hyatt, 2013).

Company Environment
Delicate consideration of factors pertaining to the internal and external environment, are a necessity
in executing Hyatt's ultimate goal of "being the preferred brand". Internal and external environments
are factors that may be within or beyond the control of the firm. Theses factors influence the
direction, action, structure, and internal process of an organization. The operating, industry, and
remote environments are sub–environments that are associated to a firm's environment (Pearce and
Robinson, 2013). Its associates, guests, and owners through its presence in each community it is
located in impact Hyatt's environments.
An analysis of a firm's internal environment can be completed through various methods. These
methods are value chain analysis, three circle analysis, SWOT

Swot Analysis of Outrigger Hotels and Resort
Strengths: Maintaining a centralized management structure with personal interactions of the owner,
Roy Kelley (1970's). Expanding the business and adding more property agreements with 3rd parties
and creating international property chain to make the business gain geographic diversity. Creating
brand awareness to the budget traveler under their new branch name, OHANA, providing affordable
condos. Creating multicultural environments at good locations with multicultural and multilingual
employees. Pleasing employees created less turn–over rates and non–unionized labor market. As a
result, this created a differentiated service and created priceless appeal. Having good relationships
with local tourism ... Show more content on Helpwriting.net ...
Also, it enabled images of the inventory, disaster recovery, and overall IT management. Application
development: Having a real–time electronic interface with wholesalers created competitive
advantages such as reducing cost. Website enabled to interact with customers on live chat
functionality and offered email confirmation, which increased savings in labor and postage costs.
After introducing with JD Edwards ERP system for accounting and E.piphany system for analysis,
the data were able to collected from Stellex, and forecasted and generated business intelligence both
at the source of business and at guest levels. Having involvement from all of the stakeholders – in
this case executive leaders – and leading their unique projects with IT created a tremendous
advantage within the company. Allocating IT cost to business units, providing SLAs and traditional
metrics to measure success were one of their strengths. IS Assessment: Even though Stellex is old, it
was able to integrate with PMS/CRS functionalities and electronic interface with distribution
partners. But...(continued in weakness section, number 10) Formal technology training with the
experienced employees reduced the training costs.
Weaknesses: Having huge variation in their portfolio began with adding condominium resorts and
created an identity crisis.

The Influence of a Hotel Quality of Service and Image and...
I. Statement of Problem
Hospitality and tourism have evolved into truly global industries are dispersed worldwide. Due to
changes in lifestyle, the services offered by hospitality businesses are now considered to be
necessities. Consequently, during the past decade, there has been an exponential growth in
hospitality businesses to meet the demands of the growing market. Today, hospitality organizations
are faced with intense competition. Hence, in the scheme of business, it has become apparent that
the ultimate goal of any organization in a hyper– competitive market, is to maintain a loyal customer
base. It is essential for any hospitality organization to seek opportunities to gain a competitive
advantage by adopting various ... Show more content on Helpwriting.net ...
In a practical context, this knowledge assists hotel managers to develop creative strategies to nurture
and to maintain customer loyalty from both existing and prospective customers.Thus, discussions on
the interrelationships between service quality, corporate image, and the mechanism by which they
jointly influence customer loyalty can be of major interest to hospitality firms and researchers. Thus,
this study finding will further the knowledge in the hospitality literature.
The aim of this article is to understand the influence of hotel service quality and corporate image on
tourism customer loyalty. Data were collected from tourists at several sight–seeing locations in
Mauritius. The study sample comprised guests of various hotels in Mauritius who were randomly
approached and invited to participate in a survey on the hotel's services.
II. Review of Literature
Service Quality
Service quality is generally viewed as an overall evaluation of the service provided (Taylor & Baker,
1994). It has also been viewed as a multidimensional construct formed from the consumer).
Moreover, empirical studies indicate that consistently providing high quality service may help
hospitality firms increase their number of brand loyal customers (Backs & Parks, 2003). It is evident
that for the long term success of hospitality firms, customer loyalty is significantly more important
than mere customer satisfaction

Chic B ' Tique Case Study
Chic B'tique Case Study
(1) Summary: A major nationwide hotel company has added a new brand to their portfolio called
Chic B'tique. Their hotels are high–rise with locations in major urban areas. The Chic B'tique's have
many elements relating to sight, smell, touch, and sound, that combine to create a sensory
atmosphere. The guest is captured by the different elements that have been brought together to
create this atmosphere in the Chic B'tique. The guest walks into her room and is greeted by her
favorite flowers and chocolate, with a rich and luxurious atmosphere. The hotel features: 688 guest
rooms and 19 suites, 18 floors, 1 fine–dining restaurant, 1 casual–dining outlet, 1 lounge, meeting
space, business centers, health club, helipad, ... Show more content on Helpwriting.net ...
During the time period of April 1 to May 31, the period that is being analyzed, guest room prices
range from $225 to $450 (Sunday through Thursday) for a king or double queen room. Suites start at
$1250, and weekend rates range from $185 to $295 with suites starting at $650.
In the surrounding area of Metropolis, there are two peak periods in late spring and mid–fall.
Conferences, conventions, and corporate meetings are attracted to this area because it has a clean
and safe downtown area and easy access to the local airport. This local airport is served by national
carriers that have moderate fares to most major cities. This makes Sunday and Monday nights in
Metropolis busy with arrivals, with the hotel almost being sold out on Tuesdays and Wednesdays.
Thursday runs about 70 percent full, while Friday and Saturday nights are nearly empty (Tranter,
2009).
(2) Similar Products In the Hospitality Field: There are similar products in the hospitality industry
that compare and contrast to those offered at Chic B'Tique. For example, Omni Hotels have taken a
lead in sensory enhancement within their hotels, which is similar to what Chic B'Tique provides.
Omni Hotels has a "Sensory Advisory Board" of specialists that concentrate on amenities that are
offered to guests. According to Come to Your Senses: Omni leads the way in targeting all the senses
to attract guests, "Omni has assembled leading experts as

Top Mobile Travel Apps to Plan Amazing Trips Essay
Top mobile travel apps of 2014
Are you planning for some amazing trips in 2014? And do you want the best mobile travel apps to
make your trips safe, efficient and memorable in the coming months? Well, here we will give you
detailed information about the top mobile travel apps of 2014.
Technology at your service–– Living in a tech–driven society, we can look forward to sophisticated
travel experiences, thanks to a variety of top–notch mobile travel apps in 2014. They can be your
best travel guide whether you want to select any holiday spot, book hotels or flights, compare
different travel deals, accommodations or attractions and much more.
So, here we go–
Flights With Friends–If you love the idea of travelling in a group (either ... Show more content on
Helpwriting.net ...
Then the answer is RouteHappy. It's a mobile travel app that can ensure making your travel happiest
by ensuring you stay entertained while enjoying a comfortable and nicer travelling facilities (like
good accommodations, bigger/better planes, bigger seats etc.).For this, you simply need to fill in the
dates and the destination of your planned travel. The website will provide you detailed information
regarding the available airline as well as the route for a happiest travelling experience.
AFAR Travel Guide App–It's a free travel guide app to provide access to global travel locations
along with some wonderful trip suggestions too. And do you know that you get the facility of offline
access? So, now you can travel and plan too. Amazing!
Uber–With Uber (iOS and Android), you can say goodbye to those over–charging cabbies. How?
Uber lets you choose your ride within a couple of minutes. You simply need to make a request for a
ride, enter your destination and select a vehicle type.
City Guides–This app lets you either use a pre–built city guide or create your own. That's not all.
You can even ask your companions travelling with you to make a city guide along with you. And
you can always share it with your friends or anyone you like. You can know about your location
once you set up preferences. The best thing about this app is that you can access the various
information offline without paying any

Servqual Model Analysis Essay
However, many researchers have argued to the limitation of SERVQUAL scale. For example,
Carman (1990) argued that the five dimensions should be specific for each industry and it should not
be general (Carman, 1990). Moreover, Fan Chan (2008) also pointed out that SERVQUAL five
dimensions cannot fully evaluate service quality of the hotel, and should be integrated with other
dimensions (Chen, 2008). This is consistent with the finding of Rooma Roshnee Ramsaran– Fowdar
(2007) that hotel core service was not represented in SERVQUAL and therefore the five dimensions
cannot fully evaluated the service quality of hotel industry (Ramsaran–Fowdar, 2007).
Ramsaran–Fowder (2007) has added several dimensions, such as, core benefit (comfortable, ...
Show more content on Helpwriting.net ...
Pimol Sriwikrom (1999, page 6, cited in Suwimol Manjing, 2003, page 137) defined consumer
behavior as the action expressed by the consumer, including searching, choosing, using, assessing
such product, as well as the service that the consumer has received or deserve. Such action is
expected to satisfied consumer's needs.
Somjit Luancharoen (1995, no page number) gave the definition of consumer behavior as the action
of the individual directly relevant to receiving and using product and/or economic service. This
includes predetermination, which determines the actions. This can be separated into 3 aspects as
follows. 1) Action of each person: Each person acts in the aspect of consumer behavior, namely,
going to buy product, turning on radio and television, reading news, chatting with friends, inquiring
from the vendor, and others. 2) Receiving and using product and/or economic service: Every
consumer living nowadays must receive and use product or service. Receiving product and/or
service means buying the product. It also includes receiving product and/or service without direct
contact, for example, the baby receives clothes bought by its parents. 3) Decision process: Before
the consumer buys the product, he must go through the steps of decision making process, including
problem recognition, searching, assessing the choices and

Visit Charlotte, North Carolina 's Queen City
Visit Charlotte, North Carolina 's Queen City
Welcome to Charlotte, North Carolina's big city with small–town charm. This bustling financial
center is a major draw for business travelers, while the city's sports teams and cultural facilities
attract countless leisure travelers each year. Get to know this Southern city, and find the ideal hotel
for your trip.
Luxury Hotels in Charlotte
With its strong financial industry, numerous cultural pursuits, and vibrant nightlife, Charlotte has a
strong luxury hotel market. Choose from sleek contemporary lodging or well–appointed classic
properties in the city's Uptown core.
With spacious suites, complimentary Wi–Fi connections, and in–room coffee makers, the Courtyard
by Marriott Charlotte City Center has everything you need for a great stay in the center of the city.
Stay on–site and grab a bite at the hotel's restaurant and bar, or go out on the town just by stepping
outside the hotel's front door.
Located just a half–mile from the Time Warner Cable Arena and the Charlotte Convention Center,
Le Meridien Charlotte is ideal for both leisure and business travelers. Enjoy the plush beds and relax
in the complimentary bathrobes, or relax with the premium cable channels and Wi–Fi connections.
Take a swim in the indoor pool or spa tub, and fuel up with a meal at the hotel's restaurant. Whether
you're planning a day of sightseeing or a night out on the town, you can take advantage of Le
Meridien Charlotte's complimentary shuttle, which

Taking a Look at Types of Lodging
These past few years, the lodging industry has been growing very significantly. "The global
hospitality sector witnessed a strong appetite for growth in 2013, a trend that is set to continue and
pick up pace in 2014" (Strong Performance Predicted for Global Lodging Industry in 2014, 2014). A
decade before, there were no many options of the lodging accommodation. But with the massive
growth of hospitality industry, lodging accommodations are now varied. Full–serviced hotels,
hostels or dormitories and Bed & Breakfast are some of the examples.
First, the most popular lodging accommodation is hotel. Hotel can be defined as "a structure that
provides sleeping accommodation to travelers and that usually features dining facilities and daily
housekeeping service" (Akram, 2009). There are various kinds of hotel that can be distinguished by
its style, function, or location. For example, the trends that are getting popular nowadays are
boutique hotels. "Boutique hotels are typically furnished in a themed, stylish and/or aspirational
manner" (jonckie, 2011). While there are also business hotels which "are targeted at the needs of
business travelers and tend to be located in city centres and at airports. Guestrooms are equipped
with spacious desks, and Internet connection" (Akram, 2009). People choose hotels rather than other
budget accommodation because they are looking for nice facilities and services.
Another popular alternative is hostel. "A hostel is a budget–oriented,

Case 8 the Accra Beach Hotel: Block Booking of Capacity...
Case 8
The Accra Beach Hotel:
Block Booking of Capacity during a Peak Period
Question 1
What factors lead to variations in demand for rooms at a hotel such as the Accra Beach?
Answer:
There are 3 factors that will lead to variations in demand for rooms at a hotel, which are seasonal
cycle, economic cycle and days of the week.
Seasonal cycle – Hotel such as Accra Beach will depends highly on seasonal cycle, hotel will be in
low demand on September (64.7%) as it is in peak hurricane season. High demand on January
through March (87% to 92%), when Caribbean is in nice weather and people need to get away from
the horrid season in North America and Northern Europe.
Economic cycle – Business travelers, which are one of the main ... Show more content on
Helpwriting.net ...
This will lead the hotel succeeding in filling up all available capacity, which is impossible for single
segment. Moreover, serving several segments also bring profits to the hotel.
However, there will also be several considerations that will take place in serving several segments.
As different segments are on different purposes, they will have different needs, behaviors and
expectations. For example, vacationers will tend to dress casually and are having relaxed time.
However, business people will tend to dress formally and will always use their mobile phones and
laptops in vacation environment. Hostile glances from different segments can lead to a stressful
atmosphere. In regards to expenses, serving several segments will have higher administrative
expenses, as different approach and promotion may be required for each segments. Planning,
implementing and controlling multiple marketing programs will increase the company
administrative expenses.
Question 3
What are the key considerations facing the hotel as it reviews the booking requests from the West
Indies Cricket Board?

Answer:
There are four key considerations in reviewing the booking request such as:
– Financial impact

Montville Descriptive Writing
Buzz! All three of our alarm clocks go off. Chantele and I had the hardest time waking up since we
fell asleep last. Lauren and her mom were already awake, showered and ready to go. I couldn't
imagine if I had to drive from my house in Montville, Connecticut to the Bradley International
Airport since our flight was at 5:30 A.M. Luckily we got a hotel directly across from the airport, so
it didn't end up being such a long car ride.
After the short drive to our terminal, we wait for my other classmates to arrive. After waiting what
seemed like years, the group was all there. Mrs. Nick, my instructor, was her usual fun–loving self;
which of course meant that she had to take photos of all of us together. She was so excited for the
trip. To her, it didn't matter if it was 6:00 in the morning, yet I was really nervous since I had never
been on a plane before. Waiting for the plane to take off, flashes of Final Destination popped into
my head.
After being in the air for a little while I started to enjoy seeing everything from 40,000 feet in the air.
Three hours later I arrived in Nashville, Tennessee where the International Career Development
Conference was being held. The atmosphere seemed to change as soon as I stepped off the plane.
Folks in Nashville seemed much more inviting than the people from ... Show more content on
Helpwriting.net ...
I felt glamorous as I passed through, but the doors were so big it made me look shorter than I
actually was. We arrived at the hotel earlier than we expected. Meaning we couldn't go up to the
rooms yet no matter how bad we needed it. All of us checked in our luggage so we could do a little
exploring. About a block and a half away, there was a pub for all of us to eat. By the time we were
finished, it was finally time to check into the hotel. The rooms include, two beautifully made beds, a
huge bathroom for the three of my roommates, a mini fridge, and a magnificent view of the

Omni Hotels & Resorts
Omni Hotels & Resorts
History, Mission, and Vision
What began in1958 New Hampshire as a 35 bedroom inn has now flourished into a worldwide
luxury brand hotel– Omni Hotels & Resorts. With resort destinations, convention locations, city
centers, and well–known landmark locations, Omni Hotels has a grasp on markets across the nation
and internationally.
Omni Hotels & Resorts prides itself in exceeding guests ' expectations as well as providing an
inspirational and nurturing environment for its associates. Their mission statement encompasses
this; "Omni Hotels & Resorts will exceeded the expectations of our guests, inspire and award our
associates and provide superior financial results to ... Show more content on Helpwriting.net ...
Omni San Antonio is currently searching for the perfect candidate for their open Director of Human
Resources position. The job description begins with a brief description of the Omni San Antonio
property which includes the type of person they feel would fit the job best: "The Omni San Antonio
Hotel at the Colonnade is alive with the spirit of Texas. This four–diamond, luxury hotel captures
the essence of the city with impeccable service and charm. Overlooking the rolling Texas Hill
Country, this 19–story high–rise is close to the area's most exciting sites and attractions such as the
historic Alamo, Sea World San Antonio and the enchanting Riverwalk. Omni San Antonio at the
Colonnade's associates enjoy a dynamic and exciting work environment, comprehensive training
and mentoring, along with the pride that comes from working for a company with a reputation for
exceptional service. We embody a culture of respect, gratitude and empowerment day in and day
out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Antonio at
the Colonnade may be your perfect match." Listed next is the official job description which includes
a job summary and a list of responsibilities: "Summary: This position will direct all areas of Human
Resource administration including; recruiting, salary administration, associate services, associate
benefits,

Essay on Trends in the Hospitality Indus
Trends in the Hospitality Industry
Nowadays trends are everywhere. You can find them in every industry and they play a huge role.
The retro trend in clothing, the SUV trend in the car industry, but nowhere else are trends more
important than in the hospitality industry. But what exactly is a trend? A trend describes usually the
time measurable course of a development into a certain quantitative and/or qualitative direction. In
economics, trends are changes of the behavior of the society. In marketing research this describes
the change and development of the consumerism and consumption behavior.
In old days it was okay for a hotel to have only rooms and a restaurant. Today a hotel has to have a
recreation centre, a beauty farm, a shopping ... Show more content on Helpwriting.net ...
The hotels are preparing themselfes for that. Staff which speaks all kinds of languages, the guests
can have food from their home country and they can even watch their favotite TV channels. The
amount of international trips raised about 2%.
A lot of business travellers want to stay in well known hotels like Mariott or Hilton. Only 16% want
to stay in individual hotels. So for the industry it is important to have a very good reputation. Of
course the people try to get the best price for a room and most hotels have company rates which are
below the normal rack rate. Also important for a booking is the location of the hotel and the bonus
programs. For 26% of the guests Airline milage is important. So the hotels have to work with airline
companies and they want special conditons as well.
Because of the fast going world today the guests have no time to wait long for the check–in or
check–out procedures. They expect Express service. Also 68% want complimentary transportation
to the airport. The Opryland Hotel Convention Center in Nashville, Tennessee, developed a system
to avoid long check–in or check–out times. You can check–in or out via credit card. The system
checks the data and the credit range and the guest is checked–in in seconds.
2. Shifting consumption pattern
American business travellers take more and more their kids on the trips. In 1995 out of the 193.2
million business trips

Comparing Omni Shoreham Hotel And The Willard...
Washington DC is known for patriotic monuments and grand office buildings. The city's architecture
has become a cornerstone of the Capital's identity and depicts the area's unique and rich history. An
overlooked part of Washington DC's architecture is found in the city's hotels. These buildings
represent distinct architecture, tell aspects of the area's most historic moments and have housed the
prominent and elite who have come through the Capital within the past two centuries. The Omni
Shoreham Hotel and the Willard InterContinental Hotel have many similarities, yet also many
differences. All in all though, they both contribute to Washington DC's identity. This paper will
describe the hotels, analyze their architecture, explain their significance to American and DC history
and culture and draw similarities and differences between the two buildings. ... Show more content
on Helpwriting.net ...
He spent four million dollars and the hotel opened on October 30, 1930. Joseph Abel built the hotel
and wanted it to combine apartments that had temporary and residential living, primarily focused on
long term guests ("Washington"). At the time of opening, the hotel had state of the art fireproofing,
running water, indoor ice rink and elevators. The hotel was known for its prominent social and
political scene. However in 1975 the popular Blue Room closed and the hotel quickly started to
deteriorate ("Washed– up?"). The hotel was sub–sequentially sold in 1973 until the Omni Hotel
Chain bought it in 1980. The hotel has a total of 836 rooms and 25 event rooms and seven
ballrooms. It has an east and west wing, the Blue Room and the marquee

The Day of His Life Essay
The Day of his Life
It is two–thirty in the morning, and Alex is still awake in his hotel room. The excitement of the
events today are too thrilling and stressful to get sleep. Today Alex is playing in the Professional
Disc Golf Associations Amateur World Championship in St. Paul, Minnesota. His friends and family
know that Alex is an amazing player and a connoisseur when disc golf is mentioned. Alex gets into
arguments a lot because he takes umbrage to anyone who tells him it takes no skill or that disc golf
is not a sport. Now it is four in the morning, and it is time for him to get up and get ready for the
biggest tournament of his life. Brushing his teeth (Gerund) is always the first thing he does every
morning. Feeling nervous ... Show more content on Helpwriting.net ...
Alex takes some time to muster all of the discs he received to see (Infinitive) what he will use today.
With 15 minutes left before the player meeting, Alex decided to quickly chow down on all the free
food but first he must join the queue of people waiting to get the food. As he sits down in the seating
provided, the tournament director welcomes everyone to this year's tournament and then begins to
harangue the crowd. Usually Alex never listens to the tournament director at all his other
tournaments because he is normally talking with his coterie; but today was different because he was
alone and he wanted to win. After the Director was done speaking, the ambiance was exciting and
fun but nervousness was also in the air. Going to his hole, Alex remembered all the training he did to
win this, he remembers all his work with his ballistics trainer and his irascible disc golf coach. As he
gets to his hole Alex laconically says to his group, "Let's do this!" It was Hole One and Alex was
first. He quietly looked at the hole and instantly his nervousness went away; the world slowed and
the harrowing monster (Participial) inside of him let loose as he threw the disc as propulsive as he
could through the air. The disc flew through the air like it was nothing. it was beautiful; almost
perfect as it flew past a myriad of trees and it firmly hit the chains and landed in the basket! The
crowd of people watching

Omni Hotel Narcissism
Narcissism can be a major issue in the business world getting in the way of someone doing a good
job. Those that tend to be arrogant, require excessive admiration, have a magnificent sense of self–
importance, and a sense of entitlement (Robbins and Judge, 2009). The executive chef of The Pointe
Restaurant in the Omni Hotel Charlottesville had a great sense of self–worth. The presentation states
that the perfection error is perceiving we are better than we really are (Lesson 2, 2016). The Chef
was arrogant when it came to thinking everyone had to listen to him and only his ideas mattered.
The narcissist attitude of thinking everyone existed for the Chefs benefit began to get in the way of
others participating and doing their job correctly. The chef was not a great leader and his attitude
would get in the way causing employee morale to decrease.
Employee engagement ... Show more content on Helpwriting.net ...
Employees began to lose interest in their job causing there to be higher turnover and dissatisfied
customers. Employee engagement is important because these employees care about the work they
do and have a passion for the company according to Robbins and Judge, in 2009 (p.81). Those not
satisfied with their job may tend to check out causing the company to suffer do to un happy
employees. The presentation states that Attitude Event Theory determines our job performance
(Lesson 2, 2016). This is true in that the chef was narcissistic and this caused the attitudes of
employees to change affecting job performance. When others look down upon the work you do and
show no appreciation the employee engagement decreases. Narcissism gets in the way of allowing
those in management roles to encourage employees to do a better job. Rather than praise an
employee for a good job they will take the credit for what occurred causing the employee to become

Speech to Persuade for Travel Essay
Planning Your Vacation INTRODUCTION Imagine getting away from the monotony of your
everyday life. You can lie on the beach sipping a cool drink miles away from your worries of getting
a paper done or helping a customer at work. You can be on top of a mountain overlooking beautiful
lands that are different from your own backyard. Half of the class has taken a vacation less than five
times in their lifetimes, but let's face that most of those probably included those little family
vacations to Disneyland. But, all of you said that you planned to travel someday. So, why not do it
sooner than later? One of the reasons for not traveling that many of you put is not having time
because of school or work. Also, one of your major concerns is ... Show more content on
Helpwriting.net ...
1. Since you are more likely to be outdoors, even if you are not hiking, you will be breathing more
deeply and oxygenating your blood 2. You will also probably be more active as you will be involved
in more activities and doing more walking than in your normal routine. 3. Lastly, you might eat
better because you will probably eat at more restaurants instead of fast food or the less diverse micro
waved leftovers. (TRANSITION: Next, I will show you how to plan a trip, even for the tightest
budgets or time frames) II. There are many ways to get the best deals and deals that fit a strict
schedule. A. Susan Breslow Sardon, a travel guide author, suggests certain months to go on a trip
because off seasons provide the cheapest airfares and hotel rates. 1. January is the best time for New
York and Washington DC, even though it will be a bit early to see the cherry blossoms. 2. Ireland is
better to go to in February, as is the closer to home, Dallas, TX. 3. March is great for Italy, Spain,
and another close one, Los Angeles. 4. April is the best time to sit on the beach in Jamaica. 5. Of
course there are more for each month. B. For the best deals that fit strict times, there are websites
that can help you. 1. The one that pops up the most for frequent travelers, and even on Rick Steves
website is Travelzoo.com. 2. Also, you can do your own comparisons with the well advertised ones
like, Expedia.com, Travelocity.com, and

One King West Hotel
The level of competition in One King West Hotel is fierce because of lots of hotels competitors,
which are situated near the hotel in Downtown. There are few hotel competitors in downtown near
the King West Hotel, such as Executive Hotel Cosmopolitan Toronto, Fairmont Royal Hotel, Hotel
Novotel Toronto Centre, Hilton Toronto The Ritz–Carlton Toronto, etc. However, there are three
main competitors located very close to The King West Hotel, including Hotel Victoria, The Adelaide
Hotel and The Omni King West Hotel. The competition in One King West Hotel is very volatility.
The competition is rather unstable that stable. Each year One King West Hotel loses a large number
of new visitors to the hotel, because of current competitors. On average, ... Show more content on
Helpwriting.net ...
The One King West Hotel and Hotel Victoria are both located in the centre of Toronto, which is very
close to each other. The same as One King West hotel, this hotel attracting new customers by
offering many facilities to the visitors. Even an average price of one bedroom for one night has not
big price difference between hotels. The same as One King West Hotel, Victoria Hotel is giving their
high–speed and high–quality service to customers and has a pretty good reputation in the downtown
of Toronto. The performance marketing activities of the competitors of One King West Hotel
include promotion activities, pricing activities. They are using pricing activities in order to analyze
and compare competitors' prices for some products which will be used in the hotels. Type of threats
they pose can be too high and make the smaller profit for the hotel. Promotion activities are using to
create consumer demand for the service to sell it. Type of threats they pose other competitors may
already be used the promotion. The main service offering from hotels competitors is fast and high–
quality processes, good location in the centre city and features service they are offering. The One
King West Hotel and its competitors offer high–quality service processes, excellent accommodation,
location and holiday accommodation throughout all seasons. Hotel management promise visitors
experience well–equipped and comfortable living with unforgettable experiences in any of the
hotels. The service will provide the access to the swimming pools, spas, gyms in order to had a great
holiday with some health improvements and benefits for visitors to spend their free time. The hotel
was built as a 12–storey building in 1914. The hotel objective is "to become Toronto's leading 4–star
hotel in all aspects of the business sustaining the highest levels of performance over the long term"
(One King West Hotel Residence). The

The Craigslist Killer Essay examples
In America there are numerous killers that have shocked the nation, but one killer in particular had
the world completely dumbfounded. It was the 'Craigslist Killer' who would have many people
asking questions and wondering why a soon to be graduate from medical school would commit such
evil acts. With graduation right around the corner and wedding plans to make with his fiancé, he
seemed to have the world at his feet. So who is the 'Craigslist Killer'?
Philip Markoff, also known as the 'Craigslist Killer', was born February 12, 1986. He grew up in
Sherrill, New York, outside of Syracuse. He was the son of a dentist and of an educator–turned
casino worker. Markoff attended Vernon–Sherrill Central School, where he was on the bowling
team, ... Show more content on Helpwriting.net ...
With the knife he also cut the phone lines in the hotel room. Leffler noticed that although Markoff
had gloves with him, he had yet to put the gloves on, meaning that his fingerprints were all over the
tape he had used on her. He soon then exited the room and left Leffler there tied up. Leffler waited a
while then freed herself from the zip ties and went to her neighbor's room and asked them to call
security, that she had just been robbed at gunpoint. Boston police soon arrived at the hotel and
immediately started questioning Leffler (Source 7).
Just four days after Markoff attacked Leffler, he was on the prowl again, but this time it would in
end murder. His next victim would be Julissa Brisman, a masseuse and former call girl that Markoff
met at the Copley Marriot hotel in Boston, Massachusetts on April 14, 2009 at 10:00 p.m. (Source
1). Thirteen minutes later police discovered Brisman in the doorway of her room after receiving
reports of a disturbance. Brisman was found unconscious with multiple gun wounds; one in
particular was to the heart (Source 4).She was transferred to Boston Medical Center and was
pronounced dead, causes were because of multiple injuries (Source 1). Brisman was just a 26–year–
old young lady doing her best battling alcoholism. The Boston police soon realized how seriously
dangerous the 'Craigslist Killer' really was (Source 4). Shortly after Brisman's murder another
assault was reported, matching the same description of a man

How To Write An Essay On The Play Bat Boy
For the production of Bat Boy, there were many tasks to be performed. Like usual there were the
actors, the running crew, and the musicians. For this particular musical, the running crew had many
different parts. The carpentry crew, which I was a part of, had a variety of jobs for the show. We
were in charge of the fly system and for moving various portions of the set. For the fly system, there
were four ropes and a traveler system set up. Three of the ropes were used for the opening scene
where the Taylor children would come in on their harnesses in the cave. Before the curtain would
open we would fly them to the top, then as the curtain was opened we would fly them down to the
ground. Each rope had at least two people, if not more. The other rope was used for the flying of the
... Show more content on Helpwriting.net ...
A lot of the learning had to do with synchronization. Working on a production of that size, it is a
necessity that everyone learns to work as a team. With an enormous cast and crew, and a set with
many pieces, we all had to work in a way so that we could all do our jobs without interrupting
others. The scenes in which we had to fly Bat Boy were the hardest because we had to get timing
right for everything, as well as the fluidity of the pull. The scene where he flies out had to be a
smooth movement. If it was choppy it wouldn't have looked right. Jumping off the acting block and
pulling the rope with others took plenty of practice as well. For every fly scene, no matter how much
practice we got, there would always be a point where we could end up grabbing each others hands
while we were pulling on the rope. While this could have been a problem, we learned that we
needed to just keep going with pulling the rope. Teamwork wise, the slaughterhouse wall and door
were also something that took a lot of practice. Despite the challenges we faced while working on
this production, we were able to overcome them and put on a great

The Regency Grand Hotel
The Regency Grand Hotel (p. 290 textbook)
Elizabeth Ho, Prada Singapore, under the supervision of Steven L. McShane, The University of
Western Australia
The Regency Grand Hotel is a five–star hotel in Bangkok, Thailand. The hotel was established
fifteen years ago by a local consortium of investors and has been operated by a Thai general
manager throughout this time. The hotel is one of Bangkok's most prestigious hotels, and its 700
employees enjoyed the prestige of being associated with the hotel. The hotel provided good welfare
benefits, above–market–rate salary and job security. In addition, a good year–end bonus amounting
to four months' salary was rewarded to employees regardless of the hotel's overall performance
during the ... Show more content on Helpwriting.net ...
The Regency Grand Hotel has always been very profitable, and its employees have always worked
according to management's instructions. Their responsibility has been to ensure that the instructions
from their managers are carried out diligently and conscientiously. Under the previous management,
innovation and creativity were discouraged. Indeed, employees were punished for their mistakes and
discouraged from trying out ideas that had not been approved by management. As a result,
employees were afraid to be innovative and to take risks.
Becker met with Regency's managers and department heads to explain that empowerment would be
introduced in the hotel. He told them that employees must be empowered with decision–making
authority so that they could use their initiative, creativity and judgment to satisfy guest needs, and
handle problems effectively and efficiently. However, he stressed that the more complex issues and
decisions were to be referred to superiors, who were to coach and assist rather than provide direct
orders. Furthermore, Becker stressed that mistakes were allowed but that making the same mistakes
more than twice would not be tolerated. He advised his managers and department heads not to
discuss with him minor issues or problems and not to consult with him about minor decisions.
Nevertheless, he told them that they were to discuss important, major issues and decisions with him.
He concluded the meeting by asking

Swot Analysis Of Hotel Monaco, Philadelphia
SWOT Analysis of Hotel Monaco, Philadelphia
Vishal Gonuguntla
Strategic Marketing in Hospitality Management (HT 606–A)
Professor Shiang–Lih Chen McCain
Company Background:
Having been in the hospitality business for more than 25 years, the Kimpton Hotels Corporation is a
national and global company, which had been widely recognized all over as an industry leader in the
boutique brand hotel with a tradition of innovative hospitality. According to the Kimpton Hotel
Corporation, "Our mission is to be the best–loved hotel and restaurant company by our employees,
guests, owners, and communities and to genuinely support our co–workers, provide heartfelt care
and comfort for our guests, and deliver superior financial returns to our investors." Being immensely
focused on this mission, the hotel's primary goal is to be the most preferred boutique hotel brand in
the industry.
Physical attributes and current marketing strategy:
As an association of the Kimpton Hotels Corporation, the Hotel Monaco benefits from many brand–
level initiatives. For example, all guests of Hotel Monaco Philadelphia can enjoy the benefits of the
membership program, called the "InTouch." This membership was designed in such a way that
guests can have a rewarding stay at any of the Kimpton Hotels Corporation Properties. There are
two levels of membership, given to loyal guests of the property; the InTouch Membership and Inner
Circle Membership. Hotel Monaco's InTouch has been an ongoing

Importance of Setting in The Blue Hotel Essay
Importance of Setting in Stephen Crane's The Blue Hotel
In 'The Blue Hotel,' Stephen Crane uses various provocative techniques to ensure that the setting
adds to the richness of the story. 'The Blue Hotel' is set in a cold Nebraska town at the Palace Hotel
in the late 1800's, but there is more to setting than just when and where a story takes place. In a
written work, it is the author's job to vividly depict events in order to keep the reader?s attention and
to create colorful mental images of places, objects, or situations. The story is superbly enhanced
through Crane?s use of setting to develop mood, to create irony, and to make nature foreshadow or
imitate human actions.
From the beginning, Crane creates an atmosphere of ... Show more content on Helpwriting.net ...
These odd comments append to the already uncomfortable air that surrounds the Swede. The Swede
successfully isolates himself from the group by appearing crazy to the others. The statement
mortifies the other men since they have no desire to harm him. In the midst of this turmoil, the
author stops the dialogue to add to the eerie and unpleasant situation that the Swede creates when he
writes, ?The wind tore at the house, and some loose thing beat regularly against the clapboards like
a spirit tapping.? Scully enters and tries to control the situation. The Swede leaves the room and
goes upstairs. Scully follows with hopes of consoling the Swede but instead scares the wits out of
him: ?Scully?s wrinkled visage showed grimly in the light of the small lamp he carried. This yellow
effulgence, streaming upward, coloured only by his prominent features, and left his eyes, for
instance, in mysterious shadow. He resembled a murderer.? This description of him perpetuates the
eerie feeling of the story. Upstairs, they indulge themselves in alcohol and return to the rest of the
men. A new card game develops because the Swede bullies the men into it. Eventually, the Swede
bursts out an accusation to Johnnie, ?You are cheatin?!? This charge sends Johnnie into a rage that
ends in a fight where Swede wins and heads for town. He enters a Saloon and orders whiskey that
make his eyes swim from the potency. He then requests for the men in the bar to

William Penn Hotel Research Paper
It's the largest hotel between New York and Chicago; containing 597 guest rooms now, and about
1,600 when it first opened March 9th of 1916. Located in the heart of downtown Pittsburgh, the
William Penn hotel, named for the founder of Pennsylvania, is one of the most awarded hotels in the
Mid Atlantic region. When visitors enter the building through gold plated revolving doors, they
catch a glimpse of the three dazzling chandeliers hanging from the main lobby's ceiling. "This lobby
cost almost $1 million." Mr Page, the director of sales and marketing said, "mostly because the floor
includes marble from seven different countries."
Along with the ornate architecture and design throughout the lobby, the main room also includes the
grand piano ... Show more content on Helpwriting.net ...
A newspaper announcing the sinking of the Titanic is preserved in a glass case in Heritage Hall, one
of Mr. Page's favorite places. Along with this, and other newspapers from the time period, there are
also other artifacts which include old cutlery and china from the original opening– but that's just the
beginning. One of the most well–known artifacts in the hotel is Lawrence Welk's bubble machine,
which has been widely envied by music museums across the country. "Even though it is an old piece
of machinery, we still decided to run the bubble machine during our 100th year anniversary of the
hotel being opened – since it is such a big part of our history here at the hotel" says Mr. Page.

Beating the Competition and Sustaining in the Modern Hotel...
"The capital of the world is in 23 different places"– this was the tagline used by the General Electric
Company when it expanded its business in 1995. It is very valid for India as well. India is emerging
as one of the leading economies of the world and the rate of growth in every sector of the economy
is immense. The hotel industry is very sensitive to economic cycles and is therefore intrinsically
linked to the state of the economy. At present, there are over 462 hotels in the country and the total
number of rooms is around 58612. Hotel room supply has increased in 2010–11 by 15% while the
nationwide occupancy has increased by 1.7%. Although the growth in supply is a double digit figure
but the growth in occupancy signals the fact there ... Show more content on Helpwriting.net ...
"There is a direct company–customer contact–based relationship."(Moores, 1986) This experience
helps hotels achieve distinction against competitors. But at the same time "the communicated value
proposition of the brand has to be clear–cut so that potential guests are able to identify the advantage
of a hotel in comparison to its competitors" (Daun and Klinger, Delivering the message, 2006).Apart
from communication through words, pictures and logos should also be redesigned in order to make
an everlasting connection with the guest.
"For hotel chains wanting to satisfy the needs of guests and beat the competition, then building a
psycho brand provides an opportunity which if realized, could do not only this but also defy the test
of time." (Mehta Gautam, December 17, 2003)
Perceptions of brands in the minds of the consumer are formed on the basis of the four main
functions of the brain–thinking, sensation, intuition and feeling. Psycho branding is supported by
three concepts–
Goodyear's Model of Brand Evolution: Brands act as extensions of the personality. Incorporation of
personal characteristics into the brand makes it more appealing to guests.
Moment of Identity: The modern guest tries to match her own identity with the identity she relates to
the brand.
Maslow's Hierarchy of Needs: It is the driving force for choosing any brand, the one which
identifies with self actualisation.
For hotel chains wanting to satisfy the needs of

roseflakes Essay
Faculty of Accountancy, Finance & BusinessBachelor of Business (Honours) in Marketing
BBDT3063 Integrated Marketing Communications
Year 3 SEM 1
Individual Assignment
Title: Proton Iriz (Commercial Advertisement)
Tiger D'Sara (Print Advertisement)
Name : ONG WEI KEAT 13WBR12285
Tutorial Group : RMK Group 6
Tutor's Name: Mr Lim Chin Hock
Date of Submission : 31 October 2014
Plagiarism Statement
Faculty of Accounting, Finance & Business
Plagiarism Statement
Read, complete and sign this statement to be submitted with your written work.
We confirm that the submitted work are all our own work and are in our own words. Name (Block
Capitals) Reg. No. Signature
1.ONG WEI KEAT13WBR12285 ... Show more content on Helpwriting.net ...
Although the main focus point of Proton Iriz is about its technology and function but this
advertisement is focus on the environment and it is trying to show the emotional appeal to audience
in order to affair the emotion of customer and grab their attention.
3.2 Benefit
From the video, the benefit of having Proton Iriz is making the people feel confident. The car
provide touch screen, button–press engine such new technology. People feel confident when driving
a modern, new technology and functional new generation car. They will feel proud if the car is
sophisticated and it really is. The video and product also bring happiness and joyful to audience.
3.3 Uniqueness
The uniqueness of the car is about the car provide modern and functional new technology with
inexpensive car. Compare with other brands of car, either there is pro technology but expensive or
cheap but not so functional car. So that this car is the one unique. People may feel high class
because they are having better quality of life.
3.4 Potency
The video makes this car become brandy and valued. People are feeling happy and comfortable
when having this car is because they feel safe and trustful with this car.
4.0 Target Audience

4.1 Primary Audience
From the advertisement, obviously we can see there is all Malaysian in the video which include
Malay, Chinese and India. Yes, we are actually targeting all

Four Seasons Goes to Paris Essays
Four Seasons Goes to Paris:
53 Properties, 24 Countries, 1 Philosophy
Four Seasons is the world's leading operator of luxury hotels and resorts. They are well known not
only in the U.S. but they are a huge international hit. They have been successful over the last thirty
years because of their strengths of diversity and originality. Four Seasons does not want to be a
globalization of markets like McDonald's, where everyone is the same. They are not a "cookie–
cutter company." This is a great tactic to have because then you would not be such a high class hotel
and resort. Also, when you go international you have to be in touch with all of the cultural changes
which can make or break your business. They have done an exceptional job ... Show more content
"Despite the success of four seasons, approach and philosophy, management knew that entering
France would be a challenge." I feel that how they entered was perfect. They entered in a very
powerful manner by deciding to manage the George V which is right in the middle of the French
capital and is the "highest possible quality asset in the best location." They basically came in and
took over and told everyone how it is going to be run. They did respect a lot of the working hour
rules, and the hours by a window rules and stuff like. I really liked the aspect that they kept the hotel
running like it always has been even though in France they do things a lot differently with customer
service. It was good that they hired depending on the attitude. "What we need is people who can
adapt, either to guests from all over the world or to operating a variety of countries." I like this
because it says that the workers need to adapt to the guests no matter where they are from because
that is how the four seasons does it. If they would of came into this situation any different, I feel that
they would have been pushed out and the hotel would of turned bad. They only bad thing I can come
up with is that they did change a lot of the culture around because the French are different on their
customer service than Americans. They are

Catcher In The Rye- Movie Proposal Essay examples
Movie Proposal:
The Catcher in the Rye
To the Producer:
The Catcher in the Rye, a contemporary novel by J.D. Salinger, is a thought–provoking, fascinating
look at society's values and issues in the 1950's. This book would make an excellent transition to
film because it is full of both action and implication. It focuses on a four–day period of time in the
life of a sixteen–year–old cynic with emotional problems. The book follows Holden Caulfield as he
struggles with others and himself to find his way through the "phoniness" and disillusionment
involved in his adolescent life. These struggles essentially make up the novel, occurring during a
long "flashback" of the four days as he ... Show more content on Helpwriting.net ...
If possible, the author should be contacted for opinions and criticism throughout the filming of the
movie.
The beginning of the movie could or could not be modified from the beginning of the book; either
way would still appropriately capture the atmosphere of the psychoanalyst and Holden. One way to
begin is by actually showing Holden lying in a psychoanalyst's office, where he begins his narration.
The camera would then fade into Pencey Prep, with Holden standing atop Thomsen Hill. Another
approach could just be to begin directly with the scene on the hill, with Holden voicing over the
picture.
Of course, not every scene could have narration. Otherwise the movie would be unrealistic. Some of
the thoughts that run through Holden's head would have to become dialogue, for example, Holden
would mumble "Phony" under his breath while talking to certain characters.
Locations:
All of the scenes occurring at Pencey would be filmed at another prep school resembling the
descriptions given by Holden throughout the book. ("...Way the hell up on top of Thomsen Hill,
right next to this crazy cannon that was in the Revolutionary War...You could see the whole
[football] field from there..."–The Catcher in the Rye, p.2) One of the more grotesque scenes would
be the suicide of James Castle. This is a critical scene because Holden tells the reader about

Enabled Smart Phones as Keys to the Clarion Hotel
Enabled smart phones from the Entry and Exit to the room, rather than traditional key at the Clarion
Hotel With the advent of smart phones featuring Near Field Communications (NFC) technology, the
same device used to make calls and access email can also be used to open office and residential
doors, and to even check in to a hotel and go directly to the room without first having to visit the
front desk. This capability was first demonstrated by Clarion Hotel Stockholm whose goal was to
solicit feedback from guests and employees regarding the use of NFC phones for a variety of
services [38].
In the Clarion pilot, selected hotel guests received a Samsung mobile phone with NFC technology
and digital keys software from ASSAABLOY They booked their hotel rooms the usual way and
received confirmation on their mobile phones. Before arrival, they were texted a link for on–line
check–in, after which a digital hotel room key was delivered to their phones. Upon arrival, guests
skipped the check–in line, went directly to their rooms, and opened their doors by holding their
mobile phones close to the door locks. Upon departure, the doors locked automatically, and guests
checked out by touching their phones to a lobby kiosk, which completed checkout and deactivated
their room keys [38].
Streamlined services The technology makes it possible for guests to receive a text message saying
that their room at the hotel is ready, along with a request to check in. If the

Week 1 Term Paper
1. What is the vision/mission behind the Good Hotel concept? The vision/mission behind the Good
Hotel concept is to maintain its identity as a "hotel with a conscience" – encompassing a positive
attitude, environmental sensitive, and philanthropy. The intent of the vision is to inspire the "good in
us all". (Pearce, 2012, p. 10–1, 10–2) 2. What three alternatives is Pan Janusz considering for her
recommendation to the new ownership of Good Hotel? Provide pros and cons of each. General
Manager of Good Hotel, Pam Janusz has made great strides in getting to know her staff, guests, and
neighborhood over the last six months. She has beat financial forecasts for the first quarter 2010 and
guest service is on the rise. ... Show more content on Helpwriting.net ...
Expand Current Operations:
Because Good Hotel has demonstrated positive gains and performance I do not feel expansion is a
wise decision. Though the current trends show increases, the data trend is only 17 months, not long
enough to support this decision.
Discontinue Current Operations:
Lastly, there is sufficient data to support continued operations therefore; to discontinue operations I
feel would not be wise. JdV has found a niche market who is willing to pay the increased cost to
visit Good Hotel.
3. How would you characterize Good Hotel's target customers? American sociologist Paul Ray
coined the phrase "Cultural Creatives" or Lifestyles of Health and Sustainability (LOHAS)".
(Pearce, 2012, p. 10–5) This is a population of people who seek a better world for themselves and
their children. However, Exhibit 3 demonstrates the household income for the target audience at
$65,700 (Brooks, S) not allowing enough expendable income to support frequent stays at Good
Hotel. However, this is only a segment of a customer base consisting of 38 million people with the
spending power of $209 billion annually according to the Natural Marketing Institute. (Pearce,
2012, p. 10–5)
4. What is JdV's marketing strategy to promote Good Hotel? Joie de Vivre's marketing strategy for
Good Hotel is social media and word of mouth. The strategy of word of mouth is most

Investment Case Essay
Cover Letter To the directors of Eagle's Nest Re: Proposed Investment of USD$ 75 Million in
Business Expansion In accordance with our previous discussion, as promised, attached is our
proposal to provide business investment plan for Eagle's Nest Hotels Inc., prepared by the following
staffs: Weng Hong Hoh, Kang Yi, Nicklas Ivarsson and Moneeb Aziz. We would like to take this
opportunity to thank for all the guidance throughout this project. This proposal contains plenty of
information and ideas that we thought are suitable for the company's strategy. The preferred option
for investment, namely Aurora Resorts in Scandinavia Peninsula, has been offered for the
consideration of the board and a detailed plan for implementation ... Show more content on
Helpwriting.net ...
These ideas have been carefully analysed and a number of options were considered extensively. The
preferred option for investment that fits with the allocated strategy and budget is Aurora Resorts in
Scandinavia Peninsula. If this plan is accepted and approved by the board of directors, we will have
another meeting soon to discuss and confirm further information about the investment. It is
predicted that the plan can be initiated by January 2014. The full cost for this investments are
assessed at USD $75 million as analysed in the following proposal. 2.0 Introduction This proposal
was proposed to provide different possible business investment ideas for the board of directors of
Eagle Nest's and it was prepared by Weng Hong Hoh, Kang Yi, Nicklas Ivarsson and Monneb Aziz.
In particular, this proposal indicates the issues of long–term growth for the company as well as to
offer the preferred option for investment. The purpose of this document is to: * Create sustainable,
profitable and long–term growth for the company * Expand and diversify the company's portfolio *

Essay on Htm 150 Wk 4 Assignment 1 Employee Turnover
HTM 150 WK 4 ASSIGNMENT 1 EMPLOYEE TURNOVER
To purchase this visit here: http://www.activitymode.com/product/htm–150–wk–4–assignment–1–
employee–turnover/ Contact us at:
SUPPORT@ACTIVITYMODE.COM
HTM 150 WK 4 Assignment 1 – Employee Turnover Employee turnover in the hospitality industry
averages 400% annually. This means that, on average,
100% of the staff of a restaurant, hotel, airline, cruise ship, etc. is replaced four (4) times per year.
There has been extensive research on employee turnover and employee job satisfaction. Using the
Internet or the Strayer Library, select one (1) hospitality industry type such as fast–food restaurants,
luxury hotels, specialty hotels, or any ... Show more content on Helpwriting.net ...
This means that, on average,
100% of the staff of a restaurant, hotel, airline, cruise ship, etc. is replaced four (4) times per year.
There has been extensive research on employee turnover and employee job satisfaction. Using the
Internet or the Strayer Library, select one (1) hospitality industry type such as fast–food restaurants,
luxury hotels, specialty hotels, or any other type of hospitality interest and identify the main
problems associated with that industry and employee turnover. Suggest ways and methods to
address the high turnover rate.
Write a five to six (5–6) page paper in which you:
1. Describe the type of hospitality industry and its main categories of employees.
2. Summarize three (3) primary reasons that turnover is so high in this industry.
3. Recommend one (1) method to address each of the three (3) primary reasons that turnover is so
high in this industry.
4. Recommend one (1) method to improve job satisfaction in general for this industry.
5. Use at least two (2) quality academic resources in this assignment. Note: Wikipedia and other
Websites do not quality as academic resources.
Activity mode aims to provide quality study notes and tutorials to the students of HTM 150 WK 4
Assignment 1 Employee Turnover in order to ace their studies.
To purchase this visit here: http://www.activitymode.com/product/htm–150–wk–4–assignment–1–
employee–turnover/ Contact us

Mc Donald Essay
Introduction
The McDonald's Restaurant story began in 1954, when a self–employed salesman named Raymond
Kroc sold a popular milkshake mixer in Southern California, thus since then the company contains
over 30'000 quick–service outlets in 122 countries around the world. As the company began to be a
big success around the world, Mr. Urs Hammer, CEO of McDonald's Switzerland got the green light
from the executive board of Chicago to open a Hotel, in Zurich. Hence, the Golden Arch Hotel
opened its doors in March 2001.
In this report, an investigation of the different aspect of the hotel will be made in comparison to the
case study written by Stephan Michel in 2005. First of all the marketing mix shall be analyzed and
explained in ... Show more content on Helpwriting.net ...
The aim is to know and understand customers so well that the product or service fits them and sells
itself" (Kotler, Bowen, Makens, 2010). Thus, Mr. Hammer, CEO of McDonald's Switzerland
mentioned in the study case, that they had done an analysis to know exactly what the customers
wanted in a hotel, thus promotion should have been concentrated on the strong new feature installed
within the hotel that none other hotel would have, "The internet keyboard is wireless, very advanced
for summer 2001, mentioned Nancy Stephens a professor from Arizona.
Place
The Golden Arch hotel was located a few kilometers away from the Airport and close to the
highway (autobahn). The location was ideal and strategic for an airport hotel. But they were not the
only one to find the location attractive, as big competitors such as; Mövenpick and Novotel
established themselves there. This was then very hard for Golden Arch to compete with these big
hotel chains! The location was an extremely important aspect of Golden Arch success.
People
People is one of the extended part of the 7 p's Marketing Mix, a person is anyone that will interact
directly with the buyer, some would debate that it is the most important aspect of an organization.
Therefore if we take a look at the "Golden Arch Hotel" we refer to the employees, so the people
directly in contact with the customers.
In accordance with the McDonald's restaurant philosophy, the hotel crew would

Guidelines For Subject Group Project Essay
Title Page Guidelines for Subject Group Project
Program & Batch:
Term:
Course Name:
Name of the faculty:
Topic/ Title :
Original
or Revised Write–up:
Group Number:
Contact No. and email of Group Coordinator:
Group Members: Sl. Roll No. Name 1 1401–001 Name of Group Coordinator 2 1401–002 Group
Member1 3 1401–003 Group Member2 4 1401–004 Group Member3 5 . 6 .
Note:
1. The document should reach via e mail – assignments@imt.ac.in before the deadline time.
2. Max file size should not exceed 5 MB.
3. File Name: Course Code_Sec_Group No_Program_Batch (For e.g. IGD_A_5_PGDM_2014–16)
Brief History of Company
Maruti Suzuki India Limited is one of the leading 4–wheeler automobile manufacturing company in
India. It is a subsidy of Japanese manufacturer Suzuki. The company was founded in the year 1981,
and the first manufacturing plant was set up in Gurgaon, Haryana. The company was previously
known as Maruti Udyog Limited. It entered into a Joint Venture Agreement with Japanese
Automobile giant Suzuki. The full swing production of the automobiles started in 1983.
Initially the Indian government had a major stake of the company with around 70%. Now, the
Japanese Counterpart Suzuki holds majority stakes of the company.
They started out with providing customer satisfaction, which was not the trend in automobile sector
during those days. They are credit to have brought a revolution in the sector, to be the first company
to be a mass production company, and

Htm100
Careers in Lodging and Food and Beverage Industries
Name
School
HTM 100
Professor Name
February 3, 2013
Careers in Lodging and Food and Beverage Industries
The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this
field is not for the faint at heart. A career in this industry requires an individual that is ambitious,
self–motivated, and has a charismatic personality. However, the hard work comes with many
personal and financial rewards. Hospitality covers all careers that can come underneath the lodging,
restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in
depth explaining the role of general management, growth of employment, and human ... Show more
content on Helpwriting.net ...
They must provide owners with a reasonable return on investment, keep guest satisfied and
returning, and keep employees happy. This may seem easy, but because there are so many
interpersonal transactions and because hotels are open every day, all day, the complexities of
operating become challenge that the general manager must face and overcome. The GM not only
focuses on leading and operating the hotel departments but also on aspects of the infrastructure,
from room atmosphere to security (Walker, 2013).
If a restaurant is inside of a hotel, then the food and beverage division is overseen by the general
manager of the hotel. In this scenario the person that runs the food and beverage division is referred
to as the director of food and beverage. In this case, the director reports to the general manager of
the hotel. However, if there is a free standing restaurant, bar, or lounge; there is a general manager
who is responsible for the entire operations of that establishment. If the restaurant, bar, or lounge is
a freestanding establishment, the owner will sometimes double as the general manager and do the
job on their own without hiring someone. Sometimes owners will hire an individual to fill the job as
General Manager, especially if they have invested in a restaurant and do not have any experience in
how to run it properly.
If

Strategies Hotels Use in Order to Achieve and Guarantee...
A well renowned man once said:
"A customer is the most important visitor to our premises. He is not dependent on us. We are
dependent on him. He is not an interruption to our work; He is the purpose of it. He is not an
outsider to our business; He is part of it. We are not doing him a favour by serving him; He is doing
us a favour by giving us the opportunity to do so."
There is much truth to the above statement; therefore achieving customer satisfaction is an important
basis to any business organisation, especially hotels.
*****
**
Customer satisfaction is the ability that an organisation possesses, to meet the ... Show more content
Before wishing the guest an enjoyable and relaxing stay, GSA or Serviexpress is introduced to the
guest as a method of assuring their satisfaction, while residing in the hotel. `Guest Satisfaction
Assurance' is a very effective and full proof way of achieving customer satisfaction as when a guest
has a query, a complaint, or simply wishes to comment on a particular procedure, all a guest needs
to do is dial a number, from their room telephone. This number is usually a very simple and easy
number to remember, (for example 700) for the convenience of the guest. This facility is available
24 hours a day and is guaranteed to be dealt with within half an hour. Besides being able to
telephone the GSA department, a guest may also contact a person acting on behalf of the department
in the lobby area of the hotel; as a GSA is desk would be present at certain times of the day. In this
way the person or persons involved in this particular department are also able to meet a guest face–
to–face, in order to deal with their clients in a more personal manner. Face–to–face communication
is a more effective way for guests to feel more understood and most of all important. After a
complaint is resolved a guest is also complemented with a letter expressing apologies and gratitude
for bringing the problem to the hotel's attention. If a guest happened to be initially very upset, a fruit

Displacement Analysis
Introduction
The hotel industry is a revenue generated business whose profit normally streams mainly from guest
room nights, but other areas in the hotel which generate revenue are meeting spaces, food and
beverage, gift shop, spa services, etc. These different departments in a hotel go hand in hand, in that,
rooms are a vital part of any hotel, if they are being sold and profit is maximized in that department,
it is likely that the other departments would be utilized as well, as opposed to if the occupancy and a
hotel was very low. The hospitality industry is unpredictable when it comes to forecasting real–time
customer demand and profit maximization. The front desk staff often face difficult decisions when it
comes to booking in groups ... Show more content on Helpwriting.net ...
Guest rooms are not the only thing requested, they would also like to have one meeting room per
night to host their gatherings with coaches and fellow competitors. Along with these requests they
notified her that they would all being enjoying breakfast Saturday morning, they will be attending
their swim meets during the day so lunch is not needed, at least half of them will be eating dinner
for both nights at the hotel while the rest enjoy dinner elsewhere, they will all use to pool for
practice swims and at night approx. 65% of them will gather together in the bar to socialize while
having wine and cocktails. Also the on–site spa will be generating a lot of revenue from the
competitive swimming team The hotel is expecting to sell to 20% spa services on Friday and 35%
spa services on Saturday because they would be done with their swim meet by then and they would
want to relax.
This has turned into a dilemma because on the same weekend there is the Scotiabank Toronto
Waterfront Marathon early Saturday morning. The Larson Hotel is at the very start of the marathon
so it is convenient for travellers to stay here. Majority of them will be arriving Friday to settle in,
they will be occupying 222 rooms. On Saturday an additional 18 rooms will be occupied for the
same group with very early check–in requests. In total number of guest rooms on Saturday will be
240 devoted to the marathon participates. After reviewing the previous

Case study:The Portman Hotel
From the description of the case study, it seems that the reason lead the Portman Hotel to this
terrible situation was that their HR policies were inconsistent with its strategies. The Portman
Hotel's philosophy is that if they want their customers treated better, they must treat each other
better. They also think the Portman Hotel is a place where they can make their employees feel
satisfied with their jobs. Their jobs will be fun and they will fulfill their expectations. The
employees will have the best work experiences. Besides, the Portman Hotel expects to be the best
employer in San Francisco. They are willing to show their trust and pride in their employees. That's
why the hotel considered their "associates" of the highest potential, ... Show more content on
Helpwriting.net ...
"They have to be able to clean toilets and still serve royalty."
However, the operations of first month at the Portman Hotel was as not as managers and PVs
expected. All PVs expected they could offer guests what the guests wanted, but most of the PVs are
doing cleaning which is not what they want to do before they decided to work here. Those who saw
this position as a ground–floor entry job into an exciting new concept in the hotel business were
disillusioned with the hotel's strategy.
The content of PVs' job were sustainable competitive advantages to other hotels at first; however, it
became one thing that PVs most complained.
Organization
The Portman Hotel sought to maximize service while minimizing management overhead; therefore,
they cut some middle management, such as the manager of food and beverages. Because of this
strategy, some top level managers had many more employees reporting to them directly. For
example, Spencer Scott, the director of room services, had over 60 personal valets reporting to him
directly when the hotel first opened. Exhibit 2 in the case study shows that the position of the
executive assistant manager was vacant. Some PVs and their supervisor blamed Scott for lack of
supervision because they thought he was too busy to know answer for every little question.
Teamwork seemed to have a low accomplish. There were too many titles and groups such as PV,
floater, entry court attendant, doorman, lobby porter,

Omni Corpus Christi Prison Observation Report

Recommended

Recommended

More Related Content

More from Carolina Lewis

More from Carolina Lewis (20)

Recently uploaded

Recently uploaded (20)

Omni Corpus Christi Prison Observation Report