How to measure the effectiveness of Knowledge Management Program in the organization. The implementation of Knowledge Management brings the knowledge in the organization become accessible to the employee that needs it to deliver their day to day task. Using Knowledge Management an organization also will be more strategic. Some aspects to be used on measuring the implementation of Knowledge Management are discussed.

1. KNOWLEDGE MANAGEMENT
MEASUREMENTS
Pusdiklat Keuangan Umum , 28 Okt – 1 Nop 2013
DAY 5

2. Facilitators :
Lucky Esa
¨ Senior Knowledge Consultant, Information
Architect
¨ Knowledge Management Society Indonesia
(KMSI)
¨ International Association of IT & Software
Architect (IASA)
¨ Lucesa@gmail.com

3. Day 5 Agenda :
¨ Knowledge Performance Dimensions

5. 1. Success in establishing an enterprise knowledge
culture
2. Top management support to managing knowledge
3. Ability to develop and deliver knowledge-based
goods/services
4. Success in maximizing the value of intellectual
capital within an enterprise
5. Effectiveness in creating an environment of
knowledge sharing
6. Success in establishing a culture of continuous
learning
7. Effectiveness in managing customer knowledge
to increase loyalty and value
8. Ability to manage knowledge to generate
shareholders value

6. a) Developing & deploying a knowledge-based
enterprise vision and strategy;
b) Determining enterprise core competencies
(knowledge assets);
c) Designing a knowledge-based enterprise structure
and relationships between enterprise units;
d) Developing and managing enterprise knowledge
value;
e) Developing and managing enterprise knowledge
behaviors;
f) Developing and managing enterprise knowledge
systems/processes; and
g) Creating and managing a knowledge-based human
resources strategy.

7. a) Developing and deploying an enterprise
management style that encourage the acquisition,
sharing, and application of knowledge for
enterprise value creation;
b) Providing financial and non-financial enterprise
support for managing knowledge;
c) Encouraging and supporting an enterprise
knowledge strategy and approach;
d) Developing and training knowledge leaders, and
e) Recognizing/rewarding knowledge leaders.

8. a) Developing and deploying an enterprise knowledge
creation and innovation strategy;
b) Developing and training the workforce in idea
generation and innovation;
c) Involving customers and suppliers in the
development of knowledge-based goods and services;
d) Increasing/expanding enterprise knowledge;
e) Managing the transfer of knowledge and ideas to
“point of action”;
f) Recognizing/rewarding innovation;
g) Managing the production and/or service of
knowledge-based goods and services; and
h) Measuring value created from knowledge creation
and innovation.

9. a) Developing and deploying an enterprise
intellectual capital strategy;
b) Developing and training the enterprise workforce
in intellectual capital concepts and tools;
c) Developing tools and techniques to manage and
measures intellectual capital;
d) Managing and expanding intellectual capital;
e) Protecting knowledge assets; and
f) Recognizing/rewarding employees for increasing
enterprise intellectual capital.

10. a) Developing and managing the capture,
categorization, and use of knowledge;
b) Mapping knowledge resources throughout the
organization;
c) Converting tacit into explicit knowledge;
d) Creating systematic mechanisms for sharing existing
internal and external knowledge and best practices;
e) Providing IT platforms for knowledge sharing;
f) Developing CoP;
g) Effectiveness in identifying and accessing internal
and external expertise; and
h) Establishing knowledge-based reward and
recognition systems.

11. a) Developing a knowledge-based enterprise learning
strategy;
b) Developing collaboration/partnerships for accelerated
learning;
c) Developing and/or acquiring learning methodologies,
tools, and techniques;
d) Converting tacit into explicit knowledge
e) Developing CoP;
f) Learning by doing;
g) Coaching and mentoring;
h) Developing an organizational learning infrastructure,
e.g., a corporate intranet for the internal and external
exchange of learning experiences; and
i) Moving from individual to organizational learning.

12. a) Developing and deploying an enterprise
knowledge-based customer value management
strategy;
b) Creating and managing customer value profiles
and maps;
c) Creating customer value chains;
d) Developing and/or acquiring tools and techniques
to collect and gain value from customer
knowledge;
e) Developing and managing customer databases;
f) Developing tools and techniques to extract value
from customer knowledge; and
g) Measuring changes in the customer value chain.

13. a) Developing and deploying an enterprise
knowledge-based strategy for increasing
shareholders value;
b) Mapping and developing knowledge value chain;
c) Managing and measuring knowledge value chain;
d) Measuring changes in enterprise shareholder
value; and
e) Communicating/reporting on knowledge-based
value creation

14. Thank You
Merci bien
Arigatoo
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