As of 2022, conversational AI chatbots and virtual agents handled only 2% of customer interactions. This is set to reach 30% by 2031, according to Gartner. The road to successful customer experience is heading towards conversational AI. Align your business trajectory with it.

1. What is a
Virtual Agent?
And why Your
Organization
should get one?
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2. What is a
Virtual Agent?
A virtual agent is an NLP
and conversational AI-
based bot that addresses
customer queries while
extracting insights from
interactions.
www.vsynergize.com

3. Why Do You Need
a Virtual Agent?
Versatile
Can be deployed for voice,
SMS, speech-to-text, and
chatbots.
Can conduct user intent and
sentiment analysis and
extract insights.
It is available 24/7 across all
channels.
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4. Why Do You Need a
Virtual Agent?
Scalable
Can easily adapt to changing
volume of requests.
Suitable for all types of
organizations.
Multilingual in 100s of
languages.
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5. Why Do You Need a
Virtual Agent?
Economical
Operates at 10% of the cost
of a live agent.
Can automate repetitive
tasks.
Faster resolution with
informed escalation to
best agents.
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6. Why Do You Need a
Virtual Agent?
Secure
Adheres to all key
compliance regulations.
Provides 100% accurate
information to customers.
Has in-built data security
and privacy functionalities.
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