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Groupthink - lessons from the Challenger disaster - Vahé Ender - TBS24
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Groupthink - lessons from the Challenger disaster - Vahé Ender - TBS24
1.
2.
astronauts
3.
4.
5.
6.
7.
11:39 EST
8.
The Teleconference 20:15-22:30
9.
10.
11.
“The Thiokol Caucus” 22:30-23:00
12.
13.
“Am I the
only one that wants to fly?”
14.
15.
16.
17.
18.
“Well, that is
kind of the mode that we got ourselves into that evening. It seems like we have always been in the opposite mode. I should have detected that, but I did not, but the roles kind of switched.”
19.
20.
21.
22.
Simple fix to
fix simple.
23.
It was not
the O-rings.
24.
25.
Mulloy was “believing in the system
more than in the people inputting into that system.
26.
Group insensitivity to
risk Group overconfidence in quantitative data Group power culture Group tolerance of Mulloy
27.
Groupthink
28.
Groupthink /ˈɡro͞opˌTHiNGk/ Noun …the
desire for harmony or conformity in the group results in irrational or dysfunctional decision-making
29.
30.
31.
32.
The “in” group
vs “out” group
33.
Modifying language “In-Family” vs
“Out-of-Family” “Prove that it is unsafe” “Prove that it is safe”
34.
Hierarchy Expertise
35.
Intolerance for creativity
36.
Sense of invulnerability
37.
Diversity of Opinion
38.
Deference to expertise
39.
Stop work authority
40.
Design staff engagement
41.
42.
43.
“…reality must take
precedence over public relations, for nature cannot be fooled.” —Dr. Richard Feynman,
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