Government Use Case presentation of the MDK Messenger. Messaging application possibilities for authorities. Government mobile trends. MDK Introduction, Technical Background.

1. Governmental
Messaging
October 2015
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2. Global messaging & mobile traffic development
compared with population growth
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100%
192%
320%
617%
844%
100% 133%
146%
249%
413%
101% 101% 102% 102%
2011 2012 2013 2014 2015
Messaging Apps MAU* Mobile Data Traffic OECD Population
*Combined #MAU of: Whatsapp, FB Messenger, WeChat, Skype,
Snapchat, Viber, Line, Kakaotalk

3. Smartphone usage is ubiquitous and well suited to be
relied upon by Governments
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• 70%+ of OECD citizens own smartphones
• Used for chatting, payments, mailing,
documentation and much more
• 200+ interactions with smarthphone per
day on average*
• More than 3 hours are spend on mobile
devices daily*
Smartphone Usage Governmental Requirements
Develop a messaging infrastructure as a basic technology
with extensive features
• Easy aggregation of information,
biometrics and signatures
• Seamless sharing of files & processes
across individuals
• Secure infrastructure to handle sensitive
information
*Source: Tecmark agency & Dailymail

4. 4
• Whatsapp, FB, etc. created an environment in which
instant transmission and quick responses are expected
• How to cater to the increased expectations of
civilians of service speed?
Instant communication is
expected
Mix of online / offline
difficult to reconcile
More complex requirements
• Increasing frequency of interaction with authorities
• Online application forms still require offline presence,
signatures and input
• How can the current hybrid situation be tackled
more efficiently?
• International forms, global developments and new
security requirements drive complexity
• How can this development be countered
adequately?
What are the challenges for governmental authorities
that arise from advancing technology?

5. Our vision – Supply the infrastructure for context-driven
communication in a governmental setting.
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How to allow for fast
response times in
governmental agencies?
How to enhance
collaboration between oand
within authorities?
How to set up a reliable
infrastructure using
integrated messaging?
White Label Messenger
Highly
scalable
infrastructure
Built for
enterprises
Security &
authentication
Performance
by design

6. Introducing MDK: a white label messaging infrastructure
for context rich applications.
Highly scalable infrastructure,
capable of absorbing any
growth needs and designed to
seamlessly integrate with third
party services.
Exclusively designed for large
organizations, covering a vast
feature bandwith while
providing an open platform.
High quality data throughput
and storage infrastructure,
minimizing data loss and
supplying on-the-go hosting
scenarios.
All communication and data is
encrypted and hosted, using
industry security standards, to
prevent privacy and data breaches.
Emphasis on geolocation services
to allow for unique application
scenarios in the geofencing
context.
System architecture designed for
low power consumption to
support computing heavy
applications.
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7. Possible Use Case: External – 21st century form
handling & civil interaction
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 Each citizen has access to all
forms through the app
 The application is filled in the
app, the required information
uploaded or auto-filled in from
saved profile data
 Payment and encrypted
submission are also facilitated
through the mobile interface
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 The application and all
documents are received jointly
 First, the data is validated and
either resent to the applicant to
be amended or begun to be
processed
 Throughout the process the
applicant’s profile is
automatically updated
 When a decision is reached,
the applicant is instantly
notified
 The application process is
removed from the authority’s
work pipeline
 Potential confirmatory
documents, are electronically
transferred to the applicant
Application Reconciliation Decision
Application
Form
Biometric
Picture
Payment
Additional
Content
Application
Reception
Validation &
Processing
Updating
Profile
Send out
notification
Confirmation
documents

8. Possible Use Case: Internal – Content management &
collaboration simplified
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Collaboration Uses
 Instant Messaging to tackle
urgent or challenging cases
jointly
 User and client profiles, to
store and access information,
speeding up future processes
 All case related information
accessible through one mobile
interface
 Highly secure encryption and
multiple-layer-permission
suiting every hierarchy
 Third-party services and APIs
seamlessly integratable
Data
 Forms
 Biometrics
 Application Histories
 Personal Information
 Municipal Backgrounds
 Payment Details
 Identification Numbers
Organigram
Messaging
Profiles
Content &
Data Storage
Polls &
Reminders

9. MDKs feature set is to provide opportunities to build
messaging platforms and allow third party integration.
Messaging
Send text, audio, picture and video
messages to single contacts or groups.
User Profiles
Provide complete user profiles,
including customisable themes and
third party social media integration.
Location Services
Share specific location data and geo-
tag messages by activating the
location services functionality.
Content & Data Storage
Securley upload, store & send content
within the MDK infrastructure or
through third party services.
Authentification & Verification
Secured user authentication via
validated phone numbers or social
media profiles.
Notifications
Push notifications for messages and
events to specific contacts or groups.
VOIP
Transmit voice data and set up
mailboxes for missed calls.
Third Party Services
Integrate third party content platforms,
such as YouTube and allow sharing of
internal data to outside web properties.
Events
Create and manage events for private
and public audiences.
Polls & Reminders
Allow the creation, sharing and
exporting of context based polls and
reminders.
Streaming & Conferencing
Stream video and voice live to follower
audiences or within a private and
secure environment.
Location Search & Discovery
Implement any number of location
based search and discovery features.
Payments
Send and receive money through third
party payment wallets, such as Google
Wallet or PayPal.
Content Platforms
Build a content platform and
marketplace, to allow the exchange of
user generated content.
Voice Recognition
Transform audio into text.
Follower Chats
Enhanced administrative capabilities
for VIPs, themes and events.
Analytics
Advanced user administration and
analytic capabilities.
Translation Services
Enhance your communication
capabilities with translation from
services such as Google Translate.
CoreFeaturesLogisticsFeaturesExtendedFeatures
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10. The MDK architecture – Providing a full stack
messaging solution.
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2. MESSAGING BACKEND
Highly available server cluster
3. SERVER INFRASTRUCTURE
Lightweight communication
protocol based on MQTT
1. MESSAGING PROTOCOL
Client integration via APIs
and cross platform SDKs
4. CLIENT INTEGRATION
Highly scalable messaging
application server
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11. The MDK architecture is flexible and designed to
integrate third-party sources and content providers.
MDK Services
Databases
Messaging
Third-Party Services & Content
Providers
Cloud based On-premise
Content Payments
Authenti-
fication
Notifications ...
Analytics Administrative Services
MQTT / HTTP API
MQTT/HTTPAPI
MultiChannelMessaging
Government
Agencies
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