Cisco Spark and Tropo and the Programmable Web
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This document discusses integration platforms as a service (iPaaS) and provides examples of how Cisco Spark, Tropo, and Webex can be integrated using iPaaS solutions. It outlines key iPaaS concepts, popular iPaaS solutions like IFTTT, Zapier and Built.io, and use cases for both consumers and enterprises. It also describes an anatomy of a potential iPaaS solution using Built.io and highlights opportunities to learn more through Cisco DevNet labs and sessions.
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Cisco Spark and Tropo and the Programmable Web
- 1. Spark/Tropo and the Programmable Web Cloud Integration Platform Use-Cases and Coding Walk- Through Casey Bleeker, Business Development Manager, cbleeker@cisco.com David Staudt, Developer Evangelist, dstaudt@cisco.com BRKDEV-2004
- 2. • Why are APIs important? • Spark and Tropo – Cloud Collaboration Platforms Overview • Key API Features and Use-Cases • Programming the Web: Integration Platform-as-a-Service (iPaas) • Quick Tour: IFTT, Built.io, Zapier • Deep Dive: Anatomy of a Spark/Tropo iPaaS Solution • Q&A & Closing Agenda
- 3. Why are APIs important?
- 5. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Collaboration Evolution PAST FUTURE Agility Provide a platform for building custom solutions Digitize Your Business Accelerate Innovation with Hybrid Enable Simple & Seamless Experiences Experiences Simplify Collaboration Infrastructure Converge Voice, Video, & Data Deliver the best of both worlds Create ubiquitous appeal to ensure adoptionUnify communication foundation Enhance productivity with cost reduction BRKDEV-2004 55
- 6. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Services with APIs: Growth Since 2005 2016 30,000 2006 - 186 2008 - 865 2010 – 2,026 2012 – 5,018 2013 – 9,011 Source: Programmable Web research 2013+2015 2016 –30,011 BRKDEV-2004 6
- 7. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public How Many API calls? 5 billion/day 2015 5 billion/day 2012 350 billion/day 2015 15 billion/day 2012 40 billion/day 2013 80% of their transactions 2012 A P I . 60% of their listings 2012 A P I . BRKDEV-2004 77
- 8. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public API Awareness 1995 2000 2010 2015 Why do we need a website? Ofcourse we have a website! Why do we need API’s? Ofcourse we have API’s! source: http://www.mashery.com/blog/state-apis-industry-overview March 2015: Spark announced May 2015: TROPO acquisition completed Oct 2015: Announcement of Spark for Developers Jan 2016: Spark Call & Spark Room (CloudBerry) API-rich offerings BRKDEV-2004 88
- 9. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 9BRKDEV-2004 9 9
- 10. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public How Cloud APIs are silently disrupting our Experience… BRKDEV-2004 10
- 11. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Why are APIs Important? Speed to Market Cloud APIs allow companies to rapidly meet the demands of their users. Agility Size doesn’t matter. Companies of all sizes can innovate and share their value. Flexibility Data and functionality can be composed and reused in different ways to fill portfolio gaps, and do what no one else can. Monetizing Core Value Companies can package and expose their core services more easily. BRKDEV-2004 11
- 12. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public …“The core competency for Collab Specialists is shifting from telephony and networking, towards software skills such as API's and integrations”… Jonathan Rosenberg VP.CTO CTG BRKDEV-2004 1212
- 13. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public The New Collaboration Landscape Powered by APIs that are simple, open, and pay as you go Embed a collaboration service into your offering Accelerate time to market Generate better business outcomes Improve employee satisfaction Access your favorite tools wherever you work Build customized solutions for verticals - - Integrate with your existing IT management tools Results BRKDEV-2004 1313
- 14. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public The SolutionCisco Collaboration Cloud APIs Complete collaboration solution Modular building blocks Connect people, services and business processes like never before Integrate, extend, and customize Spark experiences Cisco Spark Platform Embed voice and SMS services to enhance business processes Tropo Platform Our flexible platforms offer a comprehensive set of tools to extend and embed cloud collaboration services. Team productivity and deeper customer engagement. BRKDEV-2004 1414
- 15. Spark and Tropo Cloud Collaboration Platforms Overview
- 16. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Unlimited virtual rooms Cisco Spark Persistent and secure messaging and file sharing Face-to-face meetings with screen sharing Superior business-class experience Making Teamwork Simpler. The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place. BRKDEV-2004 1616
- 17. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Spark Secure & Open Complete & Simple Spark for Developers User Integrations, APIs/SDKs, etc. Spark Hybrid Services Cloud + Prem Partner Services Interconnect Message Meeting Call BRKDEV-2004 17
- 18. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Business Process & Workflows Collaboration Space BRKDEV-2004 18
- 19. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Developers at the Core BRKDEV-2004 “Many new technologies that emerge from developers’ use of open platforms will help to transform the customer experience” OPTION 1 Open IT platforms put developers at the core of defining and shaping how IT systems are used Deloitte 2016 Technology Industry Outlook 19
- 20. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Summit ‘14 Calendar 2015 Summit ‘15 Introduce Project Squared Cisco Spark Developer Platform Features Introduced • Teams • Search • Room filters • Pairing with endpoints • Refreshed design • Create room from a WebEx • APIs and Integrations Features Introduced • Moderation, delete posts • Meeting roster and add guest to meeting • Add files from other apps (Box/Dropbox) on mobile Features Introduced • Messaging • File sharing • Video call/meeting • Join a WebEx from Spark Cisco Spark: from App to Platform BRKDEV-2004 2020
- 21. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Spark for Developers Make it easy for users to integrate Cisco Spark with the apps they love and give developers tools to transform collaboration experiences. Teams unify workstreams in a click Native Integrations Power-users create their own apps in minutes App Integration Services Developers accelerate the value of Spark in their environments Platform APIs / SDKs BRKDEV-2004 2121
- 22. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Who Uses the Integrations and APIs? - Developer Power User App Integration servicesNative Integration’s /Rooms /Memberships/Messages /Webhooks /People BRKDEV-2004 2222
- 23. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public • Unify workstreams from right inside the Cisco Spark app with native integrations • Trello, Pagerduty, Zendesk, Github Use Native Integrations or Create Your Own Screens are for marketing use only and may change in production BRKDEV-2004 2323
- 24. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public App Integration Services Build your own integrations between Cisco Spark and the other apps you love Use built-in filters to automate how content is shared Platforms that create connections between hundreds of apps BRKDEV-2004 2424
- 25. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Developer Portal Interactive Docs Server SDKs Developer Site 24/7 Dev Support Watch a Site Overview Now! BRKDEV-2004 2525
- 26. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public ‘Your App’ Now with Cisco Collab! Spark APIs Extend Cisco Collaboration Cloud GET POST DELETE PUT /Rooms /Memberships /Messages /Webhooks /People BRKDEV-2004 2626
- 27. Spark Demo
- 28. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Business Process & Workflows Collaboration BRKDEV-2004 28
- 29. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Tropo Platform Enable developers to quickly and easily embed communication capabilities into applications and business processes. Voice and SMS APIs with value- added features • Easy to use • 24/7 support • Pay as you go BRKDEV-2004 29
- 30. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public About Tropo • Cloud-based APIs: no software to install, no maintenance • Build voice and SMS applications that enhance new or existing business processes • Make or receive calls and text messages, transfer calls, set up conferences, and more • Enjoy free development – no upfront costs, only pay for what you use in production BRKDEV-2004 30
- 31. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Old-style Communication Development BRKDEV-2004 3131
- 32. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Easier? BRKDEV-2004 32
- 33. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Making It Simple for Developers + • Ask • Call • Conference • Hang-up • Record • Reject • Say • Transfer BRKDEV-2004 33
- 34. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Included API Features Capture the dialogue: Record part or all of a call for free, and use optional transcription capabilities Play audio to callers: Set prerecorded audio messages or use text-to-speech in 40+ languages and dialects Collect caller input: Use dual-tone multifrequency (DTMF) signaling or speech recognition in 80+ languages and dialects at no additional cost No telco expertise required: Quickly provision phone numbers and simply pay as you use them BRKDEV-2004 34
- 35. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Tropo API Platform Components • Inbound • Outbound • Priced per minute Voice Calling • Inbound • Outbound • Priced per message Text Messaging • Local Numbers • Toll Free Numbers • 40+ countries • Monthly rental fee Number Provisioning • Transfers • Conferences Advanced Call Control • Redundant US Data Centers • Tropo.eu • Usage based model Tropo Cloud Global Network Capabilities Rich API Rich Media • DTMF • Speech Recognition • Audio playback and text-to-speech transcription BRKDEV-2004 35
- 36. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco PublicBRKDEV-2004 Tropo APIs Power Many Use Cases Popular Examples Localized outbound dialer Phone number masking Appointment reminders Self-service interactive voice response (IVR) applications Speech recognition and text-to-speech Programmable marketing communications Emergency response notifications Click-to-call-back Fraud protection alerts Two-factor authorization Internet of Things (IoT) integrations 36
- 37. Tropo Demo
- 38. Programming the Web Internet Platform-as-a-Service (iPaas)
- 39. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Integration Platform as a Service (iPaaS) BRKDEV-2004 39
- 40. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Integration Platform as a Service (iPaaS). Connects software, back-end systems, mobile apps, and even sensors and devices through a simple interface easily connecting the web apps you use, making it easy to automate tedious tasks. Partners, ISV’s or iPaaS… You can wait for third-party app developers to offer the SaaS integrations you need. You can hire expensive freelance programmers to build custom software for you. Or you can simply do it yourself with an iPaaS app! What Are They? BRKDEV-2004 40
- 41. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Provides thousands of pre-built, ready-to-use activities of over 100 services. Well-known service integrations for Spark, Tropo, and Webex include: Salesforce, Marketo, AWS, Zendesk, GitHub, Dropbox, Wordpress, MailChimp, Pocket, Google Drive, OneNote, Fitbit, Uber, PushBullet, and many more. iPaaS Integrations BRKDEV-2004 41
- 42. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco PublicBRKDEV-2004 Key API Features and Use-Cases • Rooms/People Automating room creation and population • Messages App-driven notifications and reports • Webhooks Interactive chat ‘Bots’ • Oauth Custom/embedded chat messaging • TTS/Speech Recognition Voice driven interactive customer service • SMS Automated outbound notifications, inbound SMS apps • Recording/Transcription Voice messaging and voice notes/records • Telephony/Conferencing Notifications and team voice comms 42
- 43. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public A new Dropbox edit can trigger an email notification to your inbox. Geo-fencing. Sonos speaker system turns on, Hue lights turn on, and Nest temperature changes when you approach your home. iPaaS Use Cases – IFTTT (Consumer) BRKDEV-2004 43
- 44. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Signup form for Team Updates: Wufoo web form adds user to a Spark Room and into a MailChimp mailer. Support Ticket: Zendesk ticket sends an alert to Spark room, adds users and SMS support team. iPaaS Use Cases – Zapier (Enterprise) BRKDEV-2004 44
- 45. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Customer Support/Translation Services: O365 email in Spanish is automatically converted to English in a Spark Room https://developer.ciscospark.com/blog/blog-details-7569.html SFDC: Wufoo web form is filled out, insert a record into Salesforce, create a Trello task to follow up, and insert an appointment on your Google Calendar to call the new customer. https://www.tropo.com/2015/10/simple-enterprise-integrations-built-io-flow/ iPaaS Use Cases – Built.io (Enterprise) BRKDEV-2004 45
- 46. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Example Scenario – Power User with GitHub Integration • No development needed • User configures in Spark client • GitHub posts updates automatically toSpark based on selected activity * User interface is representative and subject to change BRKDEV-2004 46
- 47. Quick Tour/Hello World IFTT, Built.io, and Zapier
- 48. Deep Dive Anatomy of a Spark,Tropo, and Webex iPaaS Solution on Built.io
- 49. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Continue Your Education in the DevNet Zone • Try a Spark or Tropo DevNet Learning Lab 1. Create Spark Rooms, Add Participants and Post Messages 2. Learn to create a Spark Webhook that will subscribe to new messages in a room 3. Register a new Spark app, and authenticate from a browser based app 4. Quickly create a Tropo app with TTS, audio file playback and outbound calling • Attend other Spark/Tropo API sessions or take an instructor-driven Workshop • DEVNET-2020: [Workshop] Working with Spark APIs • DEVNET-2021: Spark API Authentication - Bots and Oauth • DEVNET-2025: [Workshop] Build a Multi-Function iPaaS Application Using Python • DEVNET-3002: [Workshop] Tour the DevNet Quiz App (Spark & Tropo Integration) BRKDEV-2004 49
- 50. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Continue Your Education in the DevNet Zone • Take the DevNet « Coding Track » • DEVNET-1001: Coding 101, Introduction to REST APIs • DEVNET-1060: Intro to API Authentication Types (Oauth, token HTTP Basic) • DEVNET-1080: Introduction to Git • DEVNET-2002: Coding 102, REST API Basics using Spark • DEVNET-2003: Coding 102, REST API Basics using APIC-EM • DEVNET-2006: Coding 103, Deep Dive on JSON & more Python • Meet the Experts at the Demo Pods BRKDEV-2004DEVNET-2002 50
- 51. © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public Complete Your Online Session Evaluation Don’t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online • Give us your feedback to be entered into a Daily Survey Drawing. A daily winner will receive a $750 Amazon gift card. • Complete your session surveys through the Cisco Live mobile app or from the Session Catalog on CiscoLive.com/us. BRKDEV-2004 51
Editor's Notes
- http://www.ciscolive.com/us/learn/sessions/session-catalog/?search=DEVNET-2002 Join this session to learn about REST principles and get hands on with Cisco Spark APIs. Throughout this session, we'll illustrate the REST APIs principles with Cisco Spark examples. You'll learn to forge your own REST API requests with Postman, understand rudiments of authentication, and get insights of programming in NodeJS, via instructor-driven demos. Pre-requisites : the participant knows to forge API requests with Postman, and/or attended the Coding 101 session
- Why are APIs important? (10m) -Casey Spark and Tropo – Cloud Collaboration Platforms Overview (10) -David Key API Features and Use-Cases (10) - David Programming the Web: Integration Platform-as-a-Service (iPaas) (10) -David Quick Tour: IFTT, Built.io, Zapier (15) - Casey Deep Dive: Anatomy of a Spark/Tropo+iPaaS Solution (20) -Casey Q&A & Buffer (15) Casey & David
- Casey starts intro
- This is a slide from APIGEE and they do a lot of API consulting. I pulled out a slide from their 2015 report and how software companies use API’s to create revenue. Salesforce generated 50% of revenue through API’s - reached $6 billion in annual revenue faster than any other enterprise software company. Expedia, 90% - 6.07B or total of $6.7B revenue Ebay 60% -$5.1B or total $8.5B In the next slide, I’ll go into a few other companies that are following that trend as well.
- Think about that I go online, purchase things, browse the web and see integration between services, I interact with devices around me.. I have things like sharing content of websites into Facebook. Sign into services not with individual logins but sign in with Google. Single identities. I buy things at Amazon etc. No Creditcards but just using Paypal. Even with devices. Single experience.. It feels natural. We get used to that. The disruptor: if you deal with an enterprise being a customer you expect a similar experience. We’re not going to compare our experience to Alcatel, Microsoft or Slack, no, we’re going to compare it to the best experiences out there.. … for my identity, services, etc. We have to make sure we understand what the best experience is.
- SPEED TO MARKET: allowing customers to deliver services faster AGILITY: size doesn’t matter, no kingdoms & islands of technology to build services. grab existing services and leverage those to built your service. That’s why you see a lot of small companies disrupting the market, because their services are easy to embed & use. FLEXIBILITY: when you have these different services, use mapping+location+communication+payment services and compose them in different ways to meet the needs of different user groups. No need for custom development. MONETIZING CORE VALUE: a lot of customers say “collab is not my core business” just like voice/video services and contact centers.. They’re right! In Finance, the core service is not interaction with customers.. That’s our core business. They don’t want to worry about the capabilities. They CAN “consume” the non-core-business services, adding these to their core-business applications. Business reconsider going to market..
- KEY message – will repeat 3 times MESSAGE: Going forward, the core competency of Collaboration specialists is shifting from telephony and networking skills towards SOFTWARE skills such as APIs and Integrations. The video message from Jonathan Rosenberg clearly articulated the importance for our future
- Collaboration is shifting from linear, rigid, proprietary systems to open, flexible, and fast cloud-based platforms. This shift is enabling developers to integrate services in a way that dramatically improves service innovation and utility, thus speeding up time to market, improving business outcomes, and enhancing employee satisfaction. Users benefit from seamless connections between collaboration services and the applications relevant to their function, vertical and personal preference. Ask: does this sound consistent with your experiences? If not, why?
- David takes over
- Addressing the needs of both the agile worker and IT teams looking to provide relevant solutions in a secure and reliable way, Cisco launched Cisco Spark in March 2015. The Cisco Spark experience centers around secure virtual “rooms” with viral and simple mobile messaging as the foundations. However, just like in the business world, these “rooms” are not single purpose. Teams can also share files and have face to face meetings, making Cisco Spark *the* place to message, share, and meet with different teams, all in one place. Most importantly, however, is that the Cisco Spark experience can be deployed and managed by IT teams to add security and manageability. More on those features is discussed in subsequent slides. Gartner considers Cisco Spark to be among a select group of vendors actively going to market in the nascent Enterprise Mobile Messaging market. In its July 2015 report, Gartner predicts that: “By 2018, 50% of team coordination and communication will occur via mobile group collaboration apps.” This market is emerging quickly, and Cisco Spark has unique advantages in its ability to easily get anyone included into a group chat/team room (no complicated setup, permissions, platform requirements, etc.); that it is incredibly easy to use (one view of all your teams and topics); that it does more than just “messaging” with native business document sharing and video conferencing capabilities; and that it was built with added security features that go well beyond those of consumer chat apps. Product Walkthrough The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place. Instantly create work spaces, called “rooms”, with another person or with a group so it’s easier to reach decisions. Rooms come equipped with persistent and secure messaging and file sharing; teamwork is always accessible anytime and from any device. Face-to-face meetings with screen sharing accelerate decision making. Everyone can keep track of what’s going on through notifications and a searchable, sortable room list. Anyone can use the Cisco Spark application and easily add others by simply entering their name or email address. Key Features Send unlimited messages to keep the conversation going with another person or with the team. Easily pull in photos or documents and preview files instantly. Review a history of messages and files so that everyone can always be up-to-date regardless of time zone or location. Start face-to-face meetings with screen sharing to accelerate decision making. Participate from a mobile device, computer, or even a browser for anywhere, anytime collaboration. Work securely with end-to-end encryption so that only the intended recipients can read what you share. Lock rooms to moderate who can participate and what is shared.* Use a new administrative portal with Single Sign-On, directory sync, analytics, and more *Part of the Cisco Spark Message subscription Trailer When you remove the technology from collaboration and put creative people together, you watch sparks fly. This is Cisco Spark and we are just at the beginning. We’re on a mission to make collaboration and teamwork simpler so you can do your best work together. The rest of this presentation will describe how Spark works, key customer use cases, how you can acquire it for your users, and the steps we’ve taken to enable a superior business class experience for your organization.
- Let’s break it down into the 3 elements. SPARK MESSAGING – is an easy to use, always connected, service built on the idea of VIRTUAL ROOMS with a excellent MOBILE EXPERIENCE. Messaging, content sharing and BASIC conferencing capabilities are now all in one place. These “rooms” reduce the need for other tools like email and SHAREPOINT that were not truly built to support these types of workers and workstyles. SPARK MEETINGS – People shouldn’t have to worry about what KIND OF MEETING they’re having. Video Rooms, home office, branch office, Driver’s seat, Airport…Face to Face Video, Voice, and Content Sharing from any DEVICE, any ROOM, and any WORK ENVIRONMENT. Leveraging the #1 Web collaboration tool WebEx. SPARK CALL – This is your phone system or PBX in the cloud. One-touch directory dialing, Single Number Reach, Single Voicemail from any device, anywhere. All delivered in a single experience and managed through a single Cloud Collaboration Management Portal. Cloud Collaboration Management provides a single tool for administration, entitlement, management and reporting for Cisco Spark and Cisco WebEx Building on these 3 ELEMENTS . Cisco Spark is an Open Platform with… Open APIs for application integrations and a playground for developers Partner Services provides inbound dialing, and PSTN connectivity And Hybrid Services for integrating Cloud Spark applications with existing on prem investments
- 1. IoT Sensor 2. First responders need real-time communication (voice, video, messaging) -> Spark 3. Media & public relations: need large scale 1:many collaboration -> WebEx 4. Citizen Outreach:: need mass notifications -> Tropo
- http://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/technology-industry-outlook.html# Putting developers at the center of IT initiatives helps speed up utilization of key IT systems. Developers must work with business and IT teams to understand business requirements and then use agile methods to quickly spin up new capabilities aimed at solving business outcomes. According to Deloitte, many of these developer-led initiatives have the power to transform the customer experience – one of the most important business imperatives for companies around the globe.
- Use native integrations in the Cisco Spark app Cisco Spark is the home for your work. Integrate your conversations in Cisco Spark with the stuff happening in your other applications to unify workstreams in just a few steps. No set up, no code – just open Spark, go to a room, select a business app, and turn on the connection. It’s that easy. Or, create your own integrations by utilizing our inbound and outbound webhooks to exchange content in real-time between Cisco Spark and third-party applications. Initial native integrations: Github Instagram Pagerduty Trello Zendesk Additional integrations likely at/right after launch Note: these integrations at launch are only configurable on the Spark web client; all clients can view/edit integrations Connect Spark to any app with app integration services App integration services help you easily configure automated connections between Cisco Spark and hundreds of other apps. Using Zapier, IFTTT, or Built.IO, you can set up integrations between Spark and utilize built-in filters so that the content that is exchanged is highly useful to you and your teams. Use our open APIs, available through our site or as a JavaScript SDK Use our cloud APIs alone or in tandem to customize the way administrators and teams use Cisco Spark capabilities. Share all the cool integrations you create with our community. Utilize a 24/7 world-class support desk powered by Tropo to answer your questions and discuss your ideas. We will be enhancing our APIs and publishing new ones so check back often. /People /Rooms /Messages /Memberships /Webhooks
- Initial native integrations- services like: Github Instagram Pagerduty Trello Zendesk More to come! Don’t see your app listed in our catalog? Well, we’ll be adding more so check back often. Or, use webhooks to create your own inbound and/or outbound exchanges between Cisco Spark and third-party apps You can also go out and create your own integrations. Use app integration service platforms to build your own integrations between Cisco Spark and the other apps you love. Use built-in filters to automate how content is shared, and to enhance the utility of the integration. Example: Create a ‘Zap’ in Zappier to have Box folders and new content posted therein share with Cisco Spark room(s).
- App integration services help you easily configure automated connections between Cisco Spark and hundreds of other apps. Using Zapier, IFTTT, or Built.IO, you can set up integrations between Spark and utilize built-in filters so that the content exchanged is highly useful to you and your teams. (E.g. only send on certain days, exchange content between certain folders, etc.) Example: create a ‘Zap’ to have Box folders and new content posted therein share with Cisco Spark room(s).
- Use our open APIs, available through our site or as a JavaScript SDK Use our cloud APIs alone or in tandem to customize the way administrators and teams use Cisco Spark capabilities. Share all the cool integrations you create with us, so we can publicize it with our community. Utilize a 24/7 world-class support desk powered by Tropo to answer your questions and discuss your ideas. We will be enhancing our APIs and publishing new ones so check back often. Initial APIs: /People /Rooms /Messages /Memberships /Webhooks Note: this site is launching in a ‘preview’ mode with an initial API framework for partners and customers to leverage. We will transition from preview to GA once we have additional APIs and SDKs available in CY 2016.
- Open APIs powered by Tropo enable developers to quickly and easily embed communication capabilities into applications and business processes. Utilize our SMS and voice APIs with value-added features such as text-to-speech and speech recognition to automate complicated tasks to dramatically improve your business processes. Example: Smart Grid Notifications Opower, an utility company, used Tropo’s platform to enable voice and SMS capabilities to reduce stress on the power grid. Customers were able to opt-in for power savings and service credits. Why Tropo? Highly seasonal traffic patterns necessitated a cloud solution
- And that’s the challenge that Tropo solved. The Tropo® solution provides cloud-based APIs that make it easy to add real-time communications to new or existing business applications and processes. No software to install, no up-front costs, no maintenance. In just minutes, a developer can create a Tropo.com app to do things like make or receive calls and text messages, transfer calls, and set up conferences. With Tropo, communication starts and stops right when you need it to, does and says what you tell it to, and lives in the places your users and customers already are.
- Early days copper wires analog protocols telephony hardware proprietary programming languages
- This became an unwieldy situation for those looking to add value to the telephony stack. Things like SIP Servlets, Parlay X, SDP and other protocols/standards were unveiled in an attempt to unify and simplify this technology, yet the effect of doing so was often the opposite. Unweildy SIP Servlets Parlay X SDP
- What was necessary was a way to abstract the complexity of these communication networks so that a developer, using any common/popular programming language, can build communications apps in a way that lets them use simple commands to solve business problems. Repeat that: use simple commands aimed at solving business problems. No need to learn a new technology stack rife with legacy systems and protocols – just come equipped with a text editor and a favorite programming language.
- The key benefits that stand out for Tropo users: No telco experience or expertise required: Again, we abstract away all the complexity of the underlying network and help you focus on solving business problems using simple commands. Tropo can help you provision new numbers instantly, help you port existing numbers into your Tropo apps, or even help you dynamically provision new numbers right before an interaction in case you need to use number masking. Our audio expertise is highly differentiated. Devs can use our text-to-speech on over 40 languages and dialects to have our computer voice say the desired text in an IVR application in a local language. Our speech recognition helps improve the effectiveness of IVR apps so that it can recognize multiple languages and dialects for a diverse user base. And call recording and transcription is available too to take real-time voice interactions and save them for future analysis.
- Tropo offers these capabilities in a flexible pricing model along with our value added speech and recording features.
- IFTTT – Salesforce oppty to Spark Built.io – Zendesk ticket or Marketo new lead, or Github commit Zapier – Box files to Spark
- Note: that this is the only way to create a 1 person only room