Delivering the right experiences with the adoption training at CDW enabled coworkers to embrace change and adopt new meeting technologies. In this case study, get a a quick glimpse of how we drove impactful results.

1. THE CDW WEBEX JOURNEY
EXPERIENCE DRIVES
ENGAGEMENT
Nathan Coutinho, Director, Digital Workspace, CDW
June 19th, 2019

2. THE NUMBERS SPEAK FOR THEMSELVES
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5,300 Active Users
+68%
60K Meetings
2x
2.6M Minutes
+48%

3. CDW | ConfidentialCDW.com | 800.800.42393
BUT HOW
DID WE
GET HERE?

4. EXPERIENCE IS AT THE CORE OF OUR SUCCESS
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Relentless Pursuit of the Best Experience
Technology
Consistency
Culture Shift
Workplace
Design

5. EMBRACING VIDEO REQUIRES A CULTURE SHIFT
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“As we increase our global expansion, every
minute matters more than ever before. By
ensuring our leaders can start video meetings
from anywhere in a matter of seconds, we
are working smarter and faster, thereby
increasing our value to customers.”
– Chris Corley, COO, CDW
Executive Sponsorship1
Set the Expectation for Video2
Adoption, Adoption, Adoption3

6. WORKPLACE DESIGN CHANGES THE EXPERIENCE
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7. DELIVER CONSISTENCY ACROSS ALL MODALITIES
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Every Desk Every Room
Simple, Consistent UX
Wireless Sharing
Video Mesh
Desktop Video
High-Quality Headsets
All Clients
Every Corporate Network
Intelligent Roaming, App Prioritization
Simple Remote Access (MRA)
Advanced Meeting Analytics

8. WEBEX NEXT
ADOPTION
02
01
MIGRATION
Successfully moved 4,000 coworkers
from a legacy Webex site to a new
Webex platform in 90 days. Migrated
20,000 scheduled meetings
successfully. Implemented Video
Mesh, CMR and @Webex
UPDATES & UPGRADES
Global Video Mesh deployment
Webex Assistant, People, Face Recognition, Proactive Join
Digital Signage (AppSpace)
Meeting Transcriptions
Webex integration with MS Teams
Huddle Room and Video Room Upgrades
Continuous Adoption Training
OUR ROADMAP IS DEFINED BY THE EXPERIENCE

9.  Your #1 priority is adoption. If people don’t know about it or how to use it, they will
most likely abandon it. Make it fun. Make it easy. Video is always an option.
 Get Executive buy-in and make sure it flows downstream team by team, department
by department, employee by employee.
 Think about the experience across modalities:
- In the office
- Working from home
- Working on the train/plane/car/scooter
- Working from a customer/partner office
- Working from coffee shops, airports etc.
 CDW is a globally-ranked solutions provider with best of breed partner solutions.
Engage us to help you drive results that matter to your business.
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KEY TAKEAWAYS
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ALWAYS KEEP THE EXPERIENCE IN MIND WHEN BUILDING YOUR SOLUTION

10. THANK YOU
Nathan Coutinho, Director, Digital Workspace Solutions
nathan@cdw.com