BI for decision support

1. Professional Elective:
Business Intelligence
18AI744
Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

2. Course Learning Objectives:
This course enables students to:
 Explain the Decision Support systems and Business
Intelligence framework.
 Illustrate the significance of computerized Decision Support,
and understand the mathematical modelling behind decision
support.
 Explain Data warehousing, its architecture and Extraction,
Transformation, and Load (ETL) Processes.
 Explore knowledge management, explain its activities,
approaches and its implementation.
 Describe the Expert systems , areas suitable for application of
experts system.
Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

3. Contents
Shreenath Acharya, ICBS Dept, SJEC, Mangaluru
Module 1:
• Decision Support and Business Intelligence: Opening Vignette, Changing
Business Environments and Computerized Decision Support, Managerial
Decision Making, Computerized Support for Decision Making, An Early
Framework for Computerized Decision Support, The Concept of Decision
Support Systems (DSS), A framework for Business Intelligence (BI), A Work
System View of Decision Support.
Text Book 1: Chapter 1
Module2:
• Computerised Decision Support: Decision Making, Models, Phases of the
Decision-Making Process, The Intelligence Phase, The Design Phase, The
Choice Phase, The Implementation Phase, How Decisions Are Supported.
Modelling and Analysis: Structure of Mathematical Models for Decision
Support, Certainty, Uncertainty, and Risk, Management Support Systems,
Multiple Goals, Sensitivity Analysis, What-If Analysis, and Goal Seeking.
Text Book 1: Chapter 2 and 9

4. Module3:
• Data Warehousing: Data Warehousing Definitions and Concepts, Data
Warehousing Process Overview, Data Warehousing Architectures, Data
Integration and the Extraction, Transformation, and Load (ETL) Processes.
Text Book 1: Chapter 3
Module 4:
• Knowledge Management: Introduction to Knowledge Management,
Organizational Learning and Transformation, Knowledge Management
Activities, Approaches to Knowledge Management, Information
Technology (IT) In Knowledge Management, Knowledge Management
Systems Implementation.
Text Book 1: Chapter 12
Module 5:
• Expert Systems: Basic Concepts of Expert Systems, Applications of Expert
Systems, Structure of Expert Systems, Knowledge Engineering, Problem
Areas Suitable for Expert Systems, Development of Expert Systems,
Benefits, Limitations, and Critical Success Factors of Expert Systems.
Text Book 1: Chapter 11
Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

5. Textbook:
• Business Intelligence and Analytics: Systems for decision
support, Ramesh Sharda, Dursun Delden, Efraim Turban,
Pearson Tenth edition.
Reference Books:
1. Data Mining Techniques. For Marketing, Sales and Customer
Relationship Management Berry M. & Linoff G. Wiley
Publishing Inc 2004
2. Data Science for Business, Foster Provost and Tom Fawcett,
O’Reilly Media,Inc2013
Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

6. Course Outcomes
The student will be able to :
 Apply the basics of data and business to understand Decision
Support systems and Business Intelligence framework.
 Describe the significance of Computerized Decision Support,
apply the basics of mathematics to understand the
mathematical modelling behind decision support.
 Explain Data warehousing , its architecture and Extraction,
Transformation, and Load (ETL) Processes.
 Analyze the importance of knowledge management and
explain its activities, approaches and its implementation.
 Describe the Expert systems and analyze its development ,
discuss areas suitable for application of experts system..
Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

7. Module 1
Decision Support and Business Intelligence
Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

8. Business Intelligence
• The main purpose of business intelligence systems is to
provide knowledge workers with tools and methodologies
that allow them to make effective decisions at right time.
What is Business Intelligence ?
• Business Intelligence (BI) is about getting the right
information, to the right decision makers, at the right time.
• BI is an enterprise-wide platform that supports reporting,
analysis and decision making.
• BI leads to fact-based decision making.
Definition :
• Business intelligence may be defined as a set of mathematical
models and analysis methodologies that exploit the available
data to generate information and knowledge useful for
complex decision-making processes.
Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

9. Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

10. Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

11. • Categorical data: It is also known as Qualitative data and it
measures data represented by a name or symbol.
• Nominal data: Nominal data (also known as nominal scale) is a type
of data that is used to label variables without providing any
quantitative value.
• Ex: male/female, Nationality etc..
• Ordinal data: A type of data that has a natural ordering or ranking.
It is categorical data that can be ranked or ordered in accordance
with a specific attribute or characteristic.
• Ex: level of education, the range of income, or the grades.
Shreenath Acharya, ICBS Dept, SJEC, Mangaluru

12. Interval Data Examples
• Time of day in a 12-hour
clock.
• Temperature in degrees
Fahrenheit or Celsius (not
Kelvin).
• IQ test.
• Income range.
• Year.
• Voltage.
Shreenath Acharya, ICBS Dept, SJEC,
Mangaluru
Ratio Data:
Age, money, and weight are
common ratio scale variables