Presentation based on the chapter in Manual of Digital Museum Planning (https://www.lord.ca/resources/books/manual-of-digital-museum-planning) that looks at the use of digital media and technology to create visitor engagement, inclusion and access, and operational sustainability.

1. Corey Timpson
VP, Exhibitions, Research, and Design
Canadian Museum for Human Rights
corey.timpson@humanrights.ca
@coreytimpson
Building Relevance
Operational Efficiency & Inclusion

2. . Intangible heritage
. Stories are our artefacts
. Unique opportunities for:
- collecting intangible heritage
- mixed and transmedia storytelling
Canadian Museum for Human Rights
@coreytimpson

3. . Intangible heritage
. Stories are our artefacts
. Unique opportunities for:
- collecting intangible heritage
- mixed and transmedia storytelling
. Unique challenges:
- contemporaneity
- dialogic
- relevant
Canadian Museum for Human Rights
@coreytimpson

4. Contemporary
Subject to interpretation
Practical Context

5. Contemporary
Subject to interpretation
. scalability
. changeability
Practical Context

6. @coreytimpson

7. 95 digital installations
+ 100 hours of video
+ 2600 images in gallery
2 soundscapes
19 mixed-media immersive environments
300 objects/artefacts
1 Enterprise Web site
1 Core Mobile Program (2 platforms, scalable)
2 Exhibit specific Apps (2 platforms)
Social: Twitter (2), FB (2), YouTube (2), Flickr, Instagram, Tumblr +
Digital Signage System (5 different instances)
465 square meter (5000 square feet) temporary exhibition gallery
140 square meter (1500 square feet) temporary exhibition gallery
ECOSYSTEM
@coreytimpson

8. 100,000 words of text
Library collection, Archival collection, Museum collection
Oral History Program (longest OH = 8hrs)
Born digital artefacts
Intensive loan program
Copyright
ECOSYSTEM
@coreytimpson

9. The most foul word in museum technology.
As builders of the museum, what will our legacy be?
Legacy
@coreytimpson

10. The most foul word in museum technology.
As builders of the museum, what will our legacy be?
Technology, matured, and technical methodolgy, can be a facilitator of change, and a mitigation against/
for legacy.
Legacy
@coreytimpson

11. ENTERPRISE CONTENT MANAGEMENT SYSTEM
ECMS
@coreytimpson

12. STRATEGIC PREREQUESITES
. strict separation of content from presentation
. store content once and reference often
. dynamically deliver content
. be able to do “anything”
. allow the creation of business rules to constrain the system
. be completely modular and scalable
. standards compliance
ECMS
@coreytimpson

13. COMPONENTS
. DAM — Digital Asset Management System
. ALM — Archives, library, collections management system
. CMS — Content Management System
. Enterprise Search
. Thesauri & Vocabulary Management
. Copyright Management
ECMS
@coreytimpson

14. COMPONENTS
. DAM — Digital Asset Management System
. ALM — Archives, library, collections management system
. CMS — Content Management System
. Enterprise Search
. Thesauri & Vocabulary Management
. Copyright Management
FUNCTION
. Catalogue, Preserve, Aggregate, Manage: All information
. Feed all digital endpoints with dynamic content.
ECMS
@coreytimpson

15. THE ROAD - 4 PHASE PROJECT
PHASE 1 2010 — CONCEPT DEVELOPMENT
. requirements definition
. environmental scans (incl. CHIN’s ALM research)
. data architect (pink sky)
. product demos
. interviews
. conferences and schmoozing
- collections teams, digital platforms team, IT, researchers, etc.
ECMS DEV
@coreytimpson

16. THE ROAD - 4 PHASE PROJECT
PHASE 2 2011/12 — PROCUREMENT & DEVELOPMENT
. formal requirements documentation
. RFP
. award & negotiations
. development
ECMS DEV
@coreytimpson

17. THE ROAD - 4 PHASE PROJECT
PHASE 2.5 2012 — RE-DEVELOPMENT
. proprietary solution
. it wasn’t what it claimed to be
. data was not easily extracted or accessible
ECMS DEV
@coreytimpson

18. THE ROAD - 4 PHASE PROJECT
PHASE 2.5 2012 — RE-DEVELOPMENT
. proprietary solution
. it wasn’t what it claimed to be
. data was not easily extracted or accessible
Decision:
- spend dev efforts on the front end, instead of the backend
- go open source (our culture and approach)
ECMS DEV
@coreytimpson

19. THE ROAD - 4 PHASE PROJECT
PHASE 3 2013/14 — DEVELOPMENT & INTEGRATION
. Component Integration (DAM, ALM, Search, etc.)
. API dev (and content modelling)
. full steam ahead on cataloguing (we had begun acquisitions on spreadsheets)
. production
ECMS DEV
@coreytimpson

20. THE ROAD - 4 PHASE PROJECT
PHASE 4 2015 - PRESENT — ITERATION & “FINAL” DEV
. function elaboration
. unification of look and feel on admin sides
. module customization
ECMS DEV
@coreytimpson

21. WHITE BOARD - 2009
ECMS DEV
@coreytimpson

22. PROOF OF CONCEPT - 2012
ECMS DEV
@coreytimpson

23. LOGICAL DIAGRAM - 2014
ECMS DEV
@coreytimpson

24. The most foul word in museum technology.
As builders of the museum, what will our legacy be?
Technology, matured, and technical methodolgy, can be a facilitator of change, and a mitigation against/
for legacy.
——————————-
Preserve, manage, find, present information in scalable, efficient, and dynamic ways.
Legacy
@coreytimpson

25. Why?
@coreytimpson

26. Resource management.
Why?
@coreytimpson

27. Resource management.
OLD PROCESS
. content development
. acquisition
. catalogue
. design & layout
. production
. software dev
. publishing
<repeat>
Why?
@coreytimpson

28. Resource management.
OLD PROCESS
. content development
. acquisition
. catalogue
. design & layout
. production
. software dev
. publishing
<repeat>
Why?
@coreytimpson
NEW PROCESS
. content development
. acquisition
. catalogue
<published>

29. Resource management.
OLD PROCESS
. content development
. acquisition
. catalogue
. design & layout
. production
. software dev
. publishing
<repeat>
Old content across new installations and new digital end-points.
New content across existing installations and end-points.
Why?
@coreytimpson
NEW PROCESS
. content development
. acquisition
. catalogue
<published>

30. So we can spend our resources on development, rather than on production.
Or on new production, instead of re-production.
Why?
@coreytimpson

31. ALM
. AtoM (Archives)
. Koha (Library)
. Collective Access (Museum Collections/Objects)
. iQvoc (HRT)
DAM
. Alfresco
Search
. Solr
CMS
. Drupal
ECMS
@coreytimpson

32. ALM
. AtoM (Archives)
. Koha (Library)
. Collective Access (Museum Collections/Objects)
. iQvoc (HRT)
DAM
Integrated and shared data through the ECMS.
Searchable/findable anywhere.
Publishable anywhere.
ECMS
@coreytimpson

33. RECENT CHANGE - 2016/17
Added the functionality to track and manage ALL text.
Treat text as any other asset, even it is non-digital.
ECMS
@coreytimpson

34. RESULTS
. 95 digital installation, web site, reference centre, mobile apps, digital signage, etc.
. All pull data from the ECMS
ECMS
@coreytimpson

35. RESULTS
. Text-to-speech + Mobile App (Near Me mode)
INCLUSION
@coreytimpson

36. We need to preserve things, find things, and use things.
It’s all just data.
LESSON
@coreytimpson

37. We need to preserve things, find things, and use things.
It’s all just data.
The most important aspect of the system design and development was thinking long-term.
Scalability, changeability, being able to use the data later in ways you cannot imagine right now.
LESSON
@coreytimpson

38. Corey Timpson
Vice President, Exhibitions, Research, and Design
Canadian Museum for Human Rights
@coreytimpson | corey.timpson@humanrights.ca