Benchmarking Intranets/Digital Workplaces

® IntraTeam 2017 All rights reserved - 106 (98) companies
#smileexpo17@KurtKragh@IntraTeam
Survey on
Intranets/Digital
Workplaces
This survey was conducted at the end
of 2016 and beginning of 2017

Kurt Kragh Sørensen
• Worked with intranets since 2000
• Facilitated Community of Practice groups since 2002
• Surveys on intranet/digital workplace since 2001
• Benchmarked intranets since 2005
• International conference about intranet since 2006
• IntraTeamNews for 2,400 subscribers
• @KurtKragh

About IntraTeam
• 200 members of our 20 communities of practice in Denmark and
Sweden – Primarily focused on intranet and the digital workplace
• 2,600+ profiles on our online community www.IntraTeam.com
• Community about optimizing the intranet and the digital workplace
• @IntraTeam 5,000+ followers
• IntraTeam Event Copenhagen

Who helped us so far
• Halberg
• CPA Global
• Arup
• MP Pension
• Bravida
• Qbe
• NHS
• Amec Foster Wheeler
• MT Højgaard
• Rambøll
• NNE Pharmaplan
• Topdanmark A/S
• Saint Gobain
• Confederation of Danish
Industry
• HELLENIC PETROLEUM SA
• Lindab AB
• JOBINPLACE A/S
• Volvo Group
• Per Aarsleff A/S
• Vestas Wind Systems A/S
• DONG Energy
• COWI
• BESTSELLER A/S
• Psykiatri og Social, Region
Midtjylland
• Haldex AB
• Tetra Pak
• Aarhus
Universitetshospital
• Nykredit
• Haldor Topsøe
Swisscom AG
• Nordea Bank AB
• Bankdata
• PANDORA A/S
• SE a.m.b.a.
• KMD A/S
• Nets
• Virgin Trains (West
Coast)
• Grundfos
• Horten
Advokatpartnersels
kab
vestjyskBANK
KILROY International A/S
DR
Arla Foods
Alumeco
Jyske Bank
Danske Bank
VELUX Group
+ another 50 that
preferred we did not
mention, that they
participated

0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
0-10% 11-20% 21-30% 31-40% 41-50% 51-60% 61-70% 71-80% 81-90% 91-100%
Employeeswithintranet/digitalworkplace access

0%
2%
4%
6%
8%
10%
12%
14%
16%
Estimate the percentage of employees who will say
that the intranet/digital workplace creates value?

0%
5%
10%
15%
20%
25%
30%
35%
40%
Yes, it
works well
Yes Yes, but it
doesn't
work
We are
planning
to
No Don't
know
The information can be personalised on
business unit, department and/or location

What are your interests?

Internal Social Media

0%
10%
20%
30%
40%
Yes, it
works well
Yes Yes, but it
doesn't
work
We are
planning
to
No Don't
know
Do you use social media internally?

0%
10%
20%
30%
40%
50%
60%
What are the most important challenges with
internal social media, if any
(multiple answers available)

0%
10%
20%
30%
40%
Yes We are
planning to
No Don't know
There are goals for internal social media
Answered question 58
Skipped question 48

0%
5%
10%
15%
20%
25%
30%
35%
40%
Yes We are planning
to
No Don't know
Do you follow up on the goals for
internal social media?
Skipped question 48

0%
10%
20%
30%
40%
50%
60%
Yes, it
works well
Yes Yes, but it
doesn't
work
We are
planning to
No Don't
know
We use microblogging e.g. Yammer
Skipped question 47

0%
20%
40%
60%
80%
100%
Communication
(News feed)
Collaboration Knowledge
Management
Other (please
specify)
Yammer or other similar internal social media
is used for:
Skipped question 60

0%
10%
20%
30%
40%
50%
Very high
value
High value Some
value
Low value No value Don't
know
How much value has microblogging e.g. Yammer
created?
Skipped question 60

0%
10%
20%
30%
40%
50%
60%
70%
80%
Which system is used for microblogging
e.g. Yammer?
Skipped question 60

0% 20% 40% 60%
All employees
Everybody with a company email
Everybody except blue collar…
A selected group
None
Don't know
Other (please specify)
Who can use microblogging e.g. Yammer?
Skipped question 60

0%
10%
20%
30%
40%
50%
Yes, it
works
well
Yes Yes, but it
doesn't
work
We are
planning
to
No Don't
know
External consultants etc. have access to our
internal microblogging, e.g. Yammer
Skipped question 60

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Generate new ideas
Prioritize ideas
Get feedback and inspiration for innovation
We use the intranet/digital workplace to
Yes and it works well Yes Yes, but it doesn't work We are planning to No Don't know

News

0%
10%
20%
30%
40%
50%
60%
70%
Yes We are planning
to
No Don't know
The employees see the intranet/digital
workplace as the primary source for news and
information

0%
10%
20%
30%
40%
50%
60%
Yes, it
works well
Yes Yes, but it
doesn't
work
We are
planning to
No Don't
know
Most employees can write local news

0%
10%
20%
30%
40%
Yes, it works
well
Yes Yes, but it
doesn't
work
We are
planning to
No Don't know
Anyone can comment on the news

Homepage

0%
5%
10%
15%
20%
25%
30%
35%
Yes, it works
well
Yes Yes but it
doesn't work
We are
planning to
No
The home page is personalised centrally
based on e.g. location and department
Skipped question 48

0%
10%
20%
30%
40%
50%
Yes, it works
well
Yes Yes but it
doesn't work
We are
planning to
No
The home page is customised by the
individual employee e.g. links
Skipped question 48

0%
10%
20%
30%
40%
50%
60%
70%
Yes, it
works well
Yes Yes but it
doesn't
work
We are
planning
to
No Don't
know
The intranet is the default home page in the
browser

Mobile/Apps

0%
20%
40%
60%
80%
Yes, it works
well
Yes Yes, but is
doesn't work
We are
planning to
No
We have a mobile version of our intranet/digital
workplace, a responsive intranet or apps for parts of
the intranet
2014 Companies 2017

Skipped question 75
0% 10% 20% 30% 40% 50% 60% 70% 80%
News
Staff directory
Recording and sharing a video
Prediction markets internally
Course overview and booking
Human resource administration (salary, holidays, absence and…
Training of employees
Measuring employee performance?
Idea generation for gathering and prioritising new ideas
Gamification
Displaying information from our financial system
Authorising purchase invoices
Approving workflows
Registering work hours and/or absence
Internal social media
Video from top management
Management podcasts
Management blog and/or an "Ask management"-function
Collaboration e.g. Yammer
We have apps for the following
Yes, it works well Yes Yes, but it doesn't work

0%
10%
20%
30%
40%
50%
60%
What do you consider as a barrierto investing in mobile?
(multiple answers available)
Skipped question 47

0%
20%
40%
60%
80%
100%
Employees have mobile access to
(Multiple answers available)
Skipped question 62

0% 5% 10% 15% 20% 25% 30% 35%
Access to information
Better communication
Sharing and collaboration
Faster decision making
Productivity
Supporting business needs
Employee mobility
How much value has mobile created for:
Very high value High value
Skipped question 63

Systems for Intranet/Digital
Workplace

0%
10%
20%
30%
40%
50%
60%
Which system(s) are used for the intranet/digital workplace?
2007 Companies 2008 Companies 2009 Companies 2011 Companies 2014 Companies 2017 Future

Governance

0%
5%
10%
15%
20%
25%
30%
35%
Yes, it
works well
Yes Yes, but it
doesn't
work
We are
planning
to
No Don't
know
We have an overall written digital strategy
Skipped question 4

0%
10%
20%
30%
40%
50%
60%
Yes, it is very
detailed
Yes We are planning to No Don't know
We have a written strategy for our intranet/digital workplace

0%
5%
10%
15%
20%
25%
30%
35%
40%
To a very
large
degree
To a large
degree
To some
degree
To a small
degree
Not at all Don't know
Our strategy for the intranet/digital workplace
supports the business strategy

0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
The main intranet/digital workplace purpose is
(multiple answers available):
2011 Companies 2014 Companies 2017

0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Which department(s) own(s) the intranet/digital workplace?
2011 - Companies 2014 - Companies 2017

Management Support

0%
10%
20%
30%
40%
50%
Yes 100% Yes Partly No Don't know
Management supports the intranet/digital workplace
Top management Middle management

0%
10%
20%
30%
40%
50%
60%
Increase
heavily
Increase Remain
unchanged
Decrease Decrease
heavily
Don't know
The resources for the intranet/digital workplace will:
2007 Companies 2008 Companies 2009 Companies 2011 Companies 2014 Companies 2017

0%
10%
20%
30%
40%
> 1 1 2-5 6-10 11-25 26-100 100+
Number of full-time employees working with the
intranet/digital workplace?

Search/Findability

0%
10%
20%
30%
40%
50%
60%
Yes, it
works well
Yes Yes, but it
doesn't
work
We are
planning
to
No Don't
know
We have search on our intranet/digital workplace

0%
10%
20%
30%
40%
50%
60%
Very
important
Important Neither or Not
important
Not
important
at all
Don't
know
Is it important to improve the findability of the
information that the employees need to do their
job?

0%
10%
20%
30%
Very
satisfied
Satisfied Neither or Dissatisfied Very
dissatisfied
Don't know
How satisfied are the users with the
internal search functionality?

0%
10%
20%
30%
40%
50%
Very easy Easy Neither
easy nor
hard
Hard Very hard Don't know
How easy is it for users to find the information
they need to do their job?

0%
10%
20%
30%
40%
50%
60%
Increase
heavily
Increase Remain
unchanged
Decrease Decrease
heavily
Don't know
Investments in search technology will:

Adoption

0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
To a very large
degree
To a large
degree
To some
degree
To a small
degree
Not at all Don't know
It is a strategic priority to increase adoption of the
intranet/digital workplace:

Office 365

Skipped question 66
0% 20% 40% 60% 80% 100%
Outlook
Skype for Business
SharePoint
OneDrive for Business
Yammer
Video
Groups
Planner
Delve
Sway
PowerApps
Flow
Teams
Which parts of Office 365 are you using:
Yes and it works well Yes Yes but it doesn't work We are planning to

Thank you for your patience
Kurt@IntraTeam.dk
+45 4018 1655
@KurtKragh
@IntraTeam

Want to know your industry?
If you want to know what your industry is doing, we can give you the answers for these industries:
Manufacturing (16), Consulting (9), Financial (8), Insurance (7), Education (10), Other governmental (9),
Engineering (7), Healthcare (7), Municipalities (47), Construction (6) and Nonprofit (7),
And expect to be able to give you the answers for these industries in the future:
IT (4), Logistics (4), Trading (4), Energy (3), Pharmaceuticals (2), Retail (2), Trade union (2), Transport public
(2), BioTech (1),
We can also give you the answers for international organisations (87), organisations with more than 5,000
employees (73) or something else that suits your needs.

About the Survey
We have made surveys about intranets and now digital workplaces since we were founded back in 2000. Later
on, we started to survey the use of SharePoint. We benchmarked the first intranet in 2005 when we awarded
the first IntranetPrize to Jyske Bank. All this is now combined in one survey/benchmark.
This survey includes participants from 57 Danish companies, 31 companies from other countries, 44 Danish
municipalities, eight Danish schools and 10 Danish governmental organisations.
84 of these organizations had their intranet/digital workplaces benchmarked. They received an overall score
and a benchmark score for each of 18 catagories.

This is what the
free bencmark
looks like

Want your intranet/DW benchmarked?
If you want your intranet/digital workplace benchmarked contact Anette Wittenberg, AW@IntraTeam.dk or
Kurt Kragh Sørensen, Kurt@IntraTeam.dk
“The IntraTeam Self Assessment Benchmark has a lot of very valuable and detailed questions. The assessment
result gives you an insight into how your organization exploits the potential of a Digital Workplace.”
Thomas Maeder, Senior Digital Experience Manager, Swisscom
”We used IntraTeam’s benchmark with several hundred questions as our “baseline”, when we upgraded our
existing intranet. Each and every question is extremely relevant. Our score was significantly lower than
comparable companies - it made a strong impression on top management. Good starting point.
Recently we conducted a follow-up IntraTeam benchmark, which shows that we have made a quantum leap
forward since the baseline measurement with the establishment of the entire digital workplace (Office365,
SharePoint Cloud, Skype for Business, OneDrive, Yammer). We will use this benchmark as a 'lever' in the coming
phases of development with a new business case and budget negotiations with management to further
consolidate PANDORA Global Digital Workspace as a business-supporting digital platform."
Morten Dal, Global Intranet Manager, PANDORA A/S

Who helped us?
Gitte Hejselbak, Coloplast and Morten Dal, PANDORA have helped intensively with the survey. A humble thank
you to them.
The following persons have shared their needs to the survey:
Charlotte Houman, eBay
Christian Skjæran, VELUX
Jonas M. Dahl, Topdanmark
Majbritt Rohde Murmann, VELUX
Nina Nikolaisen, COWI

Want to know more?
UK
Marc Wright, simply-communicate, marc.wright@simply-communicate.com
Phone +44 (0)7979 803 029 or +44 (0)203 664 6720
Denmark
Anette Wittenberg, AW@IntraTeam.dk, Mobile +45 2835 1655
Kurt Kragh Sørensen, Kurt@IntraTeam.dk, Mobile +45 4018 1655

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