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Onrec Dubai 2009 Making the World your Recruitment Marketplace Simon Conroy , CEO3 March 2009
Why Do We Exist? Our aim is: ,[object Object],The first stage of our mission is: ,[object Object],[object Object]
Design
Build
Host & Support
Consultants
User experience
Branding and identity design,[object Object]
10.5m User Visits Jan ‘09 125k Live Jobs  Madgex Sites 3.9m CVs Online
Who Can Use Us Any brand with an interactive relationship with an engaged audience or community ,[object Object]
Newspaper
TV
Radio
B2C
PortalLeverage your sales team
How to Attract International Candidates to Dubai and the GCC?
ATTRACT ENGAGE CONVERT
SOLUTION= WWW.
UX + BRAND & ID + TECHNOLOGY = CONVERSION
BRAND & ID UX TECHNOLOGY
Overall Objectives Business/ Corporate: ,[object Object]
Build a candidate pool for future rolesProfessional Recruiter: ,[object Object]
Build a candidate pool for future roles for your clientsJob Portal/ Media Company: ,[object Object],[object Object]
BRAND & ID UX TECHNOLOGY
Setting the scene In April 2008, Forrester did a User Experience review of 12 US Job Boards  ,[object Object]
They applied tried and tested User Experience evaluation methods,[object Object]
© Eames & Eames (1977)
© Eames & Eames (1977)
Cognitive overload “What does this all mean?” Time investment: “How long is this going to take?” Users start an activity, e.g. Apply for a job Disorientation: “How do I proceed?” Fatigue “This is tiring” A reduced number complete the activity they set out to do Drop-outs
Example: Convincing applicants to publish CVs This page shown after a job application. A natural place to leave the site.  One of the highest value actions they can do here is publish their CV. We tested 4 different versions of this upsell (highlighted)
Clickthrough Uplift: -4% a b Control Condition c Clickthrough Uplift: 8.3% Clickthrough Uplift: 12.5% d
50% Increase in applications per user visit 30% Increase in job views per user visit Guardian Jobs 40% Increase in user visits Source: comScore Sept07, ABCe Sept 07, HBX Sept 07-Jan 08
68% Increase in Applications 24 Websites launched  in 10 months Haymarket: thirdsectorjobs 50% Reduction in cost  Per acquisition Sources: thirdsectorjobs.co.uk stats Jan-Jul 08, generated through Hitbox
BRAND & ID UX TECHNOLOGY
Captology: The study of computers as persuasive technology.
Technology isn’t the challenge anymore: developers can build almost anything that you can clearly envisage. The real challenge lies at the intersection of psychology, design and persuasion.
Captology: a field of research started by the Persuasive Technologies group at Stanford. As the owner of a job board, you must persuade site visitors that they should use your site.
Methodology: persona-based walkthrough
Four Dimensions of Credibility (Fogg and Tseng, 1999) Assumptions: what we think the site should look like Based on a reference from a third party. Based on Past Experience with the site or company Found from simple inspection.

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Onrec Dubai 3 3 9 V1 1

Editor's Notes

  1. i.e. none of them even scraped in as having a passable level of usability and ease of use. ...might think they’re small names, but....
  2. i.e. none of them even scraped in as having a passable level of usability and ease of use. ...might think they’re small names, but....
  3. So what did they find?
  4. i.e. none of them even scraped in as having a passable level of usability and ease of use. ...might think they’re small names, but....
  5. To understand what your users are really doing, you have to get up close
  6. You have to see the whites of their eyes and their facial expressions.
  7. Any kind of frustration or delay will cause a proportion of users to give up and leave your site. Any option that isn’t presented in an enticing enough will manner will equally cause drop-out. The cumulative effect is huge.
  8. i.e. none of them even scraped in as having a passable level of usability and ease of use. ...might think they’re small names, but....
  9. i.e. none of them even scraped in as having a passable level of usability and ease of use. ...might think they’re small names, but....