Presentation at JBoye 2017 on conversational interfaces for the enterprise - applications and risks.

1. Taking
conversational
design to the
next level
Sharon O’Dea
Founder and Principal Consultant, Lithos Partners

2. Credit: Jonathan Phillips
Employee
Life Cycle
Employee Value
Proposition
Talent
Development
Employee Satisfaction
Employee
Perks

3. Sum of all the perceptions
employees have about their
interactions with the organisation
in which they work. Ex is the
totality of an employee’s
experiences
Ex

5. Email
Intranet
ESN Self-serve HR
Learning
Management
Line of
business
applications
Records
management
CRM
Resource
planning
Inventory
management
Finance
Travel booking

6. What are chatbots?

7. Chatbots in the wild

8. Ex

9. Hype

10. @sharonodea

13. What does that look like?
Can I book holiday?
Sure. When for?
Book
I’m afraid someone else in the team is off at that time.
Would you like to ask your manager for an exception, or
try different dates?
Ask my manager Try different dates

15. Book meetings

16. Approve expenses

17. Frequently asked questions

18. Data capture

19. Repair Bot

20. REALITY
CHECK

23. HR IT Finance
Travel Learning Inventory

24. get search right first

27. poncho.is

28. getrescue.io

29. Bus Uncle (Singapore)

31. blog: intranetizen.com
web: sharonodea.co.uk
email: sharon@sharonodea.co.uk
twitter: @sharonodea