2. There’s a lack of clear guidance about enterprise collaboration
from regulators, which leads to nervousness.
Take a pragmatic approach to risk, ensuring that you effectively
balance the need for control against the need to realise the
project’s benefits.
Main Message
6. • Enterprise social collaboration
• Based on Jive
• Integrated with Sharepoint, MS Office, Lync/OCS
• 100 targeted use cases
• Replaced old Sharepoint 2007 intranet
The project
8. Information security
Data privacy and control
Governance
Compliance and monitoring
User behaviour and values
What are the risks?
Failure to realise
project benefits
9. Risk strategy
Managed risk
High risk High risk
Anarchy Repression
High cost of failure High cost of implementation
sweet spot
14. Comparative risk
Email
Lync/OCS SharePoint
Teamspace ESN
Compliancerisk
Little proactive control
over what is sent where
and to whom
Multiple versions of
content stored
Archives are often
inaccessible (hard drive)
Informality and perceived
lack of transparency leads
to potential risk
Monitored to identify
issues
Decisions or
conversations can’t be
revisited
Poor user experience
reduces risk as not used
extensively/proactively
Content is often out of
date
Monitored to identify
issues
Not mobile friendly
Single place where
content is held centrally
The transparency and
community awareness
drives content quality
Supports the Bank’s
monitoring processes
Mobile app for corporate
devices
15. Meeting regulatory and compliance needs
I
n
d
e
x
Autonomy
Search
Records
Management
Module
Activity: Posts, comments,
likes, shares, etc...
Activity records sent
to Enterprise Vault
records archive
Records Archive
queried according to
Bank standards
Data is stored on the Bank’s
systems. Configured to meet data
privacy requirements
Records Retention and Monitoring
enabled through Records Management
module
16. Public
• Anyone can
view
• Anyone can
contribute
Members only
• Anyone can
view
• Only
approved
members
can
contribute
Private
• Only
members
can view
• Members
can
contribute
Secret
• Only
members
can view and
contribute
• Doesn’t
show up in
search
Data privacy and control
19. “I am sorry to hear of this tragedy. My
thoughts are with those affected at this
time. I wish those who have been injured
a fast recovery. May God bless the
miserable child.”
Example
23. Real information for real people
Our rules:
Be respectful - make sure you're not doing or saying anything that could be seen as offensive,
threatening or inappropriate
Be professional - act as you want to be seen in any business environment and how you would in
any of the Bank's other channels
Respect confidentiality - the same rules apply as other Bank channels in terms of data protection
and confidential information. No private side information can be shared at present
Be open and transparent - make sure you're clear and accurate, and if you do make a mistake
you take steps to correct it quickly
Make sure it's yours or get permission - don't post anything including images and videos that
you don't have the rights or permissions to do so.
Professional standards, the Code of Conduct and the Bank policies all still apply
when using the Bridge, as they do with any other internal communication.
24. Collaborative behaviours
Look after us Pause to think Stay focused Be smart
Play niceBe valuableShare with care
Be yourself Give credit
Make it your own
26. Leadership
You mean bancassurance? I’ve worked on a deal like this and can give
you some advice. Here’s our team’s blog on it.
Great blog, great work! This is a great example of how we’re working
together across our segments and products for our clients.
Client wants corporate credit extended and personal life insurance set up
fast to cover business and personal debt. Any advice?
27. Which tool to use?
Urgency
Whole company1 Team Department
Audience size
Phone call
OCS
Email
ESN private message
ESN private group ESN members only group
Big call
ESN open group
Homepage news story
Email newsletter
All-staff email
More
Less
28. • Manage concerns about risk by methodically mitigating risks
one by one
• Systems can’t stop people being idiots: real people need real,
plain English communications
• Use carrots as well as sticks – show people how this makes
their lives better
• Take your lawyers to the pub
Key Points to Take Home