Networks are important for the effective flow of knowledge. Knowledge resides in people, not documents. It is better to connect people who have relevant knowledge and experiences rather than trying to document everything. Creating the right environment, with shared values and facilitative leadership, allows knowledge to flow freely between individuals and networks. This includes developing skills like reflection, advocacy and inquiry to better understand different perspectives.

1. Networks and the Effective Flow of Knowledge Geoff Parcell practical KM ltd

3. BP’s knowledge management framework Using Knowledge Knowledge in people and networks Captured Knowledge Learn during Learn after Learn before Individuals & Teams Goals Results £ Leadership & Environment

5. All observable knowledge and experiences I select "DATA" from what I observe I add MEANINGS I make ASSUMPTIONS based on the meanings I added I draw CONCLUSIONS I adopt BELIEFS about the world I take ACTIONS based on my beliefs Chris Argyris Ladder of Inference

8. HIV/AIDS one reality…

12. 5 levels of competence – Acknowledgement and Recognition We know the basic facts about HIV/AIDS. Level 1 - We recognise that HIV is a problem. Level 2 - We recognise that HIV/AIDS is a problem for us and we discuss it amongst ourselves Level 3 - We acknowledge openly with others our concerns about HIV/AIDS and the challenges it represents for us. Level 4 - We recognise our own strength to deal with the challenges and seek others for mutual support and learning. Level 5 -

13. Self Assessment of AIDS Competence

14. Ugandan fishing village

15. Cambodia

16. 1 2 3 4 5 Acknowledgement Care and Change Inclusion Vulnerable groups Learning and transfer Measuring change Adapting Ways of working Mobilising resources Level River diagram – defining capabilities

17. Connect

18. Khao Kwan (Holy Rice) Foundation, Thailand Organic Rice Farming KMI

19. Malaria response Kenyan village

21. Collaborate

25. "...the politics accompanying hierarchies hampers the free exchange of knowledge. People are much more open with their peers. They are much more willing to share and to listen.” Lord John Browne Peer Assists – Learning before doing Action What you know in your context What I know in my context What we both know What’s possible?

27. Collect Share

28. A few more What are the top ten things I need to know? Where can I get more detail? What can I re-use? Who can I talk to? Even more Still More More Lessons More Lessons Lessons Learned Knowledge Assets

29. Context and detail – where and when you need it… 10 key things Stories & quotes Lessons learned - detail Contact No. “ We sorted our knowledge and it was much……” “ “ “ “

33. www.practicalkm.com To learn more about the effective flow of knowledge: [email_address] or Come to my session on ‘Demystifying Knowledge Management’ tomorrow at 09:00 in the Iran room.