The next wave of technology is about to come crashing down on us, and surfing that wave are robots of all kinds, from household companions to industrial robots to self-driving vehicles and drones. These robots (who are themselves a kind of service) will infiltrate all manner of services, from taking on front-of-house duties to assembling and delivering goods. But incorporating robots into service is, not surprisingly, a design challenge. This talk uses Dan’s experience designing a home robot to teach lessons about designing services with robots involved. Safety, privacy, displaying robot intent, cooperation and movement between humans and robots…all of these need to be considered when adding robots to services. This may sound like scifi, but it’s happening now.
57. The addition of robots =
the end of services
as we know them.
61. I like to think
(it has to be!)
of a cybernetic ecology
where we are free of our labors
and joined back to nature,
returned to our mammal
brothers and sisters,
and all watched over
by machines of loving grace.
—Richard Brautigan