With growing Internet and innovation in technology, its not difficult to start a business purely with a webstore and almost no backend operations.
Once business starts to grow, not having sound back-office can be a big problem, e.g. not able to track howz everything going, or provide timely customer support or collect feedback from unhappy customers, and so on.
At times when business is not focusing on managing the back office well, its very easy to lose all the hard work gone in building, with just one bad customer experience.
Second CRM is an award winning business automation software solution, designed to make medium to large corporations more productive by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, billing & payments, customer service and operations.