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The Key to Innovation: Happy, Engaged, Valued Employees
- 1. A Key to Innovation: Happy, Engaged, Valued Employees Casey Coleman Senior Vice President — Global Government Solutions, Salesforce
- 2. A Key to Innovation: Happy, Engaged, Valued Employees Casey Coleman Senior Vice President — Global Government Solutions, Salesforce
- 3. It’s not a tech thing… it’s a human thing
- 4. P O W E R E D b y S E R V I C E™
- 5. 60% Companies known for having an exceptional customer experience have 60% more engaged employees
- 6. 60% Companies known for having an exceptional customer experience have 60% more engaged employees 14.9 Private sector employee engagement score is 77.1. Public sector is 62.2, a 14.9 point gap. (2018 Federal Government Best Places to Work)
- 7. 60% Companies known for having an exceptional customer experience have 60% more engaged employees 14.9 Private sector employee engagement score is 77.1. Public sector is 62.2, a 14.9 point gap. (2018 Federal Government Best Places to Work) 10% Only 10% of the government workforce is under the age of 30 – the lowest youth representation in a decade
- 8. Create an environment that celebrates different experiences. Take the time to internalize your mission. Be intentional about building your culture. Create an engaging culture. Here’s how. 1 2 3
- 9. Casey Coleman SVP Global Government Solutions @caseycoleman | casey.coleman@salesforce.com
- 10. Integration Advanced Analytics Application Development Platform Build Custom Experiences FedRAMP Government Cloud Communities and Self-Service Marketing and Outreach Contact Center and Case Management Collaboration Digital Commerce Relationship Management Learning and Engagement Intelligent Customer 360 Customer Success Platform
- 13. 1. Ethics and integrity in everything we do. 2. Climate of trust. 3. Challenge authority / support the decision. 4. Do routine things routinely. 5. Strive for win-win outcomes. 6. Empower the team to decide and act – push authority down. 7. Continuous learning.
- 14. In the tech industry we’re trying to solve big problems. We need diversity of thought. We can’t just have one person in the room making decisions for the entire population. “ “ — Rebe de la Paz Co-founder, PepUp Tech Watch film: https://www.youtube.com/watch?v=0N4o1 nJEaLE
- 15. Create an environment that celebrates different experiences. Take the time to internalize your mission. Be intentional about building your culture. Create an engaging culture. Here’s how. 1 2 3
- 16. thank y u