This document discusses the importance of civility in healthcare teams, as rudeness can negatively impact patient outcomes. It notes that incivility can lead to a 61% reduction in cognitive ability for the recipient of rude behavior and decreases performance and willingness to help others among staff who witness it. The document advocates that how team members behave towards each other is the greatest factor in competent team performance, and promotes increasing teamwork, information sharing, and compromise to achieve better results.

1. When we permit rudeness our patients die
unnecessarily
@civilitysaves

7. Complexity

8. High Certainty about the solution to the problem. Low

9. High Certainty about the solution to the problem. Low

10. High Certainty about the solution to the problem. Low

11. High Certainty about the solution to the problem. Low

12. High Certainty about the solution to the problem. Low

13. Where do we get results in trauma?

14. High Certainty about the solution to the problem. Low

15. High Certainty about the solution to the problem. Low
Increasing teamwork

17. High Certainty about the solution to the problem. Low
Increasing teamwork
Increasing compromise

18. In complicated and complex situations information
sharing positively predicts performance

19. The pool of information

22. Teams

26. Variation in outcomes for complicated/complex
situations
Catastrophic
outcome
Amazing
outcome

27. The pool of information

30. How we behave towards each other is the single greatest
factor in how well competent teams perform.

32. Incivility

33. Have you seen rudeness at work?

34. How did it
feel?

35. How did you respond to the
rudeness?

37. Impact on the recipient
61% reduction in
cognitive ability

38. Impact on staff onlookers
20% decrease in
performance.
50% reduction in
willingness to help
others.

42. My mum

44. what a wonderful
opportunity….

45. civility saves lives