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Power of Print North
Doordrops and Inserts: Stronger together for today’s
                  marketing mix
Connect with the DMA…
• The #tag for this event is: #dmaprint

• LinkedIn: DMA: Direct Marketing Association (UK)
  Limited

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• Email: dma@dma.org.uk or events@dma.org.uk

• Phone: 020 7291 3300 or 0161 918 6722
Thank you to today’s sponsor…




  To find out more about Antalis McNaughton and how they can help you please visit



 www.antalis-mcnaughton.co.uk
Today’s agenda
•   13.30 – 14:00   Registration and Coffee
•   14.00 – 14:10   Welcome from the Chairs
•   14.10 – 14.40   The Power of Paper
•   14.40 – 15.10   Doordrops and Inserts:
                    Brother and Sister Media
•   15.10 – 15:45   Research – How many
                    respond online?
•   15.45 – 16:15   Refreshment break
•   16:15 – 16:45   Integrating with the “digital
                    world”
•   16:45 – 17:30   Panel Debate and Close
Two Sides and Print Power
  The Power and Sustainability of Print Media

                                      7th March 2012



The Power and Sustainability of Print,th February, 2010
Print Power Presentation to Canon, 4 DMA, Leeds, March 2012
The European ‘Print Power’ campaign

Objective
Print Power aims to strengthen the position of print in
today’s multi-media world and maximise print’s share of
the total marketing & advertising spend in Europe.
PrintPower will tell the story of print and paper’s
sustainability and effectiveness


                     A pan-European initiative


The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign

Communication
Effectiveness (brand Print Power)
Print Power will demonstrate to media-mix decision makers
   the effectiveness of printed media as a vital channel for
   marketing and advertising. Famous brands will be used to
   prove the effectiveness of print media in newspapers,
   magazines, direct mail, brochures, catalogues, folders,
   corporate reports and general business communication.



The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign

Communication
Sustainability (brand Two Sides)

Two Sides promotes the responsible production and use of
  print and paper and dispels common environmental
  misconceptions by providing users with verifiable
  information on why Print Media is an attractive, practical
  and sustainable communications medium



The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign

Communication
    • Keep the effectiveness campaign and sustainability
         initiative separate
    •    Do not mix messages
    •    Effectiveness must be hard hitting, provocative, forceful
    •    Sustainability must retain authority and balance. Factual
         and informative
    •    Mixing would dilute and reduce impact of each



The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign

Print Power Partners

                                                                    Marketing &
        1             2             3             4             5   Advertising
                                                                     Audience




1.    Pulp & paper production CEPI, CEPIFINE, CEPIPRINT, EPIS.
2.    Paper merchants EUGROPA.
3.    Printing INTERGRAF, ERA, VDMA, FEPE etc.
4.    Publishing FIPP, FAEP, EPC, WAN-IFRA, ENPA, INMA, Fedma.
5.    Postal & distribution IPC, Distripress, PostEurop


The Power and Sustainability of Print, DMA, Leeds, March 2012
Print Power
                  The Effectiveness Campaign




The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign

Five ‘intrinsic’ qualities of print media:
• longevity
• authority
• reading (haptic) experience
• real world experience
• single attention
No other channel can offer this
combination of qualities
The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign
Print media ‘selling’ messages:
•   Print has impact
•   Print is creative
•   Print engages
•   Print is versatile
•   Print is persuasive
Print = Effective
Specific themes: print and younger generations
(“digital natives”), innovation in printing, ....
The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign
   Communication flow
                                                           QR code
                                         Advertisements


                                                                                 Fulfillment
                                                                                 brochure
                  Direct mail
                                                 Marketing
                                                 &
                                                 Advertising
                                                 audience

                      Press
                      release
                                                                                       Website


                            Social Network
                            Sites                               Online banners

The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign

“I am the only thing you’re
looking at right now”
The Campaign:

• General ad
• Print is engaging
• Vital part of modern media mix




The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign

“The only thing missing
from your campaign is me”
The Campaign:

• General ad
• Print is engaging
• Vital part of modern media mix




The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign

Print Power Website
• News resource
• Links to other countries
• Key advantages of different
  Print Media channels
• Registration page for data
  capture




The Power and Sustainability of Print, DMA, Leeds, March 2012
The European ‘Print Power’ campaign
  Focusing on the real returns for advertisers:
 • Every £1.00 spent on Print Advertising yields £5.00 in
   revenue                                   Microsoft, UK study

 • Reader exposure to an a magazine campaign will
   increase sales revenue by 11.6% from 10% (non-
   exposed), to 21.6%, (exposed)                PPA survey 2008

 • On average, for every £1.00 spent on direct mail,
   £14.00 is generated, with some campaigns even
   going up to £40.00                             Royal Mail, UK


  Do we always sell print media in this way?
The Power and Sustainability of Print, DMA, Leeds, March 2012
Round Tables have created the basis of the
2011 campaign
 • Well known Brands and designers discuss print media

 • Three themes:

        • Relevance in a multi-media world
        • Creativity
        • Integration

 Four page exposure in Marketing Magazine, the UK’s
   premium magazine for senior marketing people

The Power and Sustainability of Print, DMA, Leeds, March 2012
Round Tables have created the basis of the
2011 campaign
 April theme: Relevance and Longevity
 Venue:       Stationers Hall




The Power and Sustainability of Print, DMA, Leeds, March 2012
Print stands the test of time
          Print is a place in the (integrated
          communications) puzzle. Its part of the
          journey                                                                        In the past few months we
          Print is usually the first port of call...will                                 have seen Google, Vodafone,
          always have a place in the marketing of                                        Boden, Asos,, online retailers,
          fashion brands                                                                 investing in their own print
          Sushma Sagar, Banana Republic                                                  magazines
                                                                                         Julia Hutchison, APA

                                                           I’m seeing people reappraising
       Print is growing in importance to                     print.. Looking at its creative
       us. People look at different                         appeal. Print is the only thing
       channels for interest, but there are                  that plays to all the senses.
       certain media where they definitely                                                             Print.... Needs to
                                                             Mark Thomson, Royal Mail
       make the decision to buy. Print is                                                              be more targeted
       one of the, and the web,                                                                         Bastien Hibon,
       surprisingly, is not.                                                                            Mercedes GP
       Danny Homan, Historic Royal
       palaces
                    Print works best when we use it to inspire to                  The print medium is much
                    interaction. Print is an incredibly powerful tool.             underestimated.
                    Print creates trust                                            John Willacy, MC&C
                    One of the problem that print facesis that people
                    make the decision in print but google takes the
                    credit because its the last click.
                    Rik Haslem, RAPP UK
The Power and Sustainability of Print, DMA, Leeds, March 2012
                         Rapp UK
 Print Power Round Tables, 2011
Round Tables have created the basis of the
2011 campaign
 June theme: Creativity
 Venue:      PwC, More London




The Power and Sustainability of Print, DMA, Leeds, March 2012
Brands get creative in print                                         Part of the difficulty is
                                                                      reasserting where print fits in
                                                                      the value chain, engaging
          We ensure that we integrate all types of
                                                                      early enough with the client
          media into our communications and that
                                                                      Simon Steele, Guttenberg
          they are measured accurately, both                                                            In B to B we’re
                                                                      Networks
          individually and collectively. But some of                                                    experimenting quite
          our initiatives have specifically been                                                        heavily with print.
          about print. It’s not what our customers                                                      Direct Mail....giving
          would expect                                                                                  customers the
          Sarah Speake, Google                           The targeted potential and                     chance of breathing
                                                         measurability that print gives us              space among the
                                                         means that still forcing                       noise and the daily
   Everything has changed and nothing
                                                         ourselves down that road. Print                drudge of email
   has changed. Print still does all the
                                                         represents about 1/3 of our                    overload
   things it used to do brilliantly
                                                         overall spend and will continue                Sarah Speake,
   But Print is becoming an add-on. It’s
                                                         to do so,                                      Google
   not getting the same care and
                                                         Andy Graydon, Which?
   attention and creativity
   If you look at Cannes, and other
   awards, there’s less good work in the
   UK in print than there used to be         If we recruit subscribers through a digital channel, we see 30 -40% churn at
   David Prideaux, Publicis Chemistry        the end of the year. If we recruit via a print channel, we’ll see 13 – 14% churn
                                             and, at the end of 5 years, they’ll be significantly higher net lifetime values,
                                             almost a 100% difference.
                                             Print provides ‘Dwell Time’ in a blip-culture world. Print is an expensive
                                             medium but you can see the returns from it.
                                             Mike Colling, MC&C


The Power and Sustainability of Print, DMA, Leeds, March 2012


 Print Power Round Tables, 2011
Round Tables have created the basis of the
2011 campaign
 September theme: Integration
 Venue:           ‘Blue Fin’, offices of IPC




The Power and Sustainability of Print, DMA, Leeds, March 2012
Print meets the integration challenge
                                                                             Part of the difficulty is
                                                                         reasserting where print fits in
           With Print there is the opportunity to be
                                                                           the value chain, engaging
           a jump off point for an immersive world.
                                                                          early enough with the client
           Zaid Al-Zaldy, TBWA/London
                                                                          Simon Steele, Guttenberg
                                                                                   Networks
  Our spring catalogue is anticipated by                                                           Direct Marketing works for
  customers like a subscription to a               Sometimes digital leads to us                   us and my best pack have
  magazine. But different channels                 being self-indulgent and we                     a 10% return rate, with a
  engage. Print is the enabler to begin,           forget the power of a TV ad.                    cost per sale of £12. . We
  continue and further the conversation.           You have to be clear what your                  mail people on the
  I’m doing a shed load more print than            brand is about and make it                      birthday of their pets as an
  I was before. With packs we get a                portable                                        insurance reminder. It has
  50% response to multi channel                    Andrew Warner, Expedia                          not worked on email but as
  customers and retention rates have                                                               a birthday card it works
  tripled.                                                                                         phenomenally.
  Alison Lancaster, White Stuff                                                                    Peter Markey RSA/More
                                                                                                   Than

                 I am a big advocate of print
                 although I think the standard of           I’ve ended the year with money remaining
                 print ads is declining                      in my digital budget because it is hard to
                 Andrew Warner, Expedia                        prove ROI in the way you can do with
                                                                             direct mail.
                                                                  Peter Market, RSA/More Than


The Power and Sustainability of Print, DMA, Leeds, March 2012


 Print Power Round Tables, 2011
Round Tables have created the basis of the
2011 campaign
 ‘Grand Finale’

 Autumn Seminar at Stationers’ Hall
 7th November 2011

 •      Open Round Table hosted by
        Marketing Magazine

 •      Two Sides 10 Country research
 •      Info on new B to C campaign
 •      Launch of the Print Power new
        Magazine

The Power and Sustainability of Print, DMA, Leeds, March 2012
Print Power Magazine
Promoting the effectiveness of Print in a multi-
channel world
Issue 1, March 2011
Two versions:
Generic –
10,000 copies for general distribution
(5,000 sent to printers by BPIF)
Personalized
10,000 to Print Media buyers and influencers
5,000 to advert responses

Decision to issue 3 x a year
Editor, Sam Upton and Designer, Richard Wise
  appointed.
The Power and Sustainability of Print, DMA, Leeds, March 2012
Print Power Magazine
Promoting the effectiveness of Print in a multi-
channel world
Issue 2, March 2011
Look and Feel of a ‘real’ magazine
More newsy and engaging
Adverts offset cost and add to experience
Maintain focus on key media channels
Thanks to Magazine Group for help and advice:
Will Stone/Terry Parry,   UPM
Darren Coxon,             Pensord
Patrick Fuller,           APA
Andy Pike,                Duplo International
Graham Leeson,            Fuji UK Graphic Systems
Martin Webster,           HSPG
Maxine Elliott,           SAPPI UK Ltd
Richard Wilson,           Flint Inks
Kathy Woodward,           BPIF
Nick Barbeary,            IOS/Lateral Group
Matthew Parker,           Print and Procurement



The Power and Sustainability of Print, DMA, Leeds, March 2012
Print Power Magazine
Promoting the effectiveness of Print in a multi-
channel world
Issue 2, March 2011
13,500 addressed copies will be sent in the
  next two weeks

Reply paid card to get feedback

Telephone follow up to random recipients.

What works/what doesn’t

Next issues planned for February, June,
  October 2012

The Power and Sustainability of Print, DMA, Leeds, March 2012
Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
The world of Print Media is changing
And we have a great environmental story




Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
‘Two Sides’
         The Sustainability Campaign




Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
Is this the way we want the
world to see us?




 Print Power Presentation to Canon, 4th February, 2010
 The Power and Sustainability of Print, DMA, Leeds, March 2012
Is this the way we want the
world to see us?




 Print Power Presentation to Canon, 4th February, 2010
 The Power and Sustainability of Print, DMA, Leeds, March 2012
The ‘Two Sides’ campaign
‘Two Sides’, advertisements




Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
The ‘Two Sides’ campaign
Two Sides messages are being developed
across Europe
Some variation but image consistent




Austria                    Italy                      Portugal   Finland
Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
The ‘Two Sides’ campaign
‘Two Sides’, resources-laden website
c. 4000 visitors a month




Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
‘Two Sides’, digital printed Sustainability booklet,
  personalised for all members, March 2010




  Translated into Finnish, Portuguese, Japanese!
  Mills and Merchants have done versions
  Other versions for printers and publishers
Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
Misleading statements and misinformed anti paper
   organisations are growing




   Take this example........




Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
Misleading statements and misinformed anti paper
   organisations are growing




   Or this........




Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
The ‘Two Sides’ campaign
‘Two Sides’, addressing Greenwash, Case Study:
 BT
 ‘Do your bit for the
 environment and go paper-free
 ‘Save ££’s and trees with
 paper-free billing’

Outcome
BT have now changed messaging and do
not refer to ‘saving trees’ or ‘e-billing
being environmentally more friendly’.
Two Sides will now continue discussions
with other major Corporates.
Two Sides has credibility and can debate
with authority.


Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
The ‘Two Sides’ campaign
‘Two Sides’, addressing Greenwash,
New ‘Stop Greenwash’ Campaign
Active campaign to CEO’s and Head of Legal Department
• 53 Utilities
• 28 Banks
• 24 Telecoms

Two Stages
• General Letter to all CEOs and Head of Legal
• Specific letters to offenders, threatening action
• Open Letter to Newspapers

Widespread publicity for the campaign
Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
The ‘Two Sides’ campaign
‘Two Sides’, addressing Greenwash,
New ‘Stop Greenwash’ Campaign

43% of Banks
70% Utilities
30% Telecoms
were making false statements

•    Widespread PR
•    Lots of Trade Press coverage




Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
The ‘Two Sides’ campaign
‘Two Sides’, addressing Greenwash,
New ‘Stop Greenwash’ Campaign

Successful outcome!
•    83% of Banks
•    64% of Utilities
•    100% of Telecoms
have changed their messages!

Press and Radio coverage
Campaign Continues


Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
The ‘Two Sides’ campaign
Researching consumer opinions


Understanding how consumers view print and paper, in a multi media
world, is fundamental to devising new marketing campaigns




Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Two Sides
European and US
Consumer Survey




A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Two Sides
European and US
Consumer Survey

Results


A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Survey Headlines
     10 countries
     UK, France, Germany, Italy,
     Finland, Austria, Portugal,
     The Netherlands, Spain, and
     the USA
     5,000 online interviews, 500
     per country using the IPSOS
     Consumer Panel
     Split by gender, age and
     religion
A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Purpose
   To discover the strength and
   extent of public opinion about
   the environmental impact of print
   and paper
   To discover how such opinions
   may be playing a part in the
   reduction of use of print media
   as consumers are attracted to
   new media channels


A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Outcome
   Research should deliver
   valuable insights for a campaign
   that aims to counter negative
   attitudes to the use and sourcing
   of paper and print (forest and
   recycling issues).
   Provide background material to
   be used in publicising print and
   paper’s attractiveness and
   sustainability

A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
European Results
   Results are for all European
   countries participating
   Age exceptions are given where
   significant
   No significant UK differences




A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Consumers prefer paper and see it as a
sustainable way to keep records
Consumers like paper,
particularly the younger
generation! reading from paper, (83%
   80% prefer
     of 18 -24 yo)
     74% believe that paper is more
     pleasant than other media, (78% of 18-
     24 yo)
     54% agreed that paper records are
     more sustainable than electronic
     storage, (57% of 18–24 yo)
A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
And for important documents, consumers
want them on paper
How would you like to keep
important documents?
     58% prefer to keep important
     documents on paper, (63% of 18-24
     yo)
     27% prefer to keep electronically
     16% have no preference



A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Consumers want recyclable products but
maybe don’t connect this with paper
Recycling and renewability
  issues
     97% see recyclability as the sign of an
     environmentally friendly product
     68% understand that Print Media is based
     on a renewable resource
     49% believe that the industry has a low or
     average recycling record
     Consumers think that recycling rates in
     Europe are c 20 - 40% (Act.69%)
A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Is forestry a consumer concern?

Drivers of consumer concerns
     43% said Poverty and Social inequality
     is their main concern
     22% are concerned about threats
     against the environment
     6% regard forestry as the most
     worrying issue today


A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Consumers are not aware of paper’s true
forest impact
Misunderstanding continues
      80% believe European forests are
      smaller or the same as 50 years ago.
 (Act. 30% bigger)

      Paper is seen as having the biggest
      impact on the forest, bigger than fuel
      and the same as construction.
(Act. Paper manufacture uses only 11% of the worldwide forest harvest.
       Fuel and construction are the biggest users)



A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
There is a belief that forests are under
threat from the use of paper
Paper and Forests

     76% believe that there is a connection
     between paper manufacture and loss
     of tropical rainforest
     73% are concerned about print and
     paper’s effect on forests



A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
E-communication is regarded as more
environmentally friendly
What’s the most
environmentally friendly way to
read?       Electronically On Paper

Newspapers                   67%                  13%
Book                         52%                  28%
Magazines                    62%                  17%
Mail                         71%                  10%
A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Print Media needs to promote its
environmental friendliness
Impact of advertising is limited
     14% of consumers have seen adverts
     promoting the environmental
     sustainability of print media




A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Adverts , where seen, have impact!

Consumers receptive to information
     88% find adverts about print media’s
     sustainability useful
     75% think adverts are credible




A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
Consumers’ Environmental Perceptions of Print & Paper
Consumers’ Environmental Perceptions of Print &
Paper
Lessons to be learned
     Paper is still the preferred information medium for
     reading and storage of documents – all ages
     18-24 year olds appear to appreciate paper more
     than older age groups
     Paper is not seen as an environmentally friendly
     way to read
     Consumers do not understand that European
     forests are getting bigger
     Print and Paper is seen as a sustainable resource,
     but this needs reinforcement
     Consumers like recyclable products and need a
     better understanding of the industry’s good record
     Informative marketing is needed and can be
     influential
A multi country survey commissioned by Two Sides, September,
2011
Not for distribution outside of the Print Power/Two Sides organisation
‘No wonder you love paper’




 • Talks directly to consumers
 • Builds on research showing preference for paper based
   media
 • Adverts being tested in 6 countries in January/February
Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
The ‘Two Sides’ campaign
 Membership continues to be a priority
 If you are a member – thank you and please
 encourage others
 If you are not – please join!
                           Contacts:

                           Martyn Eustace           mje@twosides.info
                           Tim Bowler               trb@twosides.info
                           Vince Collins            vc@twosides.info
                           Sarah Collins            sjc@twosides.info


Print Power Presentation to Canon, 4th February, 2010
The Power and Sustainability of Print, DMA, Leeds, March 2012
Door Drops & Inserts:
Brother & Sister Media
     March 7th 2012
Agenda

Customer journey
Targeting/ journey
 Customer Integration
Measurement
CUSTOMER
 JOURNEY
The Customer Journey
The Customer Journey


                        ACTIVE EVALUATION
                   2.    Information gathering, shopping




                                LOYALTY LOOP

   #1                                                            #3
                                                                 #2
   INITIAL                                                      MOMENT
CONSIDERATION                                                      OF
     SET                                                        PURCHASE




                                                           4.
                  POSTPURCHASE EXPERIENCE
                               Ongoing exposure
The Customer Journey
TARGETING/
INTEGRATION
Targeting/ Integration
Targeting/ Integration
Targeting/ Integration
Targeting/ Integration – A brief mention about the Creative!

Creative
Considerations are
key

We only have a split
second to make our
mark!

* Source:
Eyetracker Research
2011



  Example: Easy to tear bold coupon on right receives more attention than at bottom
Targeting/ Integration – A brief mention about the Creative!
Targeting/ Integration – A brief mention about the Creative!

 Summary of Eyetracker Research
   Fronts are looked at more than backs
   Offers must be bold and clear
   Ensure the offers inside are advertised on the outside of the
 leaflet
   For FMCG and retailers, coupons must be easily accessible –
 perforated & max of 2 sides to tear
   Samples should be on contrasting backgrounds to ensure
 standout
   A pattern and flow of information processing exists:
         Eye starts top centre left – key visual or offer
         Move upwards – branding
         Eye moves to right – further offers / coupons
         OR drag eye to bottom with bold text then to the right
Targeting/ Integration
MEASUREMENT
Last Click Doesn’t Win
Last Click Doesn’t Win

The media mix required to produce a purchase is like organising a relay
team
Last Click Doesn’t Win
The Magic Number




                   52%
The Answer is…….




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Measurement
Measurement
                              45%
                                      41%
                              40%


                              35%
 Response : Sale Conversion




                                                     30%
                                                                                               Avg Conv = 28%
                              30%                                   27%
                                                                                       24%
                              25%

                                                                                                            18%
                              20%


                              15%


                              10%


                              5%


                              0%
                                    Door Drops   Loose Inserts   Directories   Supplements & Listings   National Press
Measurement




   Doordrop ROI: 1.91    DM ROI: 0.58   Doordrop ROI: 1.43 DM ROI: 0.81
            Inserts ROI: 0.87                Inserts ROI: 1.66
Summary

Customer Journey
Targeting/ journey
 Customer Integration
Measurement
Testing
2011 Research Project

CJ: Managing Director - All Response Media
Response rates declining

Consumers increasingly embracing the
internet

Measurement vital to understanding value

(still) Feel print medium only partially judged
Previous research:
◦ Online response = 52%
◦ Range was 24% to 76%


2011 - Insert Council collaborated with D2D
Council to include door drops

Clients from wider range of sectors:
◦ Charity, Finance & Retail
Timing: April - Jun 2011

Volume: 3m items

5 clients

11 titles / distribution methods
Excluding the retail client the average %
response to go online has risen….




           56%
250,000 A4, 2pp leaflets
Distributed via Newshare
Mosaic targeting (from existing customers)
Overlaid on town catchments
Results:

80% of sales in-store
20% of sales online

90% of online sales from new customers
Upmarket charity that
appeals to older, more
male donors

800k inserts in both
national press and
lifestyle titles
Results:

59% of donations online

Similar to average %
across all activity
Cancer insurance product:
New to UK market

650k inserts in national
press and lifestyle titles

300k door drop /
Newshare
Results:

83% of response was online
All of door drop response was online

23% of all response was “Search Engine”
250k via Royal Mail door drop, 250k via
Newshare
Used customer profiles to target relevant
Financial ACORN Types
Results:

50% of leads were online
50% leads offline

27% of leads were converted to sale
Campaign similar to previous research
500k inserts across national and lifestyle
titles
Results:

Online response was 32% (up from 27% in
previous research)
◦ NB 3 response routes: Phone, coupon and web


Still affected by type of title
◦ Mass market TV title: 10%
◦ Mid market Sun: 29%
◦ Mid / upmarket Sat: 54%
Ave.

   %
Response   20%   59%   83%   50%   32%   56%
 online
Online response is increasing

Online response range: 20-83%
◦ “Personal” sectors are higher (as previous)
◦ Retail still had 20% online – and new customers!


Other factors affect % response online
◦   Product being promoted
◦   The number of response channels
◦   The readership demographics
◦   The online usage of that readership
Coupons (still) a chosen channel

Importance of phone

But increasingly web

With added new technologies….


Vital that client data is measured correctly
Online response is significant

Measurement is more vital than ever

New technology can make measurement
easier and more accurate

New response channels can bring new
customers

The Power of Print can work with the internet
A lot – so we had better measure it!

     cj@allresponsemedia.com
Coffee break…



The next session starts at 16.15
Integrating with the ‘digital world’




By    Alistair Ezzy
      Business Development Director
Agenda

    Evolution of Print

    Digital print

    Targeting

    Digital Media

    Summary
Evolution of Print
                                                                           2011


                                                                        Social Media
                                                                Email
                                               Credit Crunch
            Market trends favoured conventional packs
          Print Management began to take off
          More emphasis on pack cost


                                Mailings became more targeted
                           Bespoke mailing pieces
                      ROI was the key driver
                Initially producing OPM for Agencies
1992 GI
Founded
Events have conspired against us


Our world became less about…

“Producing relevant and innovative marketing communications to
  engage with the recipient and drive improved response rates”

                    …and more about…

“How cheaply we can produce an A4 Letter and enclose it to a DL
  envelope?”
Digital Print
Not just gimmicks
Case study – Sky

  Sky wanted to use regionalisation to increase response. To do this
  meant using colour imagery but given the variety of locations, it was
           impossible to do this using conventional printing


   The Test pack contained clear regionalisation from the area - this
    included the TV region, Name of block of flats, Street Name or
   Town Name. To emphasis timing, the date of the switch over was
                  included in that area in both packs


   The Test Pack carried a map of where the recipient lived and what
      was going to happen in their area. The Core pack contained
 references to regions which were not supported by imagery and there
            was only generic regionalisation in the brochure
Variable Maps
Results

 While the whole campaign met target, the test packs were 50%
 more responsive.

 Showed regionalisation and variable digital print works

 Will use digital print on future campaigns


 “We were delighted with the success of this campaign which used regional references
to make the pack more relevant to the recipient. GI Direct were instrumental in ensuring
 the variability was efficient and accurate and their capability in digital print allowed the
                                 campaign to be delivered ”

                                      Fiona Millard
                             Print Production Manager, SKY
What worked?
Case study – Adrian Flux


 Insurance company wanted to improve the response rates from
            their monthly trigger insurance mailings




   With assistance from GI Direct, changed 25,000 packs per
      month to maximise the use of colour personalisation



   Now use 30 different variable images per month based on
   vehicle the customer owns. Gender and age images used
                   initially but not as effective
Multiple images and highlight colour
Different brands
Results

    Percentage of people taking out a new policy were 1.27%

    Now percentage of new policyholders is 1.81%

    This shows an increase of over 30% of new policyholders

    Have rolled out use of digital variable to more campaigns
Targeting
CRUK – Free Will Service

 Twice a year

 Personalised with solicitors’ names
 and addresses

 Volume varies from 500,000 to
 1,400,000

 Geographic segmentation – 252
 segments

 Local solicitors are part of campaign
Molson Coors

 Segmentation to postcode sector to nearest two pubs

 Personalised with pub name

 Strong offer and call to action

 Drive time analysis
Digital Media
QR Code usage




DMA Mobile & Shopping – What’s going on? October 2011
What is a QR code?

A QR (Quick Response) Code is a 2d barcode that contains a
  website address
When scanned by a Smartphone, it takes the user direct to the
  website

It can:
Take your customer to the relevant part of your website
Take your customer to an App to download
Link them directly to an offer
Take them to a phone number to call
Use bit.ly to monitor traffic
Sky Pop Up
 Part of a fully integrated multi channel campaign

 Used as a trigger to other stages of the customer
 journey

 Use of QR code extended life of door drop

 Added content and movement to static printed
 piece
What are Microsites?

  a mini-website - typically only has 1-3 pages
  sits outside the main website

  ToysRUs
   cute baby competition
   sits on GI’s servers, customers upload pictures and details


  Habitat
   used as an offer page from the emails, the offer has a printable offer with
   personalised barcode
ToysRUs - GURL
Habitat - PURL

                                  Text, links and imagery vary
                                  depending on segmentation


    Creating the offer: PURL

    Fully personalised offers

    Fully personalised graphics

    Easy and quick to implement

    Powerful reporting
Augmented Reality

AR is a way of creating a 3D virtual image of a product using print, a
 webcam and a website
Social Media

 Communities with a common interest
 Creating Conversations
 Can be integrated with Direct Marketing
 Different response mechanisms and measurement
A perception gap




  Brands           Consumers




                      Neolane 2012
Are consumers ready?




                  Razorfish




                              Neolane 2012
Social Media - examples

  Mont Blanc sent beautifully written letters that were bogus requests for
  money.
  The strapline was ‘There is nothing more genuine than a hand-written
  letter’.
  It was sent to bloggers and leading journalists and created £33,000
  worth of ‘free’ media.

  RNLI were looking to target younger people.
  They sent 12 influential YouTube video bloggers a controversial
  message in a box - ‘Your generation has been branded selfish, ignorant
  and violent’. The box also contained a camera along with an invitation to
  rewrite the headlines.
  Each blogger generated a massive response online resulting in
  hundreds of thousands of young people learning about the RNLI. And
  500 young people aged 16 to 22 joined the RNLI as volunteers.

Case Studies from Mail Media Centre website www.mmc.co.uk
Mobile

  Over a quarter of adults (27 per cent) and almost half of teenagers
  (47 per cent) now own a smartphone, according to Ofcom’s latest
  Communications Market Report. Most (59 per cent) have
  acquired their smartphone, which includes devices such as
  iPhones, Blackberrys and Android phones, over the past year

  37 per cent of adults and 60 per cent of teens are ‘highly addicted’
  to them



Ofcom: Communications Market Report August 2011
Summary

Relevance to recipient

Print has a role in multi channel campaigns

Is a launching pad

Can be a link into Social Media

Complementary not competitive
Thank you!




 Alistair Ezzy
 Business Development Director
 GI Direct
 07970 232 491
 alistair.ezzy@gi-solutionsgroup.com

 www.gi-solutionsgroup.com
 www.creativeformats.com
We hope you enjoyed today’s session
         Presentations will be emailed to you tomorrow.
         A final thank you to all of today’s speakers:
                         Mark Davies, TNT Post
                        CJ, All Response Media
                      Martyn Eustace, Two Sides
                      Kelly Farrington, Media Wow
                   Alistair Ezzy, GI Solutions Group
                    and of course our sponsor:
                          Antalis McNaughton

Please return your completed evaluation forms and badges to the registration
                   desk we look forward to seeing you again!

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DMA North- The Power of Print, 07.03.12

  • 1. Power of Print North Doordrops and Inserts: Stronger together for today’s marketing mix
  • 2. Connect with the DMA… • The #tag for this event is: #dmaprint • LinkedIn: DMA: Direct Marketing Association (UK) Limited • Twitter: @DMA_UK/ @DMANorth • DMA Website: http://www.dma.org.uk • Email: dma@dma.org.uk or events@dma.org.uk • Phone: 020 7291 3300 or 0161 918 6722
  • 3. Thank you to today’s sponsor… To find out more about Antalis McNaughton and how they can help you please visit www.antalis-mcnaughton.co.uk
  • 4. Today’s agenda • 13.30 – 14:00 Registration and Coffee • 14.00 – 14:10 Welcome from the Chairs • 14.10 – 14.40 The Power of Paper • 14.40 – 15.10 Doordrops and Inserts: Brother and Sister Media • 15.10 – 15:45 Research – How many respond online? • 15.45 – 16:15 Refreshment break • 16:15 – 16:45 Integrating with the “digital world” • 16:45 – 17:30 Panel Debate and Close
  • 5. Two Sides and Print Power The Power and Sustainability of Print Media 7th March 2012 The Power and Sustainability of Print,th February, 2010 Print Power Presentation to Canon, 4 DMA, Leeds, March 2012
  • 6. The European ‘Print Power’ campaign Objective Print Power aims to strengthen the position of print in today’s multi-media world and maximise print’s share of the total marketing & advertising spend in Europe. PrintPower will tell the story of print and paper’s sustainability and effectiveness A pan-European initiative The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 7. The European ‘Print Power’ campaign Communication Effectiveness (brand Print Power) Print Power will demonstrate to media-mix decision makers the effectiveness of printed media as a vital channel for marketing and advertising. Famous brands will be used to prove the effectiveness of print media in newspapers, magazines, direct mail, brochures, catalogues, folders, corporate reports and general business communication. The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 8. The European ‘Print Power’ campaign Communication Sustainability (brand Two Sides) Two Sides promotes the responsible production and use of print and paper and dispels common environmental misconceptions by providing users with verifiable information on why Print Media is an attractive, practical and sustainable communications medium The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 9. The European ‘Print Power’ campaign Communication • Keep the effectiveness campaign and sustainability initiative separate • Do not mix messages • Effectiveness must be hard hitting, provocative, forceful • Sustainability must retain authority and balance. Factual and informative • Mixing would dilute and reduce impact of each The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 10. The European ‘Print Power’ campaign Print Power Partners Marketing & 1 2 3 4 5 Advertising Audience 1. Pulp & paper production CEPI, CEPIFINE, CEPIPRINT, EPIS. 2. Paper merchants EUGROPA. 3. Printing INTERGRAF, ERA, VDMA, FEPE etc. 4. Publishing FIPP, FAEP, EPC, WAN-IFRA, ENPA, INMA, Fedma. 5. Postal & distribution IPC, Distripress, PostEurop The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 11. Print Power The Effectiveness Campaign The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 12. The European ‘Print Power’ campaign Five ‘intrinsic’ qualities of print media: • longevity • authority • reading (haptic) experience • real world experience • single attention No other channel can offer this combination of qualities The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 13. The European ‘Print Power’ campaign Print media ‘selling’ messages: • Print has impact • Print is creative • Print engages • Print is versatile • Print is persuasive Print = Effective Specific themes: print and younger generations (“digital natives”), innovation in printing, .... The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 14. The European ‘Print Power’ campaign Communication flow QR code Advertisements Fulfillment brochure Direct mail Marketing & Advertising audience Press release Website Social Network Sites Online banners The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 15. The European ‘Print Power’ campaign “I am the only thing you’re looking at right now” The Campaign: • General ad • Print is engaging • Vital part of modern media mix The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 16. The European ‘Print Power’ campaign “The only thing missing from your campaign is me” The Campaign: • General ad • Print is engaging • Vital part of modern media mix The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 17. The European ‘Print Power’ campaign Print Power Website • News resource • Links to other countries • Key advantages of different Print Media channels • Registration page for data capture The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 18. The European ‘Print Power’ campaign Focusing on the real returns for advertisers: • Every £1.00 spent on Print Advertising yields £5.00 in revenue Microsoft, UK study • Reader exposure to an a magazine campaign will increase sales revenue by 11.6% from 10% (non- exposed), to 21.6%, (exposed) PPA survey 2008 • On average, for every £1.00 spent on direct mail, £14.00 is generated, with some campaigns even going up to £40.00 Royal Mail, UK Do we always sell print media in this way? The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 19. Round Tables have created the basis of the 2011 campaign • Well known Brands and designers discuss print media • Three themes: • Relevance in a multi-media world • Creativity • Integration Four page exposure in Marketing Magazine, the UK’s premium magazine for senior marketing people The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 20. Round Tables have created the basis of the 2011 campaign April theme: Relevance and Longevity Venue: Stationers Hall The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 21. Print stands the test of time Print is a place in the (integrated communications) puzzle. Its part of the journey In the past few months we Print is usually the first port of call...will have seen Google, Vodafone, always have a place in the marketing of Boden, Asos,, online retailers, fashion brands investing in their own print Sushma Sagar, Banana Republic magazines Julia Hutchison, APA I’m seeing people reappraising Print is growing in importance to print.. Looking at its creative us. People look at different appeal. Print is the only thing channels for interest, but there are that plays to all the senses. certain media where they definitely Print.... Needs to Mark Thomson, Royal Mail make the decision to buy. Print is be more targeted one of the, and the web, Bastien Hibon, surprisingly, is not. Mercedes GP Danny Homan, Historic Royal palaces Print works best when we use it to inspire to The print medium is much interaction. Print is an incredibly powerful tool. underestimated. Print creates trust John Willacy, MC&C One of the problem that print facesis that people make the decision in print but google takes the credit because its the last click. Rik Haslem, RAPP UK The Power and Sustainability of Print, DMA, Leeds, March 2012 Rapp UK Print Power Round Tables, 2011
  • 22. Round Tables have created the basis of the 2011 campaign June theme: Creativity Venue: PwC, More London The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 23. Brands get creative in print Part of the difficulty is reasserting where print fits in the value chain, engaging We ensure that we integrate all types of early enough with the client media into our communications and that Simon Steele, Guttenberg they are measured accurately, both In B to B we’re Networks individually and collectively. But some of experimenting quite our initiatives have specifically been heavily with print. about print. It’s not what our customers Direct Mail....giving would expect customers the Sarah Speake, Google The targeted potential and chance of breathing measurability that print gives us space among the means that still forcing noise and the daily Everything has changed and nothing ourselves down that road. Print drudge of email has changed. Print still does all the represents about 1/3 of our overload things it used to do brilliantly overall spend and will continue Sarah Speake, But Print is becoming an add-on. It’s to do so, Google not getting the same care and Andy Graydon, Which? attention and creativity If you look at Cannes, and other awards, there’s less good work in the UK in print than there used to be If we recruit subscribers through a digital channel, we see 30 -40% churn at David Prideaux, Publicis Chemistry the end of the year. If we recruit via a print channel, we’ll see 13 – 14% churn and, at the end of 5 years, they’ll be significantly higher net lifetime values, almost a 100% difference. Print provides ‘Dwell Time’ in a blip-culture world. Print is an expensive medium but you can see the returns from it. Mike Colling, MC&C The Power and Sustainability of Print, DMA, Leeds, March 2012 Print Power Round Tables, 2011
  • 24. Round Tables have created the basis of the 2011 campaign September theme: Integration Venue: ‘Blue Fin’, offices of IPC The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 25. Print meets the integration challenge Part of the difficulty is reasserting where print fits in With Print there is the opportunity to be the value chain, engaging a jump off point for an immersive world. early enough with the client Zaid Al-Zaldy, TBWA/London Simon Steele, Guttenberg Networks Our spring catalogue is anticipated by Direct Marketing works for customers like a subscription to a Sometimes digital leads to us us and my best pack have magazine. But different channels being self-indulgent and we a 10% return rate, with a engage. Print is the enabler to begin, forget the power of a TV ad. cost per sale of £12. . We continue and further the conversation. You have to be clear what your mail people on the I’m doing a shed load more print than brand is about and make it birthday of their pets as an I was before. With packs we get a portable insurance reminder. It has 50% response to multi channel Andrew Warner, Expedia not worked on email but as customers and retention rates have a birthday card it works tripled. phenomenally. Alison Lancaster, White Stuff Peter Markey RSA/More Than I am a big advocate of print although I think the standard of I’ve ended the year with money remaining print ads is declining in my digital budget because it is hard to Andrew Warner, Expedia prove ROI in the way you can do with direct mail. Peter Market, RSA/More Than The Power and Sustainability of Print, DMA, Leeds, March 2012 Print Power Round Tables, 2011
  • 26. Round Tables have created the basis of the 2011 campaign ‘Grand Finale’ Autumn Seminar at Stationers’ Hall 7th November 2011 • Open Round Table hosted by Marketing Magazine • Two Sides 10 Country research • Info on new B to C campaign • Launch of the Print Power new Magazine The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 27. Print Power Magazine Promoting the effectiveness of Print in a multi- channel world Issue 1, March 2011 Two versions: Generic – 10,000 copies for general distribution (5,000 sent to printers by BPIF) Personalized 10,000 to Print Media buyers and influencers 5,000 to advert responses Decision to issue 3 x a year Editor, Sam Upton and Designer, Richard Wise appointed. The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 28. Print Power Magazine Promoting the effectiveness of Print in a multi- channel world Issue 2, March 2011 Look and Feel of a ‘real’ magazine More newsy and engaging Adverts offset cost and add to experience Maintain focus on key media channels Thanks to Magazine Group for help and advice: Will Stone/Terry Parry, UPM Darren Coxon, Pensord Patrick Fuller, APA Andy Pike, Duplo International Graham Leeson, Fuji UK Graphic Systems Martin Webster, HSPG Maxine Elliott, SAPPI UK Ltd Richard Wilson, Flint Inks Kathy Woodward, BPIF Nick Barbeary, IOS/Lateral Group Matthew Parker, Print and Procurement The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 29. Print Power Magazine Promoting the effectiveness of Print in a multi- channel world Issue 2, March 2011 13,500 addressed copies will be sent in the next two weeks Reply paid card to get feedback Telephone follow up to random recipients. What works/what doesn’t Next issues planned for February, June, October 2012 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 30. Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 31. The world of Print Media is changing And we have a great environmental story Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 32. ‘Two Sides’ The Sustainability Campaign Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 33. Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 34. Is this the way we want the world to see us? Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 35. Is this the way we want the world to see us? Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 36. The ‘Two Sides’ campaign ‘Two Sides’, advertisements Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 37. The ‘Two Sides’ campaign Two Sides messages are being developed across Europe Some variation but image consistent Austria Italy Portugal Finland Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 38. The ‘Two Sides’ campaign ‘Two Sides’, resources-laden website c. 4000 visitors a month Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 39. ‘Two Sides’, digital printed Sustainability booklet, personalised for all members, March 2010 Translated into Finnish, Portuguese, Japanese! Mills and Merchants have done versions Other versions for printers and publishers Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 40. Misleading statements and misinformed anti paper organisations are growing Take this example........ Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 41. Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 42. Misleading statements and misinformed anti paper organisations are growing Or this........ Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 43. Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 44. The ‘Two Sides’ campaign ‘Two Sides’, addressing Greenwash, Case Study: BT ‘Do your bit for the environment and go paper-free ‘Save ££’s and trees with paper-free billing’ Outcome BT have now changed messaging and do not refer to ‘saving trees’ or ‘e-billing being environmentally more friendly’. Two Sides will now continue discussions with other major Corporates. Two Sides has credibility and can debate with authority. Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 45. The ‘Two Sides’ campaign ‘Two Sides’, addressing Greenwash, New ‘Stop Greenwash’ Campaign Active campaign to CEO’s and Head of Legal Department • 53 Utilities • 28 Banks • 24 Telecoms Two Stages • General Letter to all CEOs and Head of Legal • Specific letters to offenders, threatening action • Open Letter to Newspapers Widespread publicity for the campaign Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 46. The ‘Two Sides’ campaign ‘Two Sides’, addressing Greenwash, New ‘Stop Greenwash’ Campaign 43% of Banks 70% Utilities 30% Telecoms were making false statements • Widespread PR • Lots of Trade Press coverage Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 47. The ‘Two Sides’ campaign ‘Two Sides’, addressing Greenwash, New ‘Stop Greenwash’ Campaign Successful outcome! • 83% of Banks • 64% of Utilities • 100% of Telecoms have changed their messages! Press and Radio coverage Campaign Continues Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 48. The ‘Two Sides’ campaign Researching consumer opinions Understanding how consumers view print and paper, in a multi media world, is fundamental to devising new marketing campaigns Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 49. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Two Sides European and US Consumer Survey A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 50. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Two Sides European and US Consumer Survey Results A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 51. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Survey Headlines 10 countries UK, France, Germany, Italy, Finland, Austria, Portugal, The Netherlands, Spain, and the USA 5,000 online interviews, 500 per country using the IPSOS Consumer Panel Split by gender, age and religion A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 52. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Purpose To discover the strength and extent of public opinion about the environmental impact of print and paper To discover how such opinions may be playing a part in the reduction of use of print media as consumers are attracted to new media channels A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 53. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Outcome Research should deliver valuable insights for a campaign that aims to counter negative attitudes to the use and sourcing of paper and print (forest and recycling issues). Provide background material to be used in publicising print and paper’s attractiveness and sustainability A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 54. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper European Results Results are for all European countries participating Age exceptions are given where significant No significant UK differences A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 55. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Consumers prefer paper and see it as a sustainable way to keep records Consumers like paper, particularly the younger generation! reading from paper, (83% 80% prefer of 18 -24 yo) 74% believe that paper is more pleasant than other media, (78% of 18- 24 yo) 54% agreed that paper records are more sustainable than electronic storage, (57% of 18–24 yo) A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 56. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper And for important documents, consumers want them on paper How would you like to keep important documents? 58% prefer to keep important documents on paper, (63% of 18-24 yo) 27% prefer to keep electronically 16% have no preference A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 57. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Consumers want recyclable products but maybe don’t connect this with paper Recycling and renewability issues 97% see recyclability as the sign of an environmentally friendly product 68% understand that Print Media is based on a renewable resource 49% believe that the industry has a low or average recycling record Consumers think that recycling rates in Europe are c 20 - 40% (Act.69%) A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 58. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Is forestry a consumer concern? Drivers of consumer concerns 43% said Poverty and Social inequality is their main concern 22% are concerned about threats against the environment 6% regard forestry as the most worrying issue today A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 59. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Consumers are not aware of paper’s true forest impact Misunderstanding continues 80% believe European forests are smaller or the same as 50 years ago. (Act. 30% bigger) Paper is seen as having the biggest impact on the forest, bigger than fuel and the same as construction. (Act. Paper manufacture uses only 11% of the worldwide forest harvest. Fuel and construction are the biggest users) A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 60. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper There is a belief that forests are under threat from the use of paper Paper and Forests 76% believe that there is a connection between paper manufacture and loss of tropical rainforest 73% are concerned about print and paper’s effect on forests A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 61. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper E-communication is regarded as more environmentally friendly What’s the most environmentally friendly way to read? Electronically On Paper Newspapers 67% 13% Book 52% 28% Magazines 62% 17% Mail 71% 10% A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 62. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Print Media needs to promote its environmental friendliness Impact of advertising is limited 14% of consumers have seen adverts promoting the environmental sustainability of print media A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 63. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Adverts , where seen, have impact! Consumers receptive to information 88% find adverts about print media’s sustainability useful 75% think adverts are credible A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 64. Consumers’ Environmental Perceptions of Print & Paper Consumers’ Environmental Perceptions of Print & Paper Lessons to be learned Paper is still the preferred information medium for reading and storage of documents – all ages 18-24 year olds appear to appreciate paper more than older age groups Paper is not seen as an environmentally friendly way to read Consumers do not understand that European forests are getting bigger Print and Paper is seen as a sustainable resource, but this needs reinforcement Consumers like recyclable products and need a better understanding of the industry’s good record Informative marketing is needed and can be influential A multi country survey commissioned by Two Sides, September, 2011 Not for distribution outside of the Print Power/Two Sides organisation
  • 65. ‘No wonder you love paper’ • Talks directly to consumers • Builds on research showing preference for paper based media • Adverts being tested in 6 countries in January/February Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 66. The ‘Two Sides’ campaign Membership continues to be a priority If you are a member – thank you and please encourage others If you are not – please join! Contacts: Martyn Eustace mje@twosides.info Tim Bowler trb@twosides.info Vince Collins vc@twosides.info Sarah Collins sjc@twosides.info Print Power Presentation to Canon, 4th February, 2010 The Power and Sustainability of Print, DMA, Leeds, March 2012
  • 67. Door Drops & Inserts: Brother & Sister Media March 7th 2012
  • 68. Agenda Customer journey Targeting/ journey Customer Integration Measurement
  • 71. The Customer Journey ACTIVE EVALUATION 2. Information gathering, shopping LOYALTY LOOP #1 #3 #2 INITIAL MOMENT CONSIDERATION OF SET PURCHASE 4. POSTPURCHASE EXPERIENCE Ongoing exposure
  • 77. Targeting/ Integration – A brief mention about the Creative! Creative Considerations are key We only have a split second to make our mark! * Source: Eyetracker Research 2011 Example: Easy to tear bold coupon on right receives more attention than at bottom
  • 78. Targeting/ Integration – A brief mention about the Creative!
  • 79. Targeting/ Integration – A brief mention about the Creative! Summary of Eyetracker Research Fronts are looked at more than backs Offers must be bold and clear Ensure the offers inside are advertised on the outside of the leaflet For FMCG and retailers, coupons must be easily accessible – perforated & max of 2 sides to tear Samples should be on contrasting backgrounds to ensure standout A pattern and flow of information processing exists: Eye starts top centre left – key visual or offer Move upwards – branding Eye moves to right – further offers / coupons OR drag eye to bottom with bold text then to the right
  • 83. Last Click Doesn’t Win The media mix required to produce a purchase is like organising a relay team
  • 86. The Answer is……. [ ] Yt =α + ∑[βi ∗ Xti ] + ∑φj ∗Zti +ε i j
  • 87. Measurement Econometrics Multipliers Split by Channel
  • 89. Measurement 45% 41% 40% 35% Response : Sale Conversion 30% Avg Conv = 28% 30% 27% 24% 25% 18% 20% 15% 10% 5% 0% Door Drops Loose Inserts Directories Supplements & Listings National Press
  • 90. Measurement Doordrop ROI: 1.91 DM ROI: 0.58 Doordrop ROI: 1.43 DM ROI: 0.81 Inserts ROI: 0.87 Inserts ROI: 1.66
  • 91. Summary Customer Journey Targeting/ journey Customer Integration Measurement Testing
  • 92. 2011 Research Project CJ: Managing Director - All Response Media
  • 93. Response rates declining Consumers increasingly embracing the internet Measurement vital to understanding value (still) Feel print medium only partially judged
  • 94. Previous research: ◦ Online response = 52% ◦ Range was 24% to 76% 2011 - Insert Council collaborated with D2D Council to include door drops Clients from wider range of sectors: ◦ Charity, Finance & Retail
  • 95. Timing: April - Jun 2011 Volume: 3m items 5 clients 11 titles / distribution methods
  • 96. Excluding the retail client the average % response to go online has risen…. 56%
  • 97.
  • 98. 250,000 A4, 2pp leaflets Distributed via Newshare Mosaic targeting (from existing customers) Overlaid on town catchments
  • 99. Results: 80% of sales in-store 20% of sales online 90% of online sales from new customers
  • 100. Upmarket charity that appeals to older, more male donors 800k inserts in both national press and lifestyle titles
  • 101. Results: 59% of donations online Similar to average % across all activity
  • 102. Cancer insurance product: New to UK market 650k inserts in national press and lifestyle titles 300k door drop / Newshare
  • 103. Results: 83% of response was online All of door drop response was online 23% of all response was “Search Engine”
  • 104. 250k via Royal Mail door drop, 250k via Newshare Used customer profiles to target relevant Financial ACORN Types
  • 105. Results: 50% of leads were online 50% leads offline 27% of leads were converted to sale
  • 106. Campaign similar to previous research 500k inserts across national and lifestyle titles
  • 107. Results: Online response was 32% (up from 27% in previous research) ◦ NB 3 response routes: Phone, coupon and web Still affected by type of title ◦ Mass market TV title: 10% ◦ Mid market Sun: 29% ◦ Mid / upmarket Sat: 54%
  • 108. Ave. % Response 20% 59% 83% 50% 32% 56% online
  • 109. Online response is increasing Online response range: 20-83% ◦ “Personal” sectors are higher (as previous) ◦ Retail still had 20% online – and new customers! Other factors affect % response online ◦ Product being promoted ◦ The number of response channels ◦ The readership demographics ◦ The online usage of that readership
  • 110. Coupons (still) a chosen channel Importance of phone But increasingly web With added new technologies…. Vital that client data is measured correctly
  • 111. Online response is significant Measurement is more vital than ever New technology can make measurement easier and more accurate New response channels can bring new customers The Power of Print can work with the internet
  • 112. A lot – so we had better measure it! cj@allresponsemedia.com
  • 113. Coffee break… The next session starts at 16.15
  • 114. Integrating with the ‘digital world’ By Alistair Ezzy Business Development Director
  • 115. Agenda Evolution of Print Digital print Targeting Digital Media Summary
  • 116. Evolution of Print 2011 Social Media Email Credit Crunch Market trends favoured conventional packs Print Management began to take off More emphasis on pack cost Mailings became more targeted Bespoke mailing pieces ROI was the key driver Initially producing OPM for Agencies 1992 GI Founded
  • 117. Events have conspired against us Our world became less about… “Producing relevant and innovative marketing communications to engage with the recipient and drive improved response rates” …and more about… “How cheaply we can produce an A4 Letter and enclose it to a DL envelope?”
  • 120. Case study – Sky Sky wanted to use regionalisation to increase response. To do this meant using colour imagery but given the variety of locations, it was impossible to do this using conventional printing The Test pack contained clear regionalisation from the area - this included the TV region, Name of block of flats, Street Name or Town Name. To emphasis timing, the date of the switch over was included in that area in both packs The Test Pack carried a map of where the recipient lived and what was going to happen in their area. The Core pack contained references to regions which were not supported by imagery and there was only generic regionalisation in the brochure
  • 122. Results While the whole campaign met target, the test packs were 50% more responsive. Showed regionalisation and variable digital print works Will use digital print on future campaigns “We were delighted with the success of this campaign which used regional references to make the pack more relevant to the recipient. GI Direct were instrumental in ensuring the variability was efficient and accurate and their capability in digital print allowed the campaign to be delivered ” Fiona Millard Print Production Manager, SKY
  • 124. Case study – Adrian Flux Insurance company wanted to improve the response rates from their monthly trigger insurance mailings With assistance from GI Direct, changed 25,000 packs per month to maximise the use of colour personalisation Now use 30 different variable images per month based on vehicle the customer owns. Gender and age images used initially but not as effective
  • 125. Multiple images and highlight colour
  • 127. Results Percentage of people taking out a new policy were 1.27% Now percentage of new policyholders is 1.81% This shows an increase of over 30% of new policyholders Have rolled out use of digital variable to more campaigns
  • 129. CRUK – Free Will Service Twice a year Personalised with solicitors’ names and addresses Volume varies from 500,000 to 1,400,000 Geographic segmentation – 252 segments Local solicitors are part of campaign
  • 130. Molson Coors Segmentation to postcode sector to nearest two pubs Personalised with pub name Strong offer and call to action Drive time analysis
  • 132.
  • 133. QR Code usage DMA Mobile & Shopping – What’s going on? October 2011
  • 134. What is a QR code? A QR (Quick Response) Code is a 2d barcode that contains a website address When scanned by a Smartphone, it takes the user direct to the website It can: Take your customer to the relevant part of your website Take your customer to an App to download Link them directly to an offer Take them to a phone number to call
  • 135. Use bit.ly to monitor traffic
  • 136. Sky Pop Up Part of a fully integrated multi channel campaign Used as a trigger to other stages of the customer journey Use of QR code extended life of door drop Added content and movement to static printed piece
  • 137. What are Microsites? a mini-website - typically only has 1-3 pages sits outside the main website ToysRUs cute baby competition sits on GI’s servers, customers upload pictures and details Habitat used as an offer page from the emails, the offer has a printable offer with personalised barcode
  • 139. Habitat - PURL Text, links and imagery vary depending on segmentation Creating the offer: PURL Fully personalised offers Fully personalised graphics Easy and quick to implement Powerful reporting
  • 140. Augmented Reality AR is a way of creating a 3D virtual image of a product using print, a webcam and a website
  • 141. Social Media Communities with a common interest Creating Conversations Can be integrated with Direct Marketing Different response mechanisms and measurement
  • 142. A perception gap Brands Consumers Neolane 2012
  • 143. Are consumers ready? Razorfish Neolane 2012
  • 144. Social Media - examples Mont Blanc sent beautifully written letters that were bogus requests for money. The strapline was ‘There is nothing more genuine than a hand-written letter’. It was sent to bloggers and leading journalists and created £33,000 worth of ‘free’ media. RNLI were looking to target younger people. They sent 12 influential YouTube video bloggers a controversial message in a box - ‘Your generation has been branded selfish, ignorant and violent’. The box also contained a camera along with an invitation to rewrite the headlines. Each blogger generated a massive response online resulting in hundreds of thousands of young people learning about the RNLI. And 500 young people aged 16 to 22 joined the RNLI as volunteers. Case Studies from Mail Media Centre website www.mmc.co.uk
  • 145. Mobile Over a quarter of adults (27 per cent) and almost half of teenagers (47 per cent) now own a smartphone, according to Ofcom’s latest Communications Market Report. Most (59 per cent) have acquired their smartphone, which includes devices such as iPhones, Blackberrys and Android phones, over the past year 37 per cent of adults and 60 per cent of teens are ‘highly addicted’ to them Ofcom: Communications Market Report August 2011
  • 146. Summary Relevance to recipient Print has a role in multi channel campaigns Is a launching pad Can be a link into Social Media Complementary not competitive
  • 147. Thank you! Alistair Ezzy Business Development Director GI Direct 07970 232 491 alistair.ezzy@gi-solutionsgroup.com www.gi-solutionsgroup.com www.creativeformats.com
  • 148. We hope you enjoyed today’s session Presentations will be emailed to you tomorrow. A final thank you to all of today’s speakers: Mark Davies, TNT Post CJ, All Response Media Martyn Eustace, Two Sides Kelly Farrington, Media Wow Alistair Ezzy, GI Solutions Group and of course our sponsor: Antalis McNaughton Please return your completed evaluation forms and badges to the registration desk we look forward to seeing you again!