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Seven-Star Pharmacist Roles
1. Presented by,
Dr. Sam Aaseer Thamby, M.Pharm, PhD (Clinical Pharmacy)
Asst. Professor,
Faculty of Pharmacy,
Dept. of Clinical Pharmacy & Pharmacy Practice
AIMST University, Malaysia
2.
3. Contents Of The Presentation
ï¶Introduction (Health, Pharmacistâs roles)
ï¶Pharmaceutical Care
ï¶SEVEN-STAR PHARMACIST
CARE-GIVER
DECISION MAKER
COMMUNICATOR
MANAGER
LIFE-LONG LEARNER
TEACHER
LEADER
4. ï¶ What is Health???
A state of complete physical, mental and social well-
being, not merely the absence of disease or infirmity.
(WHO,1946)
ï¶The PHARMACISTâŠ.
ïIs the Medications Expert;
ïâA qualified person who formulates, dispenses, and
provides clinical services and information on drugs
(medications) to health professionals, patients, and
the general public.â
6. ï Practice of pharmacy has changed significantly in recent
years.
ï¶PHARMACISTâS ROLES:
ï From âcompounderâ or âchemistâ to âDRUG THERAPY
MANAGERâ.
ï From pre-clinical to clinical aspects (drug dispensing,
patient education, patient counseling, hospital/pharmacy
administration and community services, manufacturing,
quality control, regulatory roles);
7. PHARMACEUTICAL CARE (Hepler & Strand -1990)
ï Embodies a patient-centric, outcomes-oriented practice
of pharmaceutical care;
ï The pharmacist â key member of the healthcare team, with
responsibility for medication therapy outcomes;
ï¶Pharmaceutical care delivered by PharmacistsâŠ
âą is key to the effective, rational and safe use of
medications;
âą optimizes patient outcomes;
âą has shifted substantially toward the utilization of
pharmaceutical knowledge in the rational use of
medications by the patient.
8. ï To be effective health care team members, pharmacists
need skills and attitudes enabling them to assume many
different functions.
ï¶The concept of the âSEVEN-STAR PHARMACISTâ was
introduced by the World Health Organization (WHO) in
March 2014 and covered 7 roles.
9.
10. 1. CAREGIVER
ï¶2 âMustsââŠ.
âą provide pharmaceutical services of the highest quality, and
âą view their practice as integrated with those of the health
care system and other health professionals.
ï¶The pharmacist is the right healthcare personnel to
address any medication issues (as they have the most in-
depth pharmacotherapy knowledge and experience).
11. Caregiver (contdâ.)
ï¶Can identify duplicative drugs or potential safety issues
associated with drug interactions.
ï¶Pharmacists are trained to develop and monitor rational,
effective drug therapy regimens (resulting in decreasing
medication-related errors).
ï¶Patient Counselling (to ensure medication adherence).
12. 2. DECISION-MAKER
ï Take accurate decisions regarding appropriate, efficacious,
safe, and cost-effective use of resources (e.g., personnel,
medications, chemicals, equipment, procedures, and
practice protocols).
ï Also play a pivotal role in setting medicines policy both at
the local and national levels.
ï The pharmacist must possess the ability to evaluate
medicationsâ data and information, and decide upon the
most appropriate course of action.
13. Decision-maker (contdâ.)
ï¶Decisions are made during/while/whenâŠ
âą patient assessment, prescription filling, dispensing
medication(s); counselling the patient, monitoring
therapy;
âą determining whether follow-up and/or monitoring is
appropriate;
âą evaluating drug therapy effectiveness;
âą creating documentation;
15. 3. COMMUNICATOR
ï¶Is a link between physicians, patients, and other health
care professionals;
ï¶Must possess complete updated knowledge about all the
medications;
ï¶Be confident (while communicating with patients and other
health care professionals);
ï¶Must possess effective patient communication skills;
17. 4. MANAGER
ï¶Must possess the ability to manage the natural and
commercial resources (incl. man power, physical, and
financial resources).
ï¶Must assume greater responsibility for managing drug label
information;
ï¶Ensure the quality of pharmaceutical care; and
ï¶Maintain clinical competency in patient care;
18. Manager (contdâ.)
ï¶Developing and maintainingâŠ.
âą department policies and procedures,
âą goals, objectives of each pharmaceutical service provided,
âą QA (quality assurance) programs,
âą safety, environmental, and infection control standards
19. 5. LIFE-LONG LEARNER
ï¶â3 MustsââŠ.
âą begin while attending college/university;
âą be continued throughout the pharmacistâs career.
âą regularly update their knowledge and skills (to be updated
with current trends in issues-related to drug therapy
management).
20.
21. Life-long learner (contdâ.)
ï¶Continuing Professional Development - the lifelong process
of active participation in learning activities that assists
individuals in developing and maintaining continuing
competence, enhancing their professional practice, and
supporting achievement of their career goals.â
(ACPE)Accreditation Council for Pharmacy Education
ï¶Continuous education system â structured education (to
support the continuing development to maintain and
enhance the competence).
ï¶Pharmacists also develop and maintain proficiency in
delivering patient-centered care; working as part of
interdisciplinary teams; practicing evidence-based medicine
and focusing on quality improvement.
22. 6. TEACHER
ï¶One of the pharmacistâs responsibilities is to assist with the
education and training of future generations of pharmacists
and the general public.
ï¶The dynamic mode of âpharmacy teachingâ offers an
opportunity for professionals to gain new knowledge and
to fine-tune their existing skills.
23. Teacher (contdâ.)
ï¶The teaching sessions are best conducted in actual
practice settings, where the emerging pharmacists can
immerse themselves in a real-world pharmacy practice
experience.
ï¶The student pharmacist must also gain knowledge on
pharmacy laws and regulations to improve the professional
pharmacistsâ competencies.
24. 7. LEADER
ï¶A leader âŠ
âą Creates an idea/vision and motivates other team
members to achieve that vision;
âą Continually encourages constructive differences;
âą Is âmission-drivenâ without being egocentric;
âą Makes decisions, communicates, and manages the team
effectively.
25. Leader (contdâ.)
ï¶Pharmacy is at the heart of the healthcare system;
ï¶Pharmacists play a vital role in patient healthcare, patient
education and counseling.
ï¶Effective pharmacy leaders are experts in demonstrating
and creating high-performance pharmacy practices
characterized by the high-quality patient care, improved
medication safety, and maximum productivity.
26. In ConclusionâŠ.
ï¶ We pharmacists, must be proud of ourselves, to be
an integral part of the healthcare system, and
practice our profession in a highly professional
manner to fulfill the requirement of WHO to
emerge as âSEVEN-STAR PHARMACISTSâ.
28. REFERENCES
ï Pharmacy: A look back at the past and a vision for the future. Pharmacy history. Ch.
Available from: http://www.psa.org.au/history-2/chapter-1-pharmacy-a-look-back-
at-the-past-and-a-vision-for-the-future.
ï Bender GA. âA History of Pharmacy in Picturesâtaken from the book âGreat
Moments in Pharmacyâ. Available from:
http://www.pharmacy.wsu.edu/history/a%20
history%20of%20pharmacy%20in%20pictures.pdf.
ï Alabid AH, Ibrahim MI, Hassali MA. Do professional practices among Malaysian
private healthcare providers differ? A comparative study using simulated patients. J
Clin Diagn Res 2013;7:2912-6.
ï Hepler CD, Strand LM. Opportunities and responsibilities in pharmaceutical care.
Am J Hosp Pharm 1990;47:533-43.
ï The Role of the Pharmacist in the Health Care System. Available from:
http://www.apps.who.int/medicinedocs/en/d/Jh2995e/1.5.html.
ï The Role of the Pharmacist in the Health Care System. Preparing the Future
Pharmacist: Curricular Development. Report of the Third WHO Consultative Group
on the Role of the Pharmacist, Vancouver, Canada, 27-29 August 1997. Geneva:
World Health Organization; 1997. Document no.WHO/PHARM/97/599. Available
from: http://www.who.int/medicines/.
ï Continuing Professional Development. Available from:
http://www.acpeaccredit.org/ceproviders/CPD.asp.
ï 2001 ASHP Leadership Conference on Pharmacy Practice Management Executive
Summary. From management to leadership: The building blocks of professionalism.
Am J Health Syst Pharm 2002;59:661.