Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge
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In this session we had discssion on 7 Quality Management and Control Tools , these tools are recently added in PMBOK 5th Edition - Affinity Diagram - Process Decision Program Charts - Interrelationship Digraphs - Tree Diagram - Prioritization Matrices - Activity Network Diagrams - Matrix Diagrams Visit our youtube channel to watch recording of this session , www.youtube.com/izenbridge
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Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge
- 1. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL1 Webinar Quality Management and Control Tools Saket Bansal iZenBridge Consultancy Private Ltd.
- 2. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL2 Agenda Affinity Diagram Process Decision Program Charts Interrelationship Digraphs Prioritization Matrices 1 2 3 5 4 Tree Diagram Activity Network Diagrams6 Matrix Diagrams7
- 3. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL3 Quality Management and Control Tools • Tools Introduced in PMBOK 5 • Mentioned as Tool and Techniques of • Plan Quality • Perform Quality Assurance • Helps in Analysing Quality Related Trends • Usages is not Limited to Quality Management
- 4. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL4 Affinity Diagram • Used to organize and group data depending on data resemblance / similarity • Data can be collected from ideas raised from brainstorming / group thinking activity
- 5. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL5 Affinity Diagram Random Ideas Affinity Diagram Group 2Group1 Group 3
- 6. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL6 When to Use Affinity Diagram • Collect Requirement , Used in Group Creative Techniques • Plan Quality , Generate Ideas to decide tools for Quality Assurance and Control • Quality Assurance, to group the causes of defects under category so it can be taken care of in one go
- 7. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL7 Process Decision Program Charts • Understand the Goal in relation to the steps for getting to goal • As a project manager do you want to check what might go wrong with your project plan which is under development – PDPC is the tool which can help you • Identify what can go wrong and consequences • It’s a Hierarchical Diagram .
- 8. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL8 Process Decision Program Charts Partial PDPC for - My Pizza Service Pizza Service Customer Feedback Shift Rotation On Time Delivery Yummy Pizza Staff Training External Training On Job Training Trained StaffFriendly Staff Goal / Objective Strategy Next Step / Outcome Countermeasure
- 9. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL9 When to Use PDPC • When planning Quality for projects where cost of failure is high. • Analysing the trend in Quality Assurance and Identifying measures
- 10. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL10 Q & A
- 11. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL11 Interrelationship Digraphs • Analyses tools to identify the cause-and-effect relationships among critical elements. • Helps in distinguishing drivers and outcomes • Helps in the Identifying root cause .
- 12. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL12 Interrelationship Digraphs Problem Statement Idea / Cause Idea / Cause Idea / Cause Idea / Cause Idea / Cause Idea / Cause Idea / Cause The boxes with maximum number of outgoing arrows are the Key Causes The boxes with maximum number of incoming arrows are the final effects – critical and need to be addressed
- 13. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL13 When to Use Interrelationship Digraphs • When we want to explore relationships between ideas / causes • While doing Cost/ Benefit Analysis in Quality Planning • Identifying impacts of actions in Quality Assurance
- 14. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL14 Tree Diagrams • Graphical representation of the division of information into increasing levels of details • Also known as systematic diagram and analytical tree • It helps in taking forward a general information to specify • It ensures that action plan (details / steps) is visibly linked with the identified goal • This representation makes it easy to understand the complexity of the project
- 15. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL15 Tree Diagrams Document sign-ups Update existing portal Web based Sign up Manual Sign up Recorded New Portal Phone in Sign up Automate Sign up
- 16. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL16 When to Use Tree Diagrams • It can be used to analyse any process / idea in detail • For communicating details to others • Quality Planning , Mapping quality goals to actions • Quality Assurance, Executing actions for quality goals • Example of Tree Diagrams • Work Breakdown Structure • Risk Breakdown Structure • Resource Breakdown Structure • Organization Breakdown Structure
- 17. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL17 Prioritization Matrices • Systematically comparing choices through the selection, weighing, and application of criteria • It helps to surface the basic disagreements /issues • Makes the decision making process more transparent , objective and collaborative
- 18. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL18 Problem Frequency Importance Feasibility Total Points / Relevance / Weightage Prioritization Matrices
- 19. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL19 When to Use Prioritization Matrices • In Quality Planning to identify priority actions to achieve quality objective with minimum cost • To prioritize actions coming from Group Thinking Activities, Quality Assurance • Collect Requirement , Multi Criteria Decision Analysis • Usually used with other tools
- 20. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL20 Q & A
- 21. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL21 Activity Network Diagrams • It displays the interrelation among the tasks / steps which impact the project • Two forms of activity network diagrams are commonly used – activity on node and activity on arrow
- 22. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL22 Activity Network Diagrams Task A StartStart EndEnd Task B Task C Task ETask D
- 23. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL23 When to Use Activity Network Diagrams • It helps in finding out minimum / total completion time of the project • It can be a help in plotting sequencing of tasks of the project • Help in charting realistic schedule • Can be used to identify critical tasks that need to keep an eye on • Helps in Visualizing Activities for Quality Planning and Assurance
- 24. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL24 Matrix Diagrams • Show the strength of relationship between factors , cases and objectives
- 25. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL25 L – Shaped Matrix Customer A Customer B Customer C Customer D Requirement 1 Yes No No Yes Requirement 2 No Yes Yes Yes Requirement 3 Yes No Yes No Matrix Diagram
- 26. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL26 When to Use Matrix Diagrams • Quality Planning and Assurance to analyse the relationship of factors , case and objectives • In Collect Requirement , as part of Group Creative Technique
- 27. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL27 iZenBridge Events
- 28. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL28 Upcoming Events • Blended learning 2 Days of Classroom + Online • 24-25 August , 2013, Gurgaon , 5000 INR • 14-15 August . 2013 , Noida, 5000 INR • Pilot Online Program • 50 USD for 60 Days of access. • Webinar on PMP FAQs , 6 Sep 2013 • Exclusive Webinar | PMP Math | Earned Value , 28th Sep 2013
- 29. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL29 Stay Connected Facebook Page www.facebook.com/izenbridge Facebook Page www.facebook.com/izenbridge YouTube www.youtube.com/izenbridge YouTube www.youtube.com/izenbridge LinkedIn Group PMBOK 5 : PMP Certification Made Easy LinkedIn Group PMBOK 5 : PMP Certification Made Easy
- 30. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL30 Q & A
- 31. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL31 Trainer Saket Bansal Saket.Bansal@iZenBridge.com iZenBridge Consultancy Pvt. Limited
- 32. © 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL32 Thank You for Joining Us Hope you found the webinar presentation interesting. See you soon with yet another interesting and interactive webinar session.