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Better: A Surgeon's Notes on Performance   Atul Gawanda Pay no attention to the man behind the mask
Measuring Performance ,[object Object],[object Object]
Which curve is it? Shark’s Fin…not much difference with most clustered around the very best outcomes Bell Curve :  Handful showing disturbingly poor outcomes for their patients, a handful obtaining remarkably good results, and a great undistinguished middle
Remember the  The Stockdale Paradox  !! ,[object Object],[object Object],Did you mean  education ? Did you say, “teachers?” ,[object Object],[object Object],[object Object]
Fight fire with fire…a story by Don Berwick ,[object Object],[object Object],[object Object],[object Object]
Chaos ,[object Object],[object Object],[object Object]
Lessons from the Docs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The best might just be… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Five Suggestions:  how one might make a worthy difference, for how one might become, in other words,  a positive deviant
Ask an unscripted question ,[object Object]
Don’t Complain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Count Something ,[object Object],[object Object]
Write Something ,[object Object],[object Object],[object Object]
Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
So… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Better: A Surgeon's Notes on Performance   ,[object Object],[object Object],[object Object]

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Better

  • 1. Better: A Surgeon's Notes on Performance Atul Gawanda Pay no attention to the man behind the mask
  • 2.
  • 3. Which curve is it? Shark’s Fin…not much difference with most clustered around the very best outcomes Bell Curve : Handful showing disturbingly poor outcomes for their patients, a handful obtaining remarkably good results, and a great undistinguished middle
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. Five Suggestions: how one might make a worthy difference, for how one might become, in other words, a positive deviant
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.