In this exclusive event brought to you by our friends at Jobvite, Carmen Hudson, principal consultant at Recruiting Toolbox and founder of Talent42, will show you how to manage your managers AND get them to actually do that whole “hiring” part with proven strategies and time-honored tips.
In this complimentary webinar, you’ll learn:
How Great Hiring Managers Interview and what you need to do to make sure that yours are ready to make the right hire by asking the right questions.
Driving Faster Decision Making to help reduce the recruiting lifecycle, get offers out faster and partner with your hiring team to cut days to fill and cost per hire.
Setting Expectations from intake meeting to developing a requisition-based SLA, we’ll look at some of the things you can start doing today to make hiring manager best practices a part of your process.
3. What do we do?
We help companies recruit better
Consulting
• Strategy
• Programs
• Process
• Systems
• Branding
• Coaching
Custom
Training
• Recruiters
• Hiring
Managers/
Interviewers
• Recruiting
Managers
Toolkits
• Recruiters
• Hiring
Managers
We are not a search firm, we don’t sell any products, and
we don’t take commissions from vendors.
5. Your Managers Might Be RWC*
Bad Habits Cost You Good Candidates
Unresponsive
No-Shows
Unprepared
Time-wasters
No Feedback
Indecisive
Poor Candidate Experience
@peopleshark#RecruitingBlogs
6. Become a Coach
@peopleshark#RecruitingBlogs
Talking Points: leadership, impact and stewardship
Great leaders are great at hiring.
Hiring decisions are the highest impact, highest cost decisions you will
make.
The people you hire will ensure your success or your demise
Managers who hire well and who are good recruiters get promoted.
It’s more than a series of tasks.
You are integral to building our employer brand. Candidates will talk
about you, your process and your team once they leave the building.
You should identify and cultivate great recruiters on your team.
Help me help you. I have a ton of information and resources at my
disposal. Just ask!
7. Develop a Point of View
@peopleshark#RecruitingBlogs
Philosophical Question If I were you…
Who owns recruiting? The manager. Otherwise I make
important decisions
How will the final decision be made
when there is disagreement?
Depends on your culture or the
manager’s style, but the manager
should commit up front
What happens when things stall? I move on to more urgent needs after
3 tries…I have a ticking clock
Do we hire the boss’ nephew over a
more qualified candidate?
Nope.
Do we assess candidates one at a time,
or wait to complete the slate.
One at a time, assess against the job,
not against other people.
What else….
9. Symptom: “I know it when I see it”
@peopleshark#TeamAdam
Doesn’t want to invest the time
Needs help articulating needs
Afraid to make a bad hire
Politics
11. Bonus: Articulate This!
@peopleshark#RecruitingBlogs
Successful Mangers = Engaged Owner
and Partner
Unsuccessful Managers = Passive
Bystander and Critic
Realistic, articulates needs, makes good
tradeoffs
Unrealistic, “I’ll know it when I see it”
Responsive, Fast, Pushes Unresponsive, slow, waits
Prepared and decisive Unprepared and indecisive
Relationship- and results-oriented Transactional, time-suck HR + Human
Roadblock
Actively sources and markets positions “Not my job”
High hiring bar, assesses talent, thinks
long-term
Weak interviewer, hires for short-term,
doesn’t lead
Personally sells and closes Not engaged in closing
Treats recruiter as partner, with respect Lacks respect for recruiter, skirts process
12. Symptom: “I need to see 137 more resumes”
@peopleshark#RecruitingBlogs
Needs help articulating needs
Analysis Paralysis
Inexperienced manager
Afraid of making a bad decision
13. Solution: Getting to “No”
@peopleshark#AwHellNo
Good managers are decisive
1 candidate, 1 decision
Hiring top talent means you have to say no
You have to move fast in this market
14. Symptom: “You look pretty old”
@peopleshark#RecruitingBlogs
Doesn’t know the law
Never been trained
Thinks she knows the law
Disagrees with the law
Overly afraid
15. The Cure: Legal Bingo
@peopleshark#RecruitingBlogs
Can you pronounce
your last name for
me?
Where did you
grow up?
What’s your
favorite book?
Why did you
choose Notre
Dame?
Are you able to
work late or travel
for more than 3
days?
Why were you off
of work for 3
months?
Do you belong to
any associations?
Did you receive an
honorable
discharge?
16. Symptom: Poor Candidate Experience
@peopleshark#RecruitingBlogs
Ask managers...
How would you like your best friend to be treated?
What do candidates say about our process?
The Interviewers?
The job?
The company?
17. Solution: The Golden Rule
@peopleshark#RecruitingBlogs
Win with
speed
Check out
Glass Door
Survey
candidates
Follow up
Strategy
White glove
candidates
Talk to new
hires
18. Has this ever happened to you?
@peopleshark#BeastMode
19. Symptom: Lose the Game at the 1 Yard Line
@peopleshark#BeastMode
Can they “sell” the job realistically
Right attitude and enthusiasm
No closing strategy
Don’t understand motivators
Leave it in the hands of recruiters
20. Solution: Tap into Emotions
@peopleshark#MaslowRules
Self
Actualization
Esteem
Love/Belonging
Safety
Physiological
21. Solution: Call the Play
@peopleshark#RecruitingBlogs
Assign roles
Be thoughtful
about
interviewers
Tag-team the
offer
Collect
motivators
Ask, what
makes you
stay?
Sweeten the
pot
22. Thank You!
@peopleshark#DidNotSuck
Please stay in touch!
Email carmen@recruitingtoolbox.com
Website www.recruitingtoolbox.com
Twitter @Peopleshark
@recruittoolbox
@Talent42
LinkedIn in/carmenhudson
Connect Live Tech Sourcing Lab April 29-30 in Reston, VA
Minnesota Recruiting Conference May 13
Talent42 Conference June 9-10 in Seattle
Editor's Notes
Housekeeping
Tweet, use your phone
OPEN Laptop
You will get copies
What do you do to prevent this?
What are the consequences
What do you do to prevent this?
What are the consequences
What do you do to prevent this?
What are the consequences
What do you do to prevent this?
What are the consequences
What do you do to prevent this?
What are the consequences
Identifying assessment criteria -- most managers don't think deeply enough about who they want to hire. (suggestion: have an easy way that they can envision and articulate the ideal candidate. Don't just create interview questions, but think about how a great candidate answers, and how a poor candidate answers the question) –ALSO – INTERVIEW TRAINING!!!
What are they ASkING? MOST IMPORTANTLY, HOW ARE THEY ASSESSING THE ANSWERS? ARE THEY ALIGNED. Manager was really proud that she asked candidates to submit jokes. Puzzle questions. The Beer test.
What do you do to prevent this?
What are the consequences
When managers can’t make a decision it DELAYS THE PROCESS, creates frustration all around and it’s usually a symptom of I know it when I see it and/or
Inexperienced manager. TELL THEM THIS. Lay down the gauntlet. What you’re really saying is – you don’t know what you’re doing, do you?
When managers can’t make a decision it DELAYS THE PROCESS, creates frustration all around and it’s usually a symptom of I know it when I see it and/or
Inexperienced manager. TELL THEM THIS. Lay down the gauntlet. What you’re really saying is – you don’t know what you’re doing, do you?
candidate experience -- linking the candidate experience to employer brand to the calibre of talent (solution: tighten up the process)
GOES BACK to PROCESS – Structured, coordinated interviews, avoid repeat questions, everyone aligned on position
Glass door – if your process sucks, and they don’t get the job, they will want to get even
Talk to your new hires to understand your EMPLOYER VALUE PROPOSITION (squishy, change the world optimism, leadership transparency, employees want to CONNECT to your mission)