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The twin goals of customer research: inspire designers, persuade stakeholders
1.
The twin goals
of customer research: inspire designers, persuade stakeholders Rashmi Sinha Uzanto Consulting
2.
The Art of
War Know yourself Know thy enemy Waging war
3.
Know yourself
4.
5.
6.
UX process Understand
users Design Usability Metrics/ROI ----------> Strategic Customer Research
7.
8.
Know thy enemy
“ begin with the beginning”
9.
What is marketing
“ The achievement of corporate goals through meeting and exceeding customer needs better than the competition.” Jobber 1995
10.
11.
I represent the
customer No, I understand the customer best
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15.
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17.
“ Customer can
have any color car he wants as long as its black.”
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22.
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24.
25.
26.
Waging War
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Key Takeaways
44.
45.
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47.
48.
49.
50.
51.
contact: rashmi@uzanto.com
url: www.uzanto.com QUESTIONS?
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