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PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials
DESIGN PROCESS BOOK
Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved.
No part of this presentation or any of its contents may be reproduced, copied, modified
or adapted, without the prior written consent of the author, unless otherwise indicated for
stand-alone materials
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
TABLE OF CONTENTS:
Programming
Pages 3 - 12
Schematic Design
Pages 13 - 25
Design Development
Pages 26 - 36
PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials
Ella’s Restaurant: Programming Research & Info Gathering
Introduction:
Ella’s Restaurant, known to be one of Laurel Height’s hottest breakfast spots, sits on the bustling intersection of California St and Presidio Avenue in the Laurel Heights/
Presidio Heights district. During the weekends, locals, nearby residents and tourists alike will wait over an hour to be seated. Midweek breakfasts and lunches are less busy,
and small groups can usually squeeze in without a wait.
Today, Ella’s serves breakfast and lunch only. The restaurant specializes in classic American comfort food at a reasonable, moderate price. Ella’s Restaurant used to also offer
reasonably priced comfort food for dinner as well (to include pot roast, lamb shank, gnocchi and more) until 2007, when the dinner service discontinued. Despite their
sometimes slow service, customers are fairly loyal to the establishment due to their consistent, home cooking. As an independent full-service restaurant, Ella’s has always
maintained the “homey” ambiance through its menu, service and décor.
Ella’s is located in a small quaint suburban neighborhood. The Laurel Heights and Presidio Heights area is a primarily middle class, suburban neighborhood. Streets are
known to be safe, and many white and Asian families live in the area. Ella’s is centrally located right next to three major Muni lines: the 1, 3 or 43. If people come to visit the
neighborhood, it’s often due to the fact that their visiting the California Pacific Medical Center’s California Campus, UCSF or the nearby Jewish Community Center. Main
shopping areas lie on California Street (west of Ella’s), which includes upscale expensive boutiques and restaurants often favored by “well-off-stay-at-home-moms.”
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Problem Statement:
Ella’s Restaurant is a top weekend brunch spot in the Laurel Heights/Presidio Heights district in San Francisco, California. An independent full-service restaurant, Ella’s
currently does extremely well on the weekends, with lines out the door and a steady, loyal demand for the moderately priced, home-style cooking. Weekday breakfasts
and lunches carry a steady flux of loyal customers, though the restaurant is never as crowded during the week (compared to the weekends).
Currently, customers who’ve never heard of Ella’s are less likely to drop in due to the outdated décor and slightly above-margin menu prices. The owner’s of Ella’s
Restaurant believe that the restaurant can attract more young residents and visitors from nearby foot traffic hub spots (such as California Street foot traffic, Sacramento
Street foot traffic and UCSF students) with a refreshed, renovated design (to match the menu prices). In addition, the owners would like to add a very casual,
comfortable, low-priced dinner menu to the neighborhood, as there is not currently any other moderately priced, home-style dinner restaurants in the neighborhood.
Online User Research:
Restaurant Category:
•	 Type: Comparative Diner
•	 Average Spend Per Person (including drink, tip and tax):
o	 $ - Cheap, under $10
o	 $$ - Moderate $11-30 - ELLA’S
o	 $$$ - Spendy $31-60
o	 $$$$ - Splurge Above $61
Site Location:
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PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Site Visit:
Below are some initial notes and sketches taken while visiting Ella’s
on Monday afternoon around 12pm.
Goals and Objectives:
The end goal for the design renovation and new dinner feature is to increase revenue
for the restaurant. The new design is meant to match the slightly above-average menu
prices, because currently, the décor is outdated and irrelevant to market expectations.
Additional short and long term goals are included below:
• Use evidence-based design strategies throughout the programming and
conceptual phases
• Stay true to the Ella’s Restaurant brand across all design elements
• Train and hire attentive and reliable staff to ensure a fast and easy experience for
the customers
• Avoid creating a drastic renovation change where the loyal customers no longer
feel like it’s the same restaurant
• Break even all costs within two years
Current Users:
Current & Target Market
o The type of customers who come to Ella’s care more about quantity and quality
of food, rather than small portioned, high-priced yuppie dishes. They are willing
to pay a bit (but not a whole lot) more for a good quality dish, and these customers
are less concerned about profile status.
o Neighborhood locals, out of towners, families, couples, singles, groups of 2-5
friends
o All age groups, medium household income, blue collar
o Kid-friendly
Additional Users of this space
o Wait Staff
o Kitchen Staff
o Managerial Staff
o Delivery Service Workers
o Mechanical Men
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Current Competition:
Primary:
Nearby breakfast/brunch restaurants
“Is there anywhere else close-by with a shorter line?”
Rigolo Café (Laurel Heights)
Baker and Banker (Pac Heights)
Kate’s Kitchen (Hayes Valley)
Sweet Maple (Lower Pac Heights),
Blue Jay Café (Nopa)
Elite Café (Lower Pac Heights)
Eddie’s Café (NOPA)
Magic Flute Garden Ristorante (Presidio Heights).
Potential Dinner Competition:
Nearby dinner restaurants,
“What do you feel like for dinner tonight?”
Rigolo Café (Laurel Heights)
The Corner Store (Laurel Heights)
Hisago (Laurel Heights)
Thai Café (Laurel Heights)
Midori Sushi (Laurel Heights)
Osteria (Presidio Heights)
Pasta Pomodoro (Laurel Heights)
Mel’s Drive-In (Laurel Heights)
Magic Flute Garden Ristorante (Presidio Heights)
Secondary:
Further away, but destination breakfast/brunch restaurants
“Let’s just go to another neighborhood”
Eats (Inner Richmond), Mama’s (North Beach)
Town’s End (SOMA)
Chloe’s Café (Dolores Heights)
Zazie (Cole Valley)
Rose’s Café (Cow Hollow)
Universal Café (Mission)
Dottie’s (SOMA)
Tertiary:
Destination restaurants
“Worth the drive...”
Sally’s (Potrero Hill)
Just for You (Potrero Hill)
Brenda’s Soul Food (Tenderloin)
Homemade Cafe in (Berkeley)
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City Zoning:
Ella’s Restaurant is located in a Neighborhood Commercial District,
in an NC-2 zone. NC-2 is a small scale, 2 commercial stories type
building.
Occupancy: A-3
Occupancy Load: TBD
Structural and Operational Requirements:
• Energy efficient HVAC units for proper cooling and heating
• Adequate fire safety features such as automatic emergency
sprinkler systems, automatic alarms and exit doors
• Sufficient lighting units for staff and customers (to be used in
combination with natural light)
• Access to water as well as plumbing fixtures for all restrooms
• Alarm systems to ensure security at night
• ADA compliant across all measures
• Staff access to the building from 4am 2am, as hours of operation
will be from 6am-10pm
Code Research:
There are several codes to be aware of as it relates to a restaurant renovation. The following
requirements must be met by the California Retail Food Code:
• Multiuse food-contact surfaces shall be all of the following:
o Smooth
o Free of breaks, open seams, cracks, chips, inclusions, pits and similar
imperfections
o Free of sharp internal angles, corners and cervices
o Finished to have smooth welds and joints
• Nonfood-contact surfaces of equipment that re exposed to splash, spillage or other
food soling or that require frequent cleaning shall be constructed of a corrosion-
resistant, nonabsorbent and smooth material that allows easy cleaning and to facilitate
maintenance and free of unnecessary ledges, projections and crevices to allow for easy
cleaning and to facilitate maintenance
• Materials that are used in fabric implements shall not allow the migration of
deleterious substances or impart colors, odors, or tastes to food and under normal
use conditions shall be safe, durable and sufficient in strength to withstand repeated
cleaning or laundering and shall be resistant to fraying and deterioration.
• Except as specified, copper and copper alloys such as brass may not be used in
contact with a food that has a pH below six, such as vinegar, fruit juice, or wine or a
fitting or tubing installed between a backflow prevention device and a carbonator
• Clean toilet rooms in good repair shall be provided and conveniently located
and accessible for use by employees during all hours of operation. The number of
toilet facilities shall be in accordance with applicable local building and plumbing
ordinances. Toilet tissue shall be provided in a permanently installed dispenser at each
toilet
• Sufficient natural or artificial lighting shall be provided
o At least 10 foot candles: At a working surface on which alcoholic beverages
are prepared or where utensils are used in preparation or service of alcoholic
beverages are cleaned
o At least 20 foot candles: In server stations where food is prepared
• Each permanent food facility shall be fully enclosed in a building consisting of
permanent floors, walls and an overhead structure that meet the minimum standards
as prescribed by this part
• Walls and ceilings of all rooms hall be of a durable, smooth, nonabsorbent and easily
cleanable surfaces
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Floor Level Change Codes:
• Ground and floor surfaces along accessible routes and in accessible rooms and spaces including floors,
walks, ramps, stairs, and curb ramps, shall be stable, firm, slip-resistant
• Changes in level up to 1/4 in (6 mm) may be vertical and without edge treatment (see Fig. 7(c) ). Changes in
level between 1/4 in and 1/2 in (6 mm and 13 mm) shall be beveled with a slope no greater than 1:2 (see Fig.
7(d) ). Changes in level greater than 1/2 in (13 mm) shall be accomplished by means of a ramp that complies
with 4.7 or 4.8.
• If carpet or carpet tile is used on a ground or floor surface, then it shall be securely attached; have a firm
cushion, pad, or backing, or no cushion or pad; and have a level loop, textured loop, level cut pile, or level
cut/uncut pile texture. The maximum pile thickness shall be 1/2 in (13 mm) (see Fig. 8(f)). Exposed edges of
carpet shall be fastened to floor surfaces and have trim along the entire length of the exposed edge. Carpet
edge trim shall comply with 4.5.2.
Spatial Requirements:
• Kitchen space should occupy about 40-50% of the total square foot space
• The entrance and seating area should be in the front of the restaurant
• Men and women’s restrooms must be in close proximity to the seating area
• Manager should have an office that can overlook both the front of the house as well as the back of the house
• Aisles and tables must be within reasonable, comfortable proximities to one another
o Table Service requires 15 to 18 square feet per person
o Main circulation space should be 3-5 feet wide
• Wait stations should be included in the design
o One small wait station of 2x2 feet is recommended for every 20 seats, or one large station of about 8x20 feet
for every 50 seats
• Way finding paths should be clear and understandable
• Different size tables to accommodate different group sizes
Spatial Zoning:
• Public Zones
o The public zone in the restaurant is the “front of the house.” This includes the entrance, waiting areas,
dining area, service and restrooms. The entry area should guide the customer to the ordering area with both
visual and way finding cues.
• Private Zone
o The private zone is considered he “back of the house.” This includes the kitchen, food prep areas, staff break
room, staff restroom, manager’s office, dry and cold storage, as well as an area for waste and disposal.
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Case Study #1: McLintock’s
McLintock’s is a breakfast, lunch and dinner restaurant in downtown San Luis Obispo. In this case
study, I know that McLintock’s does particularly well for both breakfasts and dinners. By label, they
are a steakhouse, though they serve all different kinds of meals on their menu. They are almost always
busy and locals seem to really enjoy coming back to this restaurant. My goal for this case study is to
understand how and why it does well for both breakfast and dinner.
I had the opportunity to ask a few local residents if they go to breakfast or dinner at McLintock’s. After
several surveys, I found that many locals go to both breakfast and dinner. Breakfasts are particularly
popular during the weekends, and dinners are popular throughout the week and weekends. When I
asked a few different people why they think it works for breakfast and dinner, I received the following
quotations:
•	“They have their niche of steaks and they do it well”
•	“They’re good hearty meals, you can get a steak and eggs for breakfast.”
•	“They have a unique atmosphere – goes well with steakhouse, having heads of animals on the
walls.”
•	“I think because they’re known as steakhouse, their meat for dinner or breakfast works just as
well.”
There are other steakhouses in the area, though no other
restaurants directly compete with McLintock’s. It’s a step up
from Tahoe Joe’s or Outback Steakhouse because it doesn’t
have the “commercial feel.” It feels like a family-owned and
operated restaurant with a personal, human element.
Looking at the décor of this restaurant, the casual, cowboy,
laid-back feel works for both breakfast and dinner. The space
is a little cramped, but that fits the style of the restaurant. It’s a
“meat and potatoes” kind of restaurant, where people should
feel like they’re getting home-style service and a “not too
fancy” meal. If the décor were fancier, locals would probably
(subconsciously) feel that the food got fancier, which is
something that would not work well here.
Based off my observations and interviews, it
seems that McLintock’s does well because they’ve
narrowed down their focus to something that
they’re really good at. They’re known for their
good steaks, and they’ve been able to consistently
translate that niche specialty across three different
meal types (breakfast, lunch and dinner). They’ve
kept up the same steak quality whether it’s dinner,
lunch or breakfast. I think that if McLintock’s steak
and eggs or chicken fried steak (on the breakfast
menu) wasn’t consistent with the quality of the
dinner steaks – then this restaurant wouldn’t do as
well.
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Case Study #2: Big Sky Cafe
Big Sky Café is a breakfast, lunch and dinner café located in downtown San
Luis Obispo. Like Ella’s, Big Sky is a restaurant predominantly known for their
delicious breakfasts. On weekends, neighborhood locals and visitors alike will
flock to Big Sky, and it’s usually pretty crowded for brunch, and people usually
have to wait for a table.
Big Sky is known for it’s farm-to-table, healthy fresh food. There are a lot of
vegetarian and vegan options as well as plenty of options for the meat-lover. I
had the opportunity to speak with a small group that was eating breakfast on a
Saturday morning. A particular quotation stood out to me while speaking with
them:
- “We love breakfast here, and we’d love to try dinner too.”
After considering this statement, I spoke to several other locals about the
restaurant. Something I found particularly interesting is that a lot of people
who went for breakfast liked it so much that they’d like to eventually try dinner
too. Or, some people loved their dinner so much, they’d love to come back for
breakfast. Or some people who came for lunch, would love to try dinner. Bottom
line: there is a loyal set of customers coming to Big Sky, and these loyal fans
believe there will be consistency in the quality food, which is why they are willing
to try another meal type. *I also noticed acoustical ceiling panels to keep noise
down.
Similar to my findings at McLintock’s (case study #1). Big Sky does well because they’ve
identified and maximized their market differentiation. That is, they’re one of the
only vegan, vegetarian, truly healthy “sit-down” restaurants in the downtown area. In
addition to that, they’re food is consistent across all meal types. If locals are looking for
a healthy breakfast, they know they can count of Big Sky for a healthy dinner too.
Some complaints I heard were that they loved the breakfast and brunch menu so
much, they wish Big Sky would offer all day as well. This is an interesting and insightful
comment that I will certainly take into consideration when planning Ella’s restaurant
strategy. Ella’s is known for their chicken hash…why not take different variations of
that chicken hash and create a dinner option out of that too? McLintock’s does it with
their steaks (taking dinner steaks and creating a similar steak and eggs breakfast), and
customers wish Big Sky would do something similar. It’s a great idea that I think I will
incorporate into Ella’s dinner strategy.
In terms of Big Sky’s market differentiation as the only healthy sit-down
restaurant in the area, I believe Ella’s has the same opportunity. There are no other
true “home-style cooking” dinner spots in the Laurel Heights/Presidio area. If we
can maximize and play up that differentiation, there’s a chance for success.
107
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Case Study #3: Polker’s (Russian Hill)
I decided to visit a full-service breakfast, lunch and dinner restaurant in Russian
Hill. Polker’s has a similar atmosphere as Ella’s in that they serve casual comfort
food to include classic scrambles, potatoes, burgers, salads and sandwiches.
Similar to Ella’s, Polker’s is located in a rather yuppie neighborhood with plenty of
upscale restaurant neighbors. Also similar to Ella’s, Polker’s does particularly well
on the weekends during breakfast and brunch hours. However, I decided to study
Polker’s because they also tend to fill up most weeknights for dinner as well. Since
Ella’s will be opening a dinner menu, I hoped to gather insights on reasons why
Polker’s does well during the evening shift.
I walked into Polker’s at 7pm on a Tuesday night. Upon entrance, only a few
tables were occupied. I figured this must be more of a breakfast place. To my
surprise, by 8pm, all tables were filled. I had the chance to informally speak with a
few customers and staff members and below are a summary of my findings:
• Polker’s has a convenient location and food that dependable and consistent
• Parking can be bad, but it’s not that bad on weeknights
• Customers like that there are two outdoor tables, but they’re usually already
filled
• Burgers are good and easy. Maybe not “gourmet” but decent
• Customers like the new TV’s added to the bar area
Initial Restaurant Observations:
• Menu: Burgers, American breakfast, brunch and dinner
• Price: $$ (same as Ella’s)
• Location: Busy street in Russian Hill
• Parking: Street (same as Ella’s)
• Atmosphere: Casual, Relaxed
• Observed Demographic: Younger, casual demographic looking for an easy,
comforting bite to eat. Groups of all sizes (1-6) and all ages could be seen
her. Primarily Caucasian demographic.
• Service: Mediocre, slightly slow (they messed up my order)
• Floor Plan: Long rectangular floor plan. Mix of booths, 2-top and 4-top
tables as you go down the central aisle, and kitchen and restrooms in the
back. Bar with TV’s on the left side, seating on the right side. It seemed
effective for those that wanted to watch the TV’s. Though, the wait staff
seemed more interested in the TV’s than being attentive to customers.
• Things That Worked Well: The casual, not “overdone” décor matched the
menu. Easy location and one of the few casual spots on the block. Floorplan,
menu and ordering is easy/intuitive.
• Things That Didn’t Work Well: Could get loud, tables were very close to
each other, no bus station (but lots of workers clustered by bar area), food
runner path coincided with customer restroom path.
Apparently, Polker’s recently underwent an interior renovation. Also under new
management, the menu changed slightly. It sounds like the changes sparked
mixed reviews with existing loyal customers. Here are some Yelp reviews
regarding the new décor:
• “It’s been lightly refurbed! Feels much sleeker and welcoming than before.
Presumably this is a response to the next door pizza place which seems to
have stolen their clientele.
• “I was happy when it was finally redecorated, but now the menu is entirely
different. All my favorites are gone, and the veggie burger I ordered was
really horrible.”
• “You felt the need to change, but if your are going to change, go all the way.
Because you lost the old Polker’s faithful and I don’t think you’ve become
something yet that can attract it’s own faithful.”
• “Polker’s is trying to be something that it is not. The original place was so
much better.”
• “It’s only a matter of time before this place goes the way of every
other restaurant that loses itself while trying to fit the “new feel” of the
neighborhood. Guess what guys -- you had a great thing and you blew it”
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Case Study #3: Polker’s (cont...)
Lessons Learned from Polker’s:
Clearly, a minor renovation can have a signifcant impact on existing loyal customers. If the décor changes too drastically, the customers can sense it (and potentially
reject it). A change in menu is an additional hard hit to loyal customers. When desigining a new space for Ella’s Restaurant, it’s important to keep in mind the current
loyal customers, as Ella’s has a fairly large loyalty fan club. Aside from keeping the same menu, it will be important to continue to investigate what the loyal customer’s
needs and desires are as it relates to the current interior design. We wouldn’t want to take away a design element that the loyal customers find critical to their dining
experience.
Translating Polker’s Lessons Into Ella’s:
Understanding Ella’s current customers is important, and based off initial Yelp research, here’s “what is/isn’t currently working” for Ella’s loyal customer base.
• “The tables are small and uncomfortable.”
• “The place is very home style”
• “The decor had a kind of neutral, semi-modern diner aesthetic, but it was definitely a nice place to sit and dine”
• “Aside from the big windows that allow tons of natural light to fill the space, the ambiance was bland. The pretty floral arrangements on each table we nice, but
not enough to give Ella’s a great brunch spot feel.”
• “It is obvious Ella’s has loyal fans among the locals we watched purchase delicious looking pastries to take home”
• “Consistent Sunday brunch, consistent food”
• “Lots of people seem to order food to go and bring home”
• “Ella’s has a laid back vibe (in that Marina-chic sort of way) with large windows bringing in fantastic lighting.”
• “The restaurant is full of natural light, but somehow the lighting is soft so that no one looks harsh. For that reason, I would say that it is a perfect place to go with
your sleep-over date.”
• “As we were leaving, the restaurant had a long line out the door - and honestly, I ca”n see why. The food and atmosphere are very well done, and dining at Ella’s is
a great way to start the day.
• “This is most certainly a village diner--albeit a very very Laurel Heights-y one.”
• “Ambiance was eh... ok. i think they need a makeover or something as it doesnt look as nice as i thought it would when I walked through the door.”
New Priorities For Ella’s:
• Don’t change the menu if the current customers like it
• Be mindful of a drastic decor change, some loyal customers might be extra sensitive
• Stick to homestyle because current customers think they do it best
	
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PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Concept & Schematic Development
Version 1 - First Draft At Developing A Concept
First Draft Concept Statement:
The comfortable and approachable home-style cooking menu will help guide the design renovation. The design inspiration will come from the concept of “having lunch at a friend’s house.”
The design should reflect the feelings and emotions we go through when going to a friend’s house for lunch or dinner. This means that as the guest, we watch, participate and socialize as our
host cooks, prepares and cleans for us. The goal is to provide the same comfortable, familiar food (and design) that we see and make at home – only with good company and less responsibility.
No planning, cooking or cleaning. Regarding the dinner menu - among single entrée dishes, the menu will also include several family-style dishes to share as well. During this renovation, a
top priority is the current, loyal customers. With an effort to keep loyal customers at ease, the refreshed, updated design will maintain the integrity of the existing establishment, not letting go
of the homey, wholesome, comfortable and warm vibe. Ella’s does not want to “try to be something it’s not” and doesn’t want to come across as another expensive “frou-frou” Laurel Heights
bistro. Wholesome, home style, and approachable. This concept will also carry out through the exterior, perhaps added lighting and canopies to draw more foot traffic attention.
Concept Progressed Into “Affordances”Initial Word Map
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© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Concept 2 - Brainstorming
Faucault’s Science of Discipline - 5 Main Principles
Concept 3 - Brainstorming
Fung Shuai - 4 Types: Energetic, Symbolic, Practical & Personal
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© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Concept 4: Brainstorming
Concept started out as Apollo v. Diosian Greek Gods. The concept evolved into
the balance between the Left Brain Vs. Right Brain characteristics
CHOSEN CONCEPT: Right Brain v. Left Brain Balance
My design focus moving forward is inspired by the ever-competing left brain vs. right brain. When
cooking a meal, there always seems to be a perfect balance of “order” and “disorder” and based
of my interviews, trade publication reviews and observational research, Ella’s does a great job
maintaining that balance. There are moments of pre-planned structure and there are moments
of rushed, spontaneous decisions. I’d like to recreate that experience through different shapes,
materials, finishes and patterns throughout the space.
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Left Brain v. Right Brain Concept: 3 Design Approaches
1. Split The Restaurant In Half
The left half would be all left-brain oriented (straight
lines, predictable patterns, nuetral colors, logical, etc)
and the right side would be right-brain oriented (wild
patterns, bold colors, interesting textures, ect).
2. Organized Chaos
Replicate the feeling we get when everything seems
messy, yet everything is still in its place. From the
outsider, a room may look chaotic, but in our brains,
everything is just where it should be.
3. Constant Bouncing Between Left & Right
Create an experience that balances the humans’ constant
juggle between chaos and organization. Create a mix
between left and right brain elements throughout the space
- always looking for the perfect blend between the two.
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© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Option A
Concept started out as Apollo v. Diosian Greek Gods. The
concept evolved into the balance between the Left Brain Vs.
Right Brain characteristics
Option B
Concept started out as Apollo v. Diosian Greek Gods. The
concept evolved into the balance between the Left Brain Vs.
Right Brain characteristics
Option C
Concept started out as Apollo v. Diosian Greek Gods. The
concept evolved into the balance between the Left Brain Vs.
Right Brain characteristics
Initial Space Planning: Bubble & Block Diagrams
17
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Floor Plan Evolution Sketches
Final Preliminary Floor Plan
Final Floor Plan
18
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Exploration of Design Options: Various Sketches
19
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Exploration of Design Options: Various Sketches
20
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Exploration of Design Options: Various Sketches
21
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Color Studies - First Round
22
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Color Studies - Second Round
23
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Color Studies - Third Round
24
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Materials - Brainstorming Options
Choosing Sustainable Options
MAYA WALL PAPERS
HEAVY METAL-FREE Component materials are free of the
following heavy metals: Antimony, Arsenic, Barium, Cadmium,
Chromium, Lead, Mercury, Selenium.
INSTALLS WELL WITH LOW-VOC ADHESIVE When
installed with Maya Romanoff recommended adhesive, use of
these materials may contribute to gaining
LEED Indoor Environmental Quality EQ Credit 4: Low-
Emitting Materials.
MADE IN THE USA Product is manufactured in the United
States.
HIGHTOWER BENCHES
100% Recycled Steel Ends and Support. No VOC Eco-Chrome
BENJAMIN MOORE
Low/Zero VOC Paint Options
TWIST PENDANT
American-made, energy efficient, low-voltage mini pendant
The angled cut at the bottom adds to the modern effect, while
emitting more light than a straight cut.
SOURCE LOCALLY: SF DESIGN DISTRICT
25
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Materials - Brainstorming Various Combinations
RODI	
  DESIGNS	
  	
   	
   	
   	
   	
   CLIENT	
  CONTACT	
  
Rebecca	
  Jensen	
   	
   	
   	
   	
   Freddy	
  Tamraz,	
  Ella’s	
  
1442	
  Filbert	
  Street	
   	
   	
   	
   	
   500	
  Presidio	
  Ave	
  
San	
  Francisco,	
  CA	
  94109	
   	
   	
   	
   San	
  Francisco,	
  CA	
  
831-­‐402-­‐3814	
  	
   	
   	
   	
   	
   415-­‐441-­‐5669	
  
Rajensen00@gmail.com	
  	
   	
   	
   	
   ftamraz@yahoo.com	
  
_	
  	
  	
  	
  	
  	
  	
  	
  	
  
Materials	
  Schedule	
  	
  (cont)	
  
Mark	
   Code	
   Item	
  Name	
   Description	
   Location	
  
2( CT	
  101	
   Quartz	
  Slab	
   Cream	
  quartz	
  stone	
   CG	
  101,	
  Bar	
  101,	
  Bar	
  102	
  
3) CT	
  102	
   Quartz	
  Slab	
   Brown	
  quartz	
  stone	
   CG	
  101	
  
3! FAB	
  101	
   Vinyl	
  Fabric	
   Green	
  fabric	
  -­‐	
  benches	
   CG	
  102	
  
3@ FAB	
  102	
   Vinyl	
  Fabric	
   Cream	
  fabric	
  -­‐	
  square	
  chairs	
   CG	
  103	
  
3# FAB	
  103	
   Vinyl	
  Fabric	
   Copper	
  fabric	
  -­‐	
  bar	
  stools	
   CG	
  105,	
  CG	
  106	
  
3$ FAB	
  104	
   Fabric	
  
Red/orange	
  geometric	
  
fabric	
  
WT	
  101	
  
3% FAB	
  105	
   Fabric	
   Red	
  outdoor	
  fabric	
   WT	
  102	
  
3^ WC	
  101	
   Wallcovering	
   Tie-­‐Dye	
  pattern	
  wall	
  paper	
   South	
  Wall	
  
3& WC	
  202	
   Wallcovering	
   Cream	
  vinyl	
  wall	
  paper	
   North	
  Wall	
  
3* WC	
  103	
   Wallcovering	
   Orange	
  vinyl	
  wall	
  paper	
   East	
  Wall,	
  Ceiling,	
  Front	
  Entrance	
  Wall	
  
3( WC	
  104	
   Wallcovering	
   Red	
  vinyl	
  wall	
  paper	
   Restroom	
  Wall	
  
4) WC	
  105	
   Wallcovering	
   City	
  pattern	
  vinyl	
  wall	
  paper	
   Restroom	
  Ceiling	
  
4! PNT	
  INT	
  101	
   Interior	
  Paint	
   Olive	
  green	
  paint	
   North	
  Wall,	
  West	
  Wall,	
  Ceiling	
  
4@ PNT	
  INT	
  102	
   Interior	
  Paint	
   Brown	
  paint	
  
Doors	
  Interior	
  Face,	
  Custom	
  Floor	
  Design	
  
(FLR	
  103	
  )	
  
4# PNT	
  INT	
  103	
   Interior	
  Paint	
   Rust	
  red	
  paint	
  (interior)	
   South	
  Wall	
  Structural	
  Beams	
  
4$ PNT	
  EXT	
  101	
   Exterior	
  Paint	
   Rust	
  red	
  paint	
  (exterior)	
   Exterior	
  Walls	
  
4% GLA	
  101	
   Etched	
  Glass	
   Laminated	
  glass	
   CUST	
  101,	
  CUST	
  102	
  
4^ GLA	
  102	
   Glass	
  Tiles	
   Green	
  pattern	
  glass	
  tiles	
   BAR	
  101,	
  BAR	
  102	
  
RODI	
  DESIGNS	
  	
   	
   	
   	
   	
   CLIENT	
  CONTACT	
  
Rebecca	
  Jensen	
   	
   	
   	
   	
   Freddy	
  Tamraz,	
  Ella’s	
  
1442	
  Filbert	
  Street	
   	
   	
   	
   	
   500	
  Presidio	
  Ave	
  
San	
  Francisco,	
  CA	
  94109	
   	
   	
   	
   San	
  Francisco,	
  CA	
  
831-­‐402-­‐3814	
  	
   	
   	
   	
   	
   415-­‐441-­‐5669	
  
Rajensen00@gmail.com	
  	
   	
   	
   	
   ftamraz@yahoo.com	
  
_	
  	
  	
  	
  	
  	
  	
  	
  	
  
Furniture	
  Schedule	
  	
  
Mark	
   Code	
   Item	
  Name	
   Desciption	
   Count	
  
q FLR	
  101	
   Floor	
  Tile	
   Wood-­‐like	
  porcelean	
  tiles	
   1	
  
w FLR	
  102	
   Floor	
  Tile	
   Brown	
  porcelean	
  tiles	
   1	
  
e FLR	
  103	
   Custom	
  Wood	
  Floor	
   Wood	
  curved	
  floor	
  design	
   1	
  
r BAR	
  101	
   Custom	
  Bar	
  -­‐	
  Front	
   Custom	
  bar	
  for	
  upper	
  dining	
  room	
   1	
  
t BAR	
  102	
   Custom	
  Bar	
  -­‐	
  Back	
   Custom	
  bar	
  for	
  lower	
  dining	
  room	
   1	
  
y CG	
  101	
   Custom	
  Cashier	
  Desk	
   Custom	
  display	
  desk	
  for	
  cashier	
   1	
  
u CG	
  102	
   Dining	
  Bench	
   Upholstered	
  seating	
  bench	
   14	
  
i CG	
  103	
   Dining	
  Chair	
   Square	
  back	
  dining	
  chair	
   28	
  
o CG	
  104	
   Dining	
  Chair	
   Panton	
  curved	
  dining	
  chair	
   22	
  
1) CG	
  105	
   Bar	
  Stool	
   Curve/twist	
  bar	
  stool	
   8	
  
1! CG	
  106	
   Bar	
  Stool	
   Square	
  seat	
  bar	
  stool	
   4	
  
1@ CG	
  107	
   Dining	
  Table	
   24"x24"	
  Wood	
  veneer	
  table	
   20	
  
1# CG	
  108	
   Dining	
  Table	
   28"x52"	
  Wood	
  veneer	
  table	
   7	
  
1$ CUST	
  101	
   Custom	
  Partition	
   Front	
  bar	
  glass	
  partition	
   1	
  
1% CUST	
  102	
   Custom	
  Partition	
   Back	
  bar	
  glass	
  partition	
   1	
  
1^ CUST	
  103	
   Custom	
  Wall	
  Paneling	
   Mahogony	
  glass	
  paneling	
   1	
  
1& CUST	
  104	
   Custom	
  Wall	
  Design	
   Wood	
  paneling	
  on	
  walls	
  &	
  ceiling	
   1	
  
1* WT	
  101	
  
Window	
  Treatment	
  
Fabrication	
  
Roman	
  shades	
  fabrication	
   8	
  
1( WT	
  102	
   Exterior	
  Window	
  Treatment	
   Red	
  exterior	
  awnings	
   8	
  
2) ART	
  101	
   Ella's	
  Sign	
  -­‐	
  Interior	
   Custom	
  metal	
  logo	
  sign	
   1	
  
2! ART	
  102	
   Ella's	
  Sign	
  -­‐	
  Exterior	
   Custom	
  metal	
  logo	
  sign	
   1	
  
2@ LT	
  101	
   Pendant	
  Light	
   Round	
  pendant	
  light	
   20	
  
2# LT	
  102	
   Pendant	
  Light	
   Twisted	
  square	
  pendant	
  light	
   18	
  
2$ LT	
  103	
   Pendant	
  Light	
   Spikey	
  crystal	
  pendant	
  light	
   2	
  
2% LT	
  104	
   Sconce	
   Spikey	
  crystal	
  sconce	
   2	
  
2^ SINK	
  101	
   Restroom	
  Sink	
   White	
  rectangle	
  sink	
   1	
  
2& SINK	
  102	
  	
   Restroom	
  Sink	
   Brown	
  wood	
  sink	
  base	
   1	
  
2* MIR	
  101	
   Restroom	
  Mirror	
   Framed	
  mirror	
   1	
  
RODI	
  DESIGNS CLIENT	
  CONTACT:
Rebecca	
  Jensen Freddy	
  Tamraz	
  -­‐	
  Ella's	
  Restaurant
1442	
  Filbert	
  Street 500	
  Presidio	
  Ave
San	
  Francisco,	
  CA	
  94109 San	
  Francisco,	
  CA	
  94115
831-­‐402-­‐3814 415-­‐441-­‐5669
rajensen00@gmail.com ftamraz@yahoo.com
SPECIFICATION	
  SHEET
Item	
  Code: BAR	
  101 Manufacturer: Source:
Item: Custom	
  Bar	
  -­‐	
  Front	
  Dining	
  Area Contact:	
  Daniel Contact:	
  Daniel
Issue	
  Date: Mandan	
  Designs	
   Mandan	
  Designs	
  
Revision	
  No: 152	
  Toland	
  Street	
  Suite	
  9 152	
  Toland	
  Street	
  Suite	
  9
Revision	
  Date: San	
  Francisco,	
  California San	
  Francisco,	
  California
415.871.4106 415.871.4106
daniel@mandandesigns.com	
   daniel@mandandesigns.com	
  
Description:
Location: Entrance
Dimensions: See	
  attached	
  line	
  drawing
Bar	
  Construction	
  Finish:
Construction:
Hardware: All	
  internal	
  hardware	
  (hinges,	
  screws,	
  bolts,	
  etc.)	
  shall	
  be	
  corrosion	
  proof.
Custom	
  Manufacturer: Mandan	
  Designs	
  -­‐	
  San	
  Francisco
Web	
  URL:	
   http://www.customfurnituresf.com/
Notes: 1.	
  All	
  materials	
  and	
  methods	
  of	
  construction	
  must	
  comply	
  with	
  state,	
  local	
  fire	
  &	
  life	
  safety	
  codes
2.	
  All	
  materials	
  to	
  be	
  insect	
  and	
  vermin	
  free.
3.	
  All	
  materials	
  to	
  be	
  moisture	
  resistant.
5.	
  Manufacturer	
  to	
  provide	
  Interior	
  Design	
  with	
  finish	
  samples	
  prior	
  to	
  fabrication.
6.	
  Manufacturer	
  to	
  provide	
  Interior	
  Designer	
  with	
  shop	
  drawings	
  prior	
  to	
  fabrication.
9.	
  Manufacturer	
  must	
  supply	
  clearly	
  labeled	
  touch	
  up	
  sticks	
  for	
  all	
  wood	
  finishes.
10.	
  Ensure	
  that	
  piece	
  will	
  fit	
  through	
  doors	
  prior	
  to	
  commencing	
  fabrication
General	
  Notes: 1.	
  Must	
  be	
  of	
  contract	
  quality	
  and	
  suitable	
  for	
  commercial	
  use
2.	
  Verify	
  material	
  requirement	
  with	
  floor	
  installers	
  prior	
  to	
  purchasing
3.	
  Manufacturer	
  to	
  provide	
  Interior	
  Designer	
  with	
  a	
  cutting	
  for	
  approval	
  (CFA)	
  prior	
  to	
  purchasing
4.	
  Changes	
  to	
  this	
  specification	
  must	
  be	
  approved	
  by	
  Interior	
  Designer
Reference: See	
  attached	
  line	
  drawing
Quantity: 1
8.	
  GC	
  to	
  work	
  with	
  manufacturer	
  and	
  floor	
  installers	
  to	
  ensure	
  the	
  floor	
  is	
  properly	
  prepared	
  for	
  proper	
  bar	
  
installation
13-­‐May-­‐13
All	
  exposed	
  wood	
  panels,	
  shelves	
  and	
  surfaces	
  are	
  stained,	
  alcohol,	
  water	
  and	
  burn	
  resistant	
  conversion	
  
varnish	
  finish	
  to	
  match	
  Treefrog	
  #	
  60704	
  Wenge	
  Straight	
  Grain	
  wood	
  veneer.	
  Double	
  top	
  coat	
  and	
  hand	
  wiped	
  
stain.	
  Provide	
  clear	
  water	
  and	
  alcohol	
  resistant	
  penetrating	
  sealer.
Solid	
  kiln	
  dried	
  select	
  oak	
  hardwood	
  trim	
  and	
  shelves;	
  brown	
  oak	
  veneer	
  shelves	
  from	
  the	
  backside.	
  Frame	
  to	
  
be	
  double	
  dowelled,	
  screwed	
  and	
  glued.	
  Veneer	
  face	
  plywood	
  with	
  solid	
  edges	
  for	
  top,	
  front	
  and	
  side	
  faces.	
  
Veneers	
  must	
  be	
  glued	
  with	
  moisture	
  resistant	
  glues.	
  Stone	
  top	
  is	
  COM	
  (CT	
  101)	
  and	
  front	
  glass	
  paneling	
  is	
  
COM	
  (GLA	
  102).
4.	
  Manufacturer	
  must	
  review	
  design	
  concept	
  and	
  inform	
  purchasing	
  agent	
  of	
  any	
  problems	
  or	
  discrepancies	
  
prior	
  to	
  fabrication.
7.	
  Manufacturer	
  must	
  provide	
  a	
  structurally	
  sound	
  product	
  with	
  proper	
  proportions	
  to	
  ensure	
  stability	
  and	
  
prevent	
  tipping.
Custom	
  bar	
  design	
  made	
  of	
  solid	
  wood	
  with	
  COM	
  glass	
  paneling	
  (refer	
  to	
  GLA	
  102)	
  and	
  COM	
  stone	
  
countertop	
  (refer	
  to	
  CT	
  101)
RODI	
  DESIGNS CLIENT	
  CONTACT:
Rebecca	
  Jensen Freddy	
  Tamraz	
  -­‐	
  Ella's	
  Restaurant
1442	
  Filbert	
  Street 500	
  Presidio	
  Ave
San	
  Francisco,	
  CA	
  94109 San	
  Francisco,	
  CA	
  94115
831-­‐402-­‐3814 415-­‐441-­‐5669
rajensen00@gmail.com ftamraz@yahoo.com
SPECIFICATION	
  SHEET
Item	
  Code: BAR	
  101 Manufacturer: Source:
Item: Custom	
  Bar	
  -­‐	
  Front	
  Dining	
  Area Contact:	
  Daniel Contact:	
  Daniel
Issue	
  Date: Mandan	
  Designs	
   Mandan	
  Designs	
  
Revision	
  No: 152	
  Toland	
  Street	
  Suite	
  9 152	
  Toland	
  Street	
  Suite	
  9
Revision	
  Date: San	
  Francisco,	
  California San	
  Francisco,	
  California
415.871.4106 415.871.4106
daniel@mandandesigns.com	
   daniel@mandandesigns.com	
  
Reference	
  Drawings:
13-­‐May-­‐13
RODI	
  DESIGNS CLIENT	
  CONTACT:
Rebecca	
  Jensen Freddy	
  Tamraz	
  -­‐	
  Ella's	
  Restaurant
1442	
  Filbert	
  Street 500	
  Presidio	
  Ave
San	
  Francisco,	
  CA	
  94109 San	
  Francisco,	
  CA	
  94115
831-­‐402-­‐3814 415-­‐441-­‐5669
rajensen00@gmail.com ftamraz@yahoo.com
MATERIAL	
  SPECIFICATION	
  SHEET
Item	
  Code: CT	
  101 Manufacturer: Source:
Item: Quartz	
  Slab Contact:	
  Andrew Contact	
  Rep	
  TBD
Issue	
  Date: True	
  Stone	
  Distributing CaesarStone	
  HQ
Revision	
  No: 1742	
  Yosemite	
  Ave 6840	
  Hayvenhurst	
  Ave.	
  Suite	
  100
Revision	
  Date: San	
  Francisco,	
  CA	
  94124 Van	
  Nuys,	
  CA	
  91406
Phone:	
  415.822.TRUE(8783) 818.779.0999
info@truestone.com info@caesarstoneus.com
Location: Custom	
  Cashier	
  Desk	
  (CG	
  101),	
  Custom	
  Bar	
  -­‐	
  Front	
  (BAR	
  101),	
  Custom	
  Bar	
  -­‐	
  Back	
  (BAR	
  102)
Product	
  Name: Classico
Web	
  URL:	
   http://www.caesarstoneus.com/products/color/3200/
Content: Quartz
Color Baja	
  -­‐	
  3200
Finish: Polished
Thickness 2cm
Edge	
  Profile: Standard	
  Pencil	
  Edge
Notes: 1.	
  Fabricator	
  to	
  create	
  template	
  for	
  stone	
  top	
  from	
  bar	
  bases	
  provided	
  by	
  Mandon	
  Designs	
  bar	
  manufacturer
2.	
  All	
  stone	
  must	
  have	
  factory	
  applied	
  stone	
  sealer.
3.	
  A	
  sample	
  from	
  production	
  must	
  be	
  approved	
  by	
  Interior	
  Designer	
  prior	
  to	
  ordering.
4.	
  Inconsistency	
  of	
  color	
  and	
  pattern	
  in	
  adjacent	
  pieces	
  will	
  not	
  be	
  accepted.
General	
  Notes: 1.	
  Must	
  be	
  of	
  contract	
  quality	
  and	
  suitable	
  for	
  commercial	
  use
2.	
  Verify	
  material	
  requirement	
  with	
  bar	
  base	
  installers	
  prior	
  to	
  purchasing
3.	
  Manufacturer	
  to	
  provide	
  Interior	
  Designer	
  with	
  a	
  cutting	
  for	
  approval	
  (CFA)	
  prior	
  to	
  purchasing
4.	
  Changes	
  to	
  this	
  specification	
  must	
  be	
  approved	
  by	
  Interior	
  Designer
13-­‐May-­‐13
4.	
  GC	
  to	
  work	
  with	
  bar	
  base	
  manufacturer	
  and	
  Caesarstone	
  certified	
  installer	
  to	
  properly	
  prepare	
  the	
  
countertop	
  for	
  installation	
  (to	
  include	
  any	
  leveling	
  layments,	
  backerboards,	
  setting	
  materials,	
  adhesives,	
  etc).	
  
RODI	
  DESIGNS CLIENT	
  CONTACT:
Rebecca	
  Jensen Freddy	
  Tamraz	
  -­‐	
  Ella's	
  Restaurant
1442	
  Filbert	
  Street 500	
  Presidio	
  Ave
San	
  Francisco,	
  CA	
  94109 San	
  Francisco,	
  CA	
  94115
831-­‐402-­‐3814 415-­‐441-­‐5669
rajensen00@gmail.com ftamraz@yahoo.com
MATERIAL	
  SPECIFICATION	
  SHEET
Item	
  Code: GLA	
  102 Manufacturer: Source:
Item: Green	
  Glass	
  Tiles Contact:	
  Diana	
  Visona Contact	
  Rep	
  TBD
Issue	
  Date: Galleria	
  Tile Modono
Revision	
  No: 299A	
  Kansas	
  St 465	
  Paul	
  Road
Revision	
  Date: San	
  Francisco,	
  CA	
  94103 Rochester,	
  NY	
  14624
415-­‐431-­‐5283 585-­‐247-­‐6000
galleriatile@aol.com info@modono.com
Location: Custom	
  Bar	
  -­‐	
  Front	
  (BAR	
  101),	
  Custom	
  Bar	
  -­‐	
  Back	
  (BAR	
  102)
Product	
  Name: San	
  Remo
Product	
  Code: Opulence
Color Celedon	
  (Green)
Product	
  URL:	
   http://www.modonoglass.com/tile/pattern.php
Type: Laminated
Thickness 6mm
Tile	
  Size 12"	
  x	
  12"
Tile	
  Repeat NA
Safety	
  Rating: ANSI	
  Z-­‐97.1-­‐1984,	
  sections	
  5.1	
  and	
  5.2	
  certification	
  as	
  tested	
  under	
  CPSC	
  16	
  CFR	
  1201,	
  Category	
  II.
UV	
  Block: 0.99
Notes:
4.	
  CG	
  to	
  work	
  with	
  installer	
  to	
  ensure	
  proper	
  installtion	
  methods	
  are	
  taken	
  (see	
  attached	
  installation	
  guide)
General	
  Notes: 1.	
  Must	
  be	
  of	
  contract	
  quality	
  and	
  suitable	
  for	
  commercial	
  use
2.	
  Manufacturer	
  to	
  provide	
  Interior	
  Designer	
  with	
  a	
  cutting	
  for	
  approval	
  (CFA)	
  prior	
  to	
  purchasing
3.	
  Changes	
  to	
  this	
  specification	
  must	
  be	
  approved	
  by	
  Interior	
  Designer
13-­‐May-­‐13
1.	
  GC	
  to	
  work	
  with	
  glass	
  installers	
  to	
  ensure	
  ceilings	
  and	
  walls	
  are	
  propertly	
  prepped	
  for	
  proper	
  glass	
  
installation
2.	
  Cleaning:	
  Use	
  AquaMix	
  "Aqua	
  Kleen"	
  for	
  simple	
  spray	
  &	
  wipe	
  cleaning
3.	
  Aqua	
  Mix	
  Sealers	
  Choice	
  Gold	
  or	
  Grout	
  Sealer	
  is	
  recommended	
  for	
  sealing	
  pourous	
  grout	
  joints
5.	
  Tile	
  patterns	
  should	
  be	
  matched	
  as	
  best	
  possible
SPEC EXAMPLE:
Bar Design
26
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final Presentation
27
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final Presentation
28
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final Presentation
29
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final Presentation
30
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final Presentation
31
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final Presentation
32
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final Presentation
33
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final Presentation
34
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final PresentationFinal Presentation
35
PROCESS BOOK - Ella’s Restaurant
© Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
Final Presentation
36

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Restaurant Renovation Design - Process Book

  • 1. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials DESIGN PROCESS BOOK Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials
  • 2. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials TABLE OF CONTENTS: Programming Pages 3 - 12 Schematic Design Pages 13 - 25 Design Development Pages 26 - 36
  • 3. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Ella’s Restaurant: Programming Research & Info Gathering Introduction: Ella’s Restaurant, known to be one of Laurel Height’s hottest breakfast spots, sits on the bustling intersection of California St and Presidio Avenue in the Laurel Heights/ Presidio Heights district. During the weekends, locals, nearby residents and tourists alike will wait over an hour to be seated. Midweek breakfasts and lunches are less busy, and small groups can usually squeeze in without a wait. Today, Ella’s serves breakfast and lunch only. The restaurant specializes in classic American comfort food at a reasonable, moderate price. Ella’s Restaurant used to also offer reasonably priced comfort food for dinner as well (to include pot roast, lamb shank, gnocchi and more) until 2007, when the dinner service discontinued. Despite their sometimes slow service, customers are fairly loyal to the establishment due to their consistent, home cooking. As an independent full-service restaurant, Ella’s has always maintained the “homey” ambiance through its menu, service and décor. Ella’s is located in a small quaint suburban neighborhood. The Laurel Heights and Presidio Heights area is a primarily middle class, suburban neighborhood. Streets are known to be safe, and many white and Asian families live in the area. Ella’s is centrally located right next to three major Muni lines: the 1, 3 or 43. If people come to visit the neighborhood, it’s often due to the fact that their visiting the California Pacific Medical Center’s California Campus, UCSF or the nearby Jewish Community Center. Main shopping areas lie on California Street (west of Ella’s), which includes upscale expensive boutiques and restaurants often favored by “well-off-stay-at-home-moms.” 3
  • 4. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Problem Statement: Ella’s Restaurant is a top weekend brunch spot in the Laurel Heights/Presidio Heights district in San Francisco, California. An independent full-service restaurant, Ella’s currently does extremely well on the weekends, with lines out the door and a steady, loyal demand for the moderately priced, home-style cooking. Weekday breakfasts and lunches carry a steady flux of loyal customers, though the restaurant is never as crowded during the week (compared to the weekends). Currently, customers who’ve never heard of Ella’s are less likely to drop in due to the outdated décor and slightly above-margin menu prices. The owner’s of Ella’s Restaurant believe that the restaurant can attract more young residents and visitors from nearby foot traffic hub spots (such as California Street foot traffic, Sacramento Street foot traffic and UCSF students) with a refreshed, renovated design (to match the menu prices). In addition, the owners would like to add a very casual, comfortable, low-priced dinner menu to the neighborhood, as there is not currently any other moderately priced, home-style dinner restaurants in the neighborhood. Online User Research: Restaurant Category: • Type: Comparative Diner • Average Spend Per Person (including drink, tip and tax): o $ - Cheap, under $10 o $$ - Moderate $11-30 - ELLA’S o $$$ - Spendy $31-60 o $$$$ - Splurge Above $61 Site Location: 4
  • 5. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Site Visit: Below are some initial notes and sketches taken while visiting Ella’s on Monday afternoon around 12pm. Goals and Objectives: The end goal for the design renovation and new dinner feature is to increase revenue for the restaurant. The new design is meant to match the slightly above-average menu prices, because currently, the décor is outdated and irrelevant to market expectations. Additional short and long term goals are included below: • Use evidence-based design strategies throughout the programming and conceptual phases • Stay true to the Ella’s Restaurant brand across all design elements • Train and hire attentive and reliable staff to ensure a fast and easy experience for the customers • Avoid creating a drastic renovation change where the loyal customers no longer feel like it’s the same restaurant • Break even all costs within two years Current Users: Current & Target Market o The type of customers who come to Ella’s care more about quantity and quality of food, rather than small portioned, high-priced yuppie dishes. They are willing to pay a bit (but not a whole lot) more for a good quality dish, and these customers are less concerned about profile status. o Neighborhood locals, out of towners, families, couples, singles, groups of 2-5 friends o All age groups, medium household income, blue collar o Kid-friendly Additional Users of this space o Wait Staff o Kitchen Staff o Managerial Staff o Delivery Service Workers o Mechanical Men 5
  • 6. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Current Competition: Primary: Nearby breakfast/brunch restaurants “Is there anywhere else close-by with a shorter line?” Rigolo Café (Laurel Heights) Baker and Banker (Pac Heights) Kate’s Kitchen (Hayes Valley) Sweet Maple (Lower Pac Heights), Blue Jay Café (Nopa) Elite Café (Lower Pac Heights) Eddie’s Café (NOPA) Magic Flute Garden Ristorante (Presidio Heights). Potential Dinner Competition: Nearby dinner restaurants, “What do you feel like for dinner tonight?” Rigolo Café (Laurel Heights) The Corner Store (Laurel Heights) Hisago (Laurel Heights) Thai Café (Laurel Heights) Midori Sushi (Laurel Heights) Osteria (Presidio Heights) Pasta Pomodoro (Laurel Heights) Mel’s Drive-In (Laurel Heights) Magic Flute Garden Ristorante (Presidio Heights) Secondary: Further away, but destination breakfast/brunch restaurants “Let’s just go to another neighborhood” Eats (Inner Richmond), Mama’s (North Beach) Town’s End (SOMA) Chloe’s Café (Dolores Heights) Zazie (Cole Valley) Rose’s Café (Cow Hollow) Universal Café (Mission) Dottie’s (SOMA) Tertiary: Destination restaurants “Worth the drive...” Sally’s (Potrero Hill) Just for You (Potrero Hill) Brenda’s Soul Food (Tenderloin) Homemade Cafe in (Berkeley) 6
  • 7. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials City Zoning: Ella’s Restaurant is located in a Neighborhood Commercial District, in an NC-2 zone. NC-2 is a small scale, 2 commercial stories type building. Occupancy: A-3 Occupancy Load: TBD Structural and Operational Requirements: • Energy efficient HVAC units for proper cooling and heating • Adequate fire safety features such as automatic emergency sprinkler systems, automatic alarms and exit doors • Sufficient lighting units for staff and customers (to be used in combination with natural light) • Access to water as well as plumbing fixtures for all restrooms • Alarm systems to ensure security at night • ADA compliant across all measures • Staff access to the building from 4am 2am, as hours of operation will be from 6am-10pm Code Research: There are several codes to be aware of as it relates to a restaurant renovation. The following requirements must be met by the California Retail Food Code: • Multiuse food-contact surfaces shall be all of the following: o Smooth o Free of breaks, open seams, cracks, chips, inclusions, pits and similar imperfections o Free of sharp internal angles, corners and cervices o Finished to have smooth welds and joints • Nonfood-contact surfaces of equipment that re exposed to splash, spillage or other food soling or that require frequent cleaning shall be constructed of a corrosion- resistant, nonabsorbent and smooth material that allows easy cleaning and to facilitate maintenance and free of unnecessary ledges, projections and crevices to allow for easy cleaning and to facilitate maintenance • Materials that are used in fabric implements shall not allow the migration of deleterious substances or impart colors, odors, or tastes to food and under normal use conditions shall be safe, durable and sufficient in strength to withstand repeated cleaning or laundering and shall be resistant to fraying and deterioration. • Except as specified, copper and copper alloys such as brass may not be used in contact with a food that has a pH below six, such as vinegar, fruit juice, or wine or a fitting or tubing installed between a backflow prevention device and a carbonator • Clean toilet rooms in good repair shall be provided and conveniently located and accessible for use by employees during all hours of operation. The number of toilet facilities shall be in accordance with applicable local building and plumbing ordinances. Toilet tissue shall be provided in a permanently installed dispenser at each toilet • Sufficient natural or artificial lighting shall be provided o At least 10 foot candles: At a working surface on which alcoholic beverages are prepared or where utensils are used in preparation or service of alcoholic beverages are cleaned o At least 20 foot candles: In server stations where food is prepared • Each permanent food facility shall be fully enclosed in a building consisting of permanent floors, walls and an overhead structure that meet the minimum standards as prescribed by this part • Walls and ceilings of all rooms hall be of a durable, smooth, nonabsorbent and easily cleanable surfaces 7
  • 8. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Floor Level Change Codes: • Ground and floor surfaces along accessible routes and in accessible rooms and spaces including floors, walks, ramps, stairs, and curb ramps, shall be stable, firm, slip-resistant • Changes in level up to 1/4 in (6 mm) may be vertical and without edge treatment (see Fig. 7(c) ). Changes in level between 1/4 in and 1/2 in (6 mm and 13 mm) shall be beveled with a slope no greater than 1:2 (see Fig. 7(d) ). Changes in level greater than 1/2 in (13 mm) shall be accomplished by means of a ramp that complies with 4.7 or 4.8. • If carpet or carpet tile is used on a ground or floor surface, then it shall be securely attached; have a firm cushion, pad, or backing, or no cushion or pad; and have a level loop, textured loop, level cut pile, or level cut/uncut pile texture. The maximum pile thickness shall be 1/2 in (13 mm) (see Fig. 8(f)). Exposed edges of carpet shall be fastened to floor surfaces and have trim along the entire length of the exposed edge. Carpet edge trim shall comply with 4.5.2. Spatial Requirements: • Kitchen space should occupy about 40-50% of the total square foot space • The entrance and seating area should be in the front of the restaurant • Men and women’s restrooms must be in close proximity to the seating area • Manager should have an office that can overlook both the front of the house as well as the back of the house • Aisles and tables must be within reasonable, comfortable proximities to one another o Table Service requires 15 to 18 square feet per person o Main circulation space should be 3-5 feet wide • Wait stations should be included in the design o One small wait station of 2x2 feet is recommended for every 20 seats, or one large station of about 8x20 feet for every 50 seats • Way finding paths should be clear and understandable • Different size tables to accommodate different group sizes Spatial Zoning: • Public Zones o The public zone in the restaurant is the “front of the house.” This includes the entrance, waiting areas, dining area, service and restrooms. The entry area should guide the customer to the ordering area with both visual and way finding cues. • Private Zone o The private zone is considered he “back of the house.” This includes the kitchen, food prep areas, staff break room, staff restroom, manager’s office, dry and cold storage, as well as an area for waste and disposal. 8
  • 9. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Case Study #1: McLintock’s McLintock’s is a breakfast, lunch and dinner restaurant in downtown San Luis Obispo. In this case study, I know that McLintock’s does particularly well for both breakfasts and dinners. By label, they are a steakhouse, though they serve all different kinds of meals on their menu. They are almost always busy and locals seem to really enjoy coming back to this restaurant. My goal for this case study is to understand how and why it does well for both breakfast and dinner. I had the opportunity to ask a few local residents if they go to breakfast or dinner at McLintock’s. After several surveys, I found that many locals go to both breakfast and dinner. Breakfasts are particularly popular during the weekends, and dinners are popular throughout the week and weekends. When I asked a few different people why they think it works for breakfast and dinner, I received the following quotations: • “They have their niche of steaks and they do it well” • “They’re good hearty meals, you can get a steak and eggs for breakfast.” • “They have a unique atmosphere – goes well with steakhouse, having heads of animals on the walls.” • “I think because they’re known as steakhouse, their meat for dinner or breakfast works just as well.” There are other steakhouses in the area, though no other restaurants directly compete with McLintock’s. It’s a step up from Tahoe Joe’s or Outback Steakhouse because it doesn’t have the “commercial feel.” It feels like a family-owned and operated restaurant with a personal, human element. Looking at the décor of this restaurant, the casual, cowboy, laid-back feel works for both breakfast and dinner. The space is a little cramped, but that fits the style of the restaurant. It’s a “meat and potatoes” kind of restaurant, where people should feel like they’re getting home-style service and a “not too fancy” meal. If the décor were fancier, locals would probably (subconsciously) feel that the food got fancier, which is something that would not work well here. Based off my observations and interviews, it seems that McLintock’s does well because they’ve narrowed down their focus to something that they’re really good at. They’re known for their good steaks, and they’ve been able to consistently translate that niche specialty across three different meal types (breakfast, lunch and dinner). They’ve kept up the same steak quality whether it’s dinner, lunch or breakfast. I think that if McLintock’s steak and eggs or chicken fried steak (on the breakfast menu) wasn’t consistent with the quality of the dinner steaks – then this restaurant wouldn’t do as well. 9
  • 10. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Case Study #2: Big Sky Cafe Big Sky Café is a breakfast, lunch and dinner café located in downtown San Luis Obispo. Like Ella’s, Big Sky is a restaurant predominantly known for their delicious breakfasts. On weekends, neighborhood locals and visitors alike will flock to Big Sky, and it’s usually pretty crowded for brunch, and people usually have to wait for a table. Big Sky is known for it’s farm-to-table, healthy fresh food. There are a lot of vegetarian and vegan options as well as plenty of options for the meat-lover. I had the opportunity to speak with a small group that was eating breakfast on a Saturday morning. A particular quotation stood out to me while speaking with them: - “We love breakfast here, and we’d love to try dinner too.” After considering this statement, I spoke to several other locals about the restaurant. Something I found particularly interesting is that a lot of people who went for breakfast liked it so much that they’d like to eventually try dinner too. Or, some people loved their dinner so much, they’d love to come back for breakfast. Or some people who came for lunch, would love to try dinner. Bottom line: there is a loyal set of customers coming to Big Sky, and these loyal fans believe there will be consistency in the quality food, which is why they are willing to try another meal type. *I also noticed acoustical ceiling panels to keep noise down. Similar to my findings at McLintock’s (case study #1). Big Sky does well because they’ve identified and maximized their market differentiation. That is, they’re one of the only vegan, vegetarian, truly healthy “sit-down” restaurants in the downtown area. In addition to that, they’re food is consistent across all meal types. If locals are looking for a healthy breakfast, they know they can count of Big Sky for a healthy dinner too. Some complaints I heard were that they loved the breakfast and brunch menu so much, they wish Big Sky would offer all day as well. This is an interesting and insightful comment that I will certainly take into consideration when planning Ella’s restaurant strategy. Ella’s is known for their chicken hash…why not take different variations of that chicken hash and create a dinner option out of that too? McLintock’s does it with their steaks (taking dinner steaks and creating a similar steak and eggs breakfast), and customers wish Big Sky would do something similar. It’s a great idea that I think I will incorporate into Ella’s dinner strategy. In terms of Big Sky’s market differentiation as the only healthy sit-down restaurant in the area, I believe Ella’s has the same opportunity. There are no other true “home-style cooking” dinner spots in the Laurel Heights/Presidio area. If we can maximize and play up that differentiation, there’s a chance for success. 107
  • 11. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Case Study #3: Polker’s (Russian Hill) I decided to visit a full-service breakfast, lunch and dinner restaurant in Russian Hill. Polker’s has a similar atmosphere as Ella’s in that they serve casual comfort food to include classic scrambles, potatoes, burgers, salads and sandwiches. Similar to Ella’s, Polker’s is located in a rather yuppie neighborhood with plenty of upscale restaurant neighbors. Also similar to Ella’s, Polker’s does particularly well on the weekends during breakfast and brunch hours. However, I decided to study Polker’s because they also tend to fill up most weeknights for dinner as well. Since Ella’s will be opening a dinner menu, I hoped to gather insights on reasons why Polker’s does well during the evening shift. I walked into Polker’s at 7pm on a Tuesday night. Upon entrance, only a few tables were occupied. I figured this must be more of a breakfast place. To my surprise, by 8pm, all tables were filled. I had the chance to informally speak with a few customers and staff members and below are a summary of my findings: • Polker’s has a convenient location and food that dependable and consistent • Parking can be bad, but it’s not that bad on weeknights • Customers like that there are two outdoor tables, but they’re usually already filled • Burgers are good and easy. Maybe not “gourmet” but decent • Customers like the new TV’s added to the bar area Initial Restaurant Observations: • Menu: Burgers, American breakfast, brunch and dinner • Price: $$ (same as Ella’s) • Location: Busy street in Russian Hill • Parking: Street (same as Ella’s) • Atmosphere: Casual, Relaxed • Observed Demographic: Younger, casual demographic looking for an easy, comforting bite to eat. Groups of all sizes (1-6) and all ages could be seen her. Primarily Caucasian demographic. • Service: Mediocre, slightly slow (they messed up my order) • Floor Plan: Long rectangular floor plan. Mix of booths, 2-top and 4-top tables as you go down the central aisle, and kitchen and restrooms in the back. Bar with TV’s on the left side, seating on the right side. It seemed effective for those that wanted to watch the TV’s. Though, the wait staff seemed more interested in the TV’s than being attentive to customers. • Things That Worked Well: The casual, not “overdone” décor matched the menu. Easy location and one of the few casual spots on the block. Floorplan, menu and ordering is easy/intuitive. • Things That Didn’t Work Well: Could get loud, tables were very close to each other, no bus station (but lots of workers clustered by bar area), food runner path coincided with customer restroom path. Apparently, Polker’s recently underwent an interior renovation. Also under new management, the menu changed slightly. It sounds like the changes sparked mixed reviews with existing loyal customers. Here are some Yelp reviews regarding the new décor: • “It’s been lightly refurbed! Feels much sleeker and welcoming than before. Presumably this is a response to the next door pizza place which seems to have stolen their clientele. • “I was happy when it was finally redecorated, but now the menu is entirely different. All my favorites are gone, and the veggie burger I ordered was really horrible.” • “You felt the need to change, but if your are going to change, go all the way. Because you lost the old Polker’s faithful and I don’t think you’ve become something yet that can attract it’s own faithful.” • “Polker’s is trying to be something that it is not. The original place was so much better.” • “It’s only a matter of time before this place goes the way of every other restaurant that loses itself while trying to fit the “new feel” of the neighborhood. Guess what guys -- you had a great thing and you blew it” 11
  • 12. PROCESSBOOK-©RebeccaJensen.2013.AllRightsReserved.Nopartofthispresentationoranyofitscontentsmaybereproduced,copied,modifiedoradapted,withoutthepriorwrittenconsentoftheauthor,unlessotherwiseindicatedforstand-alonematerials Case Study #3: Polker’s (cont...) Lessons Learned from Polker’s: Clearly, a minor renovation can have a signifcant impact on existing loyal customers. If the décor changes too drastically, the customers can sense it (and potentially reject it). A change in menu is an additional hard hit to loyal customers. When desigining a new space for Ella’s Restaurant, it’s important to keep in mind the current loyal customers, as Ella’s has a fairly large loyalty fan club. Aside from keeping the same menu, it will be important to continue to investigate what the loyal customer’s needs and desires are as it relates to the current interior design. We wouldn’t want to take away a design element that the loyal customers find critical to their dining experience. Translating Polker’s Lessons Into Ella’s: Understanding Ella’s current customers is important, and based off initial Yelp research, here’s “what is/isn’t currently working” for Ella’s loyal customer base. • “The tables are small and uncomfortable.” • “The place is very home style” • “The decor had a kind of neutral, semi-modern diner aesthetic, but it was definitely a nice place to sit and dine” • “Aside from the big windows that allow tons of natural light to fill the space, the ambiance was bland. The pretty floral arrangements on each table we nice, but not enough to give Ella’s a great brunch spot feel.” • “It is obvious Ella’s has loyal fans among the locals we watched purchase delicious looking pastries to take home” • “Consistent Sunday brunch, consistent food” • “Lots of people seem to order food to go and bring home” • “Ella’s has a laid back vibe (in that Marina-chic sort of way) with large windows bringing in fantastic lighting.” • “The restaurant is full of natural light, but somehow the lighting is soft so that no one looks harsh. For that reason, I would say that it is a perfect place to go with your sleep-over date.” • “As we were leaving, the restaurant had a long line out the door - and honestly, I ca”n see why. The food and atmosphere are very well done, and dining at Ella’s is a great way to start the day. • “This is most certainly a village diner--albeit a very very Laurel Heights-y one.” • “Ambiance was eh... ok. i think they need a makeover or something as it doesnt look as nice as i thought it would when I walked through the door.” New Priorities For Ella’s: • Don’t change the menu if the current customers like it • Be mindful of a drastic decor change, some loyal customers might be extra sensitive • Stick to homestyle because current customers think they do it best 12
  • 13. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Concept & Schematic Development Version 1 - First Draft At Developing A Concept First Draft Concept Statement: The comfortable and approachable home-style cooking menu will help guide the design renovation. The design inspiration will come from the concept of “having lunch at a friend’s house.” The design should reflect the feelings and emotions we go through when going to a friend’s house for lunch or dinner. This means that as the guest, we watch, participate and socialize as our host cooks, prepares and cleans for us. The goal is to provide the same comfortable, familiar food (and design) that we see and make at home – only with good company and less responsibility. No planning, cooking or cleaning. Regarding the dinner menu - among single entrée dishes, the menu will also include several family-style dishes to share as well. During this renovation, a top priority is the current, loyal customers. With an effort to keep loyal customers at ease, the refreshed, updated design will maintain the integrity of the existing establishment, not letting go of the homey, wholesome, comfortable and warm vibe. Ella’s does not want to “try to be something it’s not” and doesn’t want to come across as another expensive “frou-frou” Laurel Heights bistro. Wholesome, home style, and approachable. This concept will also carry out through the exterior, perhaps added lighting and canopies to draw more foot traffic attention. Concept Progressed Into “Affordances”Initial Word Map 13
  • 14. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Concept 2 - Brainstorming Faucault’s Science of Discipline - 5 Main Principles Concept 3 - Brainstorming Fung Shuai - 4 Types: Energetic, Symbolic, Practical & Personal 14
  • 15. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Concept 4: Brainstorming Concept started out as Apollo v. Diosian Greek Gods. The concept evolved into the balance between the Left Brain Vs. Right Brain characteristics CHOSEN CONCEPT: Right Brain v. Left Brain Balance My design focus moving forward is inspired by the ever-competing left brain vs. right brain. When cooking a meal, there always seems to be a perfect balance of “order” and “disorder” and based of my interviews, trade publication reviews and observational research, Ella’s does a great job maintaining that balance. There are moments of pre-planned structure and there are moments of rushed, spontaneous decisions. I’d like to recreate that experience through different shapes, materials, finishes and patterns throughout the space. 15
  • 16. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Left Brain v. Right Brain Concept: 3 Design Approaches 1. Split The Restaurant In Half The left half would be all left-brain oriented (straight lines, predictable patterns, nuetral colors, logical, etc) and the right side would be right-brain oriented (wild patterns, bold colors, interesting textures, ect). 2. Organized Chaos Replicate the feeling we get when everything seems messy, yet everything is still in its place. From the outsider, a room may look chaotic, but in our brains, everything is just where it should be. 3. Constant Bouncing Between Left & Right Create an experience that balances the humans’ constant juggle between chaos and organization. Create a mix between left and right brain elements throughout the space - always looking for the perfect blend between the two. 16
  • 17. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Option A Concept started out as Apollo v. Diosian Greek Gods. The concept evolved into the balance between the Left Brain Vs. Right Brain characteristics Option B Concept started out as Apollo v. Diosian Greek Gods. The concept evolved into the balance between the Left Brain Vs. Right Brain characteristics Option C Concept started out as Apollo v. Diosian Greek Gods. The concept evolved into the balance between the Left Brain Vs. Right Brain characteristics Initial Space Planning: Bubble & Block Diagrams 17
  • 18. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Floor Plan Evolution Sketches Final Preliminary Floor Plan Final Floor Plan 18
  • 19. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Exploration of Design Options: Various Sketches 19
  • 20. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Exploration of Design Options: Various Sketches 20
  • 21. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Exploration of Design Options: Various Sketches 21
  • 22. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Color Studies - First Round 22
  • 23. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Color Studies - Second Round 23
  • 24. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Color Studies - Third Round 24
  • 25. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Materials - Brainstorming Options Choosing Sustainable Options MAYA WALL PAPERS HEAVY METAL-FREE Component materials are free of the following heavy metals: Antimony, Arsenic, Barium, Cadmium, Chromium, Lead, Mercury, Selenium. INSTALLS WELL WITH LOW-VOC ADHESIVE When installed with Maya Romanoff recommended adhesive, use of these materials may contribute to gaining LEED Indoor Environmental Quality EQ Credit 4: Low- Emitting Materials. MADE IN THE USA Product is manufactured in the United States. HIGHTOWER BENCHES 100% Recycled Steel Ends and Support. No VOC Eco-Chrome BENJAMIN MOORE Low/Zero VOC Paint Options TWIST PENDANT American-made, energy efficient, low-voltage mini pendant The angled cut at the bottom adds to the modern effect, while emitting more light than a straight cut. SOURCE LOCALLY: SF DESIGN DISTRICT 25
  • 26. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Materials - Brainstorming Various Combinations RODI  DESIGNS             CLIENT  CONTACT   Rebecca  Jensen           Freddy  Tamraz,  Ella’s   1442  Filbert  Street           500  Presidio  Ave   San  Francisco,  CA  94109         San  Francisco,  CA   831-­‐402-­‐3814             415-­‐441-­‐5669   Rajensen00@gmail.com           ftamraz@yahoo.com   _                   Materials  Schedule    (cont)   Mark   Code   Item  Name   Description   Location   2( CT  101   Quartz  Slab   Cream  quartz  stone   CG  101,  Bar  101,  Bar  102   3) CT  102   Quartz  Slab   Brown  quartz  stone   CG  101   3! FAB  101   Vinyl  Fabric   Green  fabric  -­‐  benches   CG  102   3@ FAB  102   Vinyl  Fabric   Cream  fabric  -­‐  square  chairs   CG  103   3# FAB  103   Vinyl  Fabric   Copper  fabric  -­‐  bar  stools   CG  105,  CG  106   3$ FAB  104   Fabric   Red/orange  geometric   fabric   WT  101   3% FAB  105   Fabric   Red  outdoor  fabric   WT  102   3^ WC  101   Wallcovering   Tie-­‐Dye  pattern  wall  paper   South  Wall   3& WC  202   Wallcovering   Cream  vinyl  wall  paper   North  Wall   3* WC  103   Wallcovering   Orange  vinyl  wall  paper   East  Wall,  Ceiling,  Front  Entrance  Wall   3( WC  104   Wallcovering   Red  vinyl  wall  paper   Restroom  Wall   4) WC  105   Wallcovering   City  pattern  vinyl  wall  paper   Restroom  Ceiling   4! PNT  INT  101   Interior  Paint   Olive  green  paint   North  Wall,  West  Wall,  Ceiling   4@ PNT  INT  102   Interior  Paint   Brown  paint   Doors  Interior  Face,  Custom  Floor  Design   (FLR  103  )   4# PNT  INT  103   Interior  Paint   Rust  red  paint  (interior)   South  Wall  Structural  Beams   4$ PNT  EXT  101   Exterior  Paint   Rust  red  paint  (exterior)   Exterior  Walls   4% GLA  101   Etched  Glass   Laminated  glass   CUST  101,  CUST  102   4^ GLA  102   Glass  Tiles   Green  pattern  glass  tiles   BAR  101,  BAR  102   RODI  DESIGNS             CLIENT  CONTACT   Rebecca  Jensen           Freddy  Tamraz,  Ella’s   1442  Filbert  Street           500  Presidio  Ave   San  Francisco,  CA  94109         San  Francisco,  CA   831-­‐402-­‐3814             415-­‐441-­‐5669   Rajensen00@gmail.com           ftamraz@yahoo.com   _                   Furniture  Schedule     Mark   Code   Item  Name   Desciption   Count   q FLR  101   Floor  Tile   Wood-­‐like  porcelean  tiles   1   w FLR  102   Floor  Tile   Brown  porcelean  tiles   1   e FLR  103   Custom  Wood  Floor   Wood  curved  floor  design   1   r BAR  101   Custom  Bar  -­‐  Front   Custom  bar  for  upper  dining  room   1   t BAR  102   Custom  Bar  -­‐  Back   Custom  bar  for  lower  dining  room   1   y CG  101   Custom  Cashier  Desk   Custom  display  desk  for  cashier   1   u CG  102   Dining  Bench   Upholstered  seating  bench   14   i CG  103   Dining  Chair   Square  back  dining  chair   28   o CG  104   Dining  Chair   Panton  curved  dining  chair   22   1) CG  105   Bar  Stool   Curve/twist  bar  stool   8   1! CG  106   Bar  Stool   Square  seat  bar  stool   4   1@ CG  107   Dining  Table   24"x24"  Wood  veneer  table   20   1# CG  108   Dining  Table   28"x52"  Wood  veneer  table   7   1$ CUST  101   Custom  Partition   Front  bar  glass  partition   1   1% CUST  102   Custom  Partition   Back  bar  glass  partition   1   1^ CUST  103   Custom  Wall  Paneling   Mahogony  glass  paneling   1   1& CUST  104   Custom  Wall  Design   Wood  paneling  on  walls  &  ceiling   1   1* WT  101   Window  Treatment   Fabrication   Roman  shades  fabrication   8   1( WT  102   Exterior  Window  Treatment   Red  exterior  awnings   8   2) ART  101   Ella's  Sign  -­‐  Interior   Custom  metal  logo  sign   1   2! ART  102   Ella's  Sign  -­‐  Exterior   Custom  metal  logo  sign   1   2@ LT  101   Pendant  Light   Round  pendant  light   20   2# LT  102   Pendant  Light   Twisted  square  pendant  light   18   2$ LT  103   Pendant  Light   Spikey  crystal  pendant  light   2   2% LT  104   Sconce   Spikey  crystal  sconce   2   2^ SINK  101   Restroom  Sink   White  rectangle  sink   1   2& SINK  102     Restroom  Sink   Brown  wood  sink  base   1   2* MIR  101   Restroom  Mirror   Framed  mirror   1   RODI  DESIGNS CLIENT  CONTACT: Rebecca  Jensen Freddy  Tamraz  -­‐  Ella's  Restaurant 1442  Filbert  Street 500  Presidio  Ave San  Francisco,  CA  94109 San  Francisco,  CA  94115 831-­‐402-­‐3814 415-­‐441-­‐5669 rajensen00@gmail.com ftamraz@yahoo.com SPECIFICATION  SHEET Item  Code: BAR  101 Manufacturer: Source: Item: Custom  Bar  -­‐  Front  Dining  Area Contact:  Daniel Contact:  Daniel Issue  Date: Mandan  Designs   Mandan  Designs   Revision  No: 152  Toland  Street  Suite  9 152  Toland  Street  Suite  9 Revision  Date: San  Francisco,  California San  Francisco,  California 415.871.4106 415.871.4106 daniel@mandandesigns.com   daniel@mandandesigns.com   Description: Location: Entrance Dimensions: See  attached  line  drawing Bar  Construction  Finish: Construction: Hardware: All  internal  hardware  (hinges,  screws,  bolts,  etc.)  shall  be  corrosion  proof. Custom  Manufacturer: Mandan  Designs  -­‐  San  Francisco Web  URL:   http://www.customfurnituresf.com/ Notes: 1.  All  materials  and  methods  of  construction  must  comply  with  state,  local  fire  &  life  safety  codes 2.  All  materials  to  be  insect  and  vermin  free. 3.  All  materials  to  be  moisture  resistant. 5.  Manufacturer  to  provide  Interior  Design  with  finish  samples  prior  to  fabrication. 6.  Manufacturer  to  provide  Interior  Designer  with  shop  drawings  prior  to  fabrication. 9.  Manufacturer  must  supply  clearly  labeled  touch  up  sticks  for  all  wood  finishes. 10.  Ensure  that  piece  will  fit  through  doors  prior  to  commencing  fabrication General  Notes: 1.  Must  be  of  contract  quality  and  suitable  for  commercial  use 2.  Verify  material  requirement  with  floor  installers  prior  to  purchasing 3.  Manufacturer  to  provide  Interior  Designer  with  a  cutting  for  approval  (CFA)  prior  to  purchasing 4.  Changes  to  this  specification  must  be  approved  by  Interior  Designer Reference: See  attached  line  drawing Quantity: 1 8.  GC  to  work  with  manufacturer  and  floor  installers  to  ensure  the  floor  is  properly  prepared  for  proper  bar   installation 13-­‐May-­‐13 All  exposed  wood  panels,  shelves  and  surfaces  are  stained,  alcohol,  water  and  burn  resistant  conversion   varnish  finish  to  match  Treefrog  #  60704  Wenge  Straight  Grain  wood  veneer.  Double  top  coat  and  hand  wiped   stain.  Provide  clear  water  and  alcohol  resistant  penetrating  sealer. Solid  kiln  dried  select  oak  hardwood  trim  and  shelves;  brown  oak  veneer  shelves  from  the  backside.  Frame  to   be  double  dowelled,  screwed  and  glued.  Veneer  face  plywood  with  solid  edges  for  top,  front  and  side  faces.   Veneers  must  be  glued  with  moisture  resistant  glues.  Stone  top  is  COM  (CT  101)  and  front  glass  paneling  is   COM  (GLA  102). 4.  Manufacturer  must  review  design  concept  and  inform  purchasing  agent  of  any  problems  or  discrepancies   prior  to  fabrication. 7.  Manufacturer  must  provide  a  structurally  sound  product  with  proper  proportions  to  ensure  stability  and   prevent  tipping. Custom  bar  design  made  of  solid  wood  with  COM  glass  paneling  (refer  to  GLA  102)  and  COM  stone   countertop  (refer  to  CT  101) RODI  DESIGNS CLIENT  CONTACT: Rebecca  Jensen Freddy  Tamraz  -­‐  Ella's  Restaurant 1442  Filbert  Street 500  Presidio  Ave San  Francisco,  CA  94109 San  Francisco,  CA  94115 831-­‐402-­‐3814 415-­‐441-­‐5669 rajensen00@gmail.com ftamraz@yahoo.com SPECIFICATION  SHEET Item  Code: BAR  101 Manufacturer: Source: Item: Custom  Bar  -­‐  Front  Dining  Area Contact:  Daniel Contact:  Daniel Issue  Date: Mandan  Designs   Mandan  Designs   Revision  No: 152  Toland  Street  Suite  9 152  Toland  Street  Suite  9 Revision  Date: San  Francisco,  California San  Francisco,  California 415.871.4106 415.871.4106 daniel@mandandesigns.com   daniel@mandandesigns.com   Reference  Drawings: 13-­‐May-­‐13 RODI  DESIGNS CLIENT  CONTACT: Rebecca  Jensen Freddy  Tamraz  -­‐  Ella's  Restaurant 1442  Filbert  Street 500  Presidio  Ave San  Francisco,  CA  94109 San  Francisco,  CA  94115 831-­‐402-­‐3814 415-­‐441-­‐5669 rajensen00@gmail.com ftamraz@yahoo.com MATERIAL  SPECIFICATION  SHEET Item  Code: CT  101 Manufacturer: Source: Item: Quartz  Slab Contact:  Andrew Contact  Rep  TBD Issue  Date: True  Stone  Distributing CaesarStone  HQ Revision  No: 1742  Yosemite  Ave 6840  Hayvenhurst  Ave.  Suite  100 Revision  Date: San  Francisco,  CA  94124 Van  Nuys,  CA  91406 Phone:  415.822.TRUE(8783) 818.779.0999 info@truestone.com info@caesarstoneus.com Location: Custom  Cashier  Desk  (CG  101),  Custom  Bar  -­‐  Front  (BAR  101),  Custom  Bar  -­‐  Back  (BAR  102) Product  Name: Classico Web  URL:   http://www.caesarstoneus.com/products/color/3200/ Content: Quartz Color Baja  -­‐  3200 Finish: Polished Thickness 2cm Edge  Profile: Standard  Pencil  Edge Notes: 1.  Fabricator  to  create  template  for  stone  top  from  bar  bases  provided  by  Mandon  Designs  bar  manufacturer 2.  All  stone  must  have  factory  applied  stone  sealer. 3.  A  sample  from  production  must  be  approved  by  Interior  Designer  prior  to  ordering. 4.  Inconsistency  of  color  and  pattern  in  adjacent  pieces  will  not  be  accepted. General  Notes: 1.  Must  be  of  contract  quality  and  suitable  for  commercial  use 2.  Verify  material  requirement  with  bar  base  installers  prior  to  purchasing 3.  Manufacturer  to  provide  Interior  Designer  with  a  cutting  for  approval  (CFA)  prior  to  purchasing 4.  Changes  to  this  specification  must  be  approved  by  Interior  Designer 13-­‐May-­‐13 4.  GC  to  work  with  bar  base  manufacturer  and  Caesarstone  certified  installer  to  properly  prepare  the   countertop  for  installation  (to  include  any  leveling  layments,  backerboards,  setting  materials,  adhesives,  etc).   RODI  DESIGNS CLIENT  CONTACT: Rebecca  Jensen Freddy  Tamraz  -­‐  Ella's  Restaurant 1442  Filbert  Street 500  Presidio  Ave San  Francisco,  CA  94109 San  Francisco,  CA  94115 831-­‐402-­‐3814 415-­‐441-­‐5669 rajensen00@gmail.com ftamraz@yahoo.com MATERIAL  SPECIFICATION  SHEET Item  Code: GLA  102 Manufacturer: Source: Item: Green  Glass  Tiles Contact:  Diana  Visona Contact  Rep  TBD Issue  Date: Galleria  Tile Modono Revision  No: 299A  Kansas  St 465  Paul  Road Revision  Date: San  Francisco,  CA  94103 Rochester,  NY  14624 415-­‐431-­‐5283 585-­‐247-­‐6000 galleriatile@aol.com info@modono.com Location: Custom  Bar  -­‐  Front  (BAR  101),  Custom  Bar  -­‐  Back  (BAR  102) Product  Name: San  Remo Product  Code: Opulence Color Celedon  (Green) Product  URL:   http://www.modonoglass.com/tile/pattern.php Type: Laminated Thickness 6mm Tile  Size 12"  x  12" Tile  Repeat NA Safety  Rating: ANSI  Z-­‐97.1-­‐1984,  sections  5.1  and  5.2  certification  as  tested  under  CPSC  16  CFR  1201,  Category  II. UV  Block: 0.99 Notes: 4.  CG  to  work  with  installer  to  ensure  proper  installtion  methods  are  taken  (see  attached  installation  guide) General  Notes: 1.  Must  be  of  contract  quality  and  suitable  for  commercial  use 2.  Manufacturer  to  provide  Interior  Designer  with  a  cutting  for  approval  (CFA)  prior  to  purchasing 3.  Changes  to  this  specification  must  be  approved  by  Interior  Designer 13-­‐May-­‐13 1.  GC  to  work  with  glass  installers  to  ensure  ceilings  and  walls  are  propertly  prepped  for  proper  glass   installation 2.  Cleaning:  Use  AquaMix  "Aqua  Kleen"  for  simple  spray  &  wipe  cleaning 3.  Aqua  Mix  Sealers  Choice  Gold  or  Grout  Sealer  is  recommended  for  sealing  pourous  grout  joints 5.  Tile  patterns  should  be  matched  as  best  possible SPEC EXAMPLE: Bar Design 26
  • 27. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final Presentation 27
  • 28. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final Presentation 28
  • 29. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final Presentation 29
  • 30. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final Presentation 30
  • 31. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final Presentation 31
  • 32. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final Presentation 32
  • 33. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final Presentation 33
  • 34. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final Presentation 34
  • 35. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final PresentationFinal Presentation 35
  • 36. PROCESS BOOK - Ella’s Restaurant © Rebecca Jensen. 2013. All Rights Reserved. No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials Final Presentation 36