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Delivering Human
Capital Expertise




RecRuitment | OutsOuRcing | cOnsulting
Staffing
the world for
more than
60 years
People are at the heart of everything
we do. Our principles from more
than six decades ago remain the
foundations of the way we work
today: delivering expertise, integrity,
accountability and teamwork.




In 1946, William Russell Kelly’s          1961 the company had expanded
dynamic vision and pioneering             to include 148 wholly owned and
spirit offered a unique service           operated offices across the US. In
that quickly became popular with          1988, Kelly embarked on a stint
local businesses and established          of acquisitions and entered the Asia
Kelly Services leadership of the          Pacific region.
staffing industry.
                                          Today, Kelly Services, Inc
In the beginning, Kelly undertook         (NASDAQ: KELYA, KELYB) is a
work from other firms and                 Fortune 500 company delivering
performed the duties in his own           staffing solutions across more than
office using his machines and             33 countries and territories that
employees. Eventually, Kelly started      include temporary and full-time
sending employees and machines            placement, outsourcing
to his clients’ offices to work onsite.   and consulting.
It was a formula that worked and by
Kelly Services 2010
Understanding
workforce priorities
for business impact
As times and business needs          processes to relieve inconsistent
change, so do the skills and         staffing and rates across business
services required. Discovery is      lines and implemented technology
what we do first and foremost        to leverage the company’s
to understand your workforce         eProcurement investment to
challenges. With this information    exceed cost saving goals.
we’ll work with you to prioritise
opportunities and identify           > A global financial services

remedies for business impact.        company engaged Kelly to
                                     implement a Recruitment
Some of the challenges where Kelly   Process Outsourcing solution.
has defined and implemented          Kelly delivered an end-to-end
recruitment, HR outsourcing &        solution for candidate sourcing
consulting solutions include:        and management of an internet-
                                     based candidate requisition tool
> A major healthcare company         to achieve significant direct and
worked with Kelly to achieve         indirect savings at virtually every
significant cost savings on          function of the staffing process.
contingent labour expenditure.
Our Vendor Management                Kelly has been ranked in the
Solutions team improved              Top 13 RPO providers since 2005*.




                                                              *Source: HRO Today.
Solutions for
your next strategic
HR move
Since 1946 Kelly has kept pace     The organisational capacity of
                                                                         commercial & light industrial
with the changes in workforce      Kelly enables HR to focus on core
composition. As such, the          HR business and use Kelly for
organisation consists of a         functional aptitude and specialised   Recruitment and management

network of businesses to address   know-how to acquire, employ and       of temporary and permanent

Recruitment, Outsourcing           manage talent – at all levels         roles within office, call centre

& Consulting human capital                                               and light industrial

challenges.                                                              environments. Includes
                                                                         high-volume staffing right
                                                                         through to single placements.
Every year, over
                                                                           750,000 people are
                                                                            hired through the
                                                                                    Kelly network.




management                            Professional & technical              outsourcing & consulting




Focused on mid to senior level        Industry specialists place            Provide HR skills in developing
search and selection to address       high-quality professionals into       recruitment programs, staffing
the needs of organisations in         temporary, project and full-time      models and training, offer expertise
their most critical areas of growth   positions within IT&T, Scientific,    in managing a contingent workforce
– management strength.                Financial and Engineering             in a vendor neutral environment,
                                      environments.                         and provide operational
                                                                            management of entire departments
                                                                            to develop tailored solutions.


                                                                            Kelly Outsourcing & Consulting
                                                                            produces global and local thought
                                                                            leadership reports and case studies
                                                                            including: ‘Making the contingent
                                                                            workforce strategic’, ‘Talent at
                                                                            the best price,’ ‘Framework for
                                                                            Outsourcing Decisions’ and more.
Kelly Services 2010
Supported globally,
driven locally
With human capital expertise             with you to achieve your human
operating in more than 33                performance goals.
countries and territories, Kelly can
mobilise the right people, skills        Our process adheres to a formal
and technologies to help clients         Kelly Quality Management System
define and implement recruitment         (KQMS). The system uses criterion
or HR Outsourcing and Consulting         of various quality awards, customer
solutions - anywhere, anytime.           centric measures as well as the
                                         globally recognised ISO 9001:2000
Locally, Kelly operates in               quality standard. This presents
11 countries across Asia Pacific         significant value to our customers
which includes a diverse client          including:
portfolio of all sizes and industries.
                                         •	 A	common	voice	and	alignment	
Each staffing solution is                   of the Kelly operations
underpinned with a well-defined          •	 Consistency	in	processes	and	
methodology including thorough              contract compliance
assessment and testing tools to          •	 A	balanced	scorecard	of	global	
deliver the right individual for the        measurements
position and work environment.           •	 Proactive	analysis	of	trends	
                                            before they impact customers
What is most important to Kelly is       •	 Root	cause	analysis	and	
that you have the very best of our          problem solving
human capital expertise working
A range of
expertise
to draw on
Whether you need a full-time or
                                       management                   accounting & finance      engineering
temporary employee, a workforce        (all sectors)

or HR solution, Kelly has a range
                                       Executive Officer/Director   Accounts Payable/         Civil
of capabilities to help you recruit,
                                                                    Receivable
                                       Senior Executive                                       Structural
manage and retain talent
                                                                    Auditor – all levels
                                       Middle Management                                      Mining
– at all levels.
                                                                    Accountant – all levels
                                       Senior Consultant                                      Project Management
                                                                    Business Analyst
                                       Sales                                                  Design
                                                                    Commercial/Planning
                                       Marketing                                              Mechanical
                                                                    Manager
                                       Call Centre                                            Environmental
                                                                    Credit Controller
                                       Human Resources                                        Electrical
                                                                    Direct/Telesales
                                       Finance & Accounting                                   Industrial
                                                                    Financial Analyst
                                       Banking                                                Chemical
                                                                    Internal Auditor
                                       Legal                                                  Manufacturing
                                                                    Payroll
                                       Property & Construction                                Oil & Gas
                                                                    Systems Accountant
                                       Supply Chain                                           Energy
                                                                    Tax/Treasury Accountant
                                                                                              Marine
                                                                    Compliance
                                                                                              Precision
                                                                    Financial Planning
                                                                                              Semiconductor
                                                                    Insurance
                                                                                              Transport
                                                                    Stockbroking
                                                                                              Consumer Electronics
                                                                    Superannuation
Every 30 seconds
                                                                                      Kelly puts a new
                                                                                employee to work.




scientific           it&t                   call centre         light industrial    Professional        outsourcing &
                                                                                    suPPort             consulting



Biomedical           Architect              Customer Service    Automotive          Administration      Recruitment Process
                                            Supervisor                                                  Outsourcing
Environmental        Analyst Programmer                         Food                Clerical
                                            Inbound Sales                                               Vendor Management
Chemists             Developer                                  Logistics           Data Entry
                                            Outbound Sales                                              HR Consulting
Lab Assistants       Business Analyst                           Mailing             Desktop Publisher
                                            Team Leader                                                 Business Process
Lab Technicians      IT Sales                                   Manufacturing       Switchboard
                                                                                                        Outsourcing
                                            Telemarketer                            Operator
Lab Managers         Database                                   Metals
                                                                                                        Tailored staffing
                     Administrator          Scheduler/                              WP Operator
Quality Assurance                                               Plastics                                models
                                            Forecaster
                     IT Security/Audit                                              Secretary
Research &                                                      Property Services
                                            Trainer
Development          Network Support                                                PA/Executive
                                                                Retail
                                            Workforce Planner                       Assistant
Forensic Scientist   Systems Support
                                                                Trades
                                                                                    Receptionist
Food Technologist    Project Manager
                                                                Transport
Technical Manager    Systems – all levels

Technical Sales      Tester

Pharmaceuticals      Trainer

                     Technical Writer
Kelly Services 2010
Making a
difference
Great companies are built on a          •	 Kelly	is	the	world’s	5th	largest	
foundation of culture and values.          staffing solutions company
At Kelly, our legacy is what makes      •	 Local,	regional	and	global	
us unique, personal and successful.        network with cross-border
We do business by drawing                  talent acquisition capability
strength from each other to deliver     •	 Company-wide	commitment	
value to you – our clients, markets        towards quality and service
and communities.                        •	 Fortune	Magazine’s	“Most	
                                           Admired Companies” list
We are committed to every               •	 Winner,	Recruitment	Services	
partnership we make based on               Company of the Year –
our knowledge, skills and global           Human Resources magazine,
infrastructure to deliver the desired      Singapore
human capital expertise.                •	 Voted	Australia’s	best	recruiter	
                                           5 years in a row – SARA
Testament to Kelly making a                recruitment awards
difference is supported by a            •	 Voted	New	Zealand’s	best	
selection of competencies and              recruiter 4 years in a row
recent industry accolades:                 – SARA recruitment awards
Take the next
step with us
Join forces with Kelly and             Our people are ready to discuss
experience a partnership with          and help you with any aspect of
genuine consultation and care for      your staffing requirements.
the staffing needs of your business.
                                       Our human capital
Benefit from our great history         expertise includes:
with the tools, systems and            •	 Commercial	&	Light	Industrial
processes to deliver solutions         •	 Management	
aligned to your workforce              •	 Professional	&	Technical	
priorities. Partner with a company     •	 Outsourcing	&	Consulting.
who has a range of expertise to
support your every HR move and
help make a difference.
ASIA PACIFIC CORPORATE OFFICES


Australia                               Indonesia                               Philippines
Ground Floor,                           Mayapada Tower 18th Floor               1603 Jollibee Plaza,
15 Castlereagh Street                   Suite 18-01B                            Emerald Avenue
Sydney, NSW, 2000                       Jl. Jend. Sudirman Kav. 28              Ortigas Center, Pasig City,
Tel: (612) 9246 6000                    Jakarta 12920                           Philippines 1605
Fax: (612) 9246 6793                    Tel: (6221) 521 1873                    Tel: (632) 631 3109
Email: au_marketing@kellyservices.com   Fax: (6221) 521 1874                    Fax: (632) 687 7867
                                        Email: kellyjkt@kellyservices.co.id     Email: info@businesstrendsph.com
China
Unit 9C,                                Japan                                   Singapore
Zhao	Feng	World	Trade	Building          Shinagawa INTERCITY B Tower 10F         10 Anson Road #34-08
No. 369 Jiang Su Road,                  2-15-2 Konan Minato-ku,                 International Plaza
Shanghai 200050 China                   Tokyo 108-6110, Japan                   Singapore 079903
Tel: (8621) 5240 0840                   Tel: (813) 5781 4547                    Tel: (65) 6223 3100
Fax: (8621) 5240 0660                   Fax: (813) 5781 4574                    Fax: (65) 6221 5652
Email: info@kellyservices.cn            Email: info@kellyservices.co.jp         Email: info@kellyservices.com.sg


Hong Kong                               Malaysia                                Thailand
Unit 1001, 10th Floor,                  Lot 17.02 17th Floor MCB Plaza          29th Floor Empire Tower 2
100 QRC,                                6 Changkat Raja Chulan                  Unit 2904
100 Queen’s Road Central,               50200 Kuala Lumpur                      195 South Sathorn Road
Central, Hong Kong                      Tel: (603) 2072 1112                    Bangkok 10120 Thailand
Tel: (852) 2522 1186                    Fax: (603) 2070 4360                    Tel: (662) 670 0505
Fax: (852) 2522 1501                    Email: corporate@kellyservices.com.my   Fax: (662) 670 0509
Email: info@kellyservices.com.hk                                                Email: ksbkk@kellyservices.co.th
                                        New Zealand
India                                   Level 10 119 Armagh Street
1st Floor, Building No. 9,              Christchurch 8001
Community Centre                        Tel: (643) 379 2963
Saket, New Delhi 110017                 Fax: (643) 379 2964
Tel: (9111) 4161 8960 / 4603 0960       Email: nz_marketing@kellyservices.com
Fax: (9111) 4161 8965
Email: info@kellyservices.co.in
RecRuitment | OutsOuRcing | cOnsulting

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Kelly Services 2010

  • 3. People are at the heart of everything we do. Our principles from more than six decades ago remain the foundations of the way we work today: delivering expertise, integrity, accountability and teamwork. In 1946, William Russell Kelly’s 1961 the company had expanded dynamic vision and pioneering to include 148 wholly owned and spirit offered a unique service operated offices across the US. In that quickly became popular with 1988, Kelly embarked on a stint local businesses and established of acquisitions and entered the Asia Kelly Services leadership of the Pacific region. staffing industry. Today, Kelly Services, Inc In the beginning, Kelly undertook (NASDAQ: KELYA, KELYB) is a work from other firms and Fortune 500 company delivering performed the duties in his own staffing solutions across more than office using his machines and 33 countries and territories that employees. Eventually, Kelly started include temporary and full-time sending employees and machines placement, outsourcing to his clients’ offices to work onsite. and consulting. It was a formula that worked and by
  • 5. Understanding workforce priorities for business impact As times and business needs processes to relieve inconsistent change, so do the skills and staffing and rates across business services required. Discovery is lines and implemented technology what we do first and foremost to leverage the company’s to understand your workforce eProcurement investment to challenges. With this information exceed cost saving goals. we’ll work with you to prioritise opportunities and identify > A global financial services remedies for business impact. company engaged Kelly to implement a Recruitment Some of the challenges where Kelly Process Outsourcing solution. has defined and implemented Kelly delivered an end-to-end recruitment, HR outsourcing & solution for candidate sourcing consulting solutions include: and management of an internet- based candidate requisition tool > A major healthcare company to achieve significant direct and worked with Kelly to achieve indirect savings at virtually every significant cost savings on function of the staffing process. contingent labour expenditure. Our Vendor Management Kelly has been ranked in the Solutions team improved Top 13 RPO providers since 2005*. *Source: HRO Today.
  • 6. Solutions for your next strategic HR move Since 1946 Kelly has kept pace The organisational capacity of commercial & light industrial with the changes in workforce Kelly enables HR to focus on core composition. As such, the HR business and use Kelly for organisation consists of a functional aptitude and specialised Recruitment and management network of businesses to address know-how to acquire, employ and of temporary and permanent Recruitment, Outsourcing manage talent – at all levels roles within office, call centre & Consulting human capital and light industrial challenges. environments. Includes high-volume staffing right through to single placements.
  • 7. Every year, over 750,000 people are hired through the Kelly network. management Professional & technical outsourcing & consulting Focused on mid to senior level Industry specialists place Provide HR skills in developing search and selection to address high-quality professionals into recruitment programs, staffing the needs of organisations in temporary, project and full-time models and training, offer expertise their most critical areas of growth positions within IT&T, Scientific, in managing a contingent workforce – management strength. Financial and Engineering in a vendor neutral environment, environments. and provide operational management of entire departments to develop tailored solutions. Kelly Outsourcing & Consulting produces global and local thought leadership reports and case studies including: ‘Making the contingent workforce strategic’, ‘Talent at the best price,’ ‘Framework for Outsourcing Decisions’ and more.
  • 9. Supported globally, driven locally With human capital expertise with you to achieve your human operating in more than 33 performance goals. countries and territories, Kelly can mobilise the right people, skills Our process adheres to a formal and technologies to help clients Kelly Quality Management System define and implement recruitment (KQMS). The system uses criterion or HR Outsourcing and Consulting of various quality awards, customer solutions - anywhere, anytime. centric measures as well as the globally recognised ISO 9001:2000 Locally, Kelly operates in quality standard. This presents 11 countries across Asia Pacific significant value to our customers which includes a diverse client including: portfolio of all sizes and industries. • A common voice and alignment Each staffing solution is of the Kelly operations underpinned with a well-defined • Consistency in processes and methodology including thorough contract compliance assessment and testing tools to • A balanced scorecard of global deliver the right individual for the measurements position and work environment. • Proactive analysis of trends before they impact customers What is most important to Kelly is • Root cause analysis and that you have the very best of our problem solving human capital expertise working
  • 10. A range of expertise to draw on Whether you need a full-time or management accounting & finance engineering temporary employee, a workforce (all sectors) or HR solution, Kelly has a range Executive Officer/Director Accounts Payable/ Civil of capabilities to help you recruit, Receivable Senior Executive Structural manage and retain talent Auditor – all levels Middle Management Mining – at all levels. Accountant – all levels Senior Consultant Project Management Business Analyst Sales Design Commercial/Planning Marketing Mechanical Manager Call Centre Environmental Credit Controller Human Resources Electrical Direct/Telesales Finance & Accounting Industrial Financial Analyst Banking Chemical Internal Auditor Legal Manufacturing Payroll Property & Construction Oil & Gas Systems Accountant Supply Chain Energy Tax/Treasury Accountant Marine Compliance Precision Financial Planning Semiconductor Insurance Transport Stockbroking Consumer Electronics Superannuation
  • 11. Every 30 seconds Kelly puts a new employee to work. scientific it&t call centre light industrial Professional outsourcing & suPPort consulting Biomedical Architect Customer Service Automotive Administration Recruitment Process Supervisor Outsourcing Environmental Analyst Programmer Food Clerical Inbound Sales Vendor Management Chemists Developer Logistics Data Entry Outbound Sales HR Consulting Lab Assistants Business Analyst Mailing Desktop Publisher Team Leader Business Process Lab Technicians IT Sales Manufacturing Switchboard Outsourcing Telemarketer Operator Lab Managers Database Metals Tailored staffing Administrator Scheduler/ WP Operator Quality Assurance Plastics models Forecaster IT Security/Audit Secretary Research & Property Services Trainer Development Network Support PA/Executive Retail Workforce Planner Assistant Forensic Scientist Systems Support Trades Receptionist Food Technologist Project Manager Transport Technical Manager Systems – all levels Technical Sales Tester Pharmaceuticals Trainer Technical Writer
  • 13. Making a difference Great companies are built on a • Kelly is the world’s 5th largest foundation of culture and values. staffing solutions company At Kelly, our legacy is what makes • Local, regional and global us unique, personal and successful. network with cross-border We do business by drawing talent acquisition capability strength from each other to deliver • Company-wide commitment value to you – our clients, markets towards quality and service and communities. • Fortune Magazine’s “Most Admired Companies” list We are committed to every • Winner, Recruitment Services partnership we make based on Company of the Year – our knowledge, skills and global Human Resources magazine, infrastructure to deliver the desired Singapore human capital expertise. • Voted Australia’s best recruiter 5 years in a row – SARA Testament to Kelly making a recruitment awards difference is supported by a • Voted New Zealand’s best selection of competencies and recruiter 4 years in a row recent industry accolades: – SARA recruitment awards
  • 14. Take the next step with us Join forces with Kelly and Our people are ready to discuss experience a partnership with and help you with any aspect of genuine consultation and care for your staffing requirements. the staffing needs of your business. Our human capital Benefit from our great history expertise includes: with the tools, systems and • Commercial & Light Industrial processes to deliver solutions • Management aligned to your workforce • Professional & Technical priorities. Partner with a company • Outsourcing & Consulting. who has a range of expertise to support your every HR move and help make a difference.
  • 15. ASIA PACIFIC CORPORATE OFFICES Australia Indonesia Philippines Ground Floor, Mayapada Tower 18th Floor 1603 Jollibee Plaza, 15 Castlereagh Street Suite 18-01B Emerald Avenue Sydney, NSW, 2000 Jl. Jend. Sudirman Kav. 28 Ortigas Center, Pasig City, Tel: (612) 9246 6000 Jakarta 12920 Philippines 1605 Fax: (612) 9246 6793 Tel: (6221) 521 1873 Tel: (632) 631 3109 Email: au_marketing@kellyservices.com Fax: (6221) 521 1874 Fax: (632) 687 7867 Email: kellyjkt@kellyservices.co.id Email: info@businesstrendsph.com China Unit 9C, Japan Singapore Zhao Feng World Trade Building Shinagawa INTERCITY B Tower 10F 10 Anson Road #34-08 No. 369 Jiang Su Road, 2-15-2 Konan Minato-ku, International Plaza Shanghai 200050 China Tokyo 108-6110, Japan Singapore 079903 Tel: (8621) 5240 0840 Tel: (813) 5781 4547 Tel: (65) 6223 3100 Fax: (8621) 5240 0660 Fax: (813) 5781 4574 Fax: (65) 6221 5652 Email: info@kellyservices.cn Email: info@kellyservices.co.jp Email: info@kellyservices.com.sg Hong Kong Malaysia Thailand Unit 1001, 10th Floor, Lot 17.02 17th Floor MCB Plaza 29th Floor Empire Tower 2 100 QRC, 6 Changkat Raja Chulan Unit 2904 100 Queen’s Road Central, 50200 Kuala Lumpur 195 South Sathorn Road Central, Hong Kong Tel: (603) 2072 1112 Bangkok 10120 Thailand Tel: (852) 2522 1186 Fax: (603) 2070 4360 Tel: (662) 670 0505 Fax: (852) 2522 1501 Email: corporate@kellyservices.com.my Fax: (662) 670 0509 Email: info@kellyservices.com.hk Email: ksbkk@kellyservices.co.th New Zealand India Level 10 119 Armagh Street 1st Floor, Building No. 9, Christchurch 8001 Community Centre Tel: (643) 379 2963 Saket, New Delhi 110017 Fax: (643) 379 2964 Tel: (9111) 4161 8960 / 4603 0960 Email: nz_marketing@kellyservices.com Fax: (9111) 4161 8965 Email: info@kellyservices.co.in