TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
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1. We’re not
“doing a startup”
How to cut through the hype and build your side
project into a profitable business.
Rachel Andrew, re:build 2014
Friday, 18 April 14
3. G.K. Chesterton
“I owe my success to having listened
respectfully to the very best advice,
and then going away and doing the
exact opposite.”
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4. This is a marathon, not a 5K.
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8. Walt Disney
“The way to get started is to quit
talking and start doing.”
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9. • for an audience you are already part of
• that can get to a shippable version 1 quickly
• that solves a problem people will pay to have
solved
• that does not need a lot of traction to be useful
• that has existing competition
A product ...
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10. A product for an audience you are
already part of.
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13. The worst that could have happened
with Perch? No-one would want it
but we’d have a useful tool for our
business.
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14. With a track record in a community
you will already have trust.
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15. A product that can get to a
shippable version 1 quickly.
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16. John Radoff
“The goal of a startup is to find the
sweet-spot where minimum product
and viable product meet – get people
to fall in love with you.”
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17. To launch with a small product, you
need to find a problem that can be
solved with a small product.
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18. Perch v.1
• A simple content editor
• No way to add new pages
• No API
• Images could be uploaded - but not resized
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19. The Problem
Client requests that an already
developed static site be made
editable via a CMS.
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20. The Solution
A simple CMS that turned static
pages into editable pages by way of
dropping in a couple of PHP tags.
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21. A product that solves a problem
that people are happy to pay to
have solved.
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22. Money is the only validation
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23. A product that does not need a lot
of traction to be useful.
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28. What problem is your competition
NOT solving? Build it.
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29. New concepts will require you to
educate potential customers as to
why they even need your product.
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30. Finding the
time
How to make time for
side-projects.
https://www.flickr.com/photos/mybigtrip/6111406
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31. Malcolm S. Forbes
“One worthwhile task carried to a
successful conclusion is worth half-a-
hundred half-finished tasks.”
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32. Sir John Lubbock
“In truth, people can generally make
time for what they choose to do; it is
not really the time but the will that is
lacking.”
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33. Get set up to be able to pick up and
work on your side-project quickly -
whenever the time is available.
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34. Your product must be a first-class
citizen alongside your other work.
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35. Set aside time and plan in advance
what you will do with it
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40. Be realistic about how much you can
achieve. Feeling as if you are falling
behind can demotivate you.
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41. If there is not enough time ...
• Either revise your end date
• Or, remove elements of the project - pushing
them into a post-launch phase.
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42. Be ruthless in cutting features that
can be added post-launch
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43. The “missing” features at launch will
seem far more important to you than
to your customers.
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45. • Start Small
• Get feedback from paying customers
• Improve and add to your product based on
their needs balanced by your vision.
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48. Launch and
beyond
Managing a growing side-
project alongside an
existing job or business.
https://www.flickr.com/photos/nasamarshall
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49. Winston Churchill
“Now this is not the end. It is not even
the beginning of the end. But it is,
perhaps, the end of the beginning.”
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50. • We launched Perch at the end of May 2009
• At launch we were still 100% booked out on
client projects
• Income from Perch was initially reinvested into
Perch
• January 2013 we made the decision to stop
taking on new client work
Our timeline
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51. A successful side-project should be
given more time as it represents a
higher % of your income.
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52. Not making a profit?
• Are you pricing too cheaply?
• Are you reliant on expensive services?
• Are you attracting customers who need a lot of
support?
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53. The slower growth curve of
bootstrapped products gives you
time to fix problems before they
become BIG problems.
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54. Managing growth
• Never promise a specific timeframe
• Collect use cases not feature requests
• Delight customers by solving problems
• Protect the core use case
• Make frequent, small releases
• Don’t be led astray by a noisy minority
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55. Never promise a specific timeframe
to customers
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56. When your product is a side-project
you have even more things that could
cause you to push back a feature.
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57. We don’t publish a roadmap
• It allows us to be flexible and react to customer
needs and changing trends in web design.
• It means that customers are not relying on the
launch of feature X in order to complete a
project.
• It means that we can hold back a feature until
we are absolutely sure it won’t cause anyone a
problem.
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65. Small releases
• Fewer changes = fewer things to go wrong
• Easier to isolate the issue if a problem does
occur
• Get features to customers more quickly
• For our customers, less of a dramatic change
that they need to communicate to their clients
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66. Don’t be led by a noisy minority
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67. Seek out the opinion of those
customers you never hear from. The
happy majority are often silent.
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68. Marketing
How to tell people about
your product, when you
have no money to burn.
https://www.flickr.com/photos/brent_nashville/5284764031/
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69. Seth Godin
“Marketing is no longer about the
stuff that you make, but about the
stories you tell.”
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70. You have made something that
genuinely solves a problem. Go tell
people about it!
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71. Pre-launch of Perch
• A month before we put up a landing page and
email signup form
• About 500 people signed up
• We emailed the list on launch and those people
represented enough sales on launch day to pay
back all pre-launch costs.
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72. Your reach will give you your initial
customers. Then what?
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