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Accenture
Management
Consulting
Advancing the science
of high performance
We serve the world’s government entities as well as
largest companies – working alongside clients at every
level of their organization.

Our management consultants bring innovation and
differentiated capabilities that help our clients create
value, deliver business outcomes and improve
performance.
Accenture is a global management       Assets
                                  consulting, technology services        Our unique industry, functional
                                  and outsourcing company.               and technology insights are used
                                  Combining unparalleled experience,     to accelerate our clients’ journey to
                                  comprehensive capabilities             their desired outcomes. Core to the
                                  across all industries and business     Accenture DNA, we integrate the
                                  functions, and extensive research      full range of consulting, technology,
                                  on the world’s most successful         outsourcing services.
                                  companies, Accenture collaborates
                                  with clients to help them become       Partnering model
                                  high-performance businesses and        We have a uniquely ability to take
                                  governments.                           innovative partnering models. A wide
                                                                         range of commercial arrangements
                                  With more than 16,000                  supports different circumstances,
                                  management consultants in 49           including “skin in the game”: value-
                                  countries, Accenture Management        based arrangements.
                                  Consulting is the leading consulting
Fernand                           company in the world. It is uniquely   Approach
                                  positioned to help clients perform     We take into account the specific
Dimidschstein                     at the highest levels so that they     context of each client and each
                                  can create sustainable value for       project, the specific business functions
Accenture Management Consulting   their customers and shareholders.      affected, and any unique geographic
Managing Director                                                        requirements.
France & Benelux
                                  Targeting and delivering               People
                                                                         We bring the best people together: an
                                  tangible value for our
                                                                         energizing and collaborative culture
                                  clients is a fundamental               with exceptional, down to earth
                                  element of our                         people from diverse backgrounds.
                                  differentiation
                                                                         We define with our clients the
                                  Value Proposition                      most suitable path to achieve High
                                  We bring differentiated capabilities   Performance. Our recommendations
                                  and deep industry insights that help   are designed from the start
                                  clients move “From issue to outcome    with tangible outcomes, both
                                  with pace, certainty and strategic     quantitative and qualitative, and their
                                  agility”.                              implementation in mind.

                                  Client Experience
                                  We consistently put the client
                                  organization and our client’s people
                                  at the centre of what we do to build
                                  long lasting relationships grounded
                                  on tangible outcomes; all of our top
Ann Bayart                        100 clients have been with us for at
                                  least 5 years, and 85 have been with
Accenture Management Consulting   us for at least 10 years.
Managing Director
Belgium & Luxembourg
Our broad and deep spectrum of services covers all areas of management consulting



           Strategy                         Operations Value                        Business Process
          Consulting                          Realization                             Enablement

                                            Specialty Skills
                                      Functional & Industry Skills




Our specialty and functional skills cover industry and functions across all geographies



                       Specialty Skills - Functional & Industry Skills
     Comms, Media        Financial             Health & Public           Products             Resources
     & Technology        Services                  Service

                                                  Strategy
                                           Talent & Organization
                                      Finance & Enterprise Performance
                                     Customer Relationship Management
                                                 Operations
                                             Risk Management
                                               Sustainability
                                                 Analytics




We define with our clients the most suitable path to achieve High Performance. Our
recommendations are designed from the start with tangible outcomes, both quantitative
and qualitative, and their implementation in mind. We stay focused and relevant by
identifying trends that will drive clients growth.
We help our clients move                 Certainty                                    •	Aerospace & Defense
from issue to outcome                                                                 •	Airline
with pace, certainty and                 •	 Understanding your context and            •	Automotive
                                            anticipating issues early on creates
strategic agility                           predictability around outcomes and
                                                                                      •	Banking
                                            enables us to mitigate risks              •	Border Management
We understand our clients’
                                                                                      •	Capital Markets
challenges and the changing
dynamics in which they operate. Our
                                         •	 We bring tried-and-tested                 •	Chemicals
                                            approaches and assets and adapt           •	Communications
strategy is all about operating at the
                                            them for your particular situation,
heart of our clients‘ businesses, and
                                            starting with effective tools helps
                                                                                      •	Consumer Goods
the industry expertise and skills our                                                 •	Customs
                                            assure a strong outcome
people have help make this possible.
                                                                                      •	Electronics & High Tech
                                         •	 Our confidence in our ability to          •	Energy
                                            deliver value is demonstrated by our      •	Freight & Logistics
Pace                                        willingness to stake our success to
                                            yours
                                                                                      •	Health
We help seize the windows of                                                          •	Human Services
opportunity to create sustainable,
                                                                                      •	Industrial Equipment
long-term value. We help accelerate
the speed of value delivered and         Strategic agility                            •	Infrastructure & Transport
ensure it is released at the right                                                    •	Insurance
                                         Get it right the first time
times.
                                         It builds capability into your business
                                                                                      •	Life Sciences
                                         and operating models so they are             •	Media & Entertainment
•	 We strive to deliver value early to
                                         resilient and responsive enough to           •	Metals & Mining
   build confidence in the short term,
                                         handle future demands.                       •	Non-profit
   while maintaining the momentum
   to deliver demonstrable value                                                      •	Postal
   throughout our work with you                                                       •	Public Safety
                                                                                      •	Retail
•	 Accelerating value helps achieve
                                                                                      •	Revenue
   earlier return on investment
   so you can seize competitive                                                       •	Travel
   advantage faster                                                                   •	Utilities




                                                                                                         To
                                                                                                      Outcome
                                                                                   Strategic
                                                                                    Agility
                                                        Certainly

                                  Pace
        From
        Issue
Strategy
                                   Accenture Strategy work with                 Our intimate knowledge of all the
                                   our clients to develop practical             industries in which our clients operate
                                   strategies that capitalize on                plus our experience across all business
                                   the opportunities presented by               functions mean that our skilled teams
                                   today’s complex and uncertain                are able to deliver tangible results in
                                   global economy to deliver high               any sector.
                                   performance.
                                                                                In an increasingly complex
                                   We help executives carefully think           marketplace, Accenture helps
                                   through possibilities, assess and            organizations to improve their
                                   manage risk, and ultimately select the       operational functioning in order
                                   strategic direction with the strongest       to reduce costs and increase their
                                   stakeholder value potential. We              agility and efficiency, without
                                   then help executives translate those         adding complexity or compromising
                                   strategic insights into actionable plans     the future. An integral part of the
                                   at both the enterprise and business-         Accenture approach to designing or
                                   unit level.  The result is strategies that   improving any business operating
                                                                                model is to first look at how the
 Wim Decraene                      are focused on sustainable growth,
                                   rooted in analytical rigor and built         company is organized internally: What
                                   with execution in mind.                      can be centralized or decentralized?
 Strategy Lead                                                                  Which jobs can stay in-house or be
 Accenture Management Consulting                                                outsourced? Which functions should
 Belgium & Luxembourg                                                           be kept, and which new ones added?
                                   We put the clients and
                                   value at the heart of our                    Accenture’s strategic involvement in
“Accenture helps clients to        thinking                                     pre and post merger transformation
 formulate realistic business                                                   can ensure that synergies, revenue
                                   There are many possible levers to            and cost reduction targets are
 strategies in which embody        improve business performance.                correctly set, measured, followed-up
 the concept of value from         Accenture’s role is to first help its        and communicated to the market
 initial issue to final out-       clients identify and agree on which          and stakeholders. “We make sure that
                                   strategies really make a difference.         post-merger integration is smoothly
 come.”                            We bring a pragmatic, external               planned and coherently executed. We
                                   vision on decision-making in order           can help to structure integration at
                                   to help our clients arrive at the            every level, from IT to organizational
                                   best and most appropriate strategy           processes, systems, and company
                                   and, crucially, one around which a           culture, right down to making sure
                                   transformation plan can be structured        people talk together in one operating
                                   and implemented.                             model, without impacting the day-to-
                                                                                day running of the merged company.”
                                   We enable our clients to stay
                                   sharply focused on their bottom              Finally, Accenture has the ability to
                                   line and we link our remuneration            frame strategic vision and execute:
                                   to the measurable value we deliver.          we can mobilize the skills required for
                                   We bring proven Accenture tools,             the practical implementation of any
                                   methodologies and research that              business strategy we help to design,
                                   provide fact-based data on how other         whether it is driving organizational
                                   companies around the world perform           change, performance management,
                                   and achieve their growth objectives.         systems integration or outsourcing.
                                   We then use this data to benchmark
                                   and creatively develop strategies
                                   tailored to each client.
Working in mixed teams with the         Business Strategy                       Accenture helped Unilever
client, we help them to execute         Helps clients achieve their corporate
                                                                                achieve high performance
their strategy at every level of the    objectives by aligning their overall
organization, decisively and quickly.   business model and customizing          by successfully divesting
Throughout, the role of Accenture       business unit strategies to deliver     its European frozen foods
strategy consulting is to act as the    the desired outcomes related to         business.
guardian of value.                      customers, products, channel,
                                        earnings and geography.
                                                                                Divesting the Bird’s Eye
With Accenture’s help, companies                                                and Iglo businesses not only
can move quickly and decisively         Operating Model Strategy                supported Unilever’s five-
to capitalize on opportunities to       Helps clients achieve the               year strategy to reduce
unlock stakeholder value and grow       capabilities that differentiate them
profitably—quarter by quarter, year     from competitors and deliver the        its brand portfolio from
after year.                             desired business outcomes in an         1,600 to 400 brands,
                                        ever-changing marketplace. You can      but also strengthened
                                        read about our operational strategy
                                                                                Unilever’s ability to manage
                                        capabilities in the following
What we do                                                                      similar projects in the
                                        sections.
                                                                                future. Importantly, profits
Corporate Strategy
                                        Mergers & Acquisitions                  from the sale have been
Helps clients to turn strategic
                                        Helps clients enter new markets
industry issues and market volatility
                                        and consolidate and leverage scale
                                                                                reinvested to support
into successful business outcomes                                               core business priorities
                                        in existing markets with services
through the development of a
distinct corporate mission, well
                                        ranging from pre-deal due diligence     that will continue to
                                        to post-merger integration, joint       position Unilever for high
defined values and clear strategic
                                        venture and alliances, divestitures
direction for the organization that
                                        and IPO support.                        performance.
is based on the ability to execute.
Talent and Organization
                                  Organizations in both the                   • 	Drive an environment of continuous
                                  private and public sectors face                learning to help workforces
                                  unprecedented challenges in                    collaborate and advance their skills
                                  adapting to an uncertain and risky             in light of business goals.
                                  marketplace, serving customers
                                  more effectively and driving global
                                  strategies, all while keeping costs         Accenture’s unique talent
                                  under control. Executives need to
                                  manage constant change and put in
                                                                              and organization capabilities
                                  place the business strategies, talent
                                                                              Accenture is uniquely positioned
                                  and leadership necessary to attain
                                                                              to deliver integrated talent and
                                  and sustain high performance in the
                                                                              organization solutions that can help
                                  coming years.
                                                                              enterprises achieve their business
                                                                              objectives—supporting growth,
                                  For decades, executives have
                                                                              accommodating acquisitions,
                                  acknowledged the centrality of human
                                                                              re-skilling major workforces, driving
                                  capital—people and leadership, as
                                                                              a new generation of innovation,
Sabine Haine                      well as the culture and organization
                                  structures that support performance—
                                                                              managing major enterprise
                                                                              transformation and becoming more
                                  to achieving competitive advantage.
Talent and Organization Lead                                                  continuously change capable.
                                  Yet, initiatives to advance talent
Accenture Management Consulting   and organization capabilities, at the
Belgium & Luxembourg                                                          We bring to our clients’ business
                                  necessary pace and in a way that
                                                                              challenges and opportunities
                                  produces predictable business results,
                                                                              thousands of practitioners across
                                  have often been challenging to
                                                                              consulting, technology, and
“We help our clients drive        implement and sustain.
                                                                              outsourcing—with capabilities ranging
 enhanced organizational                                                      from HR management systems, to
                                  Accenture has the tools, methods and
 performance and more             analytics that enable executives to
                                                                              advanced enterprise learning, to
 effective execution of                                                       human capital strategy and change
                                  capitalize on the critical links between
                                                                              management, to advanced learning
 business strategy by             the performance of their people
                                                                              and collaboration tools and methods.
                                  and the outcomes of their business,
 improving the performance,                                                   With a delivery capability that brings
                                  helping them reduce costs, improve
 productivity and                 efficiency and productivity, serve
                                                                              together an unmatched global reach
                                                                              and a local relevance, Accenture has
 collaborative power of their     customers and achieve distinctive
                                                                              the knowledge, skills and experience to
 workforce talent.”               forms of competitive advantage.
                                                                              help organizations of all sizes integrate
                                  With more precision and scientific
                                                                              and deliver the broad spectrum of
                                  certainty, we help our clients put in
                                                                              capabilities they need, more precisely
                                  place the integrated programs to:
                                                                              and predictably, at the speed and scale
                                                                              needed to be successful.
                                  • 	Plan for the right talent in the right
                                     places and in the right numbers to
                                                                              Accenture’s talent and organization
                                     execute business strategy, expand
                                                                              offerings range from high-value
                                     into new markets and drive growth.
                                                                              consulting, to comprehensive HR
                                                                              and learning outsourcing services, to
                                  • 	Manage complex change journeys,
                                                                              advanced HR technology solutions.
                                     while simultaneously creating
                                                                              These market-tested solutions are
                                     a change- capable and agile
                                                                              supported by advanced analytics to
                                     organization that can more readily
                                                                              enable better, data-based decision-
                                     adapt to evolving needs and
                                                                              making and management of programs.
                                     opportunities.
                                                                              Our collaborative mindset and
                                                                              innovative assets help us fashion
                                  • 	Manage a global workforce through
                                                                              solutions that are right for our clients’
                                     more efficient and effective HR
                                                                              needs and goals.
                                     capabilities.
We partner with thought leaders          What we do                            Learning & Collaboration
and major organizations, both                                                  We help our clients develop the
internally and externally, including     Human Capital & Organization          distinctive skills and capabilities
World Economic Forum; Harvard            Effectiveness                         in their people to drive business
Graduate School of Education;            We help our clients architect         outcomes, through innovative,
Business Roundtable - Education,         and execute broad-based human         strategically-aligned learning and
Innovation and Workforce Initiative;     capital strategy and organization     collaboration solutions.
Moxie Research; University of Tilburg;   transformation programs at scale to
NASSCOM; and Society for Human           support new business strategies.      Accenture Academy
Resource Management (SHRM).                                                    We offer a suite of innovative
Working closely with these and other     Human Resources & Talent              academies designed to improve the
leading organizations, we create         Management                            performance of critical workforces
events, meetings, summits, webinars      We leverage innovative tools,         in key business functions.
and other forums to exchange ideas       methods, strategies and
and insights with our clients and        technologies to help clients create   Following the merger
potential clients.                       HR organizations, processes,          of Siemens AG and
                                         and practices that can deliver
Ultimately, Accenture Talent &           measurable improvements in the
                                                                               Nokia, Accenture helped
Organization can accelerate the          performance of their people and       Nokia Siemens Networks
speed and pace of your workforce and     the business.                         successfully execute an
organization enablement programs,
synchronize them to increase                                                   accelerated, complex
their efficiency, and continuously       Change Management                     and lengthy program of
align workforce spending with the        We leverage methods-based,            change - encompassing
strategies needed to help adapt to       data-driven solutions to help our     processes, systems, learning,
change and advance toward high           clients prepare for and manage
performance.                             complex business, organizational
                                                                               communications, leadership
                                         and workforce change in a market      and more - to achieve
                                         that is evolving at an accelerating   its strategic goals for
                                         pace.                                 growth, while improving
                                                                               customer focus and global
                                                                               consistency.
Finance and Enterprise Performance
                                  Challenged by difficult economic         Our finance and
                                  times and by a broader global
                                                                           performance management
                                  competitive environment,
                                  businesses and governments are           practice is acknowledged as
                                  increasingly turning to their            an industry thought leader
                                  finance organizations for better
                                  cost control—and for innovative          Our ongoing research program into
                                  ways to improve overall business         high performance finance explores the
                                  performance. Chief financial             relationship between finance mastery
                                  officers are spending ever-              and achieving high performance. The
                                  greater portions of their time on        program is based on primary research,
                                  strategy and leadership, while           including CFO interviews, surveys and
                                  intensifying their focus on finance      roundtables, as well as our experience
                                  and accounting fundamentals              from our work with clients. The result
                                  in response to cost pressures,           of this research has been a series
                                  heightened regulatory scrutiny and       of research reports and books that
                                  demands for greater transparency.        articulate Accenture’s unique point
                                                                           of view on finance mastery and
Joris Van Malderen                Nowadays, the finance function is        achieving high performance. We also
                                  increasingly involved in strategic and   have an extensive library of finance
Finance and Enterprise            operational decisions: acquisitions      related thought leadership and
Performance Lead                  and investments to maximize the          research on the topic of Corporate
Accenture Management Consulting   value created for the company, the       Finance, Finance Operations and
Belgium & Luxembourg              translation of a multiple year plan      Enterprise Performance Management.
                                  into concrete budget objectives,
                                  the operational review of profitable
“We help finance                  product portfolios and even setting      To help the CFO in the transformation
 organizations maximize the       goals for reducing inventory or          of the finance function to play a key
                                  optimizing the working capital needs     corporate role above and beyond
 value they create for their      of the business.                         its traditional and continuing role,
 enterprises.”                                                             Accenture offers comprehensive
                                  Accenture combines deep knowledge        solutions backed by deep and
                                  in finance management and proven         comprehensive assets that have been
                                  finance and business transformation      tested in multiple client environments.
                                  experience to address these
                                  complexities. We maintain a dedicated
                                  core of deeply experienced resources
                                  in finance and accounting capabilities
                                  around the globe and we leverage
                                  common assets, tools and people
                                  thanks to our network of global
                                  delivery centers.
These assets include: peer               What we do                                BNP Paribas improved the
benchmarking, shared service centers,
                                                                                   efficiency of its quarterly
analytics, structured methodologies      Corporate Finance
for transformation programs, process                                               reporting cycle.
                                         Assists CFOs in developing the
maturity assessment, and best            necessary corporate finance
practice architectures to swiftly and    capabilities to enable high               Accenture helped the bank
accurately set a diagnosis, propose      performance for the organization.
alternative solutions and conduct
                                                                                   reduce timelines, harmonize
a risk managed and cost efficient        Finance Operations
                                                                                   management reporting
transformation in areas as varied        Focuses on effective and efficient        functions, diminish costs and
as tax excellence, procure-to-pay,       back-office services to create the        enable faster integration of
treasury, business intelligence          foundation for finance mastery.
reporting, fast close, strategic                                                   companies that BNP Paribas
planning, and finance processes          Enterprise Performance                    may acquire in the coming
efficiency.                              Management                                years.
                                         Allows organizations to improve
Accenture also helps its clients find    their capabilities to forecast results,
innovative ways to strengthen the                                                  Based on Accenture’s
                                         use data to inform decisions, and
corporate role of the finance function   identify opportunities to drive           experience, CFOs and senior
in order to better manage sales,         business performance.                     financial professionals can
revenues, costs and investments. This
includes increasing synergies with
                                                                                   help drive operational
other areas of the business, such                                                  improvements by focusing
as with the risk function, to enable                                               on what should happen in
decision making behaviors based on                                                 the future instead of
measurable risk and reward models
with sustainable impact, or with the                                               providing information about
marketing and sales departments for                                                what has happened in the
measuring the return on investment                                                 past. Numerous process
of their initiatives and alignment
                                                                                   improvements reduced
with the overall strategy of the
organization.                                                                      peak-workload stress on
                                                                                   central controllers and
                                                                                   freeing up senior
                                                                                   management time for value-
                                                                                   added analysis, forecasting
                                                                                   and business leadership.
Customer Relationship Management
                                  For several years, major market           When defining the best sales or
                                  research companies have recognized        marketing organization to serve
                                  Accenture as a global leader in           strategic objectives, Accenture’s
                                  Customer Relationship Management          proven methodologies, best industry
                                  (CRM) because of the distinctive          practices and experience derived from
                                  added value it brings to its clients.     projects around the world can help
                                                                            clients to quickly realize immediate
                                  Accenture’s CRM services helps            and long-term results. Additionally, as
                                  its clients continuously anticipate       the customer experience is influenced
                                  and exceed the expectations of            by all interactions across the
                                  their customers by crafting and           customer lifecycle, Accenture helps
                                  implementing practical solutions that     C-suite executives collaborate across
                                  are tailored to performance targets       functional areas in order to deliver the
                                  and tightly focused on improving the      intended, holistic customer experience
                                  bottom line while at the same time        that helps drive retention.
                                  optimizing customer experience.

                                  Accenture’s vision of customer            Accenture also brings exclusive key
Vincent Debusschere               relationship management                   accelerators it has identified in the
                                  encompasses the complete customer         domain of customer relationship
Customer Relationship             experience from marketing and sales       management in every industry to help
Management Lead                   to service, whether in B2B or B2C. Our    our clients as they prepare to innovate
Accenture Management Consulting   main focus is on generating long-         towards new sales channels or
Belgium & Luxembourg              term measurable value in all these        markets. These accelerators enable the
                                  areas, each of which impacts the          CRM team to offer a consistent and at
                                  entire customer experience. As such,      the same time customized approach
“We help clients create and       collaboration with most of our clients    based on facts that are pertinent to
                                  stretches back many years. We build       each client’s situation.
 sustain profitable growth
                                  enduring relationships with client
 by developing customer-          executives, and we act as trusted         For example, Accenture conducts a
 centric organizations to         advisors to their team.                   unique annual customer experience
 effectively enhance the                                                    and satisfaction survey. We identify
                                  The starting point is developing a        and compare consumer attitudes and
 customer experience and          deep understanding of each client’s       behaviors from one year to the next,
 drive engagement.”               business environment and customers.       and monitor the progress made by
                                  By dedicating considerable time to        leading companies to improve service
                                  acquiring a solid grasp of our clients’   quality. Our clients can use this
                                  industry drivers and building a clear     unique data to benchmark themselves
                                  picture of the business landscape in      and enrich their specific customer
                                  which they operate, we can commit to      relationship management strategies,
                                  increasing customer satisfaction and      plus they can learn how companies in
                                  achieving significant cost reductions     countries with comparable maturity
                                  through sustainable strategies that       address similar issues.
                                  focus on tangible value creation.
                                                                            The CRM team brings commitment,
                                                                            conviction, market intelligence and
                                                                            industry knowledge aligned with
                                                                            thought leadership to offer our
                                                                            clients a complete end-to-end service
                                                                            that is value-led, from strategy to
                                                                            implementation.
What we do                               Pricing and Profit Optimization
                                         Collaborates with organizations
Marketing Transformation                 through:
Helps chief marketing officers            -	Developing comprehensive
achieve their objectives for                pricing and profit strategies
organic growth, by:                       -	Building analytic and decision-
 -	Building a cross-enterprise              support capabilities to utilize
   approach to customer                     deep customer and contextual
   engagement                               insights
 -	Developing critical core and           -	Driving organizational behaviors
   advanced capabilities                    that enable profitable revenue
 -	Transforming global operating            growth
   models to secure agile response
   and relevance towards fast-
   changing customer contexts
 - Ensuring a repeatable approach
   to defining and implementing         Thanks to Accenture, the
   pricing strategy                     Royal Shakespeare Company
Sales Transformation
                                        increased attendance by
Helps organizations improve sales       30%.
performance by :
 -	Building consistency and             “Since working with
   effectiveness of sales processes
   and improving sales people’s          Accenture we’ve seen our
   performance                           campaign effectiveness
 - Transforming growth and               rise significantly, with
   profitability through high-
   performing indirect channels
                                         20% of our most engaged
 -	Utilizing insight-driven analytics    and loyal group of RSC
   to drive growth and leverage          Members buying tickets
   E2E value chain optimization,         as a result of our mailings
   e.g. Digital Merchandizing
                                         to them. With Accenture’s
Service Transformation                   help we’ve managed to
Helps organizations effectively and      achieve this increase whilst
profitably deliver service by:           also reducing our costs in
 - Proactively setting expectations
   and consistently delivering           theses challenging times of
   service                               funding cuts, through better
 - Creating a differentiated             targeting the right people,
   customer-service experience
   through the entire service value
                                         at the right time and with
   chain                                 relevant propositions.”
 -	Developing an agile operating         Chris Hill, Director of Sales
   model to address complex and          and Marketing, Royal
   changing customer needs
 -	Using analytics to help optimize
                                         Shakespeare Company.
   the customer service experience,
   reinforce the right measures
   and drive organizational
   accountability
Operations
                                   Challenged by increasing                 The Accenture Operations Consulting
                                   complexity, permanent volatility         service line has the experience,
                                   and a broader global competitive         capabilities and insight to help clients
                                   environment, many businesses and         create long-term profitability and
                                   governments are focused solely on        shareholder value through developing
                                   the execution of their operations—       a dynamic supply chain that embodies
                                   the people, processes, technologies,     innovation and operational excellence.
                                   and organizational designs needed        Our Operations service line is truly
                                   to extract the most business value       a differentiated capability in the
                                   from their capabilities and assets.      marketplace because it blends
                                   While this approach produces             deep functional capability in both
                                   benefits, there is an opportunity to     manufacturing-based and service-
                                   achieve even more. At Accenture,         based operations; takes an end-to-end
                                   we believe that companies seeking        value-driven approach to performing
                                   to experience game changing              large scale operations transformation;
                                   transformation must simultaneously       and leverages deep industry
                                   seek the right mixture of structural     specialization. When partnering with
                                   and executional changes.                 Accenture, clients have access to a
 Dimitri Huyghe                                                             dedicated core of thousands of deeply
                                   Committed to helping our clients         experienced resources in operations
 Operations Lead                   achieve high performance, we             strategy, supply chain, innovation and
 Accenture Management Consulting   combine global industry expertise        process consulting and technology
 Belgium & Luxembourg              with skills in operations strategy,      capabilities around the globe. We
                                   supply chain management, innovation      also provide related supply chain and
                                   and process consulting to team           procurement outsourcing services
“We help clients align             with organizations to transform          through our network of global delivery
                                   their operations capabilities. We        centers that leverage common assets,
 underlying process and            collaborate with clients to align        tools and people.
 operating models to support       underlying process and operating
 business strategies, link the     models to support business strategies,
 supply chain to the end-          link the supply chain to the end-to-
                                   end value chain, enhance the skills
 to-end value chain, pursue        of the supply chain workforce and
 continuous improvement            create dynamic operations that enable
 and create flexible               rapid response to changing customer
                                   demands and market opportunities.
 operations that enable
 rapid response to changing
 customer demands and
 market opportunities.”
We work with our clients                 What we do                             Service Strategy & Operations
                                                                                Helps clients design and build
across a broad range of
                                         Operations & Process                   operations for aftermarket (or
industries to address key                                                       maintenance) businesses to improve
                                         Transformation
business issues such as:                 Helps clients out-perform              customer service and reduce
                                         competitors through effective          operating cost.
•	 Quantifying and optimizing levels     processes and efficient execution
   of product and process complexity     of operations delivering superior      Integrated Planning & Fulfilment
                                         shareholder returns.                   Helps clients improve customer
•	 Innovating faster and better than                                            service and lower operating costs
   anyone else                           Sourcing & Procurement                 by moving product more efficiently,
                                         Helps clients effectively segment      securely and quickly across the
•	 Integrating technology and process    their supplier bases, develop more     globe.
   excellence                            strategic supplier relationships and
                                         focus on value adding purchasing
•	 Exhibiting flexibility when           activities.                            Accenture’s work with
   responding to unpredictable market
   shifts
                                                                                Western Power is rapidly
                                         Innovation & Product Development
                                         Helps clients increase innovation
                                                                                generating sustainable
•	 Increasing productivity without       success and product speed to           returns... budget
   impacting headcount                   market by running innovation as an     expenditures reduced by
                                         end-to-end value chain.                8%, service productivity up
•	 Managing costs efficiently and
   effectively                           Manufacturing Strategy                 20%, and $43 million in
                                         & Operations                           cost savings the first year,
•	 Decreasing supply chain talent gaps
   and turnover
                                         Helps clients drive the optimum        with cumulative savings of
                                         blend of speed, quality and cost
                                         within manufacturing & operations.
                                                                                up to $148 million.
Areas of expertise include operations
and process transformation; sourcing
and procurement; innovation and
product development; manufacturing
strategy and operations; service
strategy and operations; integrated
planning and fulfillment; and supply
chain education.
Risk Management
                                  In the 21st Century, risk has           We help our clients to
                                  a new face: larger, less predictable,
                                                                          transform their risk
                                  more varied and more ubiquitous.
                                  As a result, companies have more        management systems into
                                  to gain - financially and               genuine levers for creating
                                  competitively - by clearly              value, enabling them to
                                  understanding their risk exposure
                                  and designing more resilience
                                                                          generate a real competitive
                                  into their operating models and         advantage in their sector.
                                  organizations. However, they also
                                  have more to lose if they fail          Accenture Risk Management helps
                                  to manage risk dynamically and          companies excel at identifying,
                                  proactively.                            managing and mitigating risks, while
                                                                          using risk data and information
                                  Accenture offers the experience,        to make their businesses more
                                  guidance and tools companies need to    successful. Toward this end, we work
                                  thrive in this new environment.         with clients to accurately identify
                                  Nowadays, companies are exposed to      and evaluate risk-adjusted business
Nathalie Mège                     more risk - and more kinds of           opportunities and extend their risk
                                  risk - than ever before. Risk           management capabilities beyond
Risk Management Lead              is magnified by supply chain            compliance. We also help companies
Accenture Management Consulting   complexities, shorter product life      build effective risk management
Belgium & Luxembourg              cycles, tumultuous financial markets,   organizations, improve governance
                                  sudden demand shifts, emerging          structures, design risk management
                                  competitors, global collaborations,     processes and streamline risk
                                  expanding regulations and technology    reporting.
“With over 500 consultants
                                  advances. Risk also has many more
 and specialists, we help         faces: cash flow crises, supply         Effective risk management requires
 the largest corporations         disruptions, quality failures, cyber    - and Accenture delivers - a unique
 every day to achieve their       intrusions, financial fraud and         combination of functional depth;
                                  technology breakdowns. In fact,         industry knowledge; technology skills
 targets by embedding risk                                                such as data mining, risk analytics
                                  98% of executive respondents to a
 management at the heart of       recent Accenture survey - one of the    and systems integration; and business
 their business processes.”       most extensive studies of business      transformation experience. Each of
                                  risk ever undertaken - say that risk    these strengths is vital to helping
                                  management is a higher priority for     companies enhance risk-focused
                                  their company than it was two years     decision making; model and analyze
                                  ago.                                    business information; develop early
                                                                          warning solutions that can detect
                                  Many of forward thinking                emerging threats and opportunities;
                                  companies - the kind Accenture          embed risk management capabilities
                                  calls high performance businesses       across the organization; and
                                  - are proactively building strategic,   help organizations transform risk
                                  enterprise-wide capabilities that are   management into a growth-enabling
                                  preemptively focused and business -     capability and a source of sustainable
                                  benefit oriented. The idea is to make   competitive advantage.
                                  risk management less about obligation
                                  and more about opportunity.
To help clarify the goals companies      What we do                               Accenture helped a major
have for risk management - and to
                                                                                  European bank develop an
profile and organize how Accenture’s     Strategy & Governance
risk management capabilities can help    Helps clients align business strategy    internal model as part of its
clients - we developed the Accenture     and risk capabilities to evaluate        overall Basel II compliance
Risk Management Capability               market options and drive profitable      program to manage risk.
Framework. The Framework consists        growth.
of four building blocks - Strategy &
                                                                                  The client now has a
Governance; Process Excellence and       Process Excellence & Integration         credit validation capability
Integration; Regulatory Reform; and      Works with clients to embed risk         including a customized
Performance Insight and Execution        management capabilities across the       framework that is compliant
- supported by 2 service offerings.      organization to support a
The Accenture Risk Management            risk-conscious culture.                  with Basel II standards.
Capability Framework demonstrates                                                 In addition, the Internal
the breadth and depth of our             Regulatory Reform                        Validation Unit is applying
capabilities and offerings, as well as   Helps clients adapt to industry and
                                                                                  the new methodology and
our commitment to helping clients        geographic regulations in a holistic
meet the revdiverse challenges of        manner while focusing on the             framework to asses other
today’s volatile, complex and rapidly    business impacts and outcomes.           legal entities within the
evolving business environment.                                                    group. The bank has also
                                         Performance Insight & Execution
                                         Provides clients with the capabilities
                                                                                  requested a follow-up
                                         to collect, model and analyze            project to build on the
                                         business information for better          success of this engagement.
                                         risk-based decision making.
Sustainability
                                   Today’s CEOs are more convinced             Comprehensive sustainability
                                   than ever of the need to embed
                                                                               services to drive business
                                   environmental, social and corporate
                                   governance issues within core               value
                                   business. But they are also
                                   convinced that good performance             Accenture has a comprehensive set
                                   on sustainability amounts to good           of sustainability assets, offerings
                                   business overall.                           and tools—from market analysis
                                                                               and strategy development through
                                   It’s time to focus on how companies         to implementing and managing a
                                   can create competitive advantage            sustainability solution. We apply our
                                   from their sustainability initiatives:      insights and deep experience to help
                                   lower costs, greater efficiencies, better   clients achieve high performance
                                   brand value, innovative products            through solutions in four key strategic
                                   and services, longer-term customer          areas:
                                   relationships and much more.
                                                                               • 	Regulation and Strategy:
                                   Accenture can help you deliver                 Developing a sustainability strategy
 Ann Bayart                        on that business promise. With                 and complying with sustainability
                                   unparalleled skills, assets and                regulations.
 Sustainability Lead               experience, Accenture is a global
                                   leader in corporate sustainability.         • 	Operational Excellence: Improving
                                   Our cutting-edge research has                  cost effectiveness and efficiencies
 Accenture Management Consulting
                                   demonstrated how sustainability                in core operations.
 Managing Director
 Belgium & Luxembourg              can be a key contributor to high
                                   performance. Equally important, we          • 	Emissions Management: Reducing
                                   work with clients across industries            energy consumption, waste and
                                   and geographies to integrate                   emissions.
“Accenture is committed            sustainability approaches into their
                                                                               • 	Sustainable Infrastructure:
                                   business strategies, operating models
 to helping forward-                                                              Improving energy efficiency
                                   and critical processes.
 thinking organizations                                                           and reducing emissions through
 position sustainability as        We are helping our clients, today,             large infrastructure projects that
                                   achieve competitive differentiation            involve energy, transportation and
 a key lever to long-term                                                         construction.
                                   from their sustainability strategies
 success and, ultimately,          and from the products and services
 high performance. We help         they sell.
 organizations leverage
 their assets and capabilities
 to drive innovation and
 profitable growth while
 striving for a positive
 economic, environmental
 and social impact.”
With deeply skilled resources, market     We also help clients develop deep       Intelligent Infrastructure
tested assets and delivery capabilities   insights on sustainability issues       We help our clients improve energy
which, in themselves, are based           based on our ongoing investments        efficiency and reduce emissions
on sustainable business practices,        in research, including recent studies   through large infrastructure
Accenture can help you drive greater      on consumer expectations and global     projects, across energy,
business value by helping you             executive opinion on corporate          transportation and construction.
integrate sustainable business            sustainability and climate change.
practices across your strategies,
processes and operating models. We                                                The City of Amsterdam has
hold ourselves accountable for results
and we measure them according to:         What we do                              selected Accenture to help
                                                                                  implement its “Amsterdam
• 	Revenue growth from new,               Sustainability Strategy                 Smart City” program and
   sustainability-based products and      We help our clients develop their
                                          sustainability strategy and comply
                                                                                  create the European Union’s
   services
                                          with sustainability regulations.        first “intelligent city”. The
• 	Cost reductions from efficiency                                                purpose of the Amsterdam
   gains and innovative process           Operational Excellence                  Smart City program is to
   improvements                           We help our clients improve cost
                                          effectiveness and efficiencies in       take a comprehensive and
• 	Better customer service through        core operations.                        coordinated approach to
   improved operations                                                            developing and
                                          Emissions Management
                                                                                  implementing sustainable
• 	Reduced regulatory risk through        We help our clients reduce energy
   better management                      consumption, waste and emissions.       and economically viable
                                                                                  projects that help the city
• 	Improved metrics and forecasting                                               reduce its carbon footprint
                                                                                  and meet the European
• 	Enhanced brand value and market
   reputation                                                                     Union’s 2020 emissions and
                                                                                  energy reduction targets.
Analytics
                                   Accenture works with businesses           • 	Reducing the risk and cost of
                                   and public service organizations             fraud – how to detect and prevent
                                   to develop the analytical and                fraud in your cash inflow process?
                                   predictive capabilities needed for           How to detect suspicious behavior
                                   decision making and steering the             in the use of different payment
                                   business, especially in the following        methods?
                                   domains:                                  • 	Reducing the cost of failure –
                                                                                how to detect the risk of failure in
                                   • 	Driving growth – how to improve           industrial equipment and introduce
                                      the conversion rate of customer           preventative maintenance?
                                      acquisition campaigns? What is
                                      the best allocation of commercial      From strategy to execution, Accenture
                                      investments by driver (promotion,      Analytics helps you to acquire the
                                      loyalty, price…) to secure greater     insights necessary for better decision-
                                      market share? How to anticipate        making and concrete improvements in
                                      sales peaks and fully exploit them?    business outcomes.
                                      What is the optimal coverage of a
                                      client’s sales force?
 Christelle Goblet
                                                                             Why Accenture?
                                   • 	Improving Supply Chain – how to
 Analytics Lead                       improve the quality of forecasting     As a recognized visionary and industry
 Accenture Management Consulting      in order to increase service levels    leader, we have continually increased
 Belgium & Luxembourg                 and reduce inventory levels? How       our analytic sophistication and
                                      to improve logistics in order to       capabilities—from batch reporting in
                                      fine-tune costs to future business     the 1970s, to pioneering information
“In this elastic world, high          needs?                                 management and performance
 performance hinges on the                                                   management solutions in 1992, to the
                                   •	 Improving budget cycles and            creation of a dedicated information
 ability to gain insights from        finance performance – how              management services organization in
 data. Informed executives            to implement a periodic and            2005.
 make more insightful                 automatic re-estimation that
                                      takes into account the current         Analytics services within Accenture
 decisions that deliver               operational reality and triggers       Management Consulting is our next-
 improved business outcomes           corrective action if targets are not   generation service offering, in the
 across the enterprise.”              being met?                             Accenture tradition of continuous
                                                                             innovation.
                                   •	 Improving recruitment, both
                                      qualitatively and quantitatively –     • 	Best people
                                      how to better assess needs (number        Our global network of professionals
                                      of hours worked or required               offers a combination of deep
                                      profiles) to optimize the fixed and       analytic skills, industry knowledge
                                      variable parts of your workforce?         and process experience.

                                   • 	Reducing attrition – how to            • 	Proven offerings
                                      detect the risk of attrition among        Thanks to our years of experience
                                      key resources and implement               in the field, we offer more than
                                      appropriate preventative measures?        100 industry, cross-industry and
                                                                                function-specific offerings; more
                                                                                than 200 standards and industry-
                                                                                leading practices; automated
                                                                                development tools; and reusable
                                                                                architecture components.
• 	Strategic alliances                   Industry analytics to adapt specific       The Accenture Analytics
	 Although we are vendor neutral,        capabilities, such as:
                                                                                    team helped the group
   we have formed an ecosystem of
   strategic vendors with whom we        •	 Warranty analytics in consumer          significantly improve the
   team in analytics, including core        electronics, industrial equipment       profitability of its marketing
   alliances with SAS, SAP, Oracle and      and auto                                investments by reallocating
   Microsoft.
• 	Global scale                          •	 Commercial Analytics for the
                                                                                    150 million dollars of global
   Through the Accenture Global             Pharmaceutical and Medical              marketing spend and by
   Delivery Network, Accenture              Products Industry                       restructuring the global
   industrializes analytics processes                                               tariff strategy.
   through automation and                •	 Actuarial analytics for insurance
   continuous improvement, creating         and mortgage underwriting
   a vast engine to drive data-driven                                               As a result, the value of the
   insight.                              •	 Smart grid analytics in utilities and   brand has improved 30% in
                                            the building materials industry
                                                                                    one year. During this period,
Accenture Analytics uses its
experience, offerings and solutions to   •	 Advanced process analytics in           sales reached 34.7 billion
reduce risk and speed time to value,        chemicals, energy and mining            dollars, an increase of 25%.
helping you compete on analytics                                                    The optimal marketing
across any business function or          •	 Public sector analytics for
process—in any industry or geography.       intelligence, security, safety,
                                                                                    investment assignment has
                                            logistics, health and revenue           increased sales by 18% and
                                                                                    net profit by 33 million
                                         •	 Churn analytics in retail, banking,     dollars. Samsung market
                                            mobility, internet services and
                                            communications                          share has significantly
                                                                                    progressed.
Contacts
France & Benelux                Belgium & Luxembourg
Fernand Dimidschstein           Analytics                           AMC - Communications, Media &
f.dimidschstein@accenture.com   Christelle Goblet                   Technology
+32 2-2267386                   christelle.goblet@accenture.com     Fernand Dimidschstein
                                +32 2-2267030                       f.dimidschstein@accenture.com
Belgium & Luxembourg                                                +32 2-2267386
                                Customer Relationship Management
Ann Bayart                      Vincent Debusschere                 AMC - Financial Services
ann.bayart@accenture.com        vincent.debusschere@accenture.com   Wim Decraene
+32 2-2267400                   +32 2-2267136                       wim.decraene@accenture.com
                                                                    +32 2-2267199
                                Finance & Enterprise Management
                                Joris Van Malderen                  AMC - Health & Public Service
                                joris.van.malderen@accenture.com    Ann Bayart
                                +32 2-2267446                       ann.bayart@accenture.com
                                                                    +32 2-2267400
                                Operations
                                Dimitri Huyghe                      AMC - Products
                                dimitri.huyghe@accenture.com        T. Van Wesemael
                                +32 2-2267604                       tom.van.wesemael@accenture.com
                                                                    +32 2-2267542
                                Risk Management
                                Nathalie Mège                       AMC - Resources
                                nathalie.mege@accenture.com         Joris Van Malderen
                                +352 264-23340                      joris.van.malderen@accenture.com
                                                                    +32 2-2267446
                                Strategy
                                Wim Decraene
                                wim.decraene@accenture.com
                                +32 2-2267199

                                Sustainability
                                Ann Bayart
                                ann.bayart@accenture.com
                                +32 2-2267400

                                Talent & Organization
                                Sabine Haine
                                sabine.haine@accenture.com
                                +32 2-2267195
Corporate Brochure Accenture Management Consulting
About Accenture
Accenture is a global management
consulting, technology services
and outsourcing company, with
approximately 244,000 people serving
clients in more than 120 countries.  
Combining unparalleled experience,
comprehensive capabilities across
all industries and business functions,
and extensive research on the world’s
most successful companies, Accenture
collaborates with clients to help them
become high-performance businesses
and governments.  The company
generated net revenues of
US$25.5 billion for the fiscal year
ended Aug. 31, 2011.  Its home page
is www.accenture.com.




Copyright © 2012 Accenture
All rights reserved.

Accenture, its logo, and
High performance. Delivered.
are trademarks of Accenture.

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Corporate Brochure Accenture Management Consulting

  • 2. We serve the world’s government entities as well as largest companies – working alongside clients at every level of their organization. Our management consultants bring innovation and differentiated capabilities that help our clients create value, deliver business outcomes and improve performance.
  • 3. Accenture is a global management Assets consulting, technology services Our unique industry, functional and outsourcing company. and technology insights are used Combining unparalleled experience, to accelerate our clients’ journey to comprehensive capabilities their desired outcomes. Core to the across all industries and business Accenture DNA, we integrate the functions, and extensive research full range of consulting, technology, on the world’s most successful outsourcing services. companies, Accenture collaborates with clients to help them become Partnering model high-performance businesses and We have a uniquely ability to take governments. innovative partnering models. A wide range of commercial arrangements With more than 16,000 supports different circumstances, management consultants in 49 including “skin in the game”: value- countries, Accenture Management based arrangements. Consulting is the leading consulting Fernand company in the world. It is uniquely Approach positioned to help clients perform We take into account the specific Dimidschstein at the highest levels so that they context of each client and each can create sustainable value for project, the specific business functions Accenture Management Consulting their customers and shareholders. affected, and any unique geographic Managing Director requirements. France & Benelux Targeting and delivering People We bring the best people together: an tangible value for our energizing and collaborative culture clients is a fundamental with exceptional, down to earth element of our people from diverse backgrounds. differentiation We define with our clients the Value Proposition most suitable path to achieve High We bring differentiated capabilities Performance. Our recommendations and deep industry insights that help are designed from the start clients move “From issue to outcome with tangible outcomes, both with pace, certainty and strategic quantitative and qualitative, and their agility”. implementation in mind. Client Experience We consistently put the client organization and our client’s people at the centre of what we do to build long lasting relationships grounded on tangible outcomes; all of our top Ann Bayart 100 clients have been with us for at least 5 years, and 85 have been with Accenture Management Consulting us for at least 10 years. Managing Director Belgium & Luxembourg
  • 4. Our broad and deep spectrum of services covers all areas of management consulting Strategy Operations Value Business Process Consulting Realization Enablement Specialty Skills Functional & Industry Skills Our specialty and functional skills cover industry and functions across all geographies Specialty Skills - Functional & Industry Skills Comms, Media Financial Health & Public Products Resources & Technology Services Service Strategy Talent & Organization Finance & Enterprise Performance Customer Relationship Management Operations Risk Management Sustainability Analytics We define with our clients the most suitable path to achieve High Performance. Our recommendations are designed from the start with tangible outcomes, both quantitative and qualitative, and their implementation in mind. We stay focused and relevant by identifying trends that will drive clients growth.
  • 5. We help our clients move Certainty • Aerospace & Defense from issue to outcome • Airline with pace, certainty and • Understanding your context and • Automotive anticipating issues early on creates strategic agility predictability around outcomes and • Banking enables us to mitigate risks • Border Management We understand our clients’ • Capital Markets challenges and the changing dynamics in which they operate. Our • We bring tried-and-tested • Chemicals approaches and assets and adapt • Communications strategy is all about operating at the them for your particular situation, heart of our clients‘ businesses, and starting with effective tools helps • Consumer Goods the industry expertise and skills our • Customs assure a strong outcome people have help make this possible. • Electronics & High Tech • Our confidence in our ability to • Energy deliver value is demonstrated by our • Freight & Logistics Pace willingness to stake our success to yours • Health We help seize the windows of • Human Services opportunity to create sustainable, • Industrial Equipment long-term value. We help accelerate the speed of value delivered and Strategic agility • Infrastructure & Transport ensure it is released at the right • Insurance Get it right the first time times. It builds capability into your business • Life Sciences and operating models so they are • Media & Entertainment • We strive to deliver value early to resilient and responsive enough to • Metals & Mining build confidence in the short term, handle future demands. • Non-profit while maintaining the momentum to deliver demonstrable value • Postal throughout our work with you • Public Safety • Retail • Accelerating value helps achieve • Revenue earlier return on investment so you can seize competitive • Travel advantage faster • Utilities To Outcome Strategic Agility Certainly Pace From Issue
  • 6. Strategy Accenture Strategy work with Our intimate knowledge of all the our clients to develop practical industries in which our clients operate strategies that capitalize on plus our experience across all business the opportunities presented by functions mean that our skilled teams today’s complex and uncertain are able to deliver tangible results in global economy to deliver high any sector. performance. In an increasingly complex We help executives carefully think marketplace, Accenture helps through possibilities, assess and organizations to improve their manage risk, and ultimately select the operational functioning in order strategic direction with the strongest to reduce costs and increase their stakeholder value potential. We agility and efficiency, without then help executives translate those adding complexity or compromising strategic insights into actionable plans the future. An integral part of the at both the enterprise and business- Accenture approach to designing or unit level. The result is strategies that improving any business operating model is to first look at how the Wim Decraene are focused on sustainable growth, rooted in analytical rigor and built company is organized internally: What with execution in mind. can be centralized or decentralized? Strategy Lead Which jobs can stay in-house or be Accenture Management Consulting outsourced? Which functions should Belgium & Luxembourg be kept, and which new ones added? We put the clients and value at the heart of our Accenture’s strategic involvement in “Accenture helps clients to thinking pre and post merger transformation formulate realistic business can ensure that synergies, revenue There are many possible levers to and cost reduction targets are strategies in which embody improve business performance. correctly set, measured, followed-up the concept of value from Accenture’s role is to first help its and communicated to the market initial issue to final out- clients identify and agree on which and stakeholders. “We make sure that strategies really make a difference. post-merger integration is smoothly come.” We bring a pragmatic, external planned and coherently executed. We vision on decision-making in order can help to structure integration at to help our clients arrive at the every level, from IT to organizational best and most appropriate strategy processes, systems, and company and, crucially, one around which a culture, right down to making sure transformation plan can be structured people talk together in one operating and implemented. model, without impacting the day-to- day running of the merged company.” We enable our clients to stay sharply focused on their bottom Finally, Accenture has the ability to line and we link our remuneration frame strategic vision and execute: to the measurable value we deliver. we can mobilize the skills required for We bring proven Accenture tools, the practical implementation of any methodologies and research that business strategy we help to design, provide fact-based data on how other whether it is driving organizational companies around the world perform change, performance management, and achieve their growth objectives. systems integration or outsourcing. We then use this data to benchmark and creatively develop strategies tailored to each client.
  • 7. Working in mixed teams with the Business Strategy Accenture helped Unilever client, we help them to execute Helps clients achieve their corporate achieve high performance their strategy at every level of the objectives by aligning their overall organization, decisively and quickly. business model and customizing by successfully divesting Throughout, the role of Accenture business unit strategies to deliver its European frozen foods strategy consulting is to act as the the desired outcomes related to business. guardian of value. customers, products, channel, earnings and geography. Divesting the Bird’s Eye With Accenture’s help, companies and Iglo businesses not only can move quickly and decisively Operating Model Strategy supported Unilever’s five- to capitalize on opportunities to Helps clients achieve the year strategy to reduce unlock stakeholder value and grow capabilities that differentiate them profitably—quarter by quarter, year from competitors and deliver the its brand portfolio from after year. desired business outcomes in an 1,600 to 400 brands, ever-changing marketplace. You can but also strengthened read about our operational strategy Unilever’s ability to manage capabilities in the following What we do similar projects in the sections. future. Importantly, profits Corporate Strategy Mergers & Acquisitions from the sale have been Helps clients to turn strategic Helps clients enter new markets industry issues and market volatility and consolidate and leverage scale reinvested to support into successful business outcomes core business priorities in existing markets with services through the development of a distinct corporate mission, well ranging from pre-deal due diligence that will continue to to post-merger integration, joint position Unilever for high defined values and clear strategic venture and alliances, divestitures direction for the organization that and IPO support. performance. is based on the ability to execute.
  • 8. Talent and Organization Organizations in both the • Drive an environment of continuous private and public sectors face learning to help workforces unprecedented challenges in collaborate and advance their skills adapting to an uncertain and risky in light of business goals. marketplace, serving customers more effectively and driving global strategies, all while keeping costs Accenture’s unique talent under control. Executives need to manage constant change and put in and organization capabilities place the business strategies, talent Accenture is uniquely positioned and leadership necessary to attain to deliver integrated talent and and sustain high performance in the organization solutions that can help coming years. enterprises achieve their business objectives—supporting growth, For decades, executives have accommodating acquisitions, acknowledged the centrality of human re-skilling major workforces, driving capital—people and leadership, as a new generation of innovation, Sabine Haine well as the culture and organization structures that support performance— managing major enterprise transformation and becoming more to achieving competitive advantage. Talent and Organization Lead continuously change capable. Yet, initiatives to advance talent Accenture Management Consulting and organization capabilities, at the Belgium & Luxembourg We bring to our clients’ business necessary pace and in a way that challenges and opportunities produces predictable business results, thousands of practitioners across have often been challenging to consulting, technology, and “We help our clients drive implement and sustain. outsourcing—with capabilities ranging enhanced organizational from HR management systems, to Accenture has the tools, methods and performance and more analytics that enable executives to advanced enterprise learning, to effective execution of human capital strategy and change capitalize on the critical links between management, to advanced learning business strategy by the performance of their people and collaboration tools and methods. and the outcomes of their business, improving the performance, With a delivery capability that brings helping them reduce costs, improve productivity and efficiency and productivity, serve together an unmatched global reach and a local relevance, Accenture has collaborative power of their customers and achieve distinctive the knowledge, skills and experience to workforce talent.” forms of competitive advantage. help organizations of all sizes integrate With more precision and scientific and deliver the broad spectrum of certainty, we help our clients put in capabilities they need, more precisely place the integrated programs to: and predictably, at the speed and scale needed to be successful. • Plan for the right talent in the right places and in the right numbers to Accenture’s talent and organization execute business strategy, expand offerings range from high-value into new markets and drive growth. consulting, to comprehensive HR and learning outsourcing services, to • Manage complex change journeys, advanced HR technology solutions. while simultaneously creating These market-tested solutions are a change- capable and agile supported by advanced analytics to organization that can more readily enable better, data-based decision- adapt to evolving needs and making and management of programs. opportunities. Our collaborative mindset and innovative assets help us fashion • Manage a global workforce through solutions that are right for our clients’ more efficient and effective HR needs and goals. capabilities.
  • 9. We partner with thought leaders What we do Learning & Collaboration and major organizations, both We help our clients develop the internally and externally, including Human Capital & Organization distinctive skills and capabilities World Economic Forum; Harvard Effectiveness in their people to drive business Graduate School of Education; We help our clients architect outcomes, through innovative, Business Roundtable - Education, and execute broad-based human strategically-aligned learning and Innovation and Workforce Initiative; capital strategy and organization collaboration solutions. Moxie Research; University of Tilburg; transformation programs at scale to NASSCOM; and Society for Human support new business strategies. Accenture Academy Resource Management (SHRM). We offer a suite of innovative Working closely with these and other Human Resources & Talent academies designed to improve the leading organizations, we create Management performance of critical workforces events, meetings, summits, webinars We leverage innovative tools, in key business functions. and other forums to exchange ideas methods, strategies and and insights with our clients and technologies to help clients create Following the merger potential clients. HR organizations, processes, of Siemens AG and and practices that can deliver Ultimately, Accenture Talent & measurable improvements in the Nokia, Accenture helped Organization can accelerate the performance of their people and Nokia Siemens Networks speed and pace of your workforce and the business. successfully execute an organization enablement programs, synchronize them to increase accelerated, complex their efficiency, and continuously Change Management and lengthy program of align workforce spending with the We leverage methods-based, change - encompassing strategies needed to help adapt to data-driven solutions to help our processes, systems, learning, change and advance toward high clients prepare for and manage performance. complex business, organizational communications, leadership and workforce change in a market and more - to achieve that is evolving at an accelerating its strategic goals for pace. growth, while improving customer focus and global consistency.
  • 10. Finance and Enterprise Performance Challenged by difficult economic Our finance and times and by a broader global performance management competitive environment, businesses and governments are practice is acknowledged as increasingly turning to their an industry thought leader finance organizations for better cost control—and for innovative Our ongoing research program into ways to improve overall business high performance finance explores the performance. Chief financial relationship between finance mastery officers are spending ever- and achieving high performance. The greater portions of their time on program is based on primary research, strategy and leadership, while including CFO interviews, surveys and intensifying their focus on finance roundtables, as well as our experience and accounting fundamentals from our work with clients. The result in response to cost pressures, of this research has been a series heightened regulatory scrutiny and of research reports and books that demands for greater transparency. articulate Accenture’s unique point of view on finance mastery and Joris Van Malderen Nowadays, the finance function is achieving high performance. We also increasingly involved in strategic and have an extensive library of finance Finance and Enterprise operational decisions: acquisitions related thought leadership and Performance Lead and investments to maximize the research on the topic of Corporate Accenture Management Consulting value created for the company, the Finance, Finance Operations and Belgium & Luxembourg translation of a multiple year plan Enterprise Performance Management. into concrete budget objectives, the operational review of profitable “We help finance product portfolios and even setting To help the CFO in the transformation organizations maximize the goals for reducing inventory or of the finance function to play a key optimizing the working capital needs corporate role above and beyond value they create for their of the business. its traditional and continuing role, enterprises.” Accenture offers comprehensive Accenture combines deep knowledge solutions backed by deep and in finance management and proven comprehensive assets that have been finance and business transformation tested in multiple client environments. experience to address these complexities. We maintain a dedicated core of deeply experienced resources in finance and accounting capabilities around the globe and we leverage common assets, tools and people thanks to our network of global delivery centers.
  • 11. These assets include: peer What we do BNP Paribas improved the benchmarking, shared service centers, efficiency of its quarterly analytics, structured methodologies Corporate Finance for transformation programs, process reporting cycle. Assists CFOs in developing the maturity assessment, and best necessary corporate finance practice architectures to swiftly and capabilities to enable high Accenture helped the bank accurately set a diagnosis, propose performance for the organization. alternative solutions and conduct reduce timelines, harmonize a risk managed and cost efficient Finance Operations management reporting transformation in areas as varied Focuses on effective and efficient functions, diminish costs and as tax excellence, procure-to-pay, back-office services to create the enable faster integration of treasury, business intelligence foundation for finance mastery. reporting, fast close, strategic companies that BNP Paribas planning, and finance processes Enterprise Performance may acquire in the coming efficiency. Management years. Allows organizations to improve Accenture also helps its clients find their capabilities to forecast results, innovative ways to strengthen the Based on Accenture’s use data to inform decisions, and corporate role of the finance function identify opportunities to drive experience, CFOs and senior in order to better manage sales, business performance. financial professionals can revenues, costs and investments. This includes increasing synergies with help drive operational other areas of the business, such improvements by focusing as with the risk function, to enable on what should happen in decision making behaviors based on the future instead of measurable risk and reward models with sustainable impact, or with the providing information about marketing and sales departments for what has happened in the measuring the return on investment past. Numerous process of their initiatives and alignment improvements reduced with the overall strategy of the organization. peak-workload stress on central controllers and freeing up senior management time for value- added analysis, forecasting and business leadership.
  • 12. Customer Relationship Management For several years, major market When defining the best sales or research companies have recognized marketing organization to serve Accenture as a global leader in strategic objectives, Accenture’s Customer Relationship Management proven methodologies, best industry (CRM) because of the distinctive practices and experience derived from added value it brings to its clients. projects around the world can help clients to quickly realize immediate Accenture’s CRM services helps and long-term results. Additionally, as its clients continuously anticipate the customer experience is influenced and exceed the expectations of by all interactions across the their customers by crafting and customer lifecycle, Accenture helps implementing practical solutions that C-suite executives collaborate across are tailored to performance targets functional areas in order to deliver the and tightly focused on improving the intended, holistic customer experience bottom line while at the same time that helps drive retention. optimizing customer experience. Accenture’s vision of customer Accenture also brings exclusive key Vincent Debusschere relationship management accelerators it has identified in the encompasses the complete customer domain of customer relationship Customer Relationship experience from marketing and sales management in every industry to help Management Lead to service, whether in B2B or B2C. Our our clients as they prepare to innovate Accenture Management Consulting main focus is on generating long- towards new sales channels or Belgium & Luxembourg term measurable value in all these markets. These accelerators enable the areas, each of which impacts the CRM team to offer a consistent and at entire customer experience. As such, the same time customized approach “We help clients create and collaboration with most of our clients based on facts that are pertinent to stretches back many years. We build each client’s situation. sustain profitable growth enduring relationships with client by developing customer- executives, and we act as trusted For example, Accenture conducts a centric organizations to advisors to their team. unique annual customer experience effectively enhance the and satisfaction survey. We identify The starting point is developing a and compare consumer attitudes and customer experience and deep understanding of each client’s behaviors from one year to the next, drive engagement.” business environment and customers. and monitor the progress made by By dedicating considerable time to leading companies to improve service acquiring a solid grasp of our clients’ quality. Our clients can use this industry drivers and building a clear unique data to benchmark themselves picture of the business landscape in and enrich their specific customer which they operate, we can commit to relationship management strategies, increasing customer satisfaction and plus they can learn how companies in achieving significant cost reductions countries with comparable maturity through sustainable strategies that address similar issues. focus on tangible value creation. The CRM team brings commitment, conviction, market intelligence and industry knowledge aligned with thought leadership to offer our clients a complete end-to-end service that is value-led, from strategy to implementation.
  • 13. What we do Pricing and Profit Optimization Collaborates with organizations Marketing Transformation through: Helps chief marketing officers - Developing comprehensive achieve their objectives for pricing and profit strategies organic growth, by: - Building analytic and decision- - Building a cross-enterprise support capabilities to utilize approach to customer deep customer and contextual engagement insights - Developing critical core and - Driving organizational behaviors advanced capabilities that enable profitable revenue - Transforming global operating growth models to secure agile response and relevance towards fast- changing customer contexts - Ensuring a repeatable approach to defining and implementing Thanks to Accenture, the pricing strategy Royal Shakespeare Company Sales Transformation increased attendance by Helps organizations improve sales 30%. performance by : - Building consistency and “Since working with effectiveness of sales processes and improving sales people’s Accenture we’ve seen our performance campaign effectiveness - Transforming growth and rise significantly, with profitability through high- performing indirect channels 20% of our most engaged - Utilizing insight-driven analytics and loyal group of RSC to drive growth and leverage Members buying tickets E2E value chain optimization, as a result of our mailings e.g. Digital Merchandizing to them. With Accenture’s Service Transformation help we’ve managed to Helps organizations effectively and achieve this increase whilst profitably deliver service by: also reducing our costs in - Proactively setting expectations and consistently delivering theses challenging times of service funding cuts, through better - Creating a differentiated targeting the right people, customer-service experience through the entire service value at the right time and with chain relevant propositions.” - Developing an agile operating Chris Hill, Director of Sales model to address complex and and Marketing, Royal changing customer needs - Using analytics to help optimize Shakespeare Company. the customer service experience, reinforce the right measures and drive organizational accountability
  • 14. Operations Challenged by increasing The Accenture Operations Consulting complexity, permanent volatility service line has the experience, and a broader global competitive capabilities and insight to help clients environment, many businesses and create long-term profitability and governments are focused solely on shareholder value through developing the execution of their operations— a dynamic supply chain that embodies the people, processes, technologies, innovation and operational excellence. and organizational designs needed Our Operations service line is truly to extract the most business value a differentiated capability in the from their capabilities and assets. marketplace because it blends While this approach produces deep functional capability in both benefits, there is an opportunity to manufacturing-based and service- achieve even more. At Accenture, based operations; takes an end-to-end we believe that companies seeking value-driven approach to performing to experience game changing large scale operations transformation; transformation must simultaneously and leverages deep industry seek the right mixture of structural specialization. When partnering with and executional changes. Accenture, clients have access to a Dimitri Huyghe dedicated core of thousands of deeply Committed to helping our clients experienced resources in operations Operations Lead achieve high performance, we strategy, supply chain, innovation and Accenture Management Consulting combine global industry expertise process consulting and technology Belgium & Luxembourg with skills in operations strategy, capabilities around the globe. We supply chain management, innovation also provide related supply chain and and process consulting to team procurement outsourcing services “We help clients align with organizations to transform through our network of global delivery their operations capabilities. We centers that leverage common assets, underlying process and collaborate with clients to align tools and people. operating models to support underlying process and operating business strategies, link the models to support business strategies, supply chain to the end- link the supply chain to the end-to- end value chain, enhance the skills to-end value chain, pursue of the supply chain workforce and continuous improvement create dynamic operations that enable and create flexible rapid response to changing customer demands and market opportunities. operations that enable rapid response to changing customer demands and market opportunities.”
  • 15. We work with our clients What we do Service Strategy & Operations Helps clients design and build across a broad range of Operations & Process operations for aftermarket (or industries to address key maintenance) businesses to improve Transformation business issues such as: Helps clients out-perform customer service and reduce competitors through effective operating cost. • Quantifying and optimizing levels processes and efficient execution of product and process complexity of operations delivering superior Integrated Planning & Fulfilment shareholder returns. Helps clients improve customer • Innovating faster and better than service and lower operating costs anyone else Sourcing & Procurement by moving product more efficiently, Helps clients effectively segment securely and quickly across the • Integrating technology and process their supplier bases, develop more globe. excellence strategic supplier relationships and focus on value adding purchasing • Exhibiting flexibility when activities. Accenture’s work with responding to unpredictable market shifts Western Power is rapidly Innovation & Product Development Helps clients increase innovation generating sustainable • Increasing productivity without success and product speed to returns... budget impacting headcount market by running innovation as an expenditures reduced by end-to-end value chain. 8%, service productivity up • Managing costs efficiently and effectively Manufacturing Strategy 20%, and $43 million in & Operations cost savings the first year, • Decreasing supply chain talent gaps and turnover Helps clients drive the optimum with cumulative savings of blend of speed, quality and cost within manufacturing & operations. up to $148 million. Areas of expertise include operations and process transformation; sourcing and procurement; innovation and product development; manufacturing strategy and operations; service strategy and operations; integrated planning and fulfillment; and supply chain education.
  • 16. Risk Management In the 21st Century, risk has We help our clients to a new face: larger, less predictable, transform their risk more varied and more ubiquitous. As a result, companies have more management systems into to gain - financially and genuine levers for creating competitively - by clearly value, enabling them to understanding their risk exposure and designing more resilience generate a real competitive into their operating models and advantage in their sector. organizations. However, they also have more to lose if they fail Accenture Risk Management helps to manage risk dynamically and companies excel at identifying, proactively. managing and mitigating risks, while using risk data and information Accenture offers the experience, to make their businesses more guidance and tools companies need to successful. Toward this end, we work thrive in this new environment. with clients to accurately identify Nowadays, companies are exposed to and evaluate risk-adjusted business Nathalie Mège more risk - and more kinds of opportunities and extend their risk risk - than ever before. Risk management capabilities beyond Risk Management Lead is magnified by supply chain compliance. We also help companies Accenture Management Consulting complexities, shorter product life build effective risk management Belgium & Luxembourg cycles, tumultuous financial markets, organizations, improve governance sudden demand shifts, emerging structures, design risk management competitors, global collaborations, processes and streamline risk expanding regulations and technology reporting. “With over 500 consultants advances. Risk also has many more and specialists, we help faces: cash flow crises, supply Effective risk management requires the largest corporations disruptions, quality failures, cyber - and Accenture delivers - a unique every day to achieve their intrusions, financial fraud and combination of functional depth; technology breakdowns. In fact, industry knowledge; technology skills targets by embedding risk such as data mining, risk analytics 98% of executive respondents to a management at the heart of recent Accenture survey - one of the and systems integration; and business their business processes.” most extensive studies of business transformation experience. Each of risk ever undertaken - say that risk these strengths is vital to helping management is a higher priority for companies enhance risk-focused their company than it was two years decision making; model and analyze ago. business information; develop early warning solutions that can detect Many of forward thinking emerging threats and opportunities; companies - the kind Accenture embed risk management capabilities calls high performance businesses across the organization; and - are proactively building strategic, help organizations transform risk enterprise-wide capabilities that are management into a growth-enabling preemptively focused and business - capability and a source of sustainable benefit oriented. The idea is to make competitive advantage. risk management less about obligation and more about opportunity.
  • 17. To help clarify the goals companies What we do Accenture helped a major have for risk management - and to European bank develop an profile and organize how Accenture’s Strategy & Governance risk management capabilities can help Helps clients align business strategy internal model as part of its clients - we developed the Accenture and risk capabilities to evaluate overall Basel II compliance Risk Management Capability market options and drive profitable program to manage risk. Framework. The Framework consists growth. of four building blocks - Strategy & The client now has a Governance; Process Excellence and Process Excellence & Integration credit validation capability Integration; Regulatory Reform; and Works with clients to embed risk including a customized Performance Insight and Execution management capabilities across the framework that is compliant - supported by 2 service offerings. organization to support a The Accenture Risk Management risk-conscious culture. with Basel II standards. Capability Framework demonstrates In addition, the Internal the breadth and depth of our Regulatory Reform Validation Unit is applying capabilities and offerings, as well as Helps clients adapt to industry and the new methodology and our commitment to helping clients geographic regulations in a holistic meet the revdiverse challenges of manner while focusing on the framework to asses other today’s volatile, complex and rapidly business impacts and outcomes. legal entities within the evolving business environment. group. The bank has also Performance Insight & Execution Provides clients with the capabilities requested a follow-up to collect, model and analyze project to build on the business information for better success of this engagement. risk-based decision making.
  • 18. Sustainability Today’s CEOs are more convinced Comprehensive sustainability than ever of the need to embed services to drive business environmental, social and corporate governance issues within core value business. But they are also convinced that good performance Accenture has a comprehensive set on sustainability amounts to good of sustainability assets, offerings business overall. and tools—from market analysis and strategy development through It’s time to focus on how companies to implementing and managing a can create competitive advantage sustainability solution. We apply our from their sustainability initiatives: insights and deep experience to help lower costs, greater efficiencies, better clients achieve high performance brand value, innovative products through solutions in four key strategic and services, longer-term customer areas: relationships and much more. • Regulation and Strategy: Accenture can help you deliver Developing a sustainability strategy Ann Bayart on that business promise. With and complying with sustainability unparalleled skills, assets and regulations. Sustainability Lead experience, Accenture is a global leader in corporate sustainability. • Operational Excellence: Improving Our cutting-edge research has cost effectiveness and efficiencies Accenture Management Consulting demonstrated how sustainability in core operations. Managing Director Belgium & Luxembourg can be a key contributor to high performance. Equally important, we • Emissions Management: Reducing work with clients across industries energy consumption, waste and and geographies to integrate emissions. “Accenture is committed sustainability approaches into their • Sustainable Infrastructure: business strategies, operating models to helping forward- Improving energy efficiency and critical processes. thinking organizations and reducing emissions through position sustainability as We are helping our clients, today, large infrastructure projects that achieve competitive differentiation involve energy, transportation and a key lever to long-term construction. from their sustainability strategies success and, ultimately, and from the products and services high performance. We help they sell. organizations leverage their assets and capabilities to drive innovation and profitable growth while striving for a positive economic, environmental and social impact.”
  • 19. With deeply skilled resources, market We also help clients develop deep Intelligent Infrastructure tested assets and delivery capabilities insights on sustainability issues We help our clients improve energy which, in themselves, are based based on our ongoing investments efficiency and reduce emissions on sustainable business practices, in research, including recent studies through large infrastructure Accenture can help you drive greater on consumer expectations and global projects, across energy, business value by helping you executive opinion on corporate transportation and construction. integrate sustainable business sustainability and climate change. practices across your strategies, processes and operating models. We The City of Amsterdam has hold ourselves accountable for results and we measure them according to: What we do selected Accenture to help implement its “Amsterdam • Revenue growth from new, Sustainability Strategy Smart City” program and sustainability-based products and We help our clients develop their sustainability strategy and comply create the European Union’s services with sustainability regulations. first “intelligent city”. The • Cost reductions from efficiency purpose of the Amsterdam gains and innovative process Operational Excellence Smart City program is to improvements We help our clients improve cost effectiveness and efficiencies in take a comprehensive and • Better customer service through core operations. coordinated approach to improved operations developing and Emissions Management implementing sustainable • Reduced regulatory risk through We help our clients reduce energy better management consumption, waste and emissions. and economically viable projects that help the city • Improved metrics and forecasting reduce its carbon footprint and meet the European • Enhanced brand value and market reputation Union’s 2020 emissions and energy reduction targets.
  • 20. Analytics Accenture works with businesses • Reducing the risk and cost of and public service organizations fraud – how to detect and prevent to develop the analytical and fraud in your cash inflow process? predictive capabilities needed for How to detect suspicious behavior decision making and steering the in the use of different payment business, especially in the following methods? domains: • Reducing the cost of failure – how to detect the risk of failure in • Driving growth – how to improve industrial equipment and introduce the conversion rate of customer preventative maintenance? acquisition campaigns? What is the best allocation of commercial From strategy to execution, Accenture investments by driver (promotion, Analytics helps you to acquire the loyalty, price…) to secure greater insights necessary for better decision- market share? How to anticipate making and concrete improvements in sales peaks and fully exploit them? business outcomes. What is the optimal coverage of a client’s sales force? Christelle Goblet Why Accenture? • Improving Supply Chain – how to Analytics Lead improve the quality of forecasting As a recognized visionary and industry Accenture Management Consulting in order to increase service levels leader, we have continually increased Belgium & Luxembourg and reduce inventory levels? How our analytic sophistication and to improve logistics in order to capabilities—from batch reporting in fine-tune costs to future business the 1970s, to pioneering information “In this elastic world, high needs? management and performance performance hinges on the management solutions in 1992, to the • Improving budget cycles and creation of a dedicated information ability to gain insights from finance performance – how management services organization in data. Informed executives to implement a periodic and 2005. make more insightful automatic re-estimation that takes into account the current Analytics services within Accenture decisions that deliver operational reality and triggers Management Consulting is our next- improved business outcomes corrective action if targets are not generation service offering, in the across the enterprise.” being met? Accenture tradition of continuous innovation. • Improving recruitment, both qualitatively and quantitatively – • Best people how to better assess needs (number Our global network of professionals of hours worked or required offers a combination of deep profiles) to optimize the fixed and analytic skills, industry knowledge variable parts of your workforce? and process experience. • Reducing attrition – how to • Proven offerings detect the risk of attrition among Thanks to our years of experience key resources and implement in the field, we offer more than appropriate preventative measures? 100 industry, cross-industry and function-specific offerings; more than 200 standards and industry- leading practices; automated development tools; and reusable architecture components.
  • 21. • Strategic alliances Industry analytics to adapt specific The Accenture Analytics Although we are vendor neutral, capabilities, such as: team helped the group we have formed an ecosystem of strategic vendors with whom we • Warranty analytics in consumer significantly improve the team in analytics, including core electronics, industrial equipment profitability of its marketing alliances with SAS, SAP, Oracle and and auto investments by reallocating Microsoft. • Global scale • Commercial Analytics for the 150 million dollars of global Through the Accenture Global Pharmaceutical and Medical marketing spend and by Delivery Network, Accenture Products Industry restructuring the global industrializes analytics processes tariff strategy. through automation and • Actuarial analytics for insurance continuous improvement, creating and mortgage underwriting a vast engine to drive data-driven As a result, the value of the insight. • Smart grid analytics in utilities and brand has improved 30% in the building materials industry one year. During this period, Accenture Analytics uses its experience, offerings and solutions to • Advanced process analytics in sales reached 34.7 billion reduce risk and speed time to value, chemicals, energy and mining dollars, an increase of 25%. helping you compete on analytics The optimal marketing across any business function or • Public sector analytics for process—in any industry or geography. intelligence, security, safety, investment assignment has logistics, health and revenue increased sales by 18% and net profit by 33 million • Churn analytics in retail, banking, dollars. Samsung market mobility, internet services and communications share has significantly progressed.
  • 22. Contacts France & Benelux Belgium & Luxembourg Fernand Dimidschstein Analytics AMC - Communications, Media & f.dimidschstein@accenture.com Christelle Goblet Technology +32 2-2267386 christelle.goblet@accenture.com Fernand Dimidschstein +32 2-2267030 f.dimidschstein@accenture.com Belgium & Luxembourg +32 2-2267386 Customer Relationship Management Ann Bayart Vincent Debusschere AMC - Financial Services ann.bayart@accenture.com vincent.debusschere@accenture.com Wim Decraene +32 2-2267400 +32 2-2267136 wim.decraene@accenture.com +32 2-2267199 Finance & Enterprise Management Joris Van Malderen AMC - Health & Public Service joris.van.malderen@accenture.com Ann Bayart +32 2-2267446 ann.bayart@accenture.com +32 2-2267400 Operations Dimitri Huyghe AMC - Products dimitri.huyghe@accenture.com T. Van Wesemael +32 2-2267604 tom.van.wesemael@accenture.com +32 2-2267542 Risk Management Nathalie Mège AMC - Resources nathalie.mege@accenture.com Joris Van Malderen +352 264-23340 joris.van.malderen@accenture.com +32 2-2267446 Strategy Wim Decraene wim.decraene@accenture.com +32 2-2267199 Sustainability Ann Bayart ann.bayart@accenture.com +32 2-2267400 Talent & Organization Sabine Haine sabine.haine@accenture.com +32 2-2267195
  • 24. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com. Copyright © 2012 Accenture All rights reserved. Accenture, its logo, and High performance. Delivered. are trademarks of Accenture.