SlideShare a Scribd company logo
1 of 46
Unlikely Likes 2
What are big brands doing on social
media?
Liars
25%

Use phone in
bathroom
75%
Band-Aid

No pain no gain (in our bank account)
Crisco

Engage with whole new world of vegetable
shortening
Charmin

Number 1 at Number 2
Uncrustables

Because Facebook-ing is easier than sandwichmaking
I don’t have time to make a PB sandwich, but
I’ve got time for Facebook
I don’t have time to make a PB sandwich, but
I’ve got time for Facebook
900,000

800,000
700,000
600,000
500,000
2013
2014

400,000
300,000
200,000
100,000
0
Band-Aid

Crisco

Charmin

Uncrustables
Are these effective strategies? Where will brands
be spending their time in the future?
Six-ccessful content types:
•
•
•
•
•
•

Useful
Entertaining
Holidays, events, milestones
Question
Completely random/motivational quotes
White people smiling
Can’t sell me nothin’
What are your favourite brands online?
Campaigns?
Charmin

Talk about the bathroom while you’re in it
dull
• you HAVE to be creating content
• you HAVE to be blogging
• you HAVE to be on social media, and posting
on it constantly
ideal?
• You probably should be creating content because you
likely have something to say.
• Blogging is a great place for this to live, and social
media is a great way to share it.
• The emphasis should be on quality - it's more important
to delight your customers or fans than to supply them
with something that will waste their time.

• blue-sky: Marketing can be useful and/or interesting.
BONUS BONUS BONUS
Thanks! Let’s be friends
• @porcelainduck
• ianconrad.com

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Unlikely Likes 2: Social Media’s not just for Toilet Paper Companies Anymore

Editor's Notes

  1. Now that brands have…the internet!
  2. What’s it like working at Band aid, what does the band aid social media team wake up to every morning?Sheer anxiety and panic. “What are we going to do today?”“I don’t knowwe sell band aids…” “dude it’s shark week – make shark out of bandaids”“Yep, that’s a thing, done”
  3. Charmin has really grown, actually crisco’s growth percentage is almost as high, but wow charmin has the engaged audience all right…
  4. 90% on brand engagement on Facebook happens in the News FeedBut it IS permission marketingProbably sexier than email for most marketers, but on average email has a 20% open rate. Does SM get that? No, about 16% of posts are actually seen by anyone.You have to
  5. Last year
  6. How immune do you think you are to advertising? Marketing is getting smarter
  7. American specialty ammo, hippie peace freaks
  8. These are all promoted posts or tweets, but you see what they’re doing? Thinking about their customers, and the problems that they have, and offering solutions.
  9. Ah man!!! C’mon baid aid
  10. U = Affinity ScoreW = Edge WeightD= Time Decay
  11. 90% on brand engagement on Facebook happens in the News FeedBut it IS permission marketingProbably sexier than email for most marketers, but on average email has a 20% open rate. Does SM get that? No, about 16% of posts are actually seen by anyone.You have to
  12. This takes it in a better direction – thinking about your customers, and solving problems that they might heve
  13. How could you not tell one person? For every person you get, bam, two for one, and then some.
  14. If you take nothing from this, at least you’ll know this