2. About us Funded by the Pew Charitable Trusts Part of the Pew Research Center, a non-partisan “fact tank” in Washington, DC Provide high quality, objective data to thought leaders and policy makers Do not promote specific technologies or make policy recommendations Research is based on nationally representative telephone surveys of adults 18+, drawn from dual-frame (landline + cell) samples 2/22/2011 2
5. Broadband adoption ~1/3 of all adults not part of broadband revolution Factors correlated with broadband adoption: Education Age Geography Language proficiency Chronic disease or disability Race/Ethnicity 2/22/2011 5
14. The cell phone era Back in the (not-so distant) day… Today, mobile devices have permeated nearly every major demographic group 75% 79% 58% 77% 2/22/2011 9
15. Cell owners are doing more with their phones than ever before 2/22/2011 10
16. Other cell phone uses % of cell owners 54% send photo or video 23% access a social networking site 20% watch a video 15% post a photo or video online 11% have purchased a product 11% charitable donation by text message 10% status update service such as Twitter 2/22/2011 11
18. Mobile leaders (2) – People of color Gap between non-whites (black/Latino) & whites 2/22/2011 13
19. Mobile revolution Information, media, people available anytime, anywhere, any device Venues and availability of people and info shift People “control the playlist and “make the appointments” with media People’s attention to info and to others shifts Truncates (“continuous partial attention”) Elongates (deep dives into subjects) 2/22/2011 14
24. Summary: then and now 2000 46% of adults use internet 5% with broadband at home <20% watch video online 53% own a cell phone 0% connect to internet wirelessly <10% use “cloud” 0% tech social network users = slow, stationary connections built around my computer 2010 74% of adults use internet 65% with broadband at home >55% watch video online 85% own a cell phone 57% connect to internet wirelessly >two-thirds use “cloud” 46% tech social network users = fast, mobile connections on outside servers and storage 2/22/2011 17
27. 14% of internet users have uploaded their own video content (up from 8% in 2007); sharing as likely to occur on social networking sites as on specialized video sites2/22/2011 19
48. So what for emergency management? Social networks play a more important role at every stage: As sentries Word of mouth matters more As information evaluators They vouch for (or discredit) a business’s credibility and authenticity As forums for action Everybody’s a broadcaster/publisher 2/22/2011 25
49. People of color have equal or greater rates of usage on most major social media platforms 2/22/2011 26
50. Social media in action – attitudes towards government outreach 2/22/2011 27
52. Online social networks + ubiquitous mobility Makes it possible for experts to become “nodes” in people’s networks that can help them solve problems and make decisions Allows for immediate, spontaneous creation of networks Gives people a sense that there are more “friends” in their networks that they can access when they have needs Social Dashboard Pervasive Awareness 2/22/2011 29
53. Thanks! name: Aaron Smith title: Senior Research Specialist email: asmith@pewinternet.org web: www.pewinternet.org twitter: @aaron_w_smith, @pew_internet 2/22/2011 30