1. A Knowledge Management Scheme
For Enterprise 2.0
Dipl.-Wirt.-Inf. Peter Geißler, expeet|consulting, Dresden (referent); PhD-Student TU-Dresden
Dipl.-Wirt.-Inf. Dada Lin, T-Systems Multimedia Solutions GmbH
Dipl.-Inf. Stefan Ehrlich, T-Systems Multimedia Solutions GmbH
Prof. Dr. Eric Schoop, Technische Universität Dresden
The 5th International Conference On Knowledge Management in Asia Pacific (KMAP 2010)
Xi‘an, China
September 17th, 2010

2. Research Objective
THE CONVERGENCE OF KM & ENTERPRISE 2.0
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Management in Asia Pacific (KMAP 2010)

3. Agenda
1. Research Team
2. Theory of Convergence
3. Demonstration of an Enterprise 2.0
application (if possible)
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Management in Asia Pacific (KMAP 2010)

4. Research Team
science
Peter Geißler
Expeet|consulting/ PhD student
peter.geissler@expeet.de
Prof. Dr. Eric Schoop
Technische Universität Dresden
eric.schoop@tu-dresden.de
Dada Lin
T-Systems Multimedia Solutions GmbH
dada.lin@t-systems-mms.com
Stefan Ehrlich
T-Systems Multimedia Solutions GmbH
stefan.ehrlich@t-systems.com
praxis
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5. Agenda
1. Research Team
2. Theory of Convergence
3. Demonstration of an Enterprise 2.0 application (if
possible)
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6. General definitions
Knowledge Management Enterprise 2.0
Motivation
…the use of emergent
…refers to the totality of social software
organizational platforms within
strategies to create an companies, or
“intelligent" between companies
organization [Willke98] and their partners or
customers [McAfee06]
Enterprise 2.0:
“The New New Knowledge Management?”
[Davenport08]
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7. Research question
1. In which categories
does Enterprise 2.0
support
organizational
knowledge
management?
2. How can the success be
measured and evaluated?
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8. IDEA-Framework
Interaction – Documentation – Evolution – Adoption
Framework for the convergence of Enterprise 2.0 and
Knowledge Management
Purposes:
• Convey understanding about knowledge management
• Identify knowledge management tasks/processes
• Evaluation and benchmarking of knowledge management
actions
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Management in Asia Pacific (KMAP 2010)

9. IDEA Framework: concept
IDEA Knowledge Management Moments
Evolution
Documentation
Interaction
Enterprise 2.0
Adoption
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Management in Asia Pacific (KMAP 2010)

10. Moment Interaction
I
Interaction
D
Documentation
A
Adoption
E
Evolution
SNS
INTERACTION
Expansion of Instant
communication messaging
processes
Audio/
video chat
Dialogue-
oriented
intranet
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Management in Asia Pacific (KMAP 2010)

11. Moment Documentation
I
Interaction
D
Documentation
A
Adoption
E
Evolution
Wikis
DOCUMENTATION
enabling recording
Blogs
and representation
Micro
Blogs
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12. Moment Evolution
I
Interaction
D
Documentation
A
Adoption
E
Evolution
White
board
EVOLUTION
further development
tags
of organizational
knowledge-base
Com
ments
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13. Moment Adoption
I
Interaction
D
Documentation
A
Adoption
E
Evolution
RSS
Push
ADOPTION
individual-based Enterprise
(re-)construction of Search
knowledge
Social
Tagging
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14. IDEA Framework: integration
KM-measures in the field of… Knowledge innovation
- to modify knowledge -
Knowledge “leveraging knowledge”
Knowledge management moments Knowledge multiplication
(as causes of movements) - to distribute knowledge -
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15. Agenda
1. Research Team
2. Theory of Convergence
3. Demonstration of an Enterprise 2.0 application (if
possible)
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16. Enterprise 2.0 Example
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17. Summary
IDEA – a simple IDEA – as a basis for
framework to structure the evaluation of
convergence of WM and knowledge
E2.0 management
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