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           Key organizational questions
           Following are the key guiding questions while choosing a technology & analytics service
           provider



Credibility
What are the qualifications of the service provider’s business analysts?
Are there major players in our industry who are clients of the service provider?

Implementation Time
What is the typical implementation time mentioned by the service provider in the RFP?
Are the development time , testing and debugging time mentioned in the RFP?

Service Level Credibility
Does the service provider have a reliable technical support facility?
Does the SLA clearly enlist the clauses for the number of clauses of maintenance?

Communication
Is there consistency in the communication of the service provider across channels?
Are there any discrepancies in the services offered & promised during proposal as compared to the
SLA?

Consultation
Does the provider sell one standardized product or is willing to make modifications to the product?
Do the service provider’s analysts provide consultative guidance?
www.peoplematters.in




                       “The challenge of HR executives will be to maintain a balance between
                       technology and human resources to ensure that the ‘human element’ is
                       not taken out of Human Resources.”

                       Key Trends in HR Technology

                       Leveraging social media – Organizations are exploring means to leverage
                       the information about their workforce on social networking sites

                       HR on cloud – The cloud model opens up a plethora of opportunities for
                       small & medium size enterprises with minimal investments and greater
                       flexibility

                       Workforce analytics – This has become increasingly dynamic and has rich
                       features that can create tailor made retention, succession planning &
                       performance plans using predictive modeling

                       Transparent organization – While date privacy may still be a concern, the
                       pros of a transparent organization still outweigh the cons by a huge margin
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“While technology and platform need to be considered, right choice is one
which is aligned to the company culture and the critical success factors
which drive business growth.”

Key Trends in HR Technology

Analytics – Technology advancements (Big Data, in-memory computing,
natural language processing to name a few) have made it possible to
visualize data

Wave 2 – From systems which typically covered only the employee
database and IR, we see a significant drive to integrate the entire talent
management framework

Cloud – Adoption of cloud based systems is driven by pay-as-you-use
model, scalability and agility. Affordable technology can integrate HR
systems on the internet with applications like Learning Management
System hosted on the cloud
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                       How can the cost effectiveness and efficiency of HR delivery be improved
                       from mundane tasks like payroll, leave management to complex
                       challenges like driving succession planning?

                       Key factors to be considered are:

                       Automate the entire employee lifecycle on a common platform with user-
                       friendly, functionally ‘deep’ applications.

                       Drive employee engagement and productivity via HR portals. Leading
                       portals provide a single launching point into various corporate systems
                       and automate work to the greatest extent possible.

                       Remember that when determining which HR systems to use, technology is
                       the LEAST important consideration.




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“According to HRO, in US, 83% of best-in-class organizations
indicate that they use ATS, and 59% of the top performing
groups integrate their background screening solution at least
partially with their ATS.”

Hiring the most qualified applicants is critical to the success of any
business. With the number of ‘me too equally qualified’ candidates in good
numbers, it becomes all the more important to ensure that a step like
background screening does not become a speed bump in the hiring
process.

Integrating background screening with technology reduces turnaround time
and improves the process by reducing time and cost to hire.




                                                                                             Click for full story
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“A big benefit of the online delivery model is the shrinkage of
time, effort and cost without much loss of information
fidelity.”

Emerging trends in HR technology

Video resumes – Some companies have taken advantage of the rapid
strides in communication technology & have encouraged candidates to file
their video resumes for recruiters to get a feel of the person beyond the
standard text based resume

Automated voice/video screening – All one has to do is to tell the system
who they want to screen and what questions they would like to ask. Once
the candidates complete the phone/video screens, you can access and
share the recordings of the screens at your convenience.




                                                                                             Click for full story
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                       “There are more than 2 million firms in India and less than 2000 firms have
                       opted for any sensible HR software; there is immense opportunity for HR
                       technology service providers in India.”

                       Automation for greater efficiency

                       With increase in salaries over the last one year, organizations are faced with
                       the challenge of doing more with less people.

                       While only 10% of the staff may use sales CRM/ERP/Accounting software,
                       HR software can be used by all the employees thereby benefitting the
                       business phenomenally.

                       Doing away with paper based HR transactions is not only cost effective but
                       also reduces carbon footprint and saves more than 20 minutes of employee
                       time per day, thus giving a great ROI.



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“Over the last decade, technology has transformed the way
skills are measured, analyzed or even improved in
organizations for prospective and current employees.”

Recent innovations in HR technology

Customizable assessment platform
Hands-on assessments/Never question types
Automatic invigilation/Proctoring
Actionable analytics
Concurrency
Adaptive testing
Innovations in psychometric assessments

Based on its current maturity, the assessment industry is more like what
the telecom industry was in the 90s; however owing to innovations it is
poised to see massive adoption and growth in the near future.


                                                                                             Click for full story
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                                                                                  Other solutions
                                 Towers Watson is a leading global professional
                                                                                  Consulting solutions range from strategy
Contact details                  services company that offers solutions in the
                                                                                  development to highly advanced workforce
                                 areas of employee benefits, talent management,
                                                                                  planning and optimization.
Subeer Bakshi                    rewards, risk and capital management.
                                                                                  • Developing and defining a human capital
Director – Talent & Rewards
                                                                                  strategy and its architecture.
Towers Watson India              Buyers profile
                                                                                  • Designing, implementing and delivering
Tel: (080) 40453366              Conglomerates and Indian firms with operations
                                                                                  a total rewards and talent management solution.
subeer.bakshi@towerswatson.com   in multiple countries.
                                                                                  • Leveraging technology to achieve effective
                                                                                  ongoing delivery.
                                 Service locations
                                 Bangalore, Delhi, Kolkata and Mumbai, plus
                                                                                  Key differentiators
                                 24/7 global support.
                                                                                  Towers Watson has the most comprehensive
                                                                                  research in the industry on HR service delivery
                                 Overview of solutions provided
                                                                                  trends and technology. For decades, we have
                                 HR and talent management technology, backed
                                                                                  provided leading edge HR technology consulting
                                 by the world’s leading HR consultancy.
                                                                                  and systems to clients worldwide. We bring
                                                                                  exceptional, configurable solutions and
                                 Talent|REWARDsoftware suite is used for:
                                                                                  unsurpassed client service, delivered by domain
                                                                                  experts who partner with you to drive results.
                                 Performance management
                                 Career development
                                                                                  Pricing
                                 Learning management
                                                                                  Monthly usage fee (typically 36-60 month
                                 Succession planning
                                                                                  contract), plus set-up fee.
                                 Job leveling
                                 Market analysis
                                                                                  Testimonial/Referrals
                                 Compensation design
                                                                                  • For Talent|REWARD: Nearly four million
                                 Compensation planning
                                                                                  employee records at 400 companies worldwide.
                                 Recruiting
                                                                                  • For HR Portals: Used by leading global
                                                                                  enterprises in the Americas, Europe, and Asia.

                                                                                                       Click for more information
www.peoplematters.in




                            Pearson TalentLens is a world leader in                 Key differentiators
Contact details             developing assessments for recruitment,
                            selection and development of the 21st century           1) A global leader in assessments and the
Saurabh Singh               workplace. Powered by 8 decades of science,             world’s largest assessment service provider
National Head               TalentLens assessments are scientifically               in terms of volume of assessment.
Pearson TalentLens          proven to enhance an organizations’ selection           2) Niche expertise in leadership development,
Tel: 080 4215 3439          and development decisions and identify talent           using an objective, scientific and one of the few
saurabh.singh@pearson.com   ready for the next economy.                             assessments in the world to measure critical
info@talentlens.in                                                                  thinking – the Watson-Glaser Critical Thinking
www.talentlens.in           Buyers profile                                          Appraisal.
                            HR heads, recruitment heads, operation                  3) Owners of India’s most widely used
                            heads/training and development,                         automated tests of communication skills
                            heads/placement team in institutes.                     – Versant Tests.
                                                                                    4) Highly standardized and scientific
                            Overview of services                                    assessments with a high assessment score –
                            1. Automated communication skills assessment            job performance correlation.
                            for recruitment, training needs analysis,               5) A focused range of fundamental, scientific
                            measuring training effectiveness and resourcing.        and research-based assessments across the
                                                                                    entire gamut of workplace competencies -
                            2. Critical thinking abilities assessment for           communication skills, ability and personality–
                            selection, development and promotion of high            across entry, mid and senior level of
                            potential employees and leadership development.         management and across all industries.

                            3. Personality assessments to measure jobfit,           Pricing
                            culture-fit, motivational-fit of a potential recruit,   Volume-based per license pricing, custom
                            engage employees and behavioral development             built based on requirements of the assignment
                            of existing employees.

                            4. Assessment and development center.


                                                                                                          Click for more information
www.peoplematters.in




                             Profile of client                                    Other solutions
Contact details              MNC, Indian conglomerates, large Indian groups.
                                                                                  Apart from leadership development programs,
Sundara Rajan                Buyers profile                                       People Metrics also undertakes, on turn-key
sundara@people-metrics.net   Managing Director, Chief Executive Officer, CXO      basis, the following services
Yogesh Misra                                                                      : - Competency mapping, organization structure
yogesh@people-metrics.net    Service Locations                                    & design, performance management systems,
Vaibhav Date                 Mumbai, New Delhi, Bangalore, Pune                   team building, succession planning, strategic
vaibhav@people-metrics.net                                                        talent management, creating a learning
                             Overview of leadership solutions                     organization, employee engagement surveys
                                                                                  and diversity surveys.
                             People Metrics is a leading consulting firm with a
                             unique model, integrating organization’s HR          Key differentiators
                             framework and governance tools with people
                             assessment, development, and coaching. People        People Metrics provides holistic talent
                             Metrics approaches the challenges in creating        development solutions encompassing
                             and nurturing leaders, using strategic talent        assessments to training and coaching - as a
                             management approach, which helps to focus            one-stop solution provider. People Metrics has a
                             energies and budgets where the maximum               strong and incisive approach to identify potential
                             impact will be felt.                                 leaders of tomorrow and development through
                                                                                  practical solutions from industry veterans.
                             For nearly a decade, People Metrics has
                             partnered more than 100 clients across India,        Engagement model
                             South East Asia, Middle East and Africa by
                             accelerating the human capability development        Complete solutions over 12 -24 months span.
                             and helping organizations achieve sustainable
                             growth and improve their bottom-line with focus
                             on creating engaged and performance driven
                             workforce.


                                                                                                        Click for more information
For Further Information
                              Kindly Contact

                              +91 (124) 4148102
                              info@peoplematters.in

                              www.peoplematters.in


                              Connect with us on




HR Technology and Analytics
            December 2012          Subscriber Now!

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HR Technology and Analytics Service Providers

  • 2. www.peoplematters.in Key organizational questions Following are the key guiding questions while choosing a technology & analytics service provider Credibility What are the qualifications of the service provider’s business analysts? Are there major players in our industry who are clients of the service provider? Implementation Time What is the typical implementation time mentioned by the service provider in the RFP? Are the development time , testing and debugging time mentioned in the RFP? Service Level Credibility Does the service provider have a reliable technical support facility? Does the SLA clearly enlist the clauses for the number of clauses of maintenance? Communication Is there consistency in the communication of the service provider across channels? Are there any discrepancies in the services offered & promised during proposal as compared to the SLA? Consultation Does the provider sell one standardized product or is willing to make modifications to the product? Do the service provider’s analysts provide consultative guidance?
  • 3. www.peoplematters.in “The challenge of HR executives will be to maintain a balance between technology and human resources to ensure that the ‘human element’ is not taken out of Human Resources.” Key Trends in HR Technology Leveraging social media – Organizations are exploring means to leverage the information about their workforce on social networking sites HR on cloud – The cloud model opens up a plethora of opportunities for small & medium size enterprises with minimal investments and greater flexibility Workforce analytics – This has become increasingly dynamic and has rich features that can create tailor made retention, succession planning & performance plans using predictive modeling Transparent organization – While date privacy may still be a concern, the pros of a transparent organization still outweigh the cons by a huge margin Click for full story
  • 4. www.peoplematters.in “While technology and platform need to be considered, right choice is one which is aligned to the company culture and the critical success factors which drive business growth.” Key Trends in HR Technology Analytics – Technology advancements (Big Data, in-memory computing, natural language processing to name a few) have made it possible to visualize data Wave 2 – From systems which typically covered only the employee database and IR, we see a significant drive to integrate the entire talent management framework Cloud – Adoption of cloud based systems is driven by pay-as-you-use model, scalability and agility. Affordable technology can integrate HR systems on the internet with applications like Learning Management System hosted on the cloud Click for full story
  • 5. www.peoplematters.in How can the cost effectiveness and efficiency of HR delivery be improved from mundane tasks like payroll, leave management to complex challenges like driving succession planning? Key factors to be considered are: Automate the entire employee lifecycle on a common platform with user- friendly, functionally ‘deep’ applications. Drive employee engagement and productivity via HR portals. Leading portals provide a single launching point into various corporate systems and automate work to the greatest extent possible. Remember that when determining which HR systems to use, technology is the LEAST important consideration. Click for full story
  • 6. www.peoplematters.in “According to HRO, in US, 83% of best-in-class organizations indicate that they use ATS, and 59% of the top performing groups integrate their background screening solution at least partially with their ATS.” Hiring the most qualified applicants is critical to the success of any business. With the number of ‘me too equally qualified’ candidates in good numbers, it becomes all the more important to ensure that a step like background screening does not become a speed bump in the hiring process. Integrating background screening with technology reduces turnaround time and improves the process by reducing time and cost to hire. Click for full story
  • 7. www.peoplematters.in “A big benefit of the online delivery model is the shrinkage of time, effort and cost without much loss of information fidelity.” Emerging trends in HR technology Video resumes – Some companies have taken advantage of the rapid strides in communication technology & have encouraged candidates to file their video resumes for recruiters to get a feel of the person beyond the standard text based resume Automated voice/video screening – All one has to do is to tell the system who they want to screen and what questions they would like to ask. Once the candidates complete the phone/video screens, you can access and share the recordings of the screens at your convenience. Click for full story
  • 8. www.peoplematters.in “There are more than 2 million firms in India and less than 2000 firms have opted for any sensible HR software; there is immense opportunity for HR technology service providers in India.” Automation for greater efficiency With increase in salaries over the last one year, organizations are faced with the challenge of doing more with less people. While only 10% of the staff may use sales CRM/ERP/Accounting software, HR software can be used by all the employees thereby benefitting the business phenomenally. Doing away with paper based HR transactions is not only cost effective but also reduces carbon footprint and saves more than 20 minutes of employee time per day, thus giving a great ROI. Click for full story
  • 9. www.peoplematters.in “Over the last decade, technology has transformed the way skills are measured, analyzed or even improved in organizations for prospective and current employees.” Recent innovations in HR technology Customizable assessment platform Hands-on assessments/Never question types Automatic invigilation/Proctoring Actionable analytics Concurrency Adaptive testing Innovations in psychometric assessments Based on its current maturity, the assessment industry is more like what the telecom industry was in the 90s; however owing to innovations it is poised to see massive adoption and growth in the near future. Click for full story
  • 10. www.peoplematters.in Other solutions Towers Watson is a leading global professional Consulting solutions range from strategy Contact details services company that offers solutions in the development to highly advanced workforce areas of employee benefits, talent management, planning and optimization. Subeer Bakshi rewards, risk and capital management. • Developing and defining a human capital Director – Talent & Rewards strategy and its architecture. Towers Watson India Buyers profile • Designing, implementing and delivering Tel: (080) 40453366 Conglomerates and Indian firms with operations a total rewards and talent management solution. subeer.bakshi@towerswatson.com in multiple countries. • Leveraging technology to achieve effective ongoing delivery. Service locations Bangalore, Delhi, Kolkata and Mumbai, plus Key differentiators 24/7 global support. Towers Watson has the most comprehensive research in the industry on HR service delivery Overview of solutions provided trends and technology. For decades, we have HR and talent management technology, backed provided leading edge HR technology consulting by the world’s leading HR consultancy. and systems to clients worldwide. We bring exceptional, configurable solutions and Talent|REWARDsoftware suite is used for: unsurpassed client service, delivered by domain experts who partner with you to drive results. Performance management Career development Pricing Learning management Monthly usage fee (typically 36-60 month Succession planning contract), plus set-up fee. Job leveling Market analysis Testimonial/Referrals Compensation design • For Talent|REWARD: Nearly four million Compensation planning employee records at 400 companies worldwide. Recruiting • For HR Portals: Used by leading global enterprises in the Americas, Europe, and Asia. Click for more information
  • 11. www.peoplematters.in Pearson TalentLens is a world leader in Key differentiators Contact details developing assessments for recruitment, selection and development of the 21st century 1) A global leader in assessments and the Saurabh Singh workplace. Powered by 8 decades of science, world’s largest assessment service provider National Head TalentLens assessments are scientifically in terms of volume of assessment. Pearson TalentLens proven to enhance an organizations’ selection 2) Niche expertise in leadership development, Tel: 080 4215 3439 and development decisions and identify talent using an objective, scientific and one of the few saurabh.singh@pearson.com ready for the next economy. assessments in the world to measure critical info@talentlens.in thinking – the Watson-Glaser Critical Thinking www.talentlens.in Buyers profile Appraisal. HR heads, recruitment heads, operation 3) Owners of India’s most widely used heads/training and development, automated tests of communication skills heads/placement team in institutes. – Versant Tests. 4) Highly standardized and scientific Overview of services assessments with a high assessment score – 1. Automated communication skills assessment job performance correlation. for recruitment, training needs analysis, 5) A focused range of fundamental, scientific measuring training effectiveness and resourcing. and research-based assessments across the entire gamut of workplace competencies - 2. Critical thinking abilities assessment for communication skills, ability and personality– selection, development and promotion of high across entry, mid and senior level of potential employees and leadership development. management and across all industries. 3. Personality assessments to measure jobfit, Pricing culture-fit, motivational-fit of a potential recruit, Volume-based per license pricing, custom engage employees and behavioral development built based on requirements of the assignment of existing employees. 4. Assessment and development center. Click for more information
  • 12. www.peoplematters.in Profile of client Other solutions Contact details MNC, Indian conglomerates, large Indian groups. Apart from leadership development programs, Sundara Rajan Buyers profile People Metrics also undertakes, on turn-key sundara@people-metrics.net Managing Director, Chief Executive Officer, CXO basis, the following services Yogesh Misra : - Competency mapping, organization structure yogesh@people-metrics.net Service Locations & design, performance management systems, Vaibhav Date Mumbai, New Delhi, Bangalore, Pune team building, succession planning, strategic vaibhav@people-metrics.net talent management, creating a learning Overview of leadership solutions organization, employee engagement surveys and diversity surveys. People Metrics is a leading consulting firm with a unique model, integrating organization’s HR Key differentiators framework and governance tools with people assessment, development, and coaching. People People Metrics provides holistic talent Metrics approaches the challenges in creating development solutions encompassing and nurturing leaders, using strategic talent assessments to training and coaching - as a management approach, which helps to focus one-stop solution provider. People Metrics has a energies and budgets where the maximum strong and incisive approach to identify potential impact will be felt. leaders of tomorrow and development through practical solutions from industry veterans. For nearly a decade, People Metrics has partnered more than 100 clients across India, Engagement model South East Asia, Middle East and Africa by accelerating the human capability development Complete solutions over 12 -24 months span. and helping organizations achieve sustainable growth and improve their bottom-line with focus on creating engaged and performance driven workforce. Click for more information
  • 13. For Further Information Kindly Contact +91 (124) 4148102 info@peoplematters.in www.peoplematters.in Connect with us on HR Technology and Analytics December 2012 Subscriber Now!