4. - Take advantage of the Social Networks as new economic organizations, that
have brought the traditional monopoly of the enterprises in the production of
value to an end
-... and deliver their services in the Cloud.
SOE ( Service Oriented Everything) Mandate by Jaime Garcia Cantero
After Years talking on SOA, organizations of all size and vertical are making
enormous efforts in orienting not just architecture but any single area of IT to
a service model avoiding CAPEX or converting it into OPEX. In current
economic conditions organizations don´t want to invest in actives but paying
for services. Different sourcing strategies, cloud services, pay as you go models
or even virtualization can be considered part of this bigger trend till managing
IT as a service. In these circumstances CIO role is redefined as a services
broker responsible for guarantying service level at best Price in any moment.
Maintenance gets new respect by Puni Rajah
For many years now, enterprise customers have been questioning the bill they
face with regard to hardware and software maintenance. The rise of third
party maintenance providers has mitigated some of these concerns, but there
is still a long way to go. Vendor maintenance fees will now be questioned more
ferociously as all-inclusive cloud options bring fresh attention to value for
money.
At the same time, peer level access to specialists on social platforms has
created new expectations around resolution speed and quality, putting
pressure on vendors' internal escalation processes.
Data analytics for the pioneers in 2012 by Claus Egge
In 2012 data analytics will grow as business & IT jointly pursue a common
purpose. Data warehouses once gave businesses the ability to mine their
database content, but the vast estate of storage promised more. New
techniques in joining together unstructured data of numerous sources located
in repositories across the web is better described as analytics than big data.
Analytics gives the data pioneers the tools to find more value in information,
but in 2012 they are just that: pioneers. The market will however grow because
the practice will eventually become widely adopted. First adopters are found in
verticals that are information centric or need first mover advantage.
Sourcing matures towards outcomes by Puni Rajah
We saw offshoring, then nearshoring and now homeshoring. The industry
embraced outsourcing, and now is experiencing some insourcing. Data
jurisdiction issues arising from cloud computing has highlighted location
concerns. Expect procurement professionals to be more sensitive to exit
strategies, (anticipatory) regulatory compliance and favour local solutions.
6. Anti-trust actions loom large by Peter Perregaard
Facebook will be everywhere. When you shop, when you log-on, when you
socialize, when you sell stuff, when you are alone and when you are with
others, when you communicate, when you are bored - everywhere...
The position will be so dominant that it will become a competitive problem.
Regulators will therefore begin to look into business practices of Facebook to
make sure that competitors have a chance to use data from Facebook in their
own offerings - giving new hubs a chance to build smaller, more focused
networks without loosing the benefit of the large network.
However, Digital Divide Persists by Pim Bilderbeek
In 2012, European governments will become increasingly out of touch with
digital society and disconnected from the general public. Most governments
will fail to implement cloud services, perhaps for budgetary reasons, perhaps
for political reasons, perhaps out of fear. As a result governments will be
inefficient and digital services for citizens will remain scarce. This is all the
more problematic because citizens and business have embraced digital
commerce and social networking.
The threat of a digital divide keeps looming over Europe, as The Netherlands is
the only European country where parliament embraced Net Neutrality and
banned mobile telephone operators from blocking or charging consumers
extra for using Internet-based communications services like Skype or
WhatsApp. Concern about the reliability of online services will remain and
Internet outages will occur and will get disproportional attention from the
press. Consumers and businesses alike will increasingly be hit with security
and privacy issues.
Despite the disconnected government, Europe will become increasingly
dependent on the 100% uptime of critical digital functions like
telecommunications, Internet, mobile networks, computing power, and access
to data. Governments will need to ensure that critical digital functions will be
available to citizens, government, businesses and other entities that must have
access to those functions. Digital society continuity management will become
an important new discipline that governments will need to master.