This presentation was given in November 2019 to an invited group of European Legal KM professionals at an event arranged by and hosted at EBRD: "Development Finance Lawyers: Delivering Knowledge Innovation and Impact" Here's a link to the EBRD summary of the event: https://www.alifdo.com/gz20maykmandlegalops.html#

1. “Setting the Standard in KM: ISO 30401 as viewed through the KM Cookbook”
slide 1The KM Cookbook – Appetising stories from Knowledge Master Chefs
www.kmcookbook.com
#kmcookbook

2. Why we wrote the KM Cookbook
slide 2The KM Cookbook – Appetising stories from Knowledge Master Chefs

3. slide 3
A personal perspective
The KM Cookbook – Appetising stories from Knowledge Master Chefs
CHAPTER 7: WHAT SURPRISED US
#10. There is an increasing interest in creating KM
Standards:
“…These standards can only define a minimum common
denominator the least of which is to have some sort of
KM program. While they can identify general best
practices and encourage the use of some KM tactics,
KM standards must be flexible enough to permit
organizations to develop a program that works for their
specific business structure, mission and internal
culture…”
Published 2017 by
American Society for Quality

4. slide 4
ISO KM Standards
The KM Cookbook – Appetising stories from Knowledge Master Chefs

5. slide 5
ISO KM Standards
Source: BSI Webinar 8th October 2018
The KM Cookbook – Appetising stories from Knowledge Master Chefs

6. How did they get there?
• 2014 – Proposal to ISO from Standards Institute of Israel.
• ISO asked their national member organisations (ANSI, BSI,
DIN, SIS, UNI…)
• 36 countries replied – mostly positively.
• Working group of 12 countries led.
• Parallel national committees.
• Public scrutiny period.
• Published in November 2018.
The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 6

7. So what does it look like?
• Generic – not a ‘how to’ document.
• Guidelines, not requirements.
• Certification is not mandatory.
• It follows a standard(!) format
• To be honest – it’s quite dry!
The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 7

8. The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 8

9. The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 15
Audience & purpose
Senior Management: trying to decide whether to adopt apply or
adopt the standards;
Practitioners: tasked with implementing the standards and
remaining compliant or using the standards informally as an
internal reference for their own programs; and
Assessors: who will assess organisational KM activity against the
standards to help them understand KM

10. The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 10

11. The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 11

12. slide 12
slide 12
KM Chef’s canvas > ISO 30401
The KM Cookbook – Appetising stories from Knowledge Master Chefs
Maps to sections 4.1,
4.2, and 4.3 of ISO
30401.

13. A smorgasbord of tasty bites
slide 13The KM Cookbook – Appetising stories from Knowledge Master Chefs

14. slide 14
slide 14
Learning from KM Chefs
The KM Cookbook – Appetising stories from Knowledge Master Chefs
“Imagine you had the opportunity, not just to enjoy a new, well-equipped and
fully inspected kitchen – but also the chance to sit down with KM ‘chefs’ from
around the world, across different industry sectors and listen to their stories.
That's exactly what we have set out to do with the KM Cookbook.
Draw up a chair - we hope you’re hungry!”
Chris Collison, Paul Corney and Patricia Eng

15. The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 15
Wide range of ‘menus’

16. ChrisPayne
The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 16
International Olympic Committee
“A successful Olympic Games relies on effective
knowledge transfer from one host city to the next.”

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slide 17
World Bank
The KM Cookbook – Appetising stories from Knowledge Master Chefs
MargotBrown
“Your algorithm brought back projects that
we’d forgotten we’d done!”

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slide 18
LucianaMenezes
PROCERGS
“Using storytelling to help inform future state
policy”
The KM Cookbook – Appetising stories from Knowledge Master Chefs

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slide 19
Linklaters
RachelManser&IanRodwell
“Our role is not to fix what
isn't broken. It's to help our
senior champions – we call
them ‘Knowledge and
Learning Partners’”
“Our Professional Support
Lawyers are like the SAS crack
units of the knowledge and
learning world.”
“Knowledge is the firm’s core asset so it is imperative that
everyone knows their role in the identification and delivery of
legal advice.”
The KM Cookbook – Appetising stories from Knowledge Master Chefs

20. slide 20
slide 20
KimGlover
TechnipFMC
“Accelerating Integration: …defined, documented and
approved KM processes & methods.”
Enablers: Processes
Do we have defined,
documented and approved
KM processes & methods?
What resources do we use
to support KM?
Do we get stakeholder
input on the effectiveness
of our KM processes?
KM Toolkits, guidance,
workflows
The KM Cookbook – Appetising stories from Knowledge Master Chefs

21. The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 21
Médecins sans Frontieres
RobinVincent-Smith

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slide 22
Transport for London
LizHobbs
”Building Knowledge into process to improve
project performance.”
The KM Cookbook – Appetising stories from Knowledge Master Chefs

23. slide 23
slide 23
What others say
The KM Cookbook – Appetising stories from Knowledge Master Chefs
‘‘Being a committed KM sponsor, or “Restaurateur” as The KM
Cookbook would define me, I recommend the book as mandatory
reading for all leaders and experts in KM roles…” Aku Sorainen, Senior
Partner, Sorainen, Estonia
“This is a great book, very well written where every page turned is an
'hallelujah moment'. If only everyone could read this book, it would
make my job so much easier!.” Veronique Briatore, M.B.A.(HR), LSS Green Belt,
Knowledge Manager, Auckland Airport, New Zealand.
“Make no mistake – this book is worth its weight in salt. While it
prepares you for the ISO Standards, it has some of the finest current
case studies globally. Anyone reading this book will come away truly
enriched and motivated. It is crafted in simple but elegant language
devoid of jargon...” Rudolf D’Souza, Chief Knowledge Officer, Afcons Infrastructure
and Chair 2019, KM Global Network, India

24. And finally
slide 24The KM Cookbook – Appetising stories from Knowledge Master Chefs
Equipping the team

25. slide 25
A personal perspective
The KM Cookbook – Appetising stories from Knowledge Master Chefs
CHAPTER 7: WHAT SURPRISED US
#8. Few KMers have formal KM qualifications:
“…With all the degree and training programs for KM
there is no recognized industry body that has
established any sort of universally agreed KM
qualification or certification criteria…”
Published 2017 by
American Society for Quality

26. slide 26
Chartered Knowledge Manager
The KM Cookbook – Appetising stories from Knowledge Master Chefs

27. slide 27
Chartered Knowledge Manager
The KM Cookbook – Appetising stories from Knowledge Master Chefs
Source: https://www.cilip.org.uk/search/all.asp?c=&bst=chartered+knowledge+manager

28. Masterclass with Paul Corney and Chris Collison: Understanding and applying
the KM Standard ISO 30401 to your KM practice. Stories & Strategies from the
KM Cookbook.
Do you have an appetite for:
• Comparing your own KM programme with global exemplars?
• Understanding of how KM can be embedded into operational processes?
• Conducting a KM Chef’s Canvas assessment of their KM programme?
• Discussing the benefits that ISO 30401 brings to the KM Profession?
Join Paul and Chris, and draw on more than 50 years’ combined experience as they open up the KM
Cookbook and bring the ISO KM Standard to life
Date: ?
Venue: ?
The KM Cookbook – Appetising stories from Knowledge Master Chefs slide 28

29. contact details
slide 29The KM Cookbook – Appetising stories from Knowledge Master Chefs