This document outlines a presentation on knowledge management (KM) during the COVID-19 crisis from a local perspective in Eastbourne, England. The presentation is divided into three sections: "Survive", "Revive", and "Thrive". "Survive" focuses on the initial crisis response and lessons learned. "Revive" discusses outreach efforts, engagement, and recovery planning. "Thrive" reflects personally on KM during the crisis and emphasizes collaboration, communication, and knowledge-sharing networks. The overarching goal is to explain how KM supported Eastbourne's response and can help its future recovery from the pandemic.

1. “From Survive to Thrive”: A local perspective
KM in a crisis; Tuesday 19th May 2020
slide 1

2. Presentation flow
“Survive”
Eastbourne in context
Cobra and beyond
Lessons Learned
“Revive”
Reaching out to Wuhan
Engaging with others
Recovery Planning
Collaborative workspace
“Thrive”
Personal reflections
KM in a crisis slide 2

3. slide 3
Eastbourne in context
KM in a crisis

4. “Cobra” Committee
slide 4KM in a crisis

5. Crisis response
slide 5KM in a crisis

6. Changing behaviours
slide 6KM in a crisis

7. Presentation flow
“Survive”
Eastbourne in context
Cobra and beyond
Lessons Learned
“Revive”
Reaching out to Wuhan
Engaging with others
Recovery Planning
Collaborative workspace
“Thrive”
Personal reflections
KM in a crisis slide 7

8. Reaching out
slide 8KM in a crisis

9. Recovery planning
slide 9KM in a crisis
Eastbourne’s
future
Covid-19 | May 4th, 2020
Paul J Corney, Miles Berkley, Vicky Kotsiou
Presentation Flow:
W hy : a re we d o i n g t h i s ?
W h a t : a re we a tte m p t i n g to d o ?
W h o : i s g o i n g to d o i t ?
W h e n : d o e s i t n e e d to b e d o n e b y ?
H o w : a re w e g o i n g to d o i t ( a p p ro a c h ) ?
W h e re : w i l l we sto re i n fo r m a t i o n & i d e a s ?
“Survive < Revive < Thrive”

10. Presentation flow
“Survive”
Eastbourne in context
Cobra and beyond
Lessons Learned
“Revive”
Reaching out to Wuhan
Engaging with others
Recovery Planning
Collaborative workspace
“Thrive”
Reflections
KM in a crisis slide 10

11. Thrive
slide 11KM in a crisis

12. Reflections
slide 12KM in a crisis
“Collaboration is about communicating and working in the medium
at the pace people are most comfortable in. I’ve seen IT silver
bullets quickly lose their lustre because the community doesn’t get
it . Too often its a solution looking for a problem…”
• KM is relevant even if not described as such
• People gravitate towards order & structure
• You are not alone: networks are important
• Communicate, communicate, communicate!

13. contact details
slide 13KM in a crisis