A day in the life of a Knowledge Manager in 2020 - a presentation to the KM Summit 2018

KM competencies: A day in the life of a knowledge manager in 2020
Paul J Corney | London, 16th May 2018

Agenda
1.  On the horizon
2.  Tomorrow’s Knowledge Manager - the Knowledgeur?
3.  KM Summit reflections
4.  A day in the life…
A day in the life of a Knowledge Manager in 2020

On the horizon
slide 3A day in the life of a Knowledge Manager in 2020

looking forward: KM in context
Demographics
Economics Technology
Values
Resources/
Climate
Change
Source: Kantar Futures

World working age population (25-64) growth rate – annual pct. change
8%
12%
4%
Source: UN Population Division
Demographics

Source: World Bank
Global GDP (Current USD 2015) – annual pct. change
Economics

Technology
•  Taking a long view of technology, big disruptive technology
platforms emerge every 50-60 years or so. They follow an S-curve
pattern in which they connect multiple technologies together, and
they first require extensive investment (installation) in infrastructure
before moving through a rapid phase of social take-up which is
highly disruptive.
•  The current ICT (digital) wave has followed exactly these pattern
and is now slowing down because it has become a mature market
in almost all parts of the word.
•  The leading companies are no longer able to grow easily by adding
more users; they need to find innovative ways to grow revenues per
user, and this is challenging.
•  Growth slows and finance moves to look for new opportunities
elsewhere. In the case of ICT this lack of growth is compounded
because Moore’s law no longer holds.
•  In this mature phase there is also greater monitoring of the sector,
which has become rich and influential, and greater regulation.

Values

Resources /
Climate
Change

Artificial Intelligence (AI): A brave new world?

Artificial Intelligence (AI)
slide 12
What’s been going on?
(Transactions & News)
Addressing 3 questions
(Expertise)

slide 13
“…By leveraging the power of algorithm-driven automation and data
analytics to “productize” aspects of their work, a number of
innovative firms are finding that, like Google and Adobe, they can
increase margins as they grow, while giving clients better service at
prices that competitors can’t match.
Productivity rises, efficiencies increase, and nonlinear scale
becomes feasible as productized services take over high-volume
tasks and aid judgment-driven processes.
That frees up well-paid professionals to focus on jobs that require
more sophistication—and generate greater value for the company.”
Source: Professor Mohanbir Sawhney in Harvard Business Review “Putting Products into Services”
How to do it better? (Process)

AI: Expertise

AI: Expertise
slide 16
•  Expert profiling
–  Crawling and indexing internal and external sources of
information
•  What needs to be crawled to build up a reliable profile?
•  Expertise finding
–  Querying the system to identify people with expertise
•  If you are not an expert what query terms do you use?
•  Expertise ranking
–  Is this important
•  Is the basis of the ranking transparent and appropriate to your query?
•  Expertise sharing
–  Personal interaction with one or more experts
•  What is the role of technology?
Source: Intranet Focus People & Expertise Workshop April 18

AI: Transactional & News
slide 17
Narrative Science "trains computers to write news stories."

AI: Process
slide 18
Source: http://www.nextlawlabs.com/portfolio/beagle/

AI: Process (Streams in NHS
hospitals)
slide 19
Source: https://deepmind.com/applied/deepmind-health/working-nhs/how-were-helping-today/

slide 20
•  Both the US Presidential Elections and Brexit Referendum
were called the wrong way.
•  The challenge of the self reinforcing bias is not met which
makes outcomes susceptible to false news and accentuates
the Prism Effect.
•  Humans are still needed for interpretation, managing of
networks and facilitation of outcomes.
Source: http://www.knowledgeetal.com/?p=2158
AI has a chequered recent history

AI today?
slide 21
Group reflection & discussion
•  Stage 1 Search: Making documents, images and audio/video
available and tagged.
•  Stage 2 Review & Connect: Analysing and summarising
documents, images and audio/video and pushing to relevant
people. Identifying patterns and making connections.
•  Stage 3 Predict & Facilitate: Using the raft of data, information
and accumulated knowledge to predict what the likely
outcome of an event or series of events might be and to then
help facilitate those outcomes.
Source: http://www.knowledgeetal.com/?p=2158

slide 22
“AI and automation models if put in place successfully would
augment the journalists, augment the attorneys, make them more
successful for themselves, the client, and the business.
The rise of newer forms of technology is challenging the way
codified knowledge is managed leading to the need for KM
professionals to work with new types of colleagues such as
business process improvement specialists and AI providers.”
Source: Eric Hunter: Global futurist, global speaker, and author of "The Sherlock Syndrome".

The spectre of ISO standards: A game changer for KIM’ers?

ISO 9001 2015 and beyond
A.7 Organizational Knowledge
Requirements regarding organizational knowledge
were introduced for the purpose of:
a)  safeguarding the organization from loss of
knowledge
b)  encouraging the organization to acquire
knowledge.
--------
7.1.6 Organizational knowledge
The organization shall determine the knowledge
necessary for the operation of its processes and to
achieve conformity of products and services.
This knowledge shall be maintained and be made
available to the extent necessary.
When addressing changing needs and trends, the
organization shall consider its current knowledge
and determine how to acquire or access any
necessary additional knowledge and required
updates.

ISO KM Standards timetable?
•  UK Committee met* in London on 7TH April 2016. Developed and
submitted set of comments on ISO draft KM Standards
•  ISO Standard (KMS) submitted for a 12 week public consultation
period in December 2017
•  International Standards Committees met to review comments and
submit their responses in January 2018
•  ISO Working Party meets in Paris (this week May 18) to continue
to sift through comments
•  ISO Standard published latest 3 years from formation of working
group (2015) – end 2018?
slide 25
*In attendance
Mses: Chaundy, Macfarlane, Payne.
Messrs: Allen, Corney, Fryer, Kelleher, Malone, Marshall, Milton, Shipman, Young

Defining the future role: Knowledgeur and the 8 ‘ates

The ‘Knowledgeur’
A definition (derived from Arbitrage/ Arbitrageur):
‘An entrepreneur who makes use of his/her/others’ knowledge in one
activity or market and applies it for beneficial use in another.
Originally inward facing the role is becoming more outward facing with the
rise of communities and the need to collaborate outside of the firewall.’
Source: Paul J Corney June 16

The 8…ates of a ‘Knowledgeur’
#1 Investigate: Are you putting a burning fire out / solving an immediate
business need / addressing a risk (Operational KM) or is this driven by
the vision from the top consistent with the organisation's business
direction (Strategic KM)?
#2 Navigate: Work out / Map the critical knowledge areas of your
organisation and create a directory of the organisation’s knowledge
assets.
#3 Negotiate: Agree the scope of your role with your sponsors and be
tough negotiating what success will look like and how it’s measured.
#4 Facilitate: So much of what a KM Manager does involves facilitation.
You will become a hub knowing who to go to to ask if you don't know
yourself. You have to facilitate connections, meetings, interactions, events
and communities. This requires resilience, a lot of social skills and a real
understanding of cultural nuances.

The 8…ates of a ‘Knowledgeur’ (cont)
#5 Collaborate: You are in alliance with business areas and occasionally
external suppliers or partners. You have to be capable of virtual cross
border collaboration.
#6 Communicate: Senior KM'er's tell you to devote 30% of your time to
communicating what you do and getting feedback - its not just about
broadcasting. Have your KM Elevator pitch always with you. Let all your
stakeholders know what you are doing and why.
#7 Curate: So much of what passes for Knowledge Management is about
creating and storing content and making it available for reuse. It’s more
than the role formerly undertaken by Information Professionals and
Librarians, here we are talking about being a custodian of organisational
knowledge and organisational knowledge bases.
#8 Celebrate: The role can be a lonely one as reporting lines and
sponsors change, yours is a cost not revenue line and the initial burst of
enthusiasm fades. Collect stories, be prepared to acknowledge
contributions and celebrate successes.

Looking back

KM UK / Legal 2018: looking back
Day 1 Am Day 2 Am
Day 1 Pm Day 2 Pm

Example: KM Asia 2017

Looking forward to 2020

looking forward: May 2020
You’ve won a prize for your Knowledge Management work and are
about to land in Hong Kong at the new airport for a celebratory vacation.
Tell us what you did to win the award.

Paul J Corney
knowledge audit masterclass slide 35
A day in the life of a Knowledge Manager in 2020 slide 35

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A day in the life of a Knowledge Manager in 2020 - a presentation to the KM Summit 2018

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