8. The platform for the cloud
8
YOU
get to focus on
supporting your
customers
They do
Infrastructure
Services
They do
Application
Services
They do
Operations
Services
Support your customer
Add additional Business
Create your business
platform
Network
Storage
Operating System
Database
App Server
Web Server
Data Center
Authentication
Availability
Monitoring
Patch Mgmt
Upgrades
Backup
NOC
Security
Sharing
Integration
Customization
Web Services
API
Multi-Language
11. Alignability™ & ITIL®
• The IT Infrastructure Library (ITIL®) provides
the guidelines for organizations that want to
define their service management processes. It
does not provide the processes and
procedures themselves.
• Processes are not enough.
They will need to have detailed work
instructions behind them to provide a practical
benefit to the people who are
expected to follow the processes.
• Naturally, ITIL® also does not provide tool
settings.
• Hence, ITIL® is not enough. Organizations are
still expected to do a lot of work.