1. InfraVision; your partner in business
service management
InfraVision is your business service management partner. InfraVision is specialized in setting up IT
service organizations and has over 12 years of experience. We can help you to improve the
transparency and efficiency of your entire service organization including your IT infrastructure.
Business service management What approach do you use to meet increasing
Most IT organizations have highly manual processes, often service quality requirements, control risk, and
held together by paper-based forms, spreadsheets, email, ensure your management team and business
personal relationships and tribal knowledge. stakeholders have a clear understanding of how IT
budget and resources are aligned with business
priorities?
Business Service Management (BSM) is a comprehensive
and unified platform that simultaneously optimizes IT costs,
demonstrates transparency, increases business value,
controls risk, and assures quality of service.
Information about IT configurations and assets is limited
and not easily shared, and what’s worse, the information
that does exist is usually not mapped to meaningful
business information, such as business priority or value
supported.
This situation makes it difficult for IT organizations or Out of the box
service providers to scale, respond quickly, meet In our projects, we combine our thorough application
commitments consistently, utilize assets effectively and knowledge with our broad know-how of ITIL. As a
provide visibility across operations. Success, therefore, is consequence we have very high standards when selecting
hard to achieve because you are unable to address these software vendors to work with. All of our vendors are leaders
objectives simultaneously. For example: in their area of expertise.
How do you ensure that you are getting the most With out-of-the-box software we create tailor made solutions
out of your people, resources, and vendors? for you as our customer. When implementing these solutions
How quickly can you deploy a new business we think out of the box to create a project that fits your needs,
service to increase revenue opportunity or budget and time frame.
profitability?
www.infravision.com

2. InfraVision; your partner for BMC Remedyforce Service Desk
InfraVision Salesforce provides 3 new releases every year with new
InfraVision was founded in 1998. From the start InfraVision functionality. Directly afterwards (+/- 2 weeks) BMC delivers
has specialized in IT service management new functionality and releases based on requests from
implementations. Over the years InfraVision has become customers and based on the new functionality that was
the most important player in the BMC SDE and BMC provided by the Salesforce releases.
RemedyForce Service Desk market in EMEA. BMC
Implementing BMC Remedyforce Service Desk can result in
Software has awarded InfraVision several times for its
significant reductions in costs and quick return on deployment
distinguishing and successful implementation approach.
for those who want a best-in-class service desk. Choose to
In 2007 InfraVision developed the Service Desk Express pay for your IT service management implementation as an
settings for the Alignability Process Model (APM). BMC operational, rather than a capital, expense, thereby
decided to adopt these as developed by InfraVision and eliminating the need to keep hardware assets on the balance
turn them into an official BMC product. Due to our sheet. With no software or hardware to install/manage and no
extensive experience with the product set and knowledge servers to provision, you're up and running faster — and
of ITIL and service management implementations, seeing a positive impact on your business — in a fraction of
InfraVision is contracted by BMC Software to maintain and the time.
develop these products.
BMC
As our customers and the market were becoming more Business thrives when IT runs smarter, faster and stronger.
and more involved in the Business Service Management That’s why the most demanding IT organizations in the world
(BSM) strategy, customers started to ask us for advice and rely on BMC Software across distributed, mainframe, virtual
software solutions around Systems management and and cloud environments. Recognized as the leader in
Asset Life Cycle Management. Business Service Management, BMC offers a comprehensive
approach and unified platform that helps IT organizations cut
To be able to deliver the full product range of Service,
cost, reduce risk and drive business profit.
System and Asset Life Cycle Management we again
researched the market for the best suitable InfraVision is the number 1 Elite Partner of BMC Software in
products. InfraVision added the monitoring tools of BMC the EMEA region. We have implemented their service
Software to her portfolio and extended the knowledge of management solutions for over 12 years now.
her consultants by education and by hiring experienced
InfraVision delivers
personnel. For Asset Lifecycle Management (ALM) we
Onboarding by certified Salesforce developers, Training,
have a partnership with LANDesk. These partnerships now
Project Management, Support, Integration with additional
enable us to offer the full Service, System and ALM
products.
portfolio to our customers.
InfraVision is also an ISV partner for Salesforce. With several
BMC Remedyforce Service Desk
Salesforce Certified Developers, combined with our Service
BMC Software and Salesforce.com have partnered to
Management knowledge and experience, InfraVision is your
deliver BMC RemedyForce Service Desk, a Cloud-based
top partner!
IT management solution built on the Force.com platform.
BMC RemedyForce Service Desk provides out-of-the-box
processes, together with the infrastructure to host them.
Headoffice: InfraVision B.V. PO Box 234, 4200 AE Gorinchem T+31 (0)183 642939 F +31 (0)183 628406 email: info@infravision.com