This document discusses non-verbal communication. It explains that communication comprises 7% verbal and 93% non-verbal including vocal tones and visual cues like body language and facial expressions. Non-verbal communication supplements and regulates interactions, establishes relationships, and reflects cultural values. It can also contradict verbal communication. The different forms of non-verbal cues are then explained through KOPPACT which stands for kinesics, oculesics, proxemics, paralanguage, artifactics, chronemics, and tactilics. Specific examples of non-verbal body language, para language, space language, time language, object language, and touch language are then outlined. The document concludes with some negative non-verbal gestures and guidelines

2. Non-Verbal
Communication
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3. Communication
•Communication is the transfer of
information from a sender to a
receiver with the information being
understood by the receiver.
•There are two types:
•Verbal Communication
•Non-Verbal Communication (NVC)

4. •Verbal 7%
•Vocal 38%
•Visual 55%
Communication Comprises ofCommunication Comprises of
3 V’s3 V’s

5. Functions of NVC
1. Supplements Verbal Communication
2. Regulates Interaction
3. Establishes Relationships
4. Reflects Cultural Values
5. Contradicts or Conflicts
6. Substituting
7. Accenting

6. Forms of Non-Verbal
Communication
•Conscious Non-Verbal
Communication
•Unintentional Non-Verbal
Communication

7. Aims & Goals of NVC
a. Create Impressions through Body
Language & Para-Language
b. Initiate and Manage Interactions
c. Express Emotions
d. Convey Deception
e. Convey Power

8. KOPPACT
• K - Kinesics – Body Language (Face Expressions, Gestures,
Postures)
• O – Oculesics – Communication through the Eyes
• P – Proxemics – Space Language
• P – Paralanguage (Tone, Pitch and Manner of Speaking)
• A – Artifactics – Object Language/Appearance
• C – Chronemics – Time Language
• T – Tactilics - Touch Language/Haptics

9. NON VERBAL COMMUNICATION
TYPES
•Body Language
•Para Language
•Space Language
•Time Language
•Object Language
•Touch Language

10. Body Language
•Appearance
•Posture
•Gestures
•Eye Contact
•Handshake

11. Para Language
•Pitch
•Speed/Tempo
•Pause
•Tone/Manner
•Non Fluencies

12. Space Language
•Intimate Zone
•Personal Zone
•Social Zone
•Public Zone

13. Time Language
•Time Management
•Planning
•Organising
•Avoid Time Robbers

14. Object Language
•What You
Carry/Wear/Give or
Create also Speaks!

15. Touch Language
•Whom can you touch?
•When can you touch?
•How can you touch?

16. Sign Language
•Audio Signs
•Visual Signs & Symbols

17. Guidelines to Improve Non Verbal
Communication
• Monitor your non verbal
communication
• Learn to interpret others
• Develop self awareness
• Develop self awareness
• Ask friends for feedback
• Videotape yourself and improve

18. Some Negative Gestures
Nervousness
Hands in Pocket
Biting Nails
Scratching
Looking at the Ceiling

19. Negative Gestures
Aggressiveness
•Staring
•Pointing at someone
•Showing a fist

20. Negative Gestures
Rudeness
•Shake hands too hard
•Whisper
•Yawn
•Look at watch

21. Negative Gestures
Self Importance
 Eyes closed while talking
Looking over the top of
glasses
Head bent back wards

22. Negative Gestures
Superiority
Not acknowledging
greetings
Shouting orders
Continue to work as others
speak
Reclining in chair

23. Non Verbal Communication
KOPPACT
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