The sender sends the message to the receiver. The message received may not be identical to that sent. Communication is usually meant to pass on information that will lead to a change in behavior.
The sender sends the message to the receiver. The message received may not be identical to that sent. Communication is usually meant to pass on information that will lead to a change in behavior.
Shy Get tongue-tied Come across too aggressive Speak too quickly or slowly Information is too complicated Disagreeing with the majority Getting defensive
Not knowing what you want to accomplish Talking about too many topics in the same discussion Scheduling a discussion when there are distractions Open-ended questions result in rambling Close-ended questions disguised as open-ended Jumping to conclusions Parroting, not rephrasing what was heard Not getting agreement or closure for action items Interrupting the other person
Confusing feedback with getting it off your chest Poor timing Knowledge the other person will be defensive Prior troubles in relationship Giving too much feedback at once Assuming others will know what you are talking about
No matter what we say or how we say it, no one else ever gets exactly the same meaning we intend from the words we use. The reverse is also true. All we know is our perception. From the other side, he/she may be “right” as well. People don’t change their minds easily. They must be convinced to see a situation in a different way.
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