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Feedback Solutions

                      Listen. Engage. Convert.




         Customer Engagement
               Evolved

Ariel Finkelstein
Co-Founder and CEO of Kampyle                        © Copyright Kampyle Feedback Solutions 2012
Feedback Solutions




Evolution of the Digital User




  The Good Old Days                   The Enlightened Age
    (1990 – 2000)                      (2004 to Present)
Feedback Solutions




My Digital Self



                      http://www.
                    WEB 2.0              “I tweet,      CONVERGENCE
                  REVOLUTION          therefore I am”




     “I am
  anonymous”



        ?                                                  “My social and digital
                                                               self faithfully
                                                             represent me.”


  The Good Old Days                                                    The Enlightened Age
    (1990 – 2000)                                                       (2004 to Present)
Feedback Solutions




Evolution of Online Business



                      http://www.
               WEB 2.0                   “I tweet,      CONVERGENCE
          WEB ANALYTICS /              Maximize
             REVOLUTION
         BEHAVIOR ANALYSIS            therefore I am”
                                         Sales
                                                              Customer
                                                             Engagement
     Get
    “I am
 anonymous”
   Online


        ?                                                  “My social and digital
                                                               self faithfully
                                                             represent me.”


  The Good Old Days                                                    The Enlightened Age
    (1990 – 2000)                                                       (2004 to Present)
Feedback Solutions




Customer Engagement Done Right


  BI                                         KPI
    Web Analytics                            Reach Social
                                             Influencers
    Internal Data (e.g. CRM)
                                             Increase Sales
                                Actionable
    Social Media
                               Engagement    Enhance Website
                                             and Service
    Feedback Data

                                             Give Better Support
Feedback Solutions




Kampyle – Our Value



                               Sales

                             Marketing
   Kampyle
    Feedback Solutions
                             Support

                             Product
Feedback Solutions




Engagement Value

     Sales                          Marketing              Support                  Product

 Lead Qualification                 Lead Generation &
                                    Nurturing
                                                                           Sales
                                                         Reduce Support Costs     User Segmentation


 Sales Enablement                                        Call Center Deflection   User Testing
                                    Retargeting

 Raise Return Order
 Rate                               Feedback Analytics
                                                                   Marketing
                                                         Callback Integration     Improve Product
                                                                                  Usability

                                                         CRM Integration for
 CRM Integration for                Measure Customer     Case-Tracking            Multi-Platform Support
 Lead-Tracking                      Experience
                                                                     Support
                                                         Measure Customer         Trend Analytics
 Coupon Integration                 PPC Validation       Satisfaction


                                    Social Media         Raise First
                                    Integration          Engagement  Product
                                                         Resolution Rate
Feedback Solutions




Expanding Feedback Environment

                                                                           FEEDBACK FOR
                                                                          SOFTWARE
                                                                      INSTALL / UNINSTALL
                                                    FEEDBACK FOR

    FEEDBACK FOR
                                                      EVENTS
  LOCATION-BASED
     SERVICES                   FEEDBACK FOR
                         DESKTOP / MOBILE
                           APPLICATIONS


                                                                         FEEDBACK FOR
                                                                       E-NEWSLETTERS
                                                  FEEDBACK FOR
                                                  WEBSITES

      FEEDBACK FOR
  PORTALS, INTRANETS
   & SECURE SPACES

                                   FEEDBACK FOR
                        MOBILE / MOBILE DEVICES                    FEEDBACK FOR
                                                           ADVERTISERS / PUBLISHERS
Feedback Solutions




Diversity and Global Presence
 Telecom         Software /        Media /        Travel      Consumer /       Finance / Forex /
                Technology      Entertainment                Manufacturing        Insurance




                                                E-Commerce   Public Sector /
                                                               Non-Profit
Feedback Solutions




Kampyle – Key Facts



        Founded in 2007
        Privately held
        Over 65,000 deployments worldwide

        Over 12,000,000 feedback forms served

        Over 60 languages supported
Feedback Solutions


Thank You for Your Attention


For further information, please contact:


Ariel Finkelstein
Co-Founder and CEO
T: +972-3-630-6201
M:+972-54-7515519
E: ariel.finkelstein@kampyle.com
                                               Any Feedback?
NOAH Advisors - Europe’s Leading Internet Corporate Finance Boutique                                                        Selected Completed NOAH Transactions
                                                                                                                                                                May 2012                                            April 2012
           Unique Industry Know-How                                    Core Investment Banking Competence
                                                                                                                                                                                        Sale of a 100%-stake in
 100% focused on Internet companies, covering                 The NOAH team has 25+ years of media
                                                                                                                           150 million growth equity investment from
    over 25 sub-verticals in this highly complex                  investment banking experience
    industry                                                      - Routine execution of M&A and financing               for a 50% stake alongside Fotolia’s Founders and
                                                                                                                                                                                                    to
    - 15+ years active coverage of leading European                   transactions with sizes of several billion euros
        Internet companies and investors                         The team has been working together closely for 7        Additional $150 million senior debt financing
                                                                                                                                 Total $300 million investment
   Deep understanding of industry dynamics and                   years (including 6 years at Lehman Brothers)           Financial Advisor to Fotolia and its Shareholders   Financial Advisor to Toprural and its Shareholders
    thinking of industry leaders                                 8 successfully completed NOAH Advisors
   Ability to add value beyond banking advice                    transactions underline successful transfer of
    - Facilitates overall process and minimizes                   competencies to the Internet sector                                                      November 2011                                             July 2011
        management distraction                                                                                                    Sale of a majority stake in                         Sale of a majority stake in

     Unmatched Network and Relationships                          Full Commitment - We Are Entrepreneurs!
 NOAH Advisors is globally very well connected                The NOAH team are entrepreneurs and focused                                 to
                                                                                                                                                                                                    to
    and has direct access to virtually all key players in         on growing the business and establishing a                    Quants Financial Services AG
    the industry                                                  reputation for excellence                                       Exclusive Financial Advisor to
    - Knowledge of and strong relationships with                 Full commitment to deliver top quality results in               grupfoni and its Shareholders                            Advisor to EnGrande
        potential buyers’ key decision makers                     short time frames
    - Coverage of over 500 companies and 4,000                   Highly success-based compensation structures
        individuals                                               align interests of clients and NOAH Advisors, and                                            April 2011                                          April 2011
    - Proactively finds and unlocks attractive                    demonstrate conviction to deliver top results                                                                       Sale of a majority stake in
        investment opportunities for leading                                                                                 have acquired a majority stake in
        investors (e.g. Bigpoint)
   Annual NOAH Conference                                                                                                                                                                          to
                                                                                                                                        for $350m from
                                      The NOAH Advisors Core Team
                                                                                                                                     Exclusive Advisor to                                    Advisor to Yatego
                                                                                                                               Summit Partners and TA Associates
                Marco                                       Yoram                                 Jan
                Rodzynek                                    Wijngaarde                            Brandes
                                                                                                                                                           December 2009                                           April 2009
                Managing Director                           Director                              Director
                                                                                                                                         Partial sale of                                  $80m partial sale of
                and Founder

                                                                                                                                                to
                                                                                                                                                                                                     to

Contact Details                    Contact Details                     Contact Details                                            Valuing Softonic at €175m
marco.rodzynek@noah-advisors.com   yoram.wijngaarde@noah-advisors.com jan.brandes@noah-advisors.com
                                                                                                                                        Advisor to Softonic                                  Advisor to Fotolia
UK Mobile:       +44 77 85 330 330 UK Mobile:        +44 79 17 084 784 German Mobile:    +49 174 2010 984
Swiss Mobile:      + 41 79958 1512
Introduction to the NOAH Conference                                                      Overview of the NOAH Conference 2011
 The NOAH Conference is an annual Internet event taking place once a
                                                                                               Summary Overview                               Conference Program
 year in London, focused on top management from Internet start-ups to
 global media companies as well as senior investment professionals         NOAH ‘11 took place on 9-10 November 2011 at Old
 NOAH’s goal is to create a marketplace for the European Internet eco-    Billingsgate in London
 system to discuss key trends, generate business and facilitate            Fantastic line-up of 90 speakers from 20 countries in keynotes,
 investment transactions                                                   presentations and panels over 2 full days
 Over the past 3 years numerous high-profile speakers presented at        1,150 attendees from 35 countries – 57% from Internet
 NOAH, including over 100 CEOs                                             companies, 26% from investors, 15% from corporates (media
 The NOAH Conference was founded in 2009 by Marco Rodzynek and is         companies, advisors, PR and recruiting) and 2% press
 organised by the NOAH Advisors team with sponsorship from some of         representatives from leading on- and offline publications
 the world’s leading financial investors                                   NOAH party with additional guests from London and a great
                                                                           live band on the evening of the first day
         NOAH ‘12 on 6-7 November – Save the Date                          Extremely positive feedback from numerous attendees, on
                                                                           twitter and in the press
 The conference will again take place at Old Billingsgate in London
 Registration will open in early 2012                                                  Selected Conference Impressions
 For updates, please check: www.noah-conference.com




                                                                                                         Event Sponsors                             Strategic Sponsors

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Kampyle - NOAH12 San Francisco

  • 1. Feedback Solutions Listen. Engage. Convert. Customer Engagement Evolved Ariel Finkelstein Co-Founder and CEO of Kampyle © Copyright Kampyle Feedback Solutions 2012
  • 2. Feedback Solutions Evolution of the Digital User The Good Old Days The Enlightened Age (1990 – 2000) (2004 to Present)
  • 3. Feedback Solutions My Digital Self http://www. WEB 2.0 “I tweet, CONVERGENCE REVOLUTION therefore I am” “I am anonymous” ? “My social and digital self faithfully represent me.” The Good Old Days The Enlightened Age (1990 – 2000) (2004 to Present)
  • 4. Feedback Solutions Evolution of Online Business http://www. WEB 2.0 “I tweet, CONVERGENCE WEB ANALYTICS / Maximize REVOLUTION BEHAVIOR ANALYSIS therefore I am” Sales Customer Engagement Get “I am anonymous” Online ? “My social and digital self faithfully represent me.” The Good Old Days The Enlightened Age (1990 – 2000) (2004 to Present)
  • 5. Feedback Solutions Customer Engagement Done Right BI KPI Web Analytics Reach Social Influencers Internal Data (e.g. CRM) Increase Sales Actionable Social Media Engagement Enhance Website and Service Feedback Data Give Better Support
  • 6. Feedback Solutions Kampyle – Our Value Sales Marketing Kampyle Feedback Solutions Support Product
  • 7. Feedback Solutions Engagement Value Sales Marketing Support Product Lead Qualification Lead Generation & Nurturing Sales Reduce Support Costs User Segmentation Sales Enablement Call Center Deflection User Testing Retargeting Raise Return Order Rate Feedback Analytics Marketing Callback Integration Improve Product Usability CRM Integration for CRM Integration for Measure Customer Case-Tracking Multi-Platform Support Lead-Tracking Experience Support Measure Customer Trend Analytics Coupon Integration PPC Validation Satisfaction Social Media Raise First Integration Engagement Product Resolution Rate
  • 8. Feedback Solutions Expanding Feedback Environment FEEDBACK FOR SOFTWARE INSTALL / UNINSTALL FEEDBACK FOR FEEDBACK FOR EVENTS LOCATION-BASED SERVICES FEEDBACK FOR DESKTOP / MOBILE APPLICATIONS FEEDBACK FOR E-NEWSLETTERS FEEDBACK FOR WEBSITES FEEDBACK FOR PORTALS, INTRANETS & SECURE SPACES FEEDBACK FOR MOBILE / MOBILE DEVICES FEEDBACK FOR ADVERTISERS / PUBLISHERS
  • 9. Feedback Solutions Diversity and Global Presence Telecom Software / Media / Travel Consumer / Finance / Forex / Technology Entertainment Manufacturing Insurance E-Commerce Public Sector / Non-Profit
  • 10. Feedback Solutions Kampyle – Key Facts Founded in 2007 Privately held Over 65,000 deployments worldwide Over 12,000,000 feedback forms served Over 60 languages supported
  • 11. Feedback Solutions Thank You for Your Attention For further information, please contact: Ariel Finkelstein Co-Founder and CEO T: +972-3-630-6201 M:+972-54-7515519 E: ariel.finkelstein@kampyle.com Any Feedback?
  • 12. NOAH Advisors - Europe’s Leading Internet Corporate Finance Boutique Selected Completed NOAH Transactions May 2012 April 2012 Unique Industry Know-How Core Investment Banking Competence Sale of a 100%-stake in  100% focused on Internet companies, covering  The NOAH team has 25+ years of media 150 million growth equity investment from over 25 sub-verticals in this highly complex investment banking experience industry - Routine execution of M&A and financing for a 50% stake alongside Fotolia’s Founders and to - 15+ years active coverage of leading European transactions with sizes of several billion euros Internet companies and investors  The team has been working together closely for 7 Additional $150 million senior debt financing Total $300 million investment  Deep understanding of industry dynamics and years (including 6 years at Lehman Brothers) Financial Advisor to Fotolia and its Shareholders Financial Advisor to Toprural and its Shareholders thinking of industry leaders  8 successfully completed NOAH Advisors  Ability to add value beyond banking advice transactions underline successful transfer of - Facilitates overall process and minimizes competencies to the Internet sector November 2011 July 2011 management distraction Sale of a majority stake in Sale of a majority stake in Unmatched Network and Relationships Full Commitment - We Are Entrepreneurs!  NOAH Advisors is globally very well connected  The NOAH team are entrepreneurs and focused to to and has direct access to virtually all key players in on growing the business and establishing a Quants Financial Services AG the industry reputation for excellence Exclusive Financial Advisor to - Knowledge of and strong relationships with  Full commitment to deliver top quality results in grupfoni and its Shareholders Advisor to EnGrande potential buyers’ key decision makers short time frames - Coverage of over 500 companies and 4,000  Highly success-based compensation structures individuals align interests of clients and NOAH Advisors, and April 2011 April 2011 - Proactively finds and unlocks attractive demonstrate conviction to deliver top results Sale of a majority stake in investment opportunities for leading have acquired a majority stake in investors (e.g. Bigpoint)  Annual NOAH Conference to for $350m from The NOAH Advisors Core Team Exclusive Advisor to Advisor to Yatego Summit Partners and TA Associates Marco Yoram Jan Rodzynek Wijngaarde Brandes December 2009 April 2009 Managing Director Director Director Partial sale of $80m partial sale of and Founder to to Contact Details Contact Details Contact Details Valuing Softonic at €175m marco.rodzynek@noah-advisors.com yoram.wijngaarde@noah-advisors.com jan.brandes@noah-advisors.com Advisor to Softonic Advisor to Fotolia UK Mobile: +44 77 85 330 330 UK Mobile: +44 79 17 084 784 German Mobile: +49 174 2010 984 Swiss Mobile: + 41 79958 1512
  • 13. Introduction to the NOAH Conference Overview of the NOAH Conference 2011  The NOAH Conference is an annual Internet event taking place once a Summary Overview Conference Program year in London, focused on top management from Internet start-ups to global media companies as well as senior investment professionals  NOAH ‘11 took place on 9-10 November 2011 at Old  NOAH’s goal is to create a marketplace for the European Internet eco- Billingsgate in London system to discuss key trends, generate business and facilitate  Fantastic line-up of 90 speakers from 20 countries in keynotes, investment transactions presentations and panels over 2 full days  Over the past 3 years numerous high-profile speakers presented at  1,150 attendees from 35 countries – 57% from Internet NOAH, including over 100 CEOs companies, 26% from investors, 15% from corporates (media  The NOAH Conference was founded in 2009 by Marco Rodzynek and is companies, advisors, PR and recruiting) and 2% press organised by the NOAH Advisors team with sponsorship from some of representatives from leading on- and offline publications the world’s leading financial investors  NOAH party with additional guests from London and a great live band on the evening of the first day NOAH ‘12 on 6-7 November – Save the Date  Extremely positive feedback from numerous attendees, on twitter and in the press  The conference will again take place at Old Billingsgate in London  Registration will open in early 2012 Selected Conference Impressions  For updates, please check: www.noah-conference.com Event Sponsors Strategic Sponsors