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Blue Medora ITM Agent
                       for Ping Probe
                   (Updated for version 6.20.01 & Updated
                    Cognos-based TCR Report Package)


Jason Pliml                                                 May 6th, 2011
Jason.pliml@bluemedora.com
+1.616.504.1725
ITM Agent for Ping Probe Highlights

   •   IBM Tivoli Monitoring (ITM) based high-capacity ping functionality for any network
       host that supports ICMP based pinging including switches, routers, servers, and
       other TCP/IP enabled devices

   •   Easily scales to ping thousands of hosts via multiple Agent instances via
        o Sharing of single configuration file across Agent instances via new ‘Scope’ parameter
          (New in v6.20.01)
        o Custom polling intervals
        o Maximum concurrent ping setting


   •   Quickly and easily discern if individual Hosts are Up, Down, Slow, or ”Not
       Resolvable in DNS” (New in v6.20.01) via Summary and detailed Workspaces as
       well as Out-of-Box Situations

   •   Summarized metrics on the overall number and percentage of Hosts by status

   •   IBM Certified - Ready for IBM Tivoli
Focus Areas – ITM Agent for Ping Probe

  Ping Probe Agent for ITM answers the following questions and more:

    o How many of our hosts are DOWN?

    o How many hostnames are Unresolved in DNS?

    o What portions of the network are experiencing slowness?

    o What percentage of our hosts are reachable and responding with an acceptable
      response time?

    o What percentage of the monitored hosts were UP %100 of the time last month?

    o How do Ping response times compare from various customer geographies?

    o How can I generate executive level TCR reports on enterprise wide server
      availability?
Ping Probe New Feature – Cognos Based TCR Reports

   •   TCR v1.3 & v21 (Cognos) based data model and sample reports
   •   Ships with Ping Probe Agent – No additional Fee for Report Package
Ping Probe New Feature – Host Unresolvable

   •   New Ping Result, ‘Host Unresolvable’, has been added for both 'Results' and
       'Notable Results' attribute groups
   •   Differentiates a host that the agent was unable to resolve against DNS vs a host
       that the agent was simply unable to reach




                                                                                  Host Unresolvable
Ping Probe New Feature – Notable Results only

   •   New attribute group, 'Notable Results‘ – only contains Ping results for hosts that
       were evaluated as Unsuccessful, Slow, Host Unresolvable, or Error
   •   Implemented by customer request to isolate "interesting" results into a specific
       attribute group so Data Warehousing can be turned on for that attribute group
       only, removing collection of Warehousing data for all successful Ping results
Ping Probe New Feature – Shared config file ‘Scope’

Addition of ‘Scope’ for each host in the Ping file
 Host definition format in CSV-based directive file expanded to include 'scope‘
 A collection of Ping Probe agent instances can utilize a single, shared host
  directive file when the 'scope' field is defined for entries. Ideally used in
  combination with ITM 6.2.2 features such as 'tacmd putfile', the ITM
  Configuration Facility introduced in ITM 6.2.2 FP2, or a network shared common
  file location.
 Example Config entry from the optional CSV file where only the ITM instance
  ‘intranet’ on the Agent host PW3G32 will execute the ping:
dns1.bluemedora.localnet, 200 , Primary DNS Srv , intranet:PW3G32

        Host to                  Host Time-       Host                   ITM Agent
          be                    out Override      Alias              Instance ID / ITM
        Pinged                                                        Agent Hostname
                                                                          Identifier

 Note: The ITM Agent Instance ID / ITM Agent Hostname Identifier can be left
  blank (defaults to ‘all’) or explicitly set to ‘all’ . When set to all, any agent
  reading the entry executes a Ping attempt for that host.
Ping Probe New Feature – Directive File Reload

   •   A user defined reload interval (in minutes) has been added for the optional CSV-
       based directive file containing a list of hosts to be monitored
   •   Previously the CSV directive file was reloaded only after an agent restart



                                                                      Reload Interval for CSV
                                                                            “hosts’ file
Consistency With Existing ITM Infrastructure

    ITM Agent for Ping Probe has been designed from the ground up to look, feel, and
    operate like IBM-developed ITM agents in terms of ITM remote deployment,
    manageability via ITM command-line utilities, installation and configuration
1st Class Citizens of the Tivoli Monitoring Ecosystem


ITM Agent for Ping Probe
operates as a first-class
citizens of the ITM
ecosystem




Ping Probe Agent
leverages ITM’s Tivoli
Enterprise Portal (TEP)
visualization capabilities
to include expert advice,
customized workspaces,
and historical data
gathering
Agent Configuration – Global Config Options

ITM Agent for Ping
Probe allows an
administrator to set up
Global Ping Options
along with individual
host over-rides allowing
fine grained tuning of
Ping scans


Hosts can be added via
Traditional ITM Agent
Configuration panels
and/or Host directive
file (CSV format) to
monitor tens of
thousands of hosts
TCR Reports for Ping Probe

    Daily, Weekly, Monthly, and
     Yearly views of Host availability

    Based on data collected by ITM
     and stored in the Tivoli Data
     Warehouse

    Cognos-based reports
     supported on TCR v1.3 and v2.1

    IBM Ready for Tivoli certified
Blue Medora Key Contacts & Support Info

     Blue Medora Sales Contact
       – Jason Pliml
           • Blue Medora Email: sales@bluemedora.com

           • Phone: +1.616.504.1725



     Online Resources
       –   Product Page >> http://bluemedora.com/itm-agent-ping-probe
       –   Product Demo >> http://videos.bluemedora.com/ppb
       –   Blue Medora Blog >> http://blog.bluemedora.com
       –   Documentation >> http://docs.bluemedora.com/ppb
       –   Evaluation Download >> http://bluemedora.com/trial
Backup
Platform Support (as of May 2011)

      IBM Tivoli Monitoring (ITM)
        – ITM 6.2.0 FP3 +
        – ITM 6.2.1 FP2 +
        – ITM 6.2.2 +
      Operating systems
        – Windows 2003 and 2008 (32 and 64-bit)
        – Red Hat Enterprise Linux 4, 5, & 6 on Intel (32 and 64-bit)
        – Red Hat Enterprise Linux 4, 5, & 6 on Power (64-bit)
        – Red Hat Enterprise Linux 4, 5, & 6 on IBM zSeries (32 and 64-bit)
        – Suse Linux Enterprise Server (SLES) 10 and 11 on Intel (32 and 64-bit)
        – Suse Linux Enterprise Server (SLES) 10 and 11 on Power (64-bit)
        – Suse Linux Enterprise Server (SLES) 10 and 11 on IBM zSeries (32 and 64-bit)
        – AIX 5.3, 6.1, & 7.1
        – Solaris 9 and 10 (Sparc)
        – HP-UX IA64
About Blue Medora

    •   Leading Independent Software Vendor (ISV) focused exclusively on
        developing extensions for the Tivoli SAPM product portfolio

    •   Focused on integrating emerging technologies with IBM Tivoli’s Service
        Availability and Performance Management (SAPM) product portfolio
         – Cloud Monitoring
         – Virtualization / VDI
         – Fine grained security technologies and applications


    •   Trusted IBM Partner: IBM partners with Blue Medora for complex ITM /
        ITCAM monitoring solutions via OEM licensing of Blue Medora’s Siebel,
        PeopleSoft, and Citrix monitoring solutions

    •   Market leading expertise developing ITM, ITCAM, TCR, and TADDM related
        products and integrations – both for IBM and directly with customers

    •   14 new IBM ‘Ready for Tivoli’ Certified Solutions in past 3 years
Blue Medora Products

                                                                                 *Products sold only under
                                                                                  IBM License Agreements

  Tivoli Certified ITM Agents                              IBM Products Developed and
  IBM® Tivoli® Directory Server ITM agent                  Supported by Blue Medora
  Symantec® Endpoint Protection ITM agent
                                                           ITCAM for Applications:
  Files & Directories ITM agent                              PeopleSoft® Enterprise 6.2.2
  Ping Probe ITM agent
                                                           ITCAM for Applications:
  Remote SSL Certificates ITM agent                          Siebel® CRM 6.2.4
  Amazon® Elastic Computer Cloud (EC2) ITM agent
                                                           ITM for Virtual Servers:
  Amazon® Simple Storage Service (S3) ITM agent              Citrix XenServer 6.2.3
  Citrix® License Server™ ITM agent (currently Beta)
  Microsoft® Azure ITM agent (anticipated Q3/11)

  Tivoli Certified TCR Reporting Packages
  IBM® Tivoli® Directory Server (ITDS) Reporting
  Ping Probe Reporting
  Remote SSL Certificates Reporting

                            Trial downloads available at http://bluemedora.com
Blue Medora `Ready for IBM Tivoli’ Solutions




           11 Tivoli Certified Tivoli Monitoring Agents
            3 Tivoli Certified TCR Report Packages
           14 Blue Medora Tivoli Certified Solutions

                World’s Leading ISV focused on Tivoli
                 Monitoring Value-Added Products
Ping Probe Primary Workspace
Ping Probe Top Level Node
Ping Probe – All Hosts View
Ping Probe – Alternate Workspaces
Ping Probe TCR Report – Summarized Results
Ping Probe TCR Report – Host Statistics
Ping Probe TCR Report – Hourly Ping Response Time
Ping Probe TCR Report – Daily Ping Response Time

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Blue Medora IBM Tivoli Monitoring (ITM) Agent for Ping Probe

  • 1. Blue Medora ITM Agent for Ping Probe (Updated for version 6.20.01 & Updated Cognos-based TCR Report Package) Jason Pliml May 6th, 2011 Jason.pliml@bluemedora.com +1.616.504.1725
  • 2. ITM Agent for Ping Probe Highlights • IBM Tivoli Monitoring (ITM) based high-capacity ping functionality for any network host that supports ICMP based pinging including switches, routers, servers, and other TCP/IP enabled devices • Easily scales to ping thousands of hosts via multiple Agent instances via o Sharing of single configuration file across Agent instances via new ‘Scope’ parameter (New in v6.20.01) o Custom polling intervals o Maximum concurrent ping setting • Quickly and easily discern if individual Hosts are Up, Down, Slow, or ”Not Resolvable in DNS” (New in v6.20.01) via Summary and detailed Workspaces as well as Out-of-Box Situations • Summarized metrics on the overall number and percentage of Hosts by status • IBM Certified - Ready for IBM Tivoli
  • 3. Focus Areas – ITM Agent for Ping Probe Ping Probe Agent for ITM answers the following questions and more: o How many of our hosts are DOWN? o How many hostnames are Unresolved in DNS? o What portions of the network are experiencing slowness? o What percentage of our hosts are reachable and responding with an acceptable response time? o What percentage of the monitored hosts were UP %100 of the time last month? o How do Ping response times compare from various customer geographies? o How can I generate executive level TCR reports on enterprise wide server availability?
  • 4. Ping Probe New Feature – Cognos Based TCR Reports • TCR v1.3 & v21 (Cognos) based data model and sample reports • Ships with Ping Probe Agent – No additional Fee for Report Package
  • 5. Ping Probe New Feature – Host Unresolvable • New Ping Result, ‘Host Unresolvable’, has been added for both 'Results' and 'Notable Results' attribute groups • Differentiates a host that the agent was unable to resolve against DNS vs a host that the agent was simply unable to reach Host Unresolvable
  • 6. Ping Probe New Feature – Notable Results only • New attribute group, 'Notable Results‘ – only contains Ping results for hosts that were evaluated as Unsuccessful, Slow, Host Unresolvable, or Error • Implemented by customer request to isolate "interesting" results into a specific attribute group so Data Warehousing can be turned on for that attribute group only, removing collection of Warehousing data for all successful Ping results
  • 7. Ping Probe New Feature – Shared config file ‘Scope’ Addition of ‘Scope’ for each host in the Ping file  Host definition format in CSV-based directive file expanded to include 'scope‘  A collection of Ping Probe agent instances can utilize a single, shared host directive file when the 'scope' field is defined for entries. Ideally used in combination with ITM 6.2.2 features such as 'tacmd putfile', the ITM Configuration Facility introduced in ITM 6.2.2 FP2, or a network shared common file location. Example Config entry from the optional CSV file where only the ITM instance ‘intranet’ on the Agent host PW3G32 will execute the ping: dns1.bluemedora.localnet, 200 , Primary DNS Srv , intranet:PW3G32 Host to Host Time- Host ITM Agent be out Override Alias Instance ID / ITM Pinged Agent Hostname Identifier Note: The ITM Agent Instance ID / ITM Agent Hostname Identifier can be left blank (defaults to ‘all’) or explicitly set to ‘all’ . When set to all, any agent reading the entry executes a Ping attempt for that host.
  • 8. Ping Probe New Feature – Directive File Reload • A user defined reload interval (in minutes) has been added for the optional CSV- based directive file containing a list of hosts to be monitored • Previously the CSV directive file was reloaded only after an agent restart Reload Interval for CSV “hosts’ file
  • 9. Consistency With Existing ITM Infrastructure ITM Agent for Ping Probe has been designed from the ground up to look, feel, and operate like IBM-developed ITM agents in terms of ITM remote deployment, manageability via ITM command-line utilities, installation and configuration
  • 10. 1st Class Citizens of the Tivoli Monitoring Ecosystem ITM Agent for Ping Probe operates as a first-class citizens of the ITM ecosystem Ping Probe Agent leverages ITM’s Tivoli Enterprise Portal (TEP) visualization capabilities to include expert advice, customized workspaces, and historical data gathering
  • 11. Agent Configuration – Global Config Options ITM Agent for Ping Probe allows an administrator to set up Global Ping Options along with individual host over-rides allowing fine grained tuning of Ping scans Hosts can be added via Traditional ITM Agent Configuration panels and/or Host directive file (CSV format) to monitor tens of thousands of hosts
  • 12. TCR Reports for Ping Probe  Daily, Weekly, Monthly, and Yearly views of Host availability  Based on data collected by ITM and stored in the Tivoli Data Warehouse  Cognos-based reports supported on TCR v1.3 and v2.1  IBM Ready for Tivoli certified
  • 13. Blue Medora Key Contacts & Support Info  Blue Medora Sales Contact – Jason Pliml • Blue Medora Email: sales@bluemedora.com • Phone: +1.616.504.1725  Online Resources – Product Page >> http://bluemedora.com/itm-agent-ping-probe – Product Demo >> http://videos.bluemedora.com/ppb – Blue Medora Blog >> http://blog.bluemedora.com – Documentation >> http://docs.bluemedora.com/ppb – Evaluation Download >> http://bluemedora.com/trial
  • 15. Platform Support (as of May 2011)  IBM Tivoli Monitoring (ITM) – ITM 6.2.0 FP3 + – ITM 6.2.1 FP2 + – ITM 6.2.2 +  Operating systems – Windows 2003 and 2008 (32 and 64-bit) – Red Hat Enterprise Linux 4, 5, & 6 on Intel (32 and 64-bit) – Red Hat Enterprise Linux 4, 5, & 6 on Power (64-bit) – Red Hat Enterprise Linux 4, 5, & 6 on IBM zSeries (32 and 64-bit) – Suse Linux Enterprise Server (SLES) 10 and 11 on Intel (32 and 64-bit) – Suse Linux Enterprise Server (SLES) 10 and 11 on Power (64-bit) – Suse Linux Enterprise Server (SLES) 10 and 11 on IBM zSeries (32 and 64-bit) – AIX 5.3, 6.1, & 7.1 – Solaris 9 and 10 (Sparc) – HP-UX IA64
  • 16. About Blue Medora • Leading Independent Software Vendor (ISV) focused exclusively on developing extensions for the Tivoli SAPM product portfolio • Focused on integrating emerging technologies with IBM Tivoli’s Service Availability and Performance Management (SAPM) product portfolio – Cloud Monitoring – Virtualization / VDI – Fine grained security technologies and applications • Trusted IBM Partner: IBM partners with Blue Medora for complex ITM / ITCAM monitoring solutions via OEM licensing of Blue Medora’s Siebel, PeopleSoft, and Citrix monitoring solutions • Market leading expertise developing ITM, ITCAM, TCR, and TADDM related products and integrations – both for IBM and directly with customers • 14 new IBM ‘Ready for Tivoli’ Certified Solutions in past 3 years
  • 17. Blue Medora Products *Products sold only under IBM License Agreements Tivoli Certified ITM Agents IBM Products Developed and IBM® Tivoli® Directory Server ITM agent Supported by Blue Medora Symantec® Endpoint Protection ITM agent ITCAM for Applications: Files & Directories ITM agent PeopleSoft® Enterprise 6.2.2 Ping Probe ITM agent ITCAM for Applications: Remote SSL Certificates ITM agent Siebel® CRM 6.2.4 Amazon® Elastic Computer Cloud (EC2) ITM agent ITM for Virtual Servers: Amazon® Simple Storage Service (S3) ITM agent Citrix XenServer 6.2.3 Citrix® License Server™ ITM agent (currently Beta) Microsoft® Azure ITM agent (anticipated Q3/11) Tivoli Certified TCR Reporting Packages IBM® Tivoli® Directory Server (ITDS) Reporting Ping Probe Reporting Remote SSL Certificates Reporting Trial downloads available at http://bluemedora.com
  • 18. Blue Medora `Ready for IBM Tivoli’ Solutions 11 Tivoli Certified Tivoli Monitoring Agents 3 Tivoli Certified TCR Report Packages 14 Blue Medora Tivoli Certified Solutions World’s Leading ISV focused on Tivoli Monitoring Value-Added Products
  • 19. Ping Probe Primary Workspace
  • 20. Ping Probe Top Level Node
  • 21. Ping Probe – All Hosts View
  • 22. Ping Probe – Alternate Workspaces
  • 23. Ping Probe TCR Report – Summarized Results
  • 24. Ping Probe TCR Report – Host Statistics
  • 25. Ping Probe TCR Report – Hourly Ping Response Time
  • 26. Ping Probe TCR Report – Daily Ping Response Time